Delivery
Yes
Steve Rayman Chevrolet in Smyrna
Categories
Location on the map
Smyrna, Cobb County, Georgia, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car hire
Yes
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 678-424-2050
Site: https://www.steverayman.com/
Site: https://www.steverayman.com/
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–8PM
- Sunday:Closed
Comments (199)
Last two oil changes for my Tahoe (which I purchased from SR dealership) I made appointments. Arrived on time for each appointment and it took SR service department 3+ hours each time to get the work completed. Was also quoted over $700 to replace the driver side lift gate strut ($1100 for both). Just purchased the part on Amazon for less than $185 and replaced it in less than 15 minutes myself (thanks Youtube). Unless you are getting your first two free oil changes because you purchased your vehicle from SR, I highly recommend you go elsewhere for service and maintenance.
Service people are cool. Willing to work with you, to some degree, and friendly. Exaggerated dealer book service hours and $149/hr labor rate. Charged 3.0 hrs per the book for q service that took less than 1 hr. I was told book rates are no longer negotiable now that this dealer was bought out by corporate.
Mike always takes care of me I have been taking my car there now for at least 4 years. They have always did me right. The detailing is amazing. I highly recommend getting your car detailed here.
I went in today and Brandon saved my day. He got me in and out so quick I was shocked. He was so amazing he saved me a lot of time and money. If you need some great service assistance go see Brandon. He really takes care of you.
The dealership can be a very frustrating experience at times because of the sheer volume of people that need to be seen day to day... not here at Steve Rayman and especially not with Brandon Black. The process at this dealership from drop off to pickup is always seamless and Brandon is of utmost pleasure to deal with. He always takes care of me and my vehicle and goes above and beyond to ensure a positive customer experience! Brandon and Steve Rayman Chevy have a lifetime customer!
I understand that car dealerships are typically busy, and this place could be short staffed. But the wait time here is ridiculous! Even oil changes take 2 hours, even with an appointment. That’s awful, considering there are other places that will literally get you in and out in 20 minutes. I gave an additional star because the cashier was friendly and helpful. But most of the advisors were not. They didn’t provide estimated times for completion (as many other places do). A simple text on when my vehicle is expected to have service done would help.Going forward I’ll take my dollars elsewhere.
My daughter Sarah received an onstar notification from GM about an issue with her car advising to have it looked at asap. We called Steve Rayman Chevrolet and the young lady, Erika Linso that took our call... She was very attentive to the thousand questions my daughter had and she provided valuable information. Erika gave us an appointment promptly. After the service was completed Erika again was a truly value to Sarahs experience. Both Erika and the very professional cashier ( dont know her name) again answered all of Sarahs questions and gave her assurances that made Sarah feel very special. Thank you Erika and Ms. Cashier and all the Steve Rayman Team ! Charlie
Appointment was 8am. I arrived at 8:10. My truck was pulled to the back by 8:30. A simple free oil change turned into my being leaving after 3pm. I received a front end alignment & air filter. There is most certainly no reason at all why a client is waiting for over 7 hours for something that should be no more than a couple of hours. Finally when my truck was ready, the ONLY cashier apparently went on lunch & it took another 30 minutes before someone else came & said theyd help me.Lastly, I received a free oil change due to the reason that I was there on my last oil change for over 7 hours. I really didnt believe lightning could strike the same place twice. But it most certainly did. SHAME ON YOUR STAFF FOR ABSOLUTELY NO PROFESSIONALISM!
If you have a Chevy and need service, Steve Rayman Chevy is where you need to take it. They’re professional, fast and they explain everything in detail regarding your car. Brandon Black in the service department is one of the best.
Worst experience ever. This is my first time coming to this chevrolet location and I hate it. I book an appointment for my Camaro to be service and literally had no assistance. I waited in my car for a good ten minutes before walking in because usually when I get the car service at Chevrolet someone just comes to your car and ask for your name and who your appointment with. While walking in I called them to notify them I was here and I didn’t see anyone at a desk so at this I point I’m confused and overwhelmed. Definitely won’t be coming back.
Terrible, terrible customer service.I have been to many dealerships with poor customer service but this is the worse one I ever experienced so far .I had an appointment 2 weeks ago with service department and it took one week that I got assigned with advisor after calling everyday.Now it has been one week that I have Jane as my advisor and still calling her every day and I’m not getting any respond and my car has not even get any diagnostic to see what’s going on.
Brandon in the service department took great care of me on my scheduled oil changed and routine service! He even included a wash in my service! Great experience overall and I’ve found my new Chevy Servicer!
The service center was of no help. First they told me that there was no software update for my Chevy Bolt, which she finally asked someone and admitted she was incorrect. I then asked for how long it would take as the letter I received said 1-3 hours, and she said she had no idea. She asked if I was going to wait, which I said I needed to know time frame to answer. She seemed irritated and was very rude. I have purchased two vehicles from there and will never again go there for sales or service.
After having a truly bad experience at another dealership, I drove over to Steve Rayman. From first impression to finalizing financing, I received exceptional service! I highly recommend Steve Rayman. Rick Cobb and DJ King were the best! Thank you both!
Personally it was not a pleasant experience. If you read the bad reviews, you’ll see much of the same from the service department. Horrible communication, saying they’ll call you shortly and then no call for hours, loops on the phone to voicemail with no return. Only reason I gave two stars instead of one is due to the service managerSam trying to make things right. They seem overwhelmed and maybe not doing well financially. Cost of labor and parts are super suspect, I would not recommend anyone go here or at least get a second opinion. Took my truck out of there as soon as they mentioned needing a valve spring kit/lifter kit costing $1100, when in reality what was really needed is less than $100 online. Please do something about Shaqil, he’s losing you business.
The level of service at Steve Rayman Chevrolet has declined tremendously over the past 2 years.I dropped my car off at 12noon and was told that I would receive a call within a few hours to let me know what’s wrong. I had to go back up there at 5:30 after never receiving a call. I get there and was told “all the techs left at 3 today” I had so many questions like how does that happen? Does management not oversee scheduling? But more importantly, why did I not receive a call with an update? Then, the next morning I call back at 10am after not receiving a call yet again. The man who answered the phone (Brandon) says: “ well obviously your call will be worked on today if it wasn’t done yesterday” with no sense of empathy or compassion as if I was wrong for asking for an update. Then, I call back at noon (after not receiving a call again) and was told “oh your car is done and it will be $250” I asked how did u just perform the maintenance without checking in first. Then, I get there to get the car and the cashier had to literally call three people on their cellphone because nobody was there to check me out.I have since spoken with management at Nalley Chevrolet in Union City and will drive 30mins (when I literally live down the street from Steve Rayman) just to get better service and I encourage you all to do the same thing. I believe there’s another dealer in Kennesaw too. Whatever you do, do NOT take your car to this place. They’re horrible!
I wish I could give a one star. The experience here has been HORRIBLE! The team had my vehicle for over a month and caused more damage than when it first arrived and then was told by the service provider, Micheal, that it was not his job to ensure my vehicle damages were taken care of and not caused more. The service manager is also rude and lack accountability. SAVE YOUR TIME AND DO NOT BUY A VEHICLE HERE OR HAVE SERVICE DONE YOU WILL REGRET IT. I am not the only who has had a bad experience but they are the only shop with service openings. WE SURE SEE WHY. Several bad reviews on service please pay attention to why that is.
Brandon was very helpful and always pleasant. He kept me informed regarding the service on my car and when the parts would be in. He called when the service was completed. I appreciate his knowledge.
Shaq was really good. He kept me updated on my vehicle. Not only did he take care of my warranty repair he recommended a service that made my fuel mileage better.
Came back for maintenance work on my corvette. Service was top notch as always and my service adviser Brandon was great.
I hate to leave a negative review for this dealership as my problem is more directed at GM, but I was directed to this dealership by GM customer care last week and cannot get any response or call back. I highly caution anyone against purchasing a Chevrolet Silverado truck or SUV. I have a 2015 Silverado with 94K miles and am in the process of paying $6K for a new transmission. I contacted GM, but they have made it apparent that they do not care. They have knowledge of these chronic issues with their transmissions and it is well documented with class action lawsuits being filed, but they refuse to resolve them or recall these vehicles. My truck has never towed anything and has never been off road, so I should not be paying for a new transmission with less than 100k miles. Do your research before purchasing a Silverado, I will not make this mistake again.
Horrible customer service!!!!I brought my vehicle in for service brand new 2021 Chevy Silverado with a check engine light on. I was informed over the phone to wait with my vehicle as it got diagnosed for the issue. Brandon advises me I’m sorry you have to leave your truck here it won’t get diagnosed until tomorrow. He didn’t provide me with a rental car so I had to take an Uber ride 45 minutes back home! I call the next day and sent text messages to Brandon. He ignored my calls but texts me “your car hasn’t been looked at yet bud”. I call the main line and speak to the Service manager Sam and he says let me look into it and doesn’t call me back until 2 hours later only to tell me let me call you tomorrow after it gets diagnosed. Here it is the next day at 12:30 pm and Brandon along with the Manager Sam is not answering the phone after I have left several voicemails. Day 3 now without any updates nor did they provide me with a rental car. I’m highly upset and will never come back to Steve Raymond Dealership for service!!!
Overall they treat you well, answering any and all questions. Theyre uncomfortably slow, though, still unable to figure out how to make the buying process take less than half a day.One month update: They failed to let us know the sunroof didnt work because of a missing chip that wont be available for an unknown number of months. They also failed to pay off our trade-in, costing us another months payment and effectively stealing it. Until the theft is addressed, adjusting to one star.Two months update: The trade-in payoff finally got worked out, though we were out another two payments. It was a combination of Lincoln finance and the dealer not working together properly, although most of the blame lies with Lincoln. Lesson learned: no more trade-ins; sell it myself.
Contacted this dealership to inquire on a car, Keisha a very nice lady spoke and texted me. The car was listed at 55560 and they got back to me with a price of 58165. but hen stated they would give us the price of 55 only if they took the diff and placed it on our trade. This was just juggling the numbers. When we asked about the difference in the price we were informed that the vehicles being in high demand and lack of inventory they were trying to make the sales dept. a little money. When I asked to speak to the owner Steve Rayman who is listed as the registered agent with the secretary of states office. Keisha informed me that Steve Rayman sold the business 3 years back and ZT motors who now owns it. I tried to explain that it is not the updated records provided by the Secretary of States office in Georgia to Maggie their controller and she stated to me that she did not need anyone telling her how to do her job and hung up on me. this continued practice of customer service went onto the sales manager Richard (did not get a last name). Many comments were shared , I did not like to be accused of impersonating an ret- employee with the state when I am. He also stated to me that Maggie shared her phone call with him and he sated he would not do business with me at any price. I dont believe educating someone and questioning their practices were out of line. The customer service hung up procedure is childish and their unethical practices need to be addressed!! Please Richard should you read this I understand DBAS but that does not exclude that the listing with the state is current with Steve Rayman! As reading other reviews this practice of number juggling seems to be unique.
Today I was so upset with them but by the time I left the old gentleman that helped me (I think his name is Ron) did something so nice, that I cried in the car. I needed that. A small blessing for my patience. Im very thankful for him. I recently found out that I may have a brain tumor so what he did today for me really touched my heart. Thank you Sir.
Wonderful Service from all departments. From servicing on your vehicle all the way to financing. They work with in your budget and means to make the whole experience smooth and comfortable.
I brought my car in on May 17th for check engine light being on. I was advised to have someone pick me up because there were cars in front of me and it wouldn’t be until later that day when they got to mine. 2 weeks later I had still not received any follow up on my car even though I called them on 4 different occasions leaving messages with the assistants for someone to contact me. Not until I demanded to to speak with a supervisor did I get anywhere. In 2 weeks the only thing that was done was a diagnostic test and I was still charged $158 even though the ball was clearly dropped on their end.
I purchased a 19 Colorado about 6 months ago from another dealer and have had alignment issues since I took it home. I had that dealer do an alignment with no improvement, then brought it to a different Chevy dealer and no improvement and finally a well known tire shop with no improvement again. Steve Rayman finally fixed the issue so in the end should have just gone here in the first place lol.
A complete an utter rip off is what they are. I came in for one issue and left with 4. They have basically been playing the guessing game with my car and it has cost me close to $1,000. First it was my battery fuse box, then my battery, then it was my starter and alternator and NOW they say they think they know why the car may not be working after a full week of having it and quoted me over $1600 for a new computer system for my car. Do NOT trust their quotes for anything. Seek a second opinion.
Michael G and his tech Melik are awesome! And lets not forget Jennifer out in the service area. Excellent service department! I bring my personal vehicle and my work van here for service!
Brought my 2000 Chevy S10 truck in for vibration issues. Shaqil Scott was the service person. Paid $541 for road force service and a black wall tire (my other 3 tires are white letter tires) that Shaqil Scott didnt bother to tell me when we talked 2 times prior. He said he didnt know what tire was on the truck and tech work differently. BTW my truck still rides the same as it does when i picked it up on yesterday 2/17/2022. The communication was pathetic and I have contacted the corporate office and will continue until we come to an resolution. Greg FoyeUpdate:I did get this situation resolved and I am satisfied. Thank you.
Your people need more training in customer service…I will say Reggie Perry was awesome.Erika Linso showed no interest in whether I was taken care of or not. The worst visit I’ve had by far…
I recently broke my axle on my brand new corvette C8. Luckily I had brandon take on my case, he was very professional and reassured me that my car was in good hands.GIVE THIS MAN A RAISE!
Just bought a new 50k+ vehicle from Chevy and first day check engine light comes on. I use onstar who books appointment with Steve Ray. I was told that if appointment takes longer than a few hours they would work to get me a loaner vehicle. The service department claims that have not had loaner vehicles for a while. Mind you I have a 2013 mini Cooper anytime I take it in for service I get a loaner, and a 2019 Jeep wrangler that anytime I take it in for service I get a loaner(Palmer). The service associate Michael Garrabrant is totally rude since I first arrived. Said no loaners and I understand that. Claimed it would take no longer than 1.5 hrs. It has now been three hours and 8 am still waiting. I asked for an update and he said he had no idea it was a diesel. So I been sitting here three hours and they have not checked if it is a diesel? I asked if I can get a ride home and back and Michael rudely responds 8 miles it too far to drive me and for me to get an uber. Asked for vehicle back and mechnic in back also very rude. Says he needs Mike back here to release my vehicle. When another manager comes back and tells him to release it he slams my hood down and violently pulls the diagnostic plug out of the truck. I will not be returning to this service department ever again. Stay away. Will update if I find better service department.
I came in for the regular oil and filter service and dealt with Brandon for the first time. Hes a very good service rep. I look forward to working with him in the future.
Brandon Black helped us a lot in a recent service on our Tahoe. He was easy to work with, fair and very helpful. I recommend working with him definitely!
This is the second time I have gone to this locton for car service. The first one went well but this second time was awful. I had my car towed there and it took them a week to get back to me to let me know that I needed a new transmission. I called several times and was told someone would call me but I didnt get a call back. I had to drive there to get n update in person. I asked them what exactly was wrong and I was just told I needed a new transmission. I wanted to get a second opion so I had it towed somewhere and I had to pay $150 for a diagnostic fee to be able to get my car. I asked if there was some sort of report or something than just being told I needed a new transmission for $150. I was told I would be something by email, I havent reecived anything yet. I took it to another shop and had a diagnosis the next day and it wasnt a new transmission that was needed. I encourage everyone to go somewhere else and avoid this place.
It took almost a week to pick up my car and there was little to no communication the entire time. Will not be making this my preferred chevy dealership (I previously used Jim Ellis but recently moved to Marietta) - On the look for a different one up here
Brandon Black is awesome! Always very helpful, quick, and great at communicating with me! I know my Tahoe is in good hands 🙌
My wife and I have purchased four vehicles from Steve Rayman Chevrolet prior to May 2022. Those experiences were all very good experiences. May 2022, my wife purchased a vehicle and it has been most unpleasant. The vehicle was delivered to our home where the papers were signed and returned with the understanding that her copies would be returned in the mail the next week. We have made three trips and numerous phone calls to the dealership and still have not received any documents including, but not limited to the sales, warranty, and finance documents. The last time she spoke with the finance person was this past Thursday afternoon, June 9, 2022. She again informed him that she had yet to receive the documents from the purchase and needed them immediately. He agreed that she should have received them by now, and that he would go right away to make copies and send them to her. She told him that she wanted them overnighted to her. Today is June 13, 2022 and the documents have still NOT ARRIVED! When the dealership was owned by Mr. Steve Rayman, the business was conducted in a very professional and outstanding manner. Since he sold the business it seems to have gone downhill.
This place doesn’t answer the phone they have people working from home that take your number down and never call you back! You can leave as many callback numbers, Emails as you want. There is no management they say the same thing and never call you back. This place is ridiculous. I will never buy a vehicle here again!!!!
I had to call for days, several times a day to get someone to talk to me about my car and the part they ordered for me. After I had to tow my car there to get it fixed. I went to pick it up and it still had the same problem
Have purchased 3 cars from here! Will purchase in the future. My service tech, Reggie, and mu sales rep, Miami, make me feel valued all the time.
All of the 5 star reviewers have only 1 review because theyre fake. The service department is terrible; horrible customer service with zero communication. They do not answer the phone when you try to follow up. Slow service without regard for timing or your inconvenience being without a vehicle.
The tech was not courteous alot however after 4 hours of waiting for a diagnostic check and an oil change he has a somewhat better attitude.
Great location, great floor room, friendly staff, in and out with no fluff or smoke.Keisha McCaster was the best I could of hoped. Please pass that along.
I went in looking for truck and left with one. Every other place I’ve been to would tell me what they can put me in but not this place for the first time it was all about me. And they made me feel as if I was part of there family while they put me in my New 2020 Chevy Silverado. Thanks to everyone there at Steve Rayman Chevrolet. My salesman was a great guy, he was a great listener and that how my needs were met from the start to the finish. Again thank you all for your help.
The worst in regards to answering phones or getting a hold of someone who b knows what they are doing. Web sales is most difficult to deal with. Going somewhere else to buy a car.
Great service , Mike was wonderful in getting me in after a few tries. I understood a couple of the mechanics were off due to covid. But. all in vehicle runs great. Will bring it back if I have any other issues. Darryl
Sales rep was knowledgeable and credible. I did not feel pressured and he just stated the facts as he knew them. Did not push unnecessarily and listened to what I was looking for to guide me to the right choice for me. I have already recommended to family and friends to this dealership. At Thanksgiving, our house looks like a Chevy dealership with 5 trucks in the driveway so we will be definitely coming by when our family is ready for our upgrades. The only feedback I have is the lack of inventory but understand this is due to chip shortage and the market. Hope that improves soon.
Mr. Jim Royeton, whats not great to say about him. We spent about 4 hours trying to figure out which vehicle to purchase. And thats when it dawn on me Mr. Jim wanted to make sure the vehicle I purchase was the right one for me and no one else. It was like my dad was their going through rebates, interest rates, cash back, leather, clothe interior...... I could go on and on. What Im trying to saying is Steve Rayman staff will always be a part of The Williams family, and this is my 2nd vehicle. Thank you Mr. Steve and Mr. Jim.
I had a terrible experience at Steve Rayman Chevrolet. I had my car towed there on Friday. They looked at it on Saturday and said I needed 2 new batteries ($1016). I drove my car home and in less than 24hrs/less than 30 miles driven my car had to be towed back due to same issues from initial visit..They told me on Monday I needed a new transmission. When asked why they didnt diagnose that on Saturday they said their heavy duty mechanic was off on Saturday. I am not confident in their diagnostic on my car or whether they even change my batteries but charge me anyway. They lacked empathy for the customer as if it wasnt a big deal that they misdiagnosed my car and charged me for batteries that werent changed or wasnt even the initial issue. This cost me ($1016) for a car that I cant even drive
Paid $1098, for a fuel pump & Relay module. The relay wasnt replaced, its the original one still.Was told it would take a day to replace fuel pump and module it took 3 days cost me $515 for taxi and Uber. I called every day to speak to my service advisor Michael or Mike and he never returned my calls. The operator would give me the runaround & send me to voicemails. My vehicle now makes a rattling noise underneath by the starter and transmission, it never had any issues with the starter or transmission prior to dying out on the freeway and being told it was a relay module, then he said it was the fuel pump then they said they have to order it on the 2nd day from Charlotte North Carolina. Now its day three and I get my vehicle making a noise and now Im told I cant drive it far because the motor is going to go out. Dont use this dealership, I dont recommend it.
I dropped off my truck at 11:15 am for service, they changed the diesel filter, but since they close the service department at 2 they claim they didnt have time to do the oil change and still manage to charge me $165.
I bought my GMC Canyon truck couple months back from a great sales man named Stacey. The finance person told me I could get a free oil change the first time since I bought the vehicle from them. Recently I went in to do this, made an appointment online through the website, I asked the lady I spoke to about this and she just replied with “ok”, not only did I have to wait almost 5 hour for an oil change and a tire rotation, I also had to pay the full amount, apparently my vehicle is not brand new so it does not count for the free service the first time, even after I told them the finance person who took care of me told me that it was free for the first time, the person who confirmed it wasn’t true made it seem like I made everything up, why would I wait almost 5 hours to make up a story about getting a free oil change? Very poor customer service definitely will not go there again for my truck services
They wasted 5 hours of my time. I made an appointment for a simple oil change, and an hour after my scheduled appointment time, I was told that the wait would be 3 hours. I didn’t have 3 hours to wait. I was told I could bring my car back the following morning. Ana made another appointment for me. I arrived at 9:00am and was told the wait would be 2 hours. 3 hours and 45 minutes later and they hadn’t even STARTED on my car. She never kept me informed either. I had to continuously go ask her what was going on. I walked out and went to another dealership. A complete waste of my very valuable time. If they don’t have the time, they need to stop overbooking services. I used to get my car serviced here all the time but I don’t think I’ll be back.
The worst service I’ve ever received. I’ve purchased multiple cars from other dealerships in and around the Atlanta area, but I’ve never encountered a team as uncommitted to helping its customers as this one. Purchased a car even after no one wanted to help me on the sales lot. I walked around for 20 minutes checking car pricing on their website before Chad realized no one was assisting me. While purchasing the car, it was reiterated that they wouldn’t reduce the pricing for the vehicle’s apparent damages because they can’t afford to make payroll. While going through the financing process with DJ King he tried to make me feel bad for not wanting their warranty options by saying me selecting a warranty is the only thing that keeps food on his table. I understand these are salesmen, but guilt tripping customers is a poor selling tactic. Once the car was ready for me to take home we noticed it didn’t have gas (less than 8 miles to empty). We were told they aren’t supposed to promise gas, but they would in this case to be nice if we came back later in the week. Once I brought the car back for gas 5 days later the car stopped while in the dealerships possession. The management team gave me an option to cancel the contract since they are unsure why the car was sold with mechanical issues. Now I’m not hearing from the dealership. Long story short I don’t have a vehicle, but the contract wasn’t canceled so I’m still responsible for the payments.
The experience itself was great. I bought a brand new 2021 Chevy Camaro, I have had it for 3 weeks and have had it for three weeks and have had to take it back to the shop three times. It is frustrating as it was a brand new car
The representative Reggie was very professional, informative, he communicated during the repair to keep me posted of completion. Also offered information on new incentives and keeping my car running in good condition.
Staff was very friendly and professional. I worked with Keisha and Corey, and they were both amazing!
I dropped my vehicle off at 9am and was told it would be an hour and half wait. My vehicle was not ready until 3:30pm that afternoon. The service reps phone kept going directly to voicemail and then I was on hold for a total of 30 minutes to try and talk to someone else. Then they were reluctant to even answer my questions because she wasnt my rep. Then it was still almost $90 for a regular oil change. Any other dealership Ive ever dealt with has been $60 max. I didnt get any thing else done other than an oil change. No filters were replaced, etc. Ive been to Steve Rayman a few times and each time it has gotten worse and worse. The service reps dont really seem willing to be helpful and have terrible attitudes and then your pricing is not very competitive. Im not sure Ill be back.
The worst service I have ever experienced. I brought my Tahoe in for service in mid September. They were supposed to top off all fluids (per my customer service rep). I pulled out of the parking lot and had a warning light come on stating that my DEF levels were low. I called service and left a message. I was never able to speak with anyone but after multiple calls and a few days, I received a voice mail from Anna (my customer service rep) who told me they dont normally fill the DEF as part of the service but would take care of it for me and I could come in anytime and they would add it at no cost because of the inconvenience. I came back to have it filled and they didnt even have enough to fill it to 1/4. I was told to come back again and they would make sure they had enough to fill it completely. I came back once again after speaking with Anna and providing a date that I would be back and was told that they were out of DEF and couldnt take care of it. Everyones time has value. To make three trips for a service item is absolutely ridiculous. How could a dealership/service center not have the proper materials to take care of their customers. I was able to purchase the DEF at Walmart and put into my car in a matter of minutes. Why was it so difficult for a service center to do something similar? There are lots of options for service in this area. I would absolutely look into other options before coming back to Steve Rayman Chevrolet.
Sonja was great. She was friendly/pleasant and very knowledgeable. Great interpersonal communication skills. Much more attentive to customer needs than the guys.
Well its hard to reach the agent whos assigned to you in the service dept. My vehicle is still not finished from the 11/23 appointment waiting on Anna to return my calls about another starter because the one that was installed sounds totally load when cranking .This was not happening before they removed and replaced the old starter. Im dissatisfied with my service but who cares what Im supposed to do. I paid 900+ dollars for my repairs still not satisfied.
The manager was great he is a older guy. Process didnt take long at first I felt rushed it went so fast. But I love my car and I would recommend.
Update to following review: Im dropping my stars to 2, because the service department appears to be a dog and pony show from when you first try to call in to it - which initially takes you to an answering service - to when you take your vehicle in for service, they have it for a week, and you cant get an answer on the status of the service!! My supposed service rep Shaq is terrible at keeping me updated, and nobody else there answers the darn phone!! Steve Rayman, your service dept operations flow needs work!!Previous review: Normally I have negative impressions re: dealing with car dealers...and I was starting to keep that streak going as I pulled onto Steve Raymans lot: they had a poorly marked sinkhole starting to open up at the entrance my GPS was telling me to turn into. See attached photo of how I got stuck! Regretfully my truck was not 4 wheel drive, and the rear wheels were just barely touching the pavement, so they spun when I tried to back out. I called AAA to get towed out, but they were a 3 hour wait. After talking to the sales mgr, I was able to ask the sales reps if any of them would try sitting on my tailgate to see if that would be enough weight to get better tire traction. Of the 7 I asked, 2 were nice enough to give it a try...a female and male. Regretfully I didnt think to ask their names, but Im guessing if the reps learn about this post, the 2 kind reps know who they are. The 2 were enough to help me out! (many thanks for yalls help!). Then I was worried about damage done and trying to drive home. The service team was very helpful in quickly taking the truck in, lifting it up and checking it for damage. Amazingly enough there wasnt any! So 5 stars on this interaction with various members of the Steve Rayman sales and service teams! Im not from the Atlanta area, and am only in town for dealing with some health issues...I was simply coming to Raymans to get something else checked out on my truck, and they were the closest Chevy dealer to where I am staying. I was very fortunate to be staying near them, and they are great to deal with!
My wife took her vehicle there for a service engine light. Less than 30k miles. Was told she needed 800 dollars worth of work done. I denied the work because the explanation sounded fishy. Took it to a different dealer and problem solved for 140. Wont ever return to Steve Rayman Chevrolet for anything. 2 stars because they did take our money and made us go elsewhere.
I must say that this is the best customer service dealership every time i call over go in the office. everyone is very knowledgeable and caring when it comes to everything about a car and what is best for me as an individual. from sales to service, I have always enjoyed this location for my car needs and wants. no matter what side of town i move to, i am always going to come to this location to get my services because i feel like they are a part of my family.
Car just been sitting here for three months, They don’t keep you updated. They don’t return phone calls. Place is a big waste of time. Please I repeat please don’t buy from them or have things you care about serviced here. They don’t return calls and seem they don’t even listen to their voicemail. Horrible customer service. Horrible time frame on fixing your items. I spoke with a manager and other service technician. Everyone acts as though they don’t care. Last time I make a mistake of going to their dealership.
The worst service department ever! Please take your business somewhere else. I drop my car off at 8AM for an oil change and they never called me about it. I showed up at 3PM in my car still haven’t serviced. DO NOT GO TO STEVE RAYMAN!!!!
I loved my experience with the service center. The girl helping me out was super sweet and service was fast. I was expecting my car to stay in the shop but I got it back the same day. All of the employees were nice and very professional. Definitely recommend
The team was very knowledgeable and also friendly. There was no pushing or pressure to make a quick decision on my first visit and upon my second visit to make the purchase the team was very helpful.
I only bring my car to this dealership for service and it will be the last time. The 2 experiences Ive had in the service department have been horrible. The lack of communication and/or correspondence with updates in regards to my car. My car not being looked at for an entire day when I brought it in 12/31/2021 and I had to call to find out what was going on and it hadnt been touched. This last visit 9/7/2021 was not a pleasant one either, dropped my car off on Tuesday I had to call and check everyday to see what the status was on my car, I advised the service representative that I would definitely need my car by Friday early afternoon. To make a long story short, no one contacted me on Thursday or Friday, I called numerous times until I had to leave a message with Sonya the manager who then called me back to advise that my car is ready and has been ready since the morning. I missed my appointment and was very frustrated and upset. I was quoted one price of $1800.00 it came to be $2133 the service rep wasnt there so I could not discuss this with him. He dropped the ball with me and my situation for the second time and I refuse to come back there for any other services. Im still very upset and cannot put my total experience into words.
Brandon was awesome! I was in and out in a flash. Really nice guy, I’ll be getting my oil changed by him every time from now on.
Pleasant environment. Customer Service is beyond 5 stars. Knowledgeable and understanding of your specific situation. Should’ve been coming to Steve Rayman!!!
Service rep is Shaq. I had worked with another service rep who is no longer with dealership who was excellent.Shaq worked with me to find a good fit for services required and final price.
Miami, DJ, and Rich were great! Their service helped me to renew my confidence in auto dealerships. Ill definitely consider them when buying my next car.
Services were quick and easy. I’m so happy my car was able to be fixed so fast. I’m happy about my service!
Dropped my car and they were quick to diagnose and fix the problem. Assistant manager was awesome to work with.
My car is running like a champ! I feel Mike was super honest with me and it was appreciated and trust was built. I will be back if I need anymore work done
Went for a diagnostic and got a list of all the repairs I needed. Reggie was awesome to work with, everyone I encountered was very friendly!
5 stars rating, Reggie in the service department is top notch will be back 4 all of my chevy needs.
The experience I had with Steve Raymond Chevrolet to locate and resolve an oil leak on my 2019 Corvette Stingray was top notch! Everyone involved from the front desk to the service department were cordial and worked expeditiously on my behalf. Assistant Service Manager Sonja Brown singularly outstanding! She was very professional, courteous and kept me informed along the way. I am totally comfortable with her and as a result will get all of my service work performed at Steve Raymond Chevrolet and connect with Sonja as my Service Manager. In your bonus and award recognition program keep her high on the list. I will be back!
Disappointed!😭 My first time in 10+ years getting my car serviced at Steve Rayman tire was losing air pressure when leaving the hospital on my home. Since My car was due for anyway for service I called the service department and told them my problem. They told me to bring in my car. My car is a relative new one., 2020 purchase latter part of 2020. My family has been a loyal Steve Rayman customer for yearsAfter I waited almost 2 hours I was told that my tire could not be fixed! I had to purchase one but they DID NOT have the one I needed for my car. Here I am , a senior, with daughter needing surgery and visually impaired, a grandson and all of us hungry, hot and tired left to find a place who had a tire. I’m almost 80+ and left to search for a tire to get home!!!!They gave me suggestions of where I could go to purchase one. Wow it took 2 hours calling and driving around on a tire going flat!Very disappointed.
I was looking on the lot after hours and I was approached by Stacey. He spent time with after his shift and I returned the next day to test drive. I ended up getting a new truck within 3 days of our interaction. Stacey is very attentive and kept me well hydrated, which was a big plus. I also have a matching Chevy hat for my truck.
At first, the cost of parts and labor was astronomically high but Sonya was so helpful and really worked hard to help lower my bill by working with the parts department. Sonya’s attitude was A+ and a breath of fresh air in the automotive industry. Anytime I need to get my car fixed, I want to work with her because she is patient, kind, friendly, collaborative, and a true partner.
It took 3 days to get my car and when I had it towed to the dealership, I didnt hear from anyone for a day and a half. I kept calling and no one would return my calls. It took me 2 days to hear from someone after I called and called. Then when I FINALLY spoke to someone I had to call back to get an estimate, no one called me. Finally when i gave the go ahead to fix my car, I was told it would take a couple of hours. But again I didnt hear from someone for a day. AGAIN I had to call and call and call to get someone to tell me if my car was ready. In all it took 4 days for something that should have yake 1 or 2 at the most. I will not be taking my car back next time it needs service.
I had a great experience at Steve Rayman Chevrolet. I went in knowing what i wanted and i got just that. My salesperson Mr. Carl S. was on point from start to finish and i greatly appreciated him for honoring my needs. Thanks Steve Rayman for my 1st Brand New car.
I had called to make an appointment it turns out that when I got the appoimentwas not there but the person who atended me very well and the cashier too.
Just recently purchased a USED 2017 Cadillac XT5... I brought it in due to what appeared and sound like the brakes were squeaking... Steve Rayman Chevrolet Service Department had my vehicle for well over several hours. I made several calls attempting to contact someone directly in the service department to get status... After systematically being forwarded to voice mail(s) several times, I finally reached out to Mr. Holmes and he walked back to the service department and had them give me a call. It was stated, that I bought the vehicle as is and it was nothing wrong with the brakes... the false presumption of us expecting something for nothing was offensive; when in fact my husband and I already had earmarked funds to cover any potential cost! This whole experience with purchasing a USED vehicle with SRC has been disappointing to say the least, due to other circumstances my husband I found questionable from the beginning. We have been loyal to SRC since weve been in Atlanta, Ga (over ten years); as a matter of fact, we only bought vehicles from SRC. Since Mr. Rayman left, I appears SRC has lost its personal touch and sensitivity to customer service. Frankly, I think is a shame that use of Mr. Raymans Name, Image and likeness is being associated to these recent blunders!
Such a great group of folks to deal with. Rick Cobb, Miami Lee, Dan, and the management team over there are amazing. I bought a 1LE this week and it was the best car buying experience Ive ever had! THANKS to the team, and I WILL BE BACK!
A lot better experience than my previous visit for oil change. Everyone was very helpful. I talked to 4 different folks from service and all asked if and how can they help me. I did have to leave a message and then ended up driving in for battery issues.
Horrible, no feedback whatsoever, had to pick up my vehicle & get it serviced elsewhere. 0/0 definitely wouldn’t recommend.
I researched getting standard accessories put on my 2016 Silverado (which I originally purchased from Steve Rayman) but since their website doesnt allow for individual services, I checked 3 other GM dealers in the metro Atlanta area that do. The 3 were exact same for parts and very specific on labor services. I had the work performed by Steve Rayman and the final labor bill was more than double the 3 GM quotes I received (for the exact same labor service). The 3 Chevy dealerships charged the exact same for the parts and Steve Rayman charged double for the labor. I exclusively buy my vehicles and have them serviced at a dealer for this very reason... Not only is this ridiculous it is also unacceptable. I need to add that when confronted with the labor theft Steve Rayman was 100% silent and said is what it is. I provided 3 dealership quotes for reference and still zero acknowledgment. I will go out of my way to sway any future customers from this criminal organization!!!! Shame on them!!
Lack of communication at its finest. I had an appt & dropped off my vehicle for routine service on A Thursday. There was an additional issue to be checked on. I received a call from the service rep that vehicle was ready, but no one could look at the additional issue. IMO, that means the vehicle isnt ready. No call on Friday or Saturday. Received call on Monday, Very short staffed, I get that.. Still no one to look at it but maybe today? I checked at 2:30, still nothing. I spoke with the service manager. She says those service techs were.a week out. It would have been professional to let the customer know!!!
Miami Lee was there to give great exceptional customer service. He was straight forward and his delivery and knowledge about my GM vehicle was OUTSTANDING. I Love my Brand New Car! It was a pleasure purchasing at Steve Rayman Chevrolet. I would definitely recommend this GM dealership. Thanks
I have called several times for my Gap insurance check and they tell me they can not help. They ended up getting my gap check and keeping it for them. They also lie about your vehicle. Very terrible business. Do not recommend. I contacted the email that was give and they never responded. I still have never got my gap insurance check and my truck has been paid off for over 6 months.
Purchased a 2020 silverado 1500 in September of 2020. I will say one of the best purchasing experiences. Staff was great, friendly and did not take hours Flip the coin. I have since traded that truck for a 2500 at a different dealer where I was told that I could cancel the gap insurance and the extended warranty. After calling multiple times and messages left I have not heard squat from them. Phone rings and rings and rings. Can not get ahold of anyone. Beware of this practice if you plan on purchasing gap insurance (which I always get) and extended warranty. If you ever trade early before you the warranty you may have issues getting reimbursed for the policy you have not used. I will think twice about buying from them in the future due to this issue.
Matt L. did a wonderful job! The time it took to finish all paper was quick. Ana did a wonderful job showing me all the on star features and setting up my account. Very satisfied with my new 2019 Silverado Z71!
I am from out of town, was directed by OnStar to the dealership and everyone was professional, courtesy and outstanding.Service was great! Thank you!
Absolutely horrible in keeping me informed as to what was going on, or when i could except my truck back. dealer had my vehicle for 30 days, and my truck had 7000 miles on it. i understand times are difficult right now, but at least stay in touch with your customers to keep them posted. BAD, BAD, BAD. I will never purchase another vehicle from this place or bring my vehicle here for service. not sure how they stay in business
Service department is unreliable and unprofessional.1. Was told I was wrong about Volt having 8 year warranty for Voltec system. Service advisor and manager claimed no such warranty exists.2. Was told that GM corporate Volt advisors were wrong.3. Was asked to call back the next day to speak with manager, who finally answered three days later and was upset at me for calling because she was still “researching”.4. Total silence for 10 days - no call back, all calls to service department went to voicemail and never returned for 10 days.Personally, I’d avoid having your car serviced here.
Ana was very helpful and upfront. SHe went above and beyond to make sure I was taken care of. I would give her 5 stars and recommend her. The reason for the 4 stars is my $80 oil change was supposed to have the multipoint inspection, and tire rotation, however my tires had 4 different air pressures in them and my tires werent rotated. I left the tire rotation alone since the oil change took over 3 hours due to a skeleton staff. I may contact to get that done.
My salesman Geoffrey Randall and Finance Manager Lamar Holmes were both amazing! I came in knowing exactly what I wanted and was in and out in under two hours. Best experience I’ve had in a dealership.
RSA towed my car here on a Tuesday afternoon. I was told the car would be ready Friday. (Rico did inform me that he could make no promises on the turn around time) The car was not ready until Monday. They did not reach out to me to inform me of the mild delay so i’m not sure if it was because they were waiting on parts or what but I was in no rush so I just waited it out. Other than that the service was honestly good. The car runs great, like new. Im glad i didn’t rush the process. I jus let them do what needed to be done. Rico is very polite & respectful. I will be back to have a new key programmed.
The problem I had was I had an 8:00 oclock appointment for an oil change and tire rotation it took 2 hours an thirty minutes to get that done it was to long of a wait to have this done.
Brandon Black is an excellent service advisor. He was attentive and very detail oriented. He keep me updated about the repair and had my car ready upon my arrival. A+ service.
Well, I really had a worst experience with my car service. I was having some problems with my car and i was asked to do a smoke test to my car by another mechanic with the dealer so I had dropped off my car on Thursday evening and I thought someone will be looking at it on Friday but no one looked at it on Friday. On Saturday, I was told that it would require some engine diagnosis and it can be done only on Monday. On Monday, I was told that someone will be looking at it on Tuesday. On Tuesday, I was told that there are some problems with the engine and some out of market parts were used on the car so it will take more time to fix it. I already know this reason and I was waited for 5 days and this was the reason provided by the service center. I was charged $140 for this diagnosis which I already knew. I really had a worst experience with this service center and I am definitely not going back to this center again or buy a Chevrolet car.
Cannot say enough good things. It was a seamless car purchase transaction. Showed me that a car dealer can sell honestly without all to common dealer shenanigans. A+ experience.
On March 29, 2021, I arrived at Steve Raymans service department a little after 10 am for an oil change with a tire rotation on my Silverado Z71. I was told by my service advisor that there will be a bit of a wait as there were several customers that were ahead of me for the same thing; That was fine because there is always a bit of a wait at the dealership. Around 11:10 am my service advisor informed me that the oil change was completed but I needed front and rear brakes; I told him that was fine to replace them I was already here, I was told I should take 1 ½ hour to 2 hours. So, I was looking for my vehicle to be finished at least by 1:00 or 1:30 pm. At 2: 30 pm I asked for a status update my service advisor called and he was told that it was being worked on and it should not be much longer. I patiently waited and at 3:50 pm I asked for another status I was told the same thing. So many other customers came and left while I was still sitting in the waiting room. My vehicle was brought around at 5: 30 pm so I was quite upset that was 7 ½ hours for me to leave. What made me even more upset is that the tech put on my paperwork that everything was completed by 12:24 pm and it was clearly not. The last time I came in for an oil change was early in the morning I sat there for 4 hours but the tech put on the paperwork that I basically there for an hour. Is this the common practice of the dealership to have customers sitting almost 8 hours for basic service but the tech lies on the paperwork about competition time. If they want proof the manager to need rewind the camera, this was utterly ridiculous. I wonder how many times a customer has sat for hours but their invoice reflect that they have only been there for a couple of hours.
Sonja was awesome in service and kept me in the loop. She stayed late Saturday so I could get my car. Was very happy with them and would recommend them.
I called the dealership to see if they had any Tahoes in stock. I spoke to the salesman and he sent me some pictures of two of them. I really liked one of them so we discussed the features and the price, which matched the price online. When I got to the dealership, I took it on a test drive and I decided that I wanted it. I started going through the buying process, and then he tells me that the truck is $5,000 more!! Then I spoke to the GM and she was very rude! She also told me that brokers are calling about the car and that they have to do what they have to do to feed their families. When I asked her if the brokers were more important than getting a customer for life, she basically said yes. Thats bad business for them to show One price, the salesman confirm the price but they wont honor the price!
Made an appointment for an oil change. Made it there on time. Had trouble finding someone to help me. After about 10 minutes looking for an associate I finally got checked in. Sat there for 2 hours before i asked for my status when I was told they DIDNT EVEN START YET! smh. I’ve never experienced that long of a wait for an oil change (that I couldn’t get) in my life at any location until I went there.
My car blew up on way back from Florida I got towed there bought a truck they knew the circumstance and took full advantage of me I served 20 years in the army and am a disabled vet they also knew that they sold me the truck at 20,000 over nada I was stuck late evening they knew it I would never Recommend them to take advantage of someone is unbelievable hope they can sleep at night my salesman was Chad
I purchased my brand new 2020 Malibu about 5/6 months ago and recently the passenger seat stopped working. My service advisor was Sonja and she was ok at first, but she doesn’t return calls nor answer the phone in which I find completely unprofessional. I continued to call the service desk just to get a hold of anyone at this point because I need my seat fixed, however, I guess my call identification pops up on the phone there and they automatically transfer me to Sonja. I called back several times just to try to get to a person because I was just being automatically transferred and finally spoke with the most rudest person. I don’t wanna make it a race thing, but I’m all going to say is the attitudes that I received were not pleasant at all and I’m almost positive that they don’t treat their other customers in this manner.I spent my money just like they did, but I wasn’t treated like a paying customer.
Great 1st service appointment for the new ride with Brandon! He took care of me. Was a longer wait, due to the volume of people, but I didnt mind at all. Will definitely utilize Steve Rayman and Brandons services in the future.
Its not the dealership per se but the service department. Scheduled an appointment, took off early from work and they said they couldnt fit me in and rescheduled for a few days later (the 13th). Plus there was an issue I asked to be addressed and it wasnt but instead of acknowledging that, I was told about something else.
The new process for paying the bill and clearing the service balance did not include the inclusion of a full 15% discount that was and is available for military service members. It was a slap in the face to pay the bill and then get home to have a mailer in my mail box indicating that I could have / should have receive the 15% discount. If you are going to honor veterans and military service then do not play games. The person should have been aware of all available discounts.
Absolutely the worst experience I have ever had with a car dealership. Chevy tahoe was advertised to have a DVD player. No dvds were at the dealership to test it. I got home and played the dvd player, it was broken. I drove back (twice) and they told me my warranty wasnt activated. My wife drove back a third time and they said my warranty only covered wheels and that we owed $800 for a new dvd player.On top of that our breaks stopped working (1 month after buying the car) and they are wanting another $500 to fix those. They put bandaids on a car then sold it to me. Shame on me for being fooled by them. I would suggest to never do business with them which is why we are paying more to have our car fixed elsewhere so we can resell it to a car dealership that needs our car since inventory is thin everywhere. If you are trading a car in, do not go here. If you are looking to buy a car, do not go here.
Appointment was on time, short wait for completion. Reggie communicated next service needs and super nice as always. Trust the techs
I went for my appointment, waited 3 hours just for them to tell me they ordered the wrong part. So i came back 4 days later, got my light put in just for the to charge me $730.00 smh. Never again!
All I can say is that everything that I dealt with that day really showed my husband and I what exceptional customer service was all about!!! I left a very happy and satisfied customer!! The kindness and respect that we were shown blew my mind! In my experience with car salesmen, they’ve always been a little pushy and aggressive. That was not the case at Steve Rayman. They made us feel very comfortable and made sure we knew that they what we wanted was their priority. I love my new vehicle!!! My husband and I would definitely recommend Lamar as the go to person whenever your in the market for a great vehicle with a side of exceptional customer service!!!! Thanks so much!!’
I dropped my truck off four different times for a transmission issue- fluid getting very hot. On the first visit, I recommended that they take a look at the thermal bypass valve due to the trans fluid temp being so high. I had read a lot on these model trucks having that issue. However, it was only recommended that I change my transmission fluid. After the service was complete, I asked if my tires were rotated and was told they forgot. The technician brought my keys after the tire rotation and asked why I got my fluid changed- said it was still in fine condition. $225 wasted and no solution to the transmission issue. The second time I brought my truck in I received a call three days later telling me that they wouldn’t be able to look at it for another week. So I wasted three days of Uber/cab costs and another trip to the dealership. The third time I brought it in, I was told that it should be one week. I called to get updates twice per week and rarely received a call back. After 3.5 weeks of being without my vehicle(and spending a lot of money on Uber rides) I received a call stating that it was finally finished. I told the service dept. that my trans fluid was still getting hot after only 30 minutes of driving and even stated that I was planning to drive 3 hours for a vacation. They assured me that everything was fine. Needless to say, I had to pull over numerous times on my trip to allow the transmission fluid to cool down before driving again. So, I brought it back for a fourth time since all of this was under warranty. I basically begged the service dept. to take a look at the thermal bypass valve as I was certain that was the issue. After one more week at the dealership, I received a call stating that the issue was in-fact the thermal bypass valve. The best part was that it wasn’t covered under warranty, so I had to pay another $270 to get it replaced. They also returned my truck to me basically on empty, and I dropped it off with 3/8 of a tank. Needless to say, it was a bad experience and a wasted 4-5 weeks of time and over $1,000.00 when you include all of the Uber and cab rides I had to take while without a vehicle. And this is all for something that I said at the very beginning was probably the issue and should have only cost me $270 at most.
I have had my car for just over 6 months. I bought it brand new. The buying experience was absolutely horrible and I never even received my second key or the trial for the onstar and in car wifi. Since the experience was so bad at Rick Hendrick Ive been searching for a dealership with better customer service. I cannot find it. I made an appointment at Steve Rayman because my transmission is shifting hard, gears are slipping, my acceleration is shaky, and my car is struggling to accelerate at times and makes interstate driving pretty scary when suddenly your car wont go! Especially one so new and that Im paying so much for! So they message me this morning a few hours before the appointment that Ill have to leave my car in line at the dealership just sitting there for TWO WEEKS before they can get to it and they will not give me a loaner during the process while my car sits there for those 2 + weeks. Im so done with Chevy in general.
Great, easy and simple process. I contacted the dealership about a specific vehicle. We discussed questions I had and talked about pricing. I liked that they had their best offer available and there was no haggling needed. We agreed to a price and the sales person delivered he vehicle directly to my door for a test drive. The sales person brought the paperwork along; so all I had to do was sign and the purchase was complete. The second key and owners manual were not available on the sale date, but the sales person dropped them by the house the next day. Great customer service, would definitely recommend this dealership.
Reggie is the absolute best in the service department. Salesman Rick and Finance mgr Lamar made for the easiest car buying experience weve ever had. Bought two cars from this dealership, and will continue to do so in the future!
Beware of finance Dept, bought a 2021 Camaro. Finance does contract on monitor on his desk facing up. Make sure he prints contract for review. Tries to speed thru it on his monitor for sign offs. Easier for them to shove fees in the contract. After informing him of the options that wanted cancelled, assured they were and only cancelled them once I called EG Assurance before my cancellation time was going to run out. This after 20 days of calling him and saying to me it was done. Refund was paid back to them , so that is taking forever to get from them. Still have not got it.
Sonja gives great customer service. Very attentive to what I had to say about my car problems.
Previous experience is why 3stars. Use to be 5stars. The way I feel today they would get -0. Im trying to get oil change engine light keeps coming on. Im getti g diagnostic text saying bring car in 7days. The cost for diagnostics is 130.😂😂😂There are no leaks car running great, Auto Zone checked code, I needed air filter. I need an oil change badly. Engi e light came back on. Ive been trying to speak w someone for 3 weeks. No one return my call. Reggie normally be on top of things. But I have an appt with boyds tires. Highly recommended. Im done...
Had a great buying experience. Brandon Black and Zach Canning were both very attentive and made this a very easy buying experience. We will definitely come back for our next car.
Bought a vehicle from this dealership in 2020. Had a good experience at that time. However, have been bombarded with calls and texts from this dealership ever since trying to get me to trade in a vehicle. Despite telling them I am not in the market for another vehicle and explaining to them multiple times that I would like to be removed from their call list, they continue to harass me with advertising calls.I will never do business with them again.
All of a sudden the prices changed 5 days after my last service. When I showed my last invoice to Ray who did my services the last 2 times. He swore that was a mistake clearly when he was the one who did all my invoices. He did not allow me to talk to a manager when I asked for one and was quite rude when I showed him the invoice for the same service just a few months ago. I asked when did the price change, he looked at my old invoice date, and magically the prices went up 5 days later. I was actually going to go to another Chevy service center and they had the correct price but since I have bought 3 cars from Steve Rayman, I wanted to stay loyal. I will no longer be loyal to a dealership who continues to disappoint. Sales included. No one truly cares about the customers and it is sad because I have spent thousands with this dealer. I will take my trade-in and upgrades to another Chevy dealer. Please stop supporting the Steve Rayman dealership.
Walked in to have my 2004 chevy malibu serviced and walked out with a brand new 2017 chevy cruze with all of 12 miles on it. They were so wonderful in helping me find the perfect car right in my budget. I am completely satisfied with my purchase and grateful for the staff that helped through the entire process. I highly recommend this place to anyone.
I noticed when I opened my glove box, it sort of just dropped down. It kind of fell open. When I first bought the vehicle, it opened smooth. I had an oil change on my last visit, and in doing so I opted to have a certain air filter changed as well. When I got home, I googled the air filter and saw that the glove box had to be removed. This explained the difference I noticed when I opened my glove box. It still works and is still functional, it is just not how it was, smooth. It is rough (if that makes sense) when I open it. It is almost like the cord that is holding it is receiving more stress now. I hope this doesnt cause a problem in the future. Overall, everything was great.
I purchased a 2016 Chevrolet Surburban with 98,000 miles and a warranty. The Surburban transmission went out August 31st. I was able to get it to dealership until 2nd September for them to check it out. My Surburban has been there with no movement. I the consumer had to contact the warranty but still no movement. I want to ask the public how long should a consumer be without his vehicle purchased with a warranty? What has happened to customer service in the USA?
I am highly impressed by the Steve Rayman Chevrolet and can’t say enough good things about them. They went above and beyond to get us the best deal for our new 2021 Tahoe High Country. A huge shout out to Lamar Holmes, Judy Buser and Kourtney Morgan. Thank you so much for all of your hard work from start to finish. We will definitely be doing business again with Steve Rayman Chevrolet in the future! 5 star service from start to finish.
I came in to get my oil changed and tires rotated. They were fairly busy, but Marty was awesome and did a great job at getting me in and serviced as quickly as possible. I was in at 9:15 a.m. and out by a little after 10. I definitely recommend coming here to get your car serviced.
Definitely a great experience. Chad was great to work with getting me in a new truck.
Well they are eager to satisfy the customer. I was disappointed in the work. But the supervisor came and look at the work too . he wasnt happy . but he fixed the problem. But your prices are to high. No discount . i paid close to 3000 in a month
As always the staff there is far and above some of the most relatable and understanding people I have come across. Sonya being her normal self took care of all my needs and needs I was not aware of!! I only take my car to Steve Rayman and always will. Reggie Perry and Harry always ensure my vehicle gets taken care of as if it was there mothers. Hands down best service department I have ever encountered!!
By far the best car buying experience I have had in many years. Brandon in sales was very professional and respectful of my time. Susan in the finance department was patient, helpful, and very respectful of my time. Freddy and Arthur in management put together a great deal and worked with me to reach my goal. Do not waste your time at the other dealers. I was in and out with a new car within two hours. Overall a fantastic experience!
Derek, our salesperson was polite and informed. He was low pressure and answered any questions we had. He also made sure that the front light that was out was repaired and that the car was ready for us to take that day.The finance person was not as low key and we had to be on our toes not to get into fees for things we didn’t need. The team handling our loan was good.Overall, a positive experience.
Took multiple days until there was good communication. Helpful, informative, and accommodating after communication started.
Sonja Brown was amazing. She was knowledgeable, efficient, and made me feel like I was important. She welcomed me to the dealership and answered all my questions. She genuinely likes the customers and it shows. I hope she gets acknowledged for her hard work.
Typical car dealership. Lowball on your trade. Sky high price on the lease. They will make you sit around for hours. Rude sales raff. Dont bother wasting your time.
We’ve traded and purchased several new vehicles with Steve Rayman and appreciate that they were always good to work with. I just wish the entire process did not take up the whole day. The first salesman we had was quite rude and when we pointed that out they were very good to assign us someone more patient and polite when we returned 2 years later. We would recommend this dealership.
I recently ventured into this dealership with the hopes of buying a Chevy Colorado and Mr. Chad A. Was able to deliver. If you need a new vehicle, he is your guy! He is patient and will work with you. This is my fourth vehicle purchase and by far the best customer service I have ever received. Thanks again!
I believe in Service after the sale!!! During the finance process Dan advised I could get a duplicate if I lost one.I went to the dealership on Tue 1/5, spoke with Ray and he instructed me to drive to the service bay. Ray advised it would take about 2hrs, I shared I cant stay I need to reschedule, Ray ask me to come in on Friday morning at 7:00-7:30. I called Ray Thursday, left a message on his voice mail that my husband would be in Tuesday morning @ 7:00. My husband arrived on Tuesday (1/12) @ 7:00 spoke with Ray and he didnt remember our conversation, nor did he listen to his voice mail he said. Imagine my frustration when I received a call from my husband and hes upset, that hes made the drive to the dealership. The issue was resolved, however frustration was totally unnecessary!I believe if Ray listened to his voice mail, he would have been better prepared for our visit and the survey scores would be different!
I was able to get in contact with DJ King, he took care of the whole process for me. I pretty much knew what I wanted, and the dealership had it in stock. He worked with me as much as he could on price and financing. The truck was delivered to my house and he went over it thoroughly with me before handing over the keys. Thanks again DJ and Steve Rayman!
I had an appointment for an oil change at 1. When I got there I sat and no one attended to me until I got out and spoke to someone passing by. Thankfully they led me to some help. The person whom I had an appoint (Ray) was nowhere to be found so someone else helped me. I sat for an hour before they even looked at my car and then another hour. I do want to stress that when I got there initially there were two people in the waiting room so no one seemed to be that busy. When I finally got up to ask what was going on because, I have had many oil changes and I’ve never had to wait 2 hours for one, I asked the woman who processed it and she looked surprised that my keys were sitting there done and that I was still there. My car had been finished and nobody told me anything. This was my first time going here because I usually go to Days Chevrolet and I can say full heartedly that I will NEVER go back. The worst service I have ever gotten and all I needed was an oil change.
Zero customer service. Service advisors do not acknowledge customers at all. No communication. No phone response. In again now for a scheduled oil change (yes had appointment). Been waiting TWO hours, car has not been taken in. Total lack of respect for customers time. Got in my car and left after THREE HOURS of NO service. Unbelievable. My service advisor, Martin Breig could not be found. And this guy is the assistant service manager?? Lost my business for good, going elsewhere.
Called so many times playing phone tag with the service department that the receptionist started automatically transferring me without even asking. I needed to speak to the parts team! Once I showed up at 5:40 after having multiple convos with the service dept since 1pm they gave me an “after hours” service sheet. All I needed were my tires put on that I had already purchased elsewhere since they “don’t keep tires in stock” despite placing me on hold to have me ask the parts people about my own tires.
Awesome experience with “Big Mike” in the Parts Department. I called the parts department a day in advance and spoke with him and found him professional and VERY knowledgeable of the products I inquired about. He was patient and quite thorough with his replies to all my questions.It’s a relief to know that amidst all that’s happening in our country there’s one person working in a stressful atmosphere that made someone else’s week.Thank you Steve Rayman Chevrolet for hiring “Big Mike”! 👍🏾👍🏾
My sales guy, Geoffrey, was the best. He was quick to respond to my messages, very friendly, actually listened to what I wanted and was very efficient. I was shocked at how fast the entire purchase process was. Everyone was very welcoming and friendly. Even though I live four hours away, it was worth the trip. I will definitely purchase from them in the future.
Very nice fast the nice lady had me rolling with the best 👌information this year she made my year thanks
Hey I really appreciate Brandon and all the staff was very help full as well, but honestly my car is still acting up same issue I was experiencing, wish I can drive my car without any issues thanks
Quote for labor and parts were extremely overpriced. 3 of the proposed parts listed, do not even fit vehicle. Service rep could not provide explanation why service was not covered under warranty, had to call myself to find out why and found out estimated charge for labor was over $1,000 for 7 hrs , although research revealed it would take less than 3 hrs to complete.
Loved this place! The building was clean, there were refreshments, everyone were so polite and helpful. Thomas helped us tremendously choose our car, and we fell in love with her! He was so awesome, the whole team was awesome, they made the whole experience personal and not another transaction. And Judy was a absolute delight, we definitely enjoyed her! They even had a rep help us with setting up all of the settings with our car! Thank y’all again, my next car purchase will definitely be here again!
I dropped my car off there on Wednesday evening letting them know that the wheel hub barring were bad when I filled out the form with my key and placed it in the drop box. I also made the appointment on line the next morning around 7:00AM and called customer service right after to make sure they got my appointment. My appointment was scheduled for 8:30AM. I called at least 3 times on Thurs trying to get a status with no luck. When I called around 11:30 I was told my car was still sitting in the bay waiting to be looked at. I finally got a call back around 3:30pm and was told they didnt find anything wrong with my car. They decided to kept my car over night to let one of the mechanics drive it home so he could see if he what I was describing. The nest day I still hadnt heard from my Service Rep so I called and was told he wasnt in the office and I left a voice message. I called back and they connected me with Sonya and she knew nothing about my ticket but looked into it for me and Then they came back with a 1800.00 quote and charged me 129.00 for the diagnostics just to tell me that my wheel hub bearings needed to be replaced. which I already new. I paid $129.00 for nothing and did not have my car for 2 days. This was the 2nd time in a row that I received a lack of professional service from the service department where they were not timely and did not follow through and now I dont trust them and will not use them again.
I had an amazing experience at The Steve Rayman dealership. Justin was very professional, personable and knowledgeable about the vehicle I purchased. He was patient and answered all my questions. He even followed up with me the following week to see if I had any additional questions or concerns. Tim in the financing department made my purchasing experience quick and easy. I would definitely recommend Steve Rayman to friends and family and will to be a customer for any future purchases.
Great experience! I was in and out. Will be back for my additional services.
I would opt for 3.5 stars but that option is not available. We had a great experience purchasing our previous car 5 years ago that we decided to repeat our business with SRC and purchase a truck. As we arrived, we were greeted by Nnana and she was extremely friendly and helped my family find the perfect truck. We were able to get an okay deal as the truck has been in 2 minor accidents but we were promised everything has been fixed. We were hoping for a better deal since my dad retired GM after nearly 30 years of service. However, you only get deals on used cars. The finance officer was friendly and was able to get us processed and out the door in an hour and a half. As we are walked out to our new truck , we noticed that the car was not washed and cleaned( running boards dirty, old cups in back seat). My mom told out sales rep and had someone shine the running boards. We left and noticed that the gas tank was 3/4 full and so I call our sales rep and she informed me that only gas in the truck is what we drive off with. This was puzzling as I’ve bought several used and new cars and all were filled up with a full tank and a good car wash.
Very unhappy with my service. Waited for 6 hours for them to not fix the item listed on the recall notice and tell me it was something else that costs $1300 not including labor. My response...give me my car-😳
I must thank Mr Lombardi and, Chad and the whole team at Steve Rayman for helping me. It was a pleasant experience for me in purchasing a car for myself for the first time. My late husband had ALWAYS done this for me.This is the dealership my husband and I have trusted when purchasing a car and for its upkeep.
I made an appointment for 1 pm. My car was not serviced until 4 pm, and it was completed around 6 pm. No one explained this to me when I made the appointment that I would be waiting for 5 hours. I had not eaten nor was I offered a shuttle home. I missed work because of this poor service. I am not from Georgia, but my prior experience with a Chevy dealer is that they provided a shuttle service, or I was offered a loaner car for the day. Very poor customer service!!
The wait for a oil change service took way too long. It took well over 2 hours and thats with an appointment. The oil change cost $106.00 WHICH IS WAY TOO MUCH! Its cheaper every where.
I loved buying a car here but for service I dont think I will be back. I spent almost 4 hours there just to get an oil change with 2 kids. I never got one apology for that insane wait but I did get the Im trying to get to you and everyone. I missed an appointment due to it.
Appreciated the patience and the answering of my many many questions at any time. If I had a question at 2 am (I work night shifts), I could text my salesman and he would answer me at the best of his ability all the time.
Absolutely the worst experience in my automotive buying lifetime happened today at this very unprofessional dealership. A little background first: I am 61 yrs old. I have purchased more than 30 cars (retail) in my life. I currently my own a motorcycle, ATV, and go cart dealership. But none of this prepared me for what happened today. I wasted over three hours playing their “game”. To make a long story short.....they made their first offer for the deal on a new $76000 truck. I accepted the deal and said let’s do it. I was paying the difference in my paid off trade and the new truck i committed to buy in cash, and was ready to close. I asked the salesman if he could make it happen in 30 minutes since I already gave them the title on my $60000 trade, and was paying the difference in cash. His reply was “hell yes, we can make it happen”!After waiting in the “lobby” for 30 minutes, I asked the sales rep what the problem was and told him that if I needed to come back in 2 hrs I could. He informed me that I needed to stay put because “they were trying to sell the truck to another buyer”. Needless to say I was livid. The manager made me his first offer. I took it! And now 30+ minutes later they were working a deal with an online “financing” customer. Well guess what? They did it. I clearly was first in line. I had been there for hours driving the truck, having them fuel the truck, retrieving my trade from my office, and then waiting for them to value my trade. After breaking the news to me, the “manager” comes out to say he has another truck coming from LA that was similar to the one I committed to buy. They sold the truck I drove, and that they committed to me, to an online customer that they claim “started the process” earlier. Everyone knows the first one to commit is the first to buy....so I got screwed. And wasted time looking, driving, retrieving my trade, waiting for appraisal, etc. I think everyone standing in dealership was stunned that they would pull this. I recommended the salesman find a better place to work. I hope everyone reading this spreads the word. These people stink at ethics and have no empathy for wasting my time and reneging on the deal they made. I am ashamed that they are still in business and will do everything within my power to cost them as much business as I can. Let’s get rid of them and get a legitimate Chevy dealership in Smyrna. Btw: the new truck in question is a 2020 2500 High Country model with a specific pkg I wanted. The truck from LA did not have same interior, and that particular truck is hard to find.
I had such a great experience with this dealership. I saw there were bad reviews on Yelp but I could not think of a single reason to give this place anything less than 5 stars. I booked a service appointment easily online, which was great. I was emailed, texted, and called for reminders- which I loved because I will easily forget AND this let me know that they were on top of things on their end. My appointment was with Martin, which when you pull up to the service area, their offices are easily labeled so it made it simple to navigate. Martin was AWESOME. He helped me understand, and was even willing to talk to my Dad on the phone (because he owns my car) which was great and very helpful. He was efficient, honest, communicated clearly, and made sure that I knew he was there to help if I needed ANYTHING. I sat in the lounge and got a lot of work done, enjoyed a coffee, clean restrooms, and overall, great service. No one in this place looked like they were frustrated or annoyed and all of the employees looked happy and were working hard. 10/10. 5 stars.
Great service Brandon was very helpful and knowledgeable about the concerns i had about my vehicle
I ended up having to trade my car in and Miami Lee did a great job with helping me find a vehicle that I liked and one that was affordable. Since I work during the day, he was able to do most of the stuff before I got there to speed up the process. Very friendly service!!
Ive been bringing my Chevy Sonic to this dealership for service since I moved to ATlanta in 2015. I never used dealerships before because I always got better pricing elsewhere. Based on the positive experiences I always have at Steve Rayman Chevrolet I continue to come back here for service. I have grown to take pride in bringing my Chevy to a dealership and trusting you are the experts! I was surprised not all staff were wearing masks given todays environment, that would be my only complaint. Martin is always straight to the point and matter of fact, yet kind. Thanks for your service!
Great customer and everyone was very helpful with information pertaining to my vehicle as well as reward points.
Reggie and Ray were fantastic. I let them know about previous poor experiences that I had and they made sure to provide excellent service. Communication was great and my car was fixed in one day! I appreciated the speedy repairs.
It’s has been a while I have to wait about 4 hours to have oil change. This last visit was 4:30 minutes to have that done with rotating and balancing the tires. Just not worth the time.
Got a diagnostic done ... was told I needed an oxygen sensor. Decided to get the service done somewhere else. When my car was picked up it was making a rattling sound. Something it didn’t make prior to me dropping it off. The car was brought back and the staff was extremely unprofessional. I just don’t understand how a vehicle ends up being worse and practically not even drivable after you guys looked at my car and I didn’t even get a service done to it. A manager there which was also unprofessional drove my car and said it was a bad suspension. I just paid $140 for a diagnostic and was told the only problem was the sensor ... this place clearly try’s to scam people out of money... I will be filing a complaint with the BBB today.
Had a small service to change oil, rotate wheels, and take care of a brake recall. Sonja took great care of me, and I highly recommend her. Youre blessed to have people like her on your team. My truck was ready faster than I expected and that is always nice.
I loved Steve Rayman until Reid Campbell was my service rep. He argued with me in his office like a young child. I arrived around 7:40am and my oil change and tire rotation were done around 11:05am. I did not have an appointment so I understood there would be a wait. Reid Campbell did not update me during my THREE hours at the dealership and when I mentioned it, his excuse was that he couldn’t find me, yet I had been circling the parking lot AND service area for hours. Even then, there was never an apology. I questioned the pricing and he was rude about that. He repeatedly went back and forth with me instead of saying, “I’m sorry, let me see how I can help you,” or ANYTHING! I was completely taken aback, that a customer service rep would behave this way in this type of place and I will never do business with Steve Rayman ever again because of Reid Campbell.
Mike did a great job and helped me through the process.
I tend to be a picky buyer, mainly because I trade in/out of cars pretty often. As a result, I’ve experienced a ton of different dealerships, some are amazing and others leave a lot to be desired. I had my usual hesitation about trying a new dealer when I called Steve Rayman Chevrolet, but that quickly disappeared. From the moment they picked up the phone, kept me engaged via text, facilitated my test drive experiences, negotiated pricing and financing, to the time they delivered my Jeep, they treated me with complete professionalism and had me feeling at ease every step of the way, even when I quickened or slowed the pace. They were always willing to adjust to my needs. I really appreciate their business style and attention to customer satisfaction and look forward to working with their team for future purchases. If you haven’t shopped there before, I’d give them a try and hope you have the same stellar experience I did!
Upon my arrival at the dealership, it took around 10 minutes before someone asked if I had been helped. After I was directed to the person who was going to help me, I waited for them to finish with another customer who was already being helped. While I was waiting, another customer came in. The employee who I was waiting for finished with the current customer and proceeded to help the customer who came in after me. I did not think that was professional since I was there first. But, I continued to wait until I was finally helped. I scheduled to drop my car off for an oil change and was told by the employee that I would need to come in before their closing time. I asked if I would receive a call still and the employee told me yes. I never received a phone call notifying me when to come or letting me know my car was ready for pick up. Thankfully, I left early before closing time. This is not the first bad experience I have had at this location, unfortunately. I chose not to complain or write a bad review after the other occurrences since I know mistakes can happen. This time, it seems as if it is a normal thing for people to receive bad service here. I decided that I will not return to this location and will be going to another dealership close by. I hope the customer service at this location improves in the near future.
Ive been here several times over the past decade and always a pleasant experience. Always excellent customer service!I bought my car from here. No trying to upsell me, very clear process, and was willing to ship the car I wanted from out of state.Had the PCV go out on my car twice, needing the valve cover replaced. First time was under warranty, second time was under the extended warranty Id bought and they surprised me with how well they handled it with the deductible, cost less than expected!Had a waterpump replaced recently, and unlike other dealerships their parts dept ordered it and got it in stock ready to be put on after the diagnosis. Had it replaced a couple years ago before that, and a very good experience. Whenever Ive needed other parts, theyve had them in stock and at very reasonable prices. Always quick work too!
This dealership had the best selection of inventory for what we were looking for. The salesman, manager, and finance guy were very helpful and professional. The facility was clean and well maintained.
Month and a half to do install a sensor and a wiring harness. No real substantial updates the whole time, the manager was helpless. No one cared!
I had an appt for an oil change. I brought my vehicle in a half hour early at 7:30am before my appt time and waited for service. After 1 hour and a half, I got up and noticed my vehicle in the parking lot. I went to my service manager and asked on any updates. He told me the guys were working on it. I said that they are either finished or havent started because I see the vehicle in the parking lot. He said that he would check. I saw him get in my vehicle, take it to a service bay, and then come back and tell me that the guys are working on it. I said that I saw him just take it to a bay and asked for my keys back. One hour and a half lost in my day. This was my 3rd strike here. Im done and taking my business to another business.
I wish I could place 0 stars for the Steve Rayman Used Car Sales.I have had my prior vehicles serviced and family purchased from new car sales with no problems.However, I will never buy a Used Car from Steve Rayman ever again!!!I had a title issue with my trade in and received an obnoxious call from the general manager to pay $528. I had no issue with making the payment. However, the GM had a very harsh approach advising that I told his reps I would not pay. I asked the GM Arthur Lombardi for what day and time this was said on a call. I was never contacted by anyone from their office. Therefore, he flat out lied.Then, I paid the amount and they sent a blank receipt without specifying what was paid. I receive a second call from Arthur. I’m not certain why. There should be no issue with documenting “title credit” on a receipt for my accountant.Trust me, money is not an issue and this matter was immediately paid. However, customer treatment is at an all time low. The dealer had no issue being nice at the time of sale and their lack of professionalism is absurd.I really wanted to build a relationship and have a one stop shop for my teenager’s car. But this will never occur due to the loss of family values and principles this dealership once stood for.They do not stand for the same values and principles once established by a
Came into the dealership yesterday. Got an assessment on my vehicle. Stated that I needed a part that will stop my car from overheating. Paid over $400 to get the problem resolved. Later that evening, I experienced the same issues. Came back in today and all of a sudden, I need $1700 worth of work done. The technician Charles got irate and hysterical because I wanted an understanding of why he didn’t see the problem yesterday. It’s MY car and I PAID my hard earned money so I should be entitled to an explanation. These people charge ridiculous amounts of money for hours of labor for something that literally takes 15-20 mins to do and don’t want to thoroughly check your vehicle. The service is horrible!
Came in for service. Service Advisor was very helpful, and Technician even came out to answer some of my questions. Also, pricing for 2 wheel alignment was close enough to non-dealer pricing so as to be competitive, which was a pleasant surprise. Only downside is that the customer waiting area in the parts and service building could stand to be spruced up a bit - but maybe the dealership is waiting for the COVID-related orders to pass before doing this.
Total reviews rating 4.1
199 Reviews for Steve Rayman Chevrolet 2023:
Review №1
2022-06-08My family and I had a great experience at Steve Rayman. We purchased our second vehicle, a 2022 Tahoe and we are beyond pleased. Miami is such a great Senior Loan coordinator, he always asks what is important to us and ensures that we are getting what we loved. Mrs. Judy was exceptional as well she was helpful and helped us to get payments where we wanted them. Lamar was also great and thorough as we reviewed our paperwork. Thank you all!!
Review №2
2022-03-01If you want great customer service for services, go see Brandon! He was very nice and accommodating to my concerns regarding my car. Every time I have to come, he makes sure to give me a thorough report and explanation on what is needed. I also want to recognize Mr. Harry whose such a sweet host and was able help me when I needed use of the shuttle.
Review №3
2021-12-30The lady at checkout was wonderful, as were two workers at the dealership who directed me where to go for checkout and how to find my car. I did not catch their names but it was a black woman and black older gentleman.I’m scoring this dealership low because of the poor service I received from my service rep. Checking me in he was fine, but when my service was complete, he merely came into the lobby where I was sitting, stood at the top of the steps, and shouted that my car was done and they ordered two recall parts for me and that the cashier was ready for me, and then disappeared. The primary reason I came in was because I thought something was wrong with my brakes and heard sounds from them. He failed to even address this concern in his quick, top of the stairs comments to me.I went to the cashier and had to ask her what was the verdict with my brakes. She tried to address my concerns as best she could. I had follow up questions about the brakes and tried to find my service rep but had to wait for him to come back to his office to ask them.Upon him coming back to the office , he acted completely disinterested in speaking with me. He was on his phone, looking down at it the entire time I was asking my follow up questions. It was extremely rude and I was shocked to receive this service from a car dealership that’s so dependent on strong customer service.I will add that if I had not interacted with my service rep, and had only interacted with the three other people at the dealership I mentioned, I would’ve given a five star experience. Everyone but my service rep acted as though I was a valuable customer. For example the black woman i mentioned went out of her way and walked me directly to the cashier when I asked where to go. Service members shouldn’t assume people know where to go or how this process works, this was my first time getting my car serviced here.
Review №4
2022-03-28As a customer of 8 years, I will say this dealership was my favorite for a while but this past year, they have been a circus. Because like, how you do an oil change and dont reset the oil life?? And how you do a tire rotation and I magically gotta get 4 new tires 3 days later??! I will never be back! Not to purchase any more cars nor have my cars serviced here. - T. COOK
Review №5
2022-06-18Our buying experience was fantastic due to our sales rep -Kourtney M. If you are looking for a car he is the one to see. He is knowledgeable, patient, helpful, and willing to go the extra mile to help. He is always available for any questions or concerns. He made this experience the best car buying experience i have had. We recommend him if you are looking for a carWe would also like to add Corey was fantastic as well and made signing the paperwork a breeze! Ms. Judy was also super helpful.
Review №6
2022-06-26I’ve always had amazing experiences at Chevy dealerships until this one. I came in to get a bunch of work done and somehow they didn’t have brake pads for a Chevy Malibu on hand? So they had to order them, which is fine, and they told me they would be in four days later and that they would call me when they arrived. After 5 days, I hadn’t heard from anyone so I called to check-in. Turns out, the brake pads were in, but no one bothered to let me know. So then I made another appointment for the following Saturday morning. This is the closest dealership to Buckhead, but they do not offer shuttle rides to that area, so I always need to plan to wait. Fast forward to Saturday; I arrive for my 9:00am appointment, they ask if I’m dropping off and I say no I’m waiting and they proceed to tell me it will be several hours of waiting because techs didn’t show up. It would have been nice to get a phone call before driving all the way there on a Saturday morning. So I had to make another appointment for the following week. I arrived at my appointment time and my car sat in the same place I parked it in when I arrived for over 30 minutes.The people are nice enough but very “oh well” about the inconveniences. I’ve never experienced this kind service with Chevy. Once this work is complete, will likely not return to this location.
Review №7
2022-05-131. Made an appointment at 830 and was early. Great tech rep got me in. Oil change, align, battery and had a new key. 2. Was there waiting til almost 2pm! 3. Cost 880. 4. You used to clean the cars after service- not anymore. 5. Your facility was like a ghost town, zero energy. Loved the service rep but outside of her, why would I ever come back there to set even basic service done?
Review №8
2022-04-01I am new to the area and was lucky enough to find a Chevy dealership and service department with a kind and honest staff. I had an issue with my 2017 Malibu and Brandon Black made sure he did everything to make my experience painless. Brandon was thorough in his explanation of the process and of what was possibly wrong with my car. He checked first to see if it was possibly a recall issue with my vehicle and sure enough it was. His attention to detail and his honesty saved me about $1900 worth of work. Brandon made sure he checked in an updated me on the status of repair and had me in and out of the dealership, on a very busy Friday, in a short period of time. Now that I am living here, if I have any future issues with my car, I will only bring it to Brandon at Steve Rayman Chevrolet.
Review №9
2022-07-01HORRIBLE HORRIBLE HORRIBLE service department. The lack of customer service that this department displays is by far the worst I have ever experienced. No return phone calls and no status updates regarding your car. I called for 2 days straight with no return call or anything for that matter. Finally had to drive to the dealership just to find out what was going on with my car on the 3rd day of no communication. Michael was our initial service person who never returned any calls. Ended up with what seemed to be an actual person that cared about his job and my issue by the name of Brandon. I was waiting for a part to arrive for my car. After a week no communication what so ever. I have called Brandons direct # and left 2 messages and still have heard nothing from him. This is the most unacceptable way possible to run a business. Do not waste your time by taking your car to these people.
Review №10
2022-06-17We had our Suburban there for service late May. They could not diagnose the issue, saying there was nothing wrong. The issue continued immediately after picking it up and this week our entire transmission needed to be replaced because a part that could have been fixed when we had it in the shop, exploded and sent metal into our transmission. This could have been an easy fix had they done their job. I have reached out to the service department multiple times and the service manager and no one will call me back. Terrible customer service.