Wheelchair-accessible entrance
Yes
Storage Rentals of America in Grovetown
Categories
Location on the map
Grovetown, Columbia County, Georgia, US
Accessibility
Phone: +1 706-740-3848
Site: https://sroa.com/storage_units/g...
Site: https://sroa.com/storage_units/g...
Opening hours
- Monday:9:30AM–5:30PM
- Tuesday:9:30AM–5:30PM
- Wednesday:Closed
- Thursday:9:30AM–5:30PM
- Friday:9:30AM–5:30PM
- Saturday:9:30AM–4PM
- Sunday:Closed
Storage Rentals of America in other cities:
Comments (75)
I received great customer service when I came to inquire about a unit. I was escorted to see a 10×10 unit to store belongings as I will be leaving out of the country soon. The property manager was very thorough, she was very patient with me because I had a lot of questions. She was also very polite and even humorous. I was impressed also by how clean everything was...the office and the storage. I didnt even know that place existed. I was referred by a friend. I definitely would recommend this storage facility to others. Keta Cody
Tina is a true all-star running back and forth between locations handling our new unit. Thank you for going above and beyond showing five star service.
Melissa the Property manager has been an Excellent Example of professionalism, and Great customer service. She deserves a raise or bonus of some sort. Having said that other employees have created a hostile environment that breeds mistakes motivating us to remove our stuff from the storage there. Our stuff has been there for almost 7 years. Had to travel from 5 states to get it. Been through like four different ownerships. It’s crazy! Again Melissa has been wonderland hopefully she will be valued by this new owner/company and allow her to get the right employees under her. Maybe over her also.
Friendly and professional staff. Tina walked me through all the paperwork and ensured that I understood storage policy. Very helpful.
Best experience I have had since the first day I walked into the office. With the help of Tina, I do not have any questions left unanswered. Thank you again.
Gate is always left open or stuck. Called several times to report. Recently reported no one on site for 3 days and gate never closed. Manager stated she is unaware of gate then said chain is broke and will have repaired next day. How can you say you unaware of gate but knew chain broke. People sleeping in RV in Empty units. People easy piggy back in. Increased bill from 80 to 100-120 without notifications. Advice letter went out in Oct yet nov and dec was charged price no reminder never received letter. Getting stuff out of unit and putting more in, staff goes to nearby empty unit pretend doing inventory and cleaning then asked if was moving. Questioning lime i was doing something wrong. Once answered she left back to office instead checking rest units. Abusive ex has been trying to get in my unit, informed office several times including having police escort. With gate situation and no staff, feel unsafe to go and worried lock will get busted off to steal my belongings. Quick to lock unit and block entry pass when day late but takes a week to take off lock once paid up to date.
I signed up online and paid in full through 4/30. Their hours of operation said Monday -Friday 9am-5pm. I needed to go in person to get my gate code and show my ID. I went on a Wednesday at 10:30am, NOBODY’S THERE! I call no answer. I leave and come back around 11:30am, NOBODY’S THERE AGAIN! I call customer service, they say “oh they’re closed on Wednesdays” but that’s not what online or what the sign on the door says. I go back Thursday...... take a wild guess.... NOBODY’S THERE AGAIN!! At this point I call customer service for a refund because I have to be out of my home in 10 days and need a storage. She says “all we have to do is give you a temporary gate code and they are not closed on Wednesdays someone should’ve been there, (she’s the 3 person I spoke to, one person had me on hold for 17 minutes and never came back to the phone). I take the gate code and just decided to go AGAIN Friday and somebody was finally there. Told her I came two days in a row and no one was there, she didn’t acknowledge it or apologize, just gave me my code and said have a good day. I will never recommend this place to anyone! RUN!!!
Truly incredible customer service! Mrs. Tina definitely helped to make the experience, super simple and easy! Highly recommended
Another company that did nothing to help customers during quarantine. After speaking with other companies I learned storage units go up for auction when the are 3 months behind. Most of them bending rules to help people when the entire country is going to hell in a swinging basket. Yes I was late many times as I juggled Bills I did skip a month and come in the following month and pay the 2 months several times over. I called and asked for a break which turned into a war I was 15 days late, figured I clean out my unit and free myself from a over priced monthly unit. I was told they were going to auction my unit in December. I just wanted to get my stuff pay the bill and move on about my day. Check the fine print people.
Tina and Jacob are great to work with. I’m here almost every day due to work, and they’re always friendly and accommodating.
Ms. Tina were super kind & helpful.She so sweet & friendly. Shes awesome.
The customer service Carla gave was great!! She helped us with everything from beginning to end and the price for the same size we had on post was better plus a discount. Also, funny and friendly as all get out!!! Thanks Carla!
I am disappointed already and I signed up yesterday. Their website is EXTREMELY misleading. It said I would have a special online price of $36 a month and my first month was ONLY $1.... WELL for my first month it is $1+$25(admin cost not noted until check-out)+$12(insurance also not noted until check-out)= $38 for first month. What is also not disclosed properly is that you have to pay $12 a month insurance so my monthly rate is NOT $36 my monthly rate is $48 and the insurance is not optional. After 1 year you will have paid an extra $170 dollars of undisclosed fees because their website is that misleading. I would rather just get the proper price quote up front than find added fees only upon getting a unit.
Extremely helpful and timely in processing my paperwork! Was able to complete my account, store my belongings, and get back to the house within 30 minutes! Tom was awesome! Couldnt have asked for better service! Thanks so much!!!
This storage facility is top notch, professional, clean and has a very quick processing que when you come in to sign up. They are thorough and quick but virtuous in the process. They let me look at the units I thought Id need during the visit and helped me choose the best option. I highly recommend them compared to any of the surrounding storage facility locations. Think quality over price because they are a little more expensive but worth it because of the secure spot they have. Hope this helps your decisions!
Great company and awesome customer service! Rita was great at helping when we lost the lock key and made closing the account so easy. A very secure facility and clean. I would highly recommend this facility to anyone needing storage.
Had a great first visit at SORA. And. Tina was fantastic help and a joy to be around.
Tom is always helpful to my parents and i. I love using the storage unit. Its always clean and making payments are easy. Friendly staff and Tom is the best. If I have to use this storage facilitie again this is the only one Id choose
Very helpful and courteous customer service. Tom was willing to go out of his way to assist in making my move go smoothly. I recommend Cubesmart to everyone for your Storage needs.
Tina was great! Super good experience. Will be sending my friends and family!
Best storage place I have ever used. Tom is very understanding and helpful and I would refer him to anyone I know, or dont know. Anytime I have a problem he is always willing to help. So glad I found this place!
CubeSmart in Grovetown, GA is a good place to store your items. The price s are good and Rita in customer service is exceptional. She will take her time to show you which size unit suits your needs.
Tina and Jacob were fantastic to work with today. No other team I would rather work with.
Tina is a rockstar who is excellent in all aspects of professional property management
Felt very welcome the moment I arrived. The property was very clean and the office staff was exceptional!
Bait and switch, called to set up storage for my wife while I was in Korea, I told Tom the size for the price he gave me. The first month rolls around and it is $10 more I called and asked why and they told me my wife wanted somthing bigger but she told me that Tom said that was the one the I wanted then he said the amount of stuff I had would not fit. When I got back 2 months later I moved it all to a smaller unit like I had agreed to in the begining. But he did comp me on the last month and worked with me to make up for it so not sure if it was just a misunderstanding or he was making up for getting caught
Tina did a great job setting me up with my storage.
Tina is very professional and very kind...She answered all of my concerns!, Always with a smile! 😊
Great service for the past year!
Exceptional customer service Tina and Jacob are awesome thank you very much
Great customer service! I was also able to use their free truck to move my things in right away. 5 star storage service!!
I had such a wonderful experience. The staff is so kind and helpful in every aspect. As well as the prices are great!
Christy was very friendly and kept a level head even though she was very busy. Unit was clean and ready for us to store things.
Carla was so helpful & sweet! She made sure i fully understood what i was setting up with them. Double thumbs up!
Took the free month and no complaints when I closed account. Clean, dry units, friendly staff, safe and would use again
Excellent customer service. Facility is easy to get in and out at my convenience. Most supplies needed can be purchased right there.
Ms Tina is a lot of help she wonderful
Tina is awesome.!! Great and fast!
Place in bad location with traffic and they lie about prices Pera to get people in door
Carla is amazing!! Very personable and professional. I would recommend this business to anyone.
Awesome communication skills!
World Class customer service!!!!Thank you, for having such a care level.Respectfully,Nick Pravato
Great experience and wonderful help!!! Highly recommended
So far so good. Prices were good, and customer service was good.
Amazing customer service. Clean units.
Rita was super helpful and hilarious. Great storage facility
Good price but I had nice in my unit.
Very friendly and excellent service!
Polite and professional. A bit small, one car at a time but works.
Used this business prior to moving, clean convenient.
Great customer service
Very upbeat and friendly.
Its okay but have seen better.
Secure but looks old and the units I seen look like someone tried to break in them all
Great place to store your valuables.
Staff was so awesome and helpful!
Very Good customer service,...
Tina is awesome
Their customer services is amazing!!!!!
I hate the sight of those things, meaning eyesore
Staff is friendly and helpful!
Quick and easy!
Did me right
Very helpful
Never been
Total reviews rating 4.5
75 Reviews for Storage Rentals of America 2023:
Review №1
2022-06-20Marietta was very professional and truly helpful. This is my first time ever doing this and she made it extremely easy … not to mention that my sick crying baby was very loud but she remained patient until I got him settled. I would give her a 100 stars if I could! Thank you so much for all your help!
Review №2
2022-03-18Easy to locate the unit. Additional security lights facing unit would have been helpful since unloading went until dark. Lights in large units would have been great as it got darker outside. Overall good.
Review №3
2022-05-17Tina is amazing! She is literally the sweetest Personality and anyone would want her to be their mother (she’s just that sweet) warms my heart and is willing to help anybody. Today she came in on her off day Wednesday 20 Oct 21 at 0800 in the morning to change my storage unit to a larger unit 10x15 right before our movers came.I appreciate you soo much and this company should be extremely grateful to have someone like you over their storage units. You are a true blessing and we need more humans like you. May you have a great year and many more years to come.
Review №4
2022-03-25I want to rental a unit for a month and if changed my mind a did not need a rental unit at all the next day. I never walked or drove on the property nor do if even remember the unit in was supposed to have. I asked for a refund and was told they so not give refunds.Remind you I never stepped foot on the property.......
Review №5
2021-07-26Such an AMAZING experience! 😊😇Tina and Dawn are awesome!! These ladies will make you feel right at home. Dawn handled all my needs over the phone while Tina finalized my paperwork in person for my storage unit. Thank God I found this place!
Review №6
2021-07-02Ms Tina was very helpful, she thoroughly explain ed the process of how the storage agreement worked. She was courteous and polite considering I had just completed a midnight shift and was really tired. Thank you for all your help.Sincerely,E.Price
Review №7
2022-02-14I have had equipment stolen from this facility twice totaling about $1,000. Once they broke in through the top of a trailer and no cameras had coverage of that area. The last time which I just found out about as we were clearing the unit, the thieves put a new lock on after stealing $600 worth of ladders. No idea when it happened as I havent used the facility in months. If youre reading this and you have stuff stored there I would recommend going by and checking on your stuff. If you are debating using the facility, check with the Grovetown police department before renting there. I think they may influence your decision with the information you recieve.
Review №8
2022-08-15It was a simple process to rent a unit it is very secure and clean
Review №9
2021-06-15My experience working with Tina was great. She goes out of her way to accommodate your needs. The property is also very clean. Highly recommend!
Review №10
2021-06-15When I called the number the sells person as well as the sells person when I went in person both offer the full price and waited to see if I was going to pay that first before telling me the specials. Then I call and ask the manager if I could get the 10x20 for $100 a month for 3 months then she said she had to ask corporate and if anyone around within three miles had that price then they could match it. The 10x 20 only had a 30% off which was going to cost me $111 a month. So then I said what about the 5x10s because the last person I talked to said they where 50% which would have come out to $100 for two which would have been the same as one 10x20 and the manager did not think of that. Then half way during the payment process I asked for clarification and then she said it was only 30% off and asked if I still wanted to get it. Then I ask what did the other units cost. Then she finally found out that the 10x 10 was 50% off and that was the best deal to get two of those and it would have come out to $99 dollars a month and more space the the 10x 20. So if I would have walked in and not asked any question or double check what they where doing I would have got taken advantage of . Just be knowledgeable in what you are offering and give the customer the best possible deal with out them having to ask their way into it.