The 1800 at Barrett Lakes in Kennesaw
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Kennesaw, Cobb County, Georgia, US
Site: https://www.irtliving.com/Apartm...
- Monday:9AM–6PM
- Tuesday:10AM–6PM
- Wednesday:9AM–6PM
- Thursday:10AM–6PM
- Friday:9AM–6PM
- Saturday:10AM–5PM
- Sunday:Closed
Things are done half way things are never done correctly. Garbage is always left after service is done. Always doing half of a job and community always want to charge for everything when nothing is being done . Pest Control never comes Valet trash never comes and we pay them $30 I won’t be paying that anymore so you all can do what you want but minus that from my bill thanks
Terrible! Toxic Mold issues not fixed, HVAC never seemed to be changed. These people have had issues for years of with leaking and mold. Taking advantage of KSU students and you g families. Management has yet to reach out after 20+ calls.👎😷💩
I haven’t even moved in yet and I’m already regretting signing a lease with this complex. I have had some questions about my move-in checklist, so I’ve been calling multiples times a day for A WEEK and no one ever answers or calls me back. This is UNACCEPTABLE. If you’re reading this and considering moving here, PLEASE DO YOURSELF A FAVOR AND LOOK ELSEWHERE.
My wife and I just moved in a few weeks ago and the experience has been alright so far. The leasing office staff has been helpful and kind. The apartment on move in was not in great shape. You could tell it had just been painted, but the smell of stale paint and smoke was strong in the apartment. The previous tenants were not smokers as far as I can tell. I believe the smell is coming in from the hallways and the apartment below. The gentleman below us smokes on his balcony consistently. The apartment was not fully cleaned before it was painted or before we moved in. There was mold on all the windows and in the bathrooms. It looked like they tried to paint over some of it. We did have a maintenance request to fix to door to the storage area on the balcony. That was filled promptly and professionally. Overall, its not the nicest apartment community, particularly for the cost, but its not horrible so hence the 3 stars.
I had a great experience reviewing the 1800 apartments! My leasing agent Talia was very professional and detailed in her showing of the rooms. The rooms itself were of different levels of renovations, and I liked the renovated units best. Overall, I enjoyed my visit to the 1800s!
Thank goodness for Justin from maintenance. Very prompt and courteous. I was locked out of my apartment after hours because of a faulty knob that a previous maintenance person installed. Justin came promptly, got me back into my apt, and replaced the faulty knob. As far as the apartment community in general... 3 star property at its best.
First let me start by saying Denise and her maintenance team are the greatest. Anytime I see them they are always smiling and eager to assist with anything I need. I was getting groceries from my car and Denise happened to see me and came over to help me get them into my apartment. This is the type of service I’ve grown to love from this community! Keep up the good work guys!
This is the first experience I have had with renting an apartment and I have to say, it was way easier than expected thanks to the wonderful help from Ms. Talia Gardner. She professionally handled everything and was very quick in processing my application. It was less than 24 hours and I have been approved and sent the information for move-in, associated costs, and services required. I had a ton of anxiety going into this, with it being my first time renting an apartment, and all of that was eased by the timely and well-communicated work done by Ms. Talia. I couldnt thank you more for making this a seamless experience for me. I am excited and cannot wait for my move-in date to come! Thanks!
I recently moved to this complex and I love it! Some of the women that work in the office (Cynthia, Wendy, and Talia) have been very welcoming and helpful. And Mark that does maintenance helped with some issues I had in my apartment and fixed all of them pretty quickly. I would definitely recommend this complex to anyone looking for a new apartment!
Beautiful property! I looked to move here with my roommate.Leasing rep. Talia Gardner helped us look at our options. She showed us a few floor plans, and had a quote available immediately. Very very very helpful in our apartment hunt.
If I could give no stars I would. I had 3 major leaks during the duration of my 1yr lease. The biggest one took 2 WEEKS to fix. Many things in my closet were ruined.They painted over mold in the bathroom and haven’t fixed the ceiling in the bedroom from water damage.Pest control is “in your rent” but not once did I see them spraying! They have a MAJOR centipede problem. Inside and right outside the front door. I asked the maintenance guy about it and he said he was going to come back to spray something and never did.They NEVER answer the phone in the office. You have to go in.They told me they won’t allow you to do the walkthrough at the end of your lease due to “covid restrictions” as I was standing in front of ALL 3 of them not wearing masks. AND Maintenance NEVER wore masks EVERY time they entered my apartment. Such B.S.This place is a joke. They wanted to raise my rent $200 after the 1st year for a one bedroom, and this apartment is NOT worth $1200.
Moved here about 3 months ago and I’m glad I got a short lease. The floor plan we originally signed for was not the unit I moved into. We were supposed to have a fireplace and we do not. Upon move in, the apartment was absolutely dirty. Pee on the toilets and seats (not to mention the horrid smell coming from the bathrooms), bugs including spiders, cockroaches and beetles were literally everywhere. Office staff tried to convince me they “cleaned it the day before we moved in” and that was a bald face lie. Pest control is not free like they tell you, either. My rent started out as one price and has gradually increased the more I’m here due to fees I wasn’t aware of in the beginning. The price is crazy high and it’s really not worth it. The walls were painted before we moved in; with spiders on them so they’re literally plastered to the walls and racks in the laundry room. Nothing was cleaned before it was painted over. The tub was “resurfaced” and it was horribly done. 2 days into moving in, and it was already peeling off. The area is nice but I would never have moved here if I had known I would be bamboozled the whole time.The office staff also aren’t helpful at all and rarely answer the phone. You’re better off sending emails because it seems they check that more.Save your money and go a bit further down the street. All the prices are pretty much the same in this area, don’t fall for the trap.
Its been a rough year with covid and staff changes. The apartments are older and it shows. Bugs are trash are big problems but not an awful place to live. Denise is the maintenance supervisor and she is really great. Shes honest and responsive. It appears they are trying to improve the buildings...just been a slow process. The floor plans are nice and the renovated floor plans are very nice & modern.*put an extra star for easy move out. Folks can be petty about deposits and they were NOT. Thank you.
Gus from maintenance is amazing. Very customer friendly and helpful with a positive attitude. Leasing office people are not customer friendly or helpful at all; super rude. Gus is gets 5 stars and leasing would be 0 star.Veronica from leasing was great but moved to a different location.I agree with review below on leasing office staff. Just horrible. He luckily did not move here.
I love it here ! It’s quiet . The walls are thick so you cannot hear neighbors. I also don’t hear a lot of noise from upstairs neighbors as well. The move in process was so easy. Veronica is so sweet and helped me get moved in, within an extremely short amount of time. I am so grateful God led me here! The apartments are spacious and beautifully upgraded. I had a huge problem with bugs in my last unit, and was fearful I would face the same horror story here but that is not the case at all! If you want to make sure you are getting the best place possible please rent here, and ask for Veronica! Thanks again!
Overall nice apartment complex. Few issues here and there such as porch closet smells like something died in the walls, the dishwasher has been slightly leaking for 2 weeks and they still haven’t serviced it, and half the light switches don’t actually turn anything on (only a couple of those turn on outlets). Watch what the rent price is constantly before you move-in. Ours jumped almost $100 one time and when we said something they changed it to the original amount. If you ask if the valet trash is opt-in and they say yes, they mean no. Also management breathes down your neck when they want you to write a google review. Came back to edit mine because how am I supposed to put an honest review if the leasing agent is 6-ft away from me and watching. Love the location though, right between both KSU campuses and there’s a lot of businesses close-by. All-in-all I’d say if your considering living here, do it because it’s certainly better than a lot of other places.
Do Not I repeat Do Not Move here! Maintenance requests take forever to be completed and when they are completed they are half done. Roof leaks and no one cares, lies about having contractors fix problems. The manager Stacey has a very condescending attitude and doesn’t care about tenants. Grounds always has trash and debris. Bushes were not trimmed all summer. This is the most ghetto rundown apartments I have lived in since moving to Georgia and they are not cheap! It’s much nicer apartments in the area way Better then 1800 Barrett Lakes. Will not be renewing my lease
Apartments are nice but parking shouldve been a game in The squid game come home late u will be walking 5 miles to your apartment dont have anything to carry . Hey who needs the gym when you can get free cardio just walking to your apartment. Wish they had dedicated parking and guest parking area also tow cars who are not on the lease or just sitting there needing repair..
Maintenance requests here have been quick and easy to fill out! Each time I have sent a request for a home order the team responds either same day and no more than 3 days MAX! I filled out a request on a Friday afternoon and by Monday they were knocking at my door! Gus has been handling my last few requests and each time he’s extremely professional, courteous, and quick! Always has a positive attitude and a smile on his face. I appreciate that because as resident although we lean on them for a lot it’s definitely appreciated when they come to help with a warm presence! Ive been living here for less than 6 months and I can honestly say I have been enjoying my new home and have been VERY pleased with the leasing staff all the way to the maintenance crew. Thank you!!
Just want to say thanks to Amber for making the move in process very easy. I appreciate all of your hard work.Update: I have been living here for 10 months now and I just wanted to say I appreciate how hard working the maintenance and office staff have been. I have had a few water leak issues but they have always been fixed immediately. The only issue I would say I have is not because of the apartment but with companies like amazon who do not use the apartments parcel locker to deliver packages and will misplace packages and they always they have a hard time finding my apartment because the door numbers are not really visible. Other than that it has been great.
I lived here a year and had a great experience. The office staff was always friendly and helpful and my maintenance items were taken care of in a reasonable timeframe. I loved the location. Close to Barrett Parkway without being ON Barrett parkway.
Im planning to retire and move back to Georgia very soon and this property is very high on my list of options! It is a beautiful community and I have met Denise and her staff and am very impressed! I know they will take great care of me!
The apartment itself isn’t bad although it is falling apart. Most of our service request aren’t done or aren’t done properly. All in all it wouldn’t be too bad if it weren’t for the terrible customer service. Veronica has given us literal hell since the day we met her and even offered to cancel our application because of a mix up with viewing the apartment. Time and time again she will refuse to allow us to speak to others in the office (while placing us on speaker so the property manager can give her the information to give to us). The community isn’t bad and the maintenance men are kind and helpful. If they didn’t allow their employees to treat their tenants terribly it would probably be a little better.
Please spare yourself the trouble, this place sucks. If it isnt surprise nonsensical fees or a non responsive front office from the jump, your stay will surprisingly get worse and worse.You will always pay more than the rent fee promised due to fees for services you will never ask for and couldnt have if you wanted to.Live anywhere else.
Friendliest staff youll ever meet!Cynn, an assistant community manager here, replies quickly and always greets me with a smile.The few maintenance people Ive met, Justin, Gus, and José all were very helpful, friendly, down to Earth guys.Maintenance requests are easy to fill out but arent always the quickest to get taken care of. Be sure to do a thorough check of the apartments when you move in because I did have some discrepancies but the team has already started fixing them which Im thankful for.
I have lived at 1800 Barrett Lakes for 3 years and we recently bought a new home. We outgrew our apartment but I can honestly say that we have enjoyed living there. The staff has had a few changes but all in all they are all great people. Every time we call whomever answers does their best to help us. Moving was bittersweet. If I have any one I know looking for an apartment I will refer them 1800 at Barrett Lakes.
Unfortunately I couldnt give this pathetic excuse for a complex 0 stars. The manager Stacey is VERY rude. I called her to explain my grievances with maintenance and to ask that she ensures my emergency maintenance issue was taken care of that day and she hung up on me. When I called back she hung up on me again. I decided to just go directly to the leasing office to talk to her and she pretended to have a meeting and refused to see me. The maintenance and staff arent completely terrible , but they may as well be since the take orders from Satans spawn.......I mean Stacey. Lastly dont ever bother calling the leasing office, you have to call 5 times before you get an answer. In all my 2 years of staying here they never once picked up the phone on the first or second ring.
Just wanted to say something cool about one of your employees! Denise assisted me while I was visiting a friend in 600. I was out walking my pups and had a few questions about the property, she went out of her way to answer each one and made me feel more at ease. She even gave my pups a treat! Had I not already signed a lease elsewhere I would definitely look here just because of her customer service!
Mold infestation. Poor maintenance. Horrible staff. Moved in to a disaster & documented everything wrong with apartment. Still got charged for everything that was filthy and damaged prior to move in. Save yourself the headache & trouble. Now dealing with Health issues due to how disgusting this apartment complex is kept.
This property is STRIVING! I am so satisfied with the new changes around the property and in the staff. The management has really shown that they care about the residents. Brandon, Symone, and Talia have all assisted me with a sense of urgency kindness and understanding of my situations. Maintenance is showing up in a timely manner and are very respectful when you go in. 10/5 stars go to this awesome team. I cant wait to see where the 1800 at Barrett lakes is heading in the near future!
Ever since I have moved in, our living situation has been top notch! If there are issues, maintenance is immediately out here fixing it the next business day. I am so extremely grateful for our leasing agent, Andrea Lopez. She helped us through our admission process, walk through and getting any accommodations made to the apartment if necessary. Not to mention, she is prompt, polite, and always so quick to reply to my emails about anything. If it takes a while, she’s apologetic and explains her late reasoning (which isn’t necessary, but so appreciative.) if you move here, I so recommend asking for her with the whole process. She is extremely helpful!
Staff has gone above and beyond to help me with whatever issues have come up, and those issues are few. Clean, friendly, caring. Safe area. What little maintenance problems arise are fixed very quickly. I have lived here for almost 6 years now and definitely feel like it is my home.
The maintenance here is so quick and friendly. Gus fixed my sink and my freezer at the same time, working with me to make sure that my appliances were properly fixed. He even answered countless questions politely and kindly. I couldn’t have asked for a better worker to come help me.
This apartment community is a joke. They want to charge prices like they are a luxury community but they are far from it! Trash is always everywhere, it’s spray paint on the buildings that corporate REFUSE TO GET RID OF!! It’s been here for over a year! Take your coins and live some place that is worth your money!
I recommend leasing somewhere else. Flooding was terrible. When it was finally fixed, there were earthworms under the carpet. Huge centipede problem on the ceilings as well. There was black mold on the walls, and the air-conditioning out over a month. Then they tried to charge for the carpet when they moved out that was ruined because the place flooded. The office staff have attitudes as well!
Do not move here. The staff does not care about helping essential workers who are working on the front lines, myself and my neighbor who was an overnight nurse ( they have since broken their lease). Very showy of a lot of construction but it is all half completed. New pool. That was not able to be used. New roofs, but gutters not replaced so you have to walk under a waterfall entering and leaving the building. Letters threatening for extra charges if they need something done, but two I have not been told the roof was being clean and my outdoor furniture was covered in dirt and sut. Even with pictures they did not take any responsibility. Takes weeks if not a month for Maintance to be completed after multiple calls. Corporate seems nice enough, but management on the premises is unhelpful. Beware. I will be more then happy to share photos and email. exchanges.
Don’t waste your time applying here if you have the tiniest negative item on your credit report . They work with the worse 3rd party tenant screening company that has 1 Star On the Better Business Bureau. They denied all of us for having a collection account . Never had a issue with renting till now . Asking for so much in the middle of a pandemic . We got approved else where :)
This rating is solely for our leasing agent Brandon! He was incredibly helpful and responsive in every way. He made our already stressful move so much easier. I really appreciate his correspondence over email and phone and the speed with which he set everything up for us. From start to finish it took us three days to get all squared away, and we slowed the process down when we ran into personal hiccups. Thank you Brandon!
Dear, the 1800 At Barrett LakeI started living here less then a month and it’s has been nothing but headaches. First thing first I didn’t have a walk through when the leasing office gave me my apartment keys. I’m sure if I would’ve had one a lot the problems would’ve been fixed right away. I’ve contacted the leasing office through phone and email. When I get emails sent to me I have my name listed as someone else. I’m not sure if my information got messed up with someone else’s. I’ve made calls to maintenance to get my problems fixed but no luck. The apartment wasn’t clean at all, I have Spider webs all over the windows. There was a light that wasn’t working. The door to the air filter was not in place and it took a week to be put back in place. I also have a missing window screen outside. One of the bedroom door is not closing properly. The tub in the bathroom has glue or paint all over where the water goes down. I have a child and I can’t be living in an environment like this. For the amount I’m paying and for the misleading information online listed as a luxury apartment is unacceptable. Managment need to be more professional and take in consideration that I’m taking this very serious.
I moved into the apartment about 3 weeks ago, and the experience has been great so far. Andrea from the front office is wonderful, worked with me through the move-in process and answered any questions I had. Maintenance is fairly quick - with a turn around time of approximately 2 days depending on priority. Overall, a good apartment at a decent price.
This apartment complex is anything but luxury. I lived here for a year and I could not wait to move! The trash compacter was broken for the entire time I lived here. There is never any parking at night. The buildings are cheaply renovated. There are major safety concerns as the maintenance is lacking. Additionally, the manager is very unprofessional. However, the assistant manager and ladies in the office are pleasant and nice.
I reported to maintenance that the lock on my apartment door was worn out- it was becoming difficult to open the door. A week later I found myself at midnight on my porch locked out of my apartment. I called maintenance and let them know it was an emergency after hours. Maintenance never showed up all night long. They didn’t show up until I called and complained The next afternoon. Their maintenance crew is not friendly – they make you wait while they drive around in their golf carts in the parking lot. They have not returned my deposit money and it’s been months since I moved out. I cleaned that place as if I was going to move in it myself! That apartment was spotless! They agreed. Now I have to keep calling to find out why I didn’t receive my money. The pool is often filthy with slime and was closed several weeks each year. Sometimes it’s nasty and it still open. At night the steps from the parking lot are dark. You can see the palmetto bug scattering. Palmetto bugs are everywhere around the apartments, I’ve also seen possums there. Possums look for trash – somethings can’t be helped. They do have a very nice gym though!
Even though we ultimately did not rent from 1800 we felt like we should review our experience.VERONICA IS A GEM! Her attitude and willingness to help was much appreciated. As a business owner ourselves ... she is someone we would want on our team!!We loved the property and floorplan. However, the unit that was available had a parking lot view and we preferred a wooded view.
So my roommates and I have been living in this apartment complex for about two years (I think itll be two years in April to be exact)-- to be honest, this place was Godsend to begin with. We had originally planned a viewing of a townhouse in another part of town, and the person who was supposed to be showing us the place cancelled on us last minute. Needless to say, it caused quite a few issues, as it was already late in the day and many places had no viewings available for that day- and it was the only day the lot of us had off together. After calling a few places, I reach Kim at the 1800. She entirely understood my frustrations and told us we could come by immediately-And so we did. Within fifteen minutes we were in the office and she was telling us about the places they had available- and how soon we could move in. She was so incredibly personable and pleasant, I was completely blown away.After seeing the apartment (which we are now in), my roommates and I sat down and discussed the pros and cons. The place was nice, the apartment was newly touched-up. It wasnt one of the newer buildings, but it was certainly a beautiful place and one we are now happy to call home.Sometimes, maintenance can take a while to fix things-- but overall Id say this place is definitely one of the best apartments Ive been in, and the office staff has been exemplary.And of course, a shoutout to Kim, whos made it to the top of management- she really deserves it. From moving in to renewing, to various problems in between (my car had a gas leak, I was panicking, but it all worked out), she has been an absolute ray of sunshine.
We have been here for about three months now. This place is AMAZING. We have a one bed one bathroom at a great price. High ceilings in the living room. Remodel kitchen. And two baloneys. Maintenance is quick when it comes to issues with the apartment. The employees in the office are great at their job. They are always friendly and helpful. They make you feel welcome. The neighborhood is peaceful. I love the fact that I visually see where my rent is going towards in the community. They have workers come in to clean the area. And not just the front two buildings like my last place I stayed at. I mean all of it. I can really see us staying here for a long period of time.
My experience at The 1800 has been amazing. The entire staff is friendly and helpful. Special thank you to Justin for all the work orders that has been completed by him in a nice timely fashion.
We have quite a bit of trouble all the time. Things not fully as stated, to be move in ready, but typically the Maintenance staff is above par. Though we have also had issues with our requests being ignored for extended periods of time.But I digress,This review is for one particular instance, and one employee. Who was very quick to respond, when it was obvious that I was dissatisfied with how my previous work request was handled.So Thank You Justin for being prompt and understanding, and knowing your job well enough to spot the problem and get it resolved with out making me wait any extra days.
When my roommates and I were struggling to find an apartment, Andrea made things so much easier. She was super friendly and helped us in the best way possible. She also gave us a lot more information than the other agent who had given us a tour the first time. To this day, my roommates and I know that if we need anything, to look for Andrea. She is always on top of her stuff and is willing to go out of her way to make sure we are taken care of.
Went to sign a lease today, and boy was I disappointed!! I was so disappointed that I cancelled the deal. The apartment was disgusting! The outside hallway was flooded, bags of trash were in front of the window, and the carpet in the apartment was soak and wet because the apartment apparently flooded! Closet doors were missing. She said the doors were on order. Really? Why are you attempting to lease out a filthy, flooded unit with missing doors? Dont stop here! Drive up the street to a place that cares about your comfort. If they have any good reviews, Im sure its the staff that work there writing them. They were very unprofessional and seemed shady! This place deserves no stars!!
Just moved into a unit in July. The best part of this apartment home complex is the leasing consultant, Tierra. She has truly been such a huge help to me and my family. She sold us from the tour and we moved in a month later. Any time we have maintenance requests she goes above and beyond to ensure they are done in a timely matter. I hope that she continues to work here during our stay because we havent had the best luck with the other consultants. They arent as friendly or helpful as we would hope they would be. The valet trash is also a nice touch that we hadnt had in our previous apartment home complex. The only drawback is the trash compacter being filled with past residents furniture and it being broken a lot of the time. We havent had any issues so far in our unit beyond that.
I’ve been living here for almost a year and never had any issues (except with my freezer which was resolved within a day). This is my first apartment and the staff has definitely made the process easier and less stressful. Adriana and Tiera are awesome and have been nothing but helpful and understanding. I recommend people to live here.
Came here looking for a new apartment to move into. They gave us the keys to a room they had ready for move in and it smelled of weed in the entire apartment as soon as we opened the door. The overall community looked old and broken down, so you would think they would at least properly clean out the apartment theyre giving people tours to.
The apartments are nice... however, I understand everyone else’s negative reviews. I personally have a good relationship with the front office because I don’t constantly complain and treat them as less than human. In my experience, if you show care and respect towards them - they show care and respect back... BUT outside of that - the trash has been overflowing both at the front by the road and at the apartments - every building is COVERED in spider webs - I’m an extremely clean individual and my apartment has been crawling with bugs since the day I moved in. There’s really no point in filing a complaint because as you can see through the other reviews, the short-staffed maintenance team tends to be extremely busy... but I’ve tried sprays, traps, etc. with no luck. These bugs are the worst part of living here - you’re afraid to invite company over because that’s just embarrassing. And the power bill has been dumb high... Like I said, I love the apartment. It’s nice and people always compliment how good it looks. Aesthetically, it’s a win... but the bugs, and outside curb appeal with the spider webs everywhere along the steps and all over the buildings and the trash overflowing... it gets old. I just signed a lease extension because I love the location and I’m choosing to believe these guys are gonna get the problems fixed.
I recently decided to go apartment hunting around mid September. During my hunt I landed upon 1800 @ Barrett Lakes on Sept 17. I was looking for a place to stay temporarily until I’d decided on a home in the metro Atlanta area, so I wasn’t to concern with the aesthetics, features or benefits of the complex. For me it was more about location, as I wanted to be close to work and price point, and both of these criteria’s were met. I decided to go forward with the leasing process so I applied and provided deposit and application fee. While applying at the leasing office I started to notice how unorganized, and shot-handed the staff was and it raised a red flag, however I thought maybe it’s just a bad day and continued to proceed... The same day I found a complex near by that was only a $100.00 more, larger sq ft, brand new, very well organized, and much more cleaner. I decided to cancel at 1800 and go with the better option. I called the leasing office at 1800 and spoke with the mgr at the time and advised I wish to cancel. She stated the funds were already processed and they would have to send me a check refund check for my deposit and it would take up to four weeks, which I was okay with. Four weeks went by and no check. I’ve made multiple calls to the leasing office and multiple times told to leave name and number and someone would call back but never did. I’ve emailed and received no response. I’ve called the Corp office and was transfer to the directors VM and still no call back. It’s been over 8 weeks now and I still haven’t received my refund check, and no one can even advise me when it was mailed out. I so glad I dogged the bullet and did not move to 1800 & Barrett Lakes as this complex seems to be very unorganized, unresponsive, and unconcerned about there tenets or future tenants. If considering do yourself a favor and view other properties in the surrounding area first, as I’m 1000% sure you’ll find something better! PS. I Will say the only person that has been helpful in this process is Evelyn Gomez, however, her hands seem to be tied, and shes done all she can. TY Evelyn
I lived in this neighborhood at two separate times in my life. I am currently a resident and the new staff is not very thoughtful at all. It seems like theyre not properly training employees, though the managers are competent. The maintenance staff are very kind and professional, that is, if they every get to you. The bath water was yellow, there were ants coming in from outside, and when I moved into my newly renovated 2 bedroom, they didnt bother cleaning off sawdust or other small items that were left behind. Ive lived in much worse apartment complexes, so with that being said, 3 stars is a just rating.
There are other apartments in Kennesaw where you can get better value. The only thing I’d give five stars to about my experience with these apartments is their maintenance team. Every time I’ve had to have something repaired or replaced, they’ve done a great job of doing it within a couple of days.Bugs are a huge problem here. And at least a handful of times, the trash has been a terrible sight. This weekend, the trash is completely overflowing. For the amount of people who live here and pay rent, I really don’t understand why this has to be a problem.
I have read tons of negative reviews on here, but I can honestly say I recommend this complex to everyone! Every location has issues, but the staff in the office here are exceptional. Particularly Adrianna! She always remembers me, and has been more than helpful in everything I’ve needed. Sure, there’s some spiderwebs around buildings. But there’s trees everywhere. I’ve worked pest control and weather is honestly the biggest factor in this, which the apartment can’t control. Any maintenance I’ve needed was done same day, I have an AMAZING price on my apartment, and I can safely say I love calling this complex home.
Just recently moved in and the place is very clean and quiet. Cyn was my agent very professional but down to earth. She made the move in process smooth. She responded with any question I had in a timely manner. I had a leak under sink In the bathroom and I was greeted by the maintenance before I could even go in the office. I explained my problem he came immediately and issue was fixed. Thank you Ed and 1800s
When the rooms are refurbished, theyre great. But double check everything in the room prior to signing the lease. The maintenance men here have alot on their plates, and sometimes maintenance issues take awhile to fix.
Don’t even bother looking into this apartment complex. Living here has been nothing but a massive headache. Our ac broke and wasn’t fixed for 5 months, theres trash all over the complex and everyone in the leasing office has an attitude. DO NOT over look all the one star reviews. I recommend leasing somewhere else.
If i could submit a review with ZERO stars, i would. This is literally the worst place to live on Barrett Pkwy. You may think the price & location is worth it, but it’s not. Management is HORRIBLE. They’re terrible at providing clarification. They’ll try and charge you for every little thing without notifying you. Maintenance takes forever. I had a hole in my ceiling, which leaked when it rained, and it took them WEEKS to even come and look at it. I’ve had instances where workers would just try and walk into my apartment without notice or filed requests. Bugs are everywhere. My neighbor had a possum in her trash can one night when trash was not collected. The neighborhood just looks dirty now. They have 3 huge dumpsters in the front because the “trash compactor doesn’t work”, well I guess it hasn’t been working for the last 6 months I lived there. Make sure you read your lease cover to cover before signing because they’ll do any and everything to get more money from you. I moved across the street to 2025, and it’s been a major upgrade. Not just in living conditions, but an upgrade in management and maintence. I’d rather pay extra than to ever live at 1800 ever again.
Moving in was quick and easy. The application process was easy to understand. Tierra in the leasing office was very helpful throughout the entire process. Been living here for a month now and my roommate and I love it. Only complaint I have is people drive really fast through the neighborhood and are inconsiderate but other than that it’s a nice place to live.
Been in the same spot for over a year. informed them about the hole in the floor of the bathroom when I moved in and it is still not fixed. informed them about the absence of lighting in the breezeway between the rooms at least half a year ago and have done so more than once with no fixes. at this point I believe they dont care. I really feel bad for people delivering after dark here. at least this apartment has a working air conditioning. the two before did not.
Maintenance is super friendly and official. Especially, Ivy! Hes the main person who answers our maintenance request and hes great! Always timely and quick. He fixes the issues right away and doesnt drag it out. You can tell he takes his job seriously. Also, when we need a part that they have to order (for example, we needed new shelves for our fridge), he makes sure to keep us updated on its arrival time. I see him around the apartment complex working and he always stops to talk and reassure me that theyre still waiting for the part and will come by soon.All in all, this guy is a crucial asset to 1800 Barrett Lakes!
This was my first time applying for an apartment of my own, and Veronica was absolutely amazing. The process was stressful because of COVID (on my end), but Veronica did everything in her power to make sure my questions were answered- and she always got back to me when she said that she would. I am so grateful for the help I received and Im really excited to live in this community!
Andrea in the Leasing Office is extremely helpful and got me set up with my one bedroom apartment, addressing questions Id had about setting up power, concerns I had about the apartment, etc. Ive been living there for a couple of months now and all of the staff have been friendly when Ive talked to them, and so have the other residents Ive met. There have been a few issues unrelated to the staff: Less bugs than I could count on one hand (House centipedes & cockroaches), the decks and external stairwells have some rotting wood and can sometimes be slippery in rain, and something that looks very much like fecal material on the cement around the mailboxes. Regarding bugs: Almost always happens during a heavy rain, only one or two at a time, and as a former home-owner, I cannot see any reasonable way that management could prevent this from happening in those circumstances. If you let them know about it, they will have an exterminator come that week, and you can have them come every week if youre sensitive about it. Welcome to the South. Regarding the wood issues: I still have to bring this up with management, so Ill see if they have plans to replace it. They clear off the walkways at least once a week, and there are other stairs under the roof, so it hasnt been a big problem. Regarding the assumed fecal material: Im genuinely surprised that this hasnt been cleaned up yet. That it happened is likely not something management can control; I blame whatever bad-egg resident did that in the first place. Over all, I am still giving them 4 stars because the leasing price is one of the lowest in the area (which is a great area, by the way: Very close to ANY kind of shopping youd need, plenty of variation in restaurants, close (but not too close) to highways, schools, colleges, fun stuff, etc, etc.), the staff seems great to me, and they manage to give you pretty great quality of living for the price, if you dont get hung-up on small stuff.
I had issues with not getting my admin fee back after I chose not to get the apartment, but it was resolved by the owner. He is a very understanding man with excellent customer service skills. Trust me, if you have an issue that those guys in the office dont want to resolve go above their heads! Im so happy I did and very grateful for the owner reaching out and refunding me after Antonio wouldnt.
I moved in 3 months ago and it has been a positive experience. The staff is courteous and always helpful. Staff responds quickly to requests. The amenities is a huge plus and most of all the school system is one of the best in Georgia! Love my new home!
I have lived here for a little under a year and its the perfect place for me. Im young, and broke, and always on-the-go and the 1800 was the reasonable option for me. Its 10 minutes from KSU, 5 minutes from Kennestone Hospital, and 5 minutes to the interstate. Rent is a bit pricey, but its the best deal in the area. The apartment is larger than most that Ive seen. The buildings are old and need repairs often, but maintenance is always super fast and so friendly. I have never had a problem with the staff, they have always been kind and went out of their way to help my roommate and me out when my bank account was drained due to fraudulent charges and we were afraid we would get evicted. Our neighbors are quiet and everyone keeps to themselves. Its nothing fancy, but it suits me just fine.The 1800 is under new management since weve moved in and we can already see a difference. Kim is amazing! All concerns are addressed quickly and completely.EDIT: 10/25/2017DO NOT LIVE HERE. This place is unfortunately under new management since my last review.I have now lived here for a year and a half. I would not recommend this place to anyone, ever, for any reason. Team members were left without any management at the beginning of our second lease here and it has been a never ending nightmare. The team member helping us move from a 2 bed/2 bath to a 3 bed/2 bath NEVER FILED our intent to move apartments. Much to our surprise, after working out an agreement with this team member, we came home to an eviction notice on our door. After complaining to office staff about this (for 3 days), we were then placed into an apartment. This apartment has been the worst living experience I have ever had.When we moved in, the place smelled terrible. None of the electrical outlets had any power to them. The door to the porch was broken, constantly letting a draft and SO MANY bugs in. Things were just missing-a plate in the microwave, pieces of the dishwasher, outlet covers on the walls. There were security lights burnt out. We were NOT given a checklist to submit for any maintenance needed at move in. It took nearly two weeks to have anyone from the office even call us back. Once someone did get in touch with us, she informed us that they couldnt do anything for us because the didnt have a manager. Mind you-WE HAD NO USE OF OUR ELECTRICAL OUTLETS. We were told that while they were without management and unavailable to fix our apartments issues that we could not go to a third party to have anything fixed. So they really just expected us to wait around until they got some management in? Hell no. My roommates and I had to get our parents involved and threaten legal action before anything was done for us.It took maintenance nearly a month to come out and fix our security light (Nearly a month to change a lightbulb? Seriously?) and even longer to get an electrician to our apartment to fix the outlets. He came two or three times and some of the outlets are still broken to date. Our power went out a month or so later--it took a week for them to send someone out. When our toilet broke, it took two weeks for someone to come fix that. Maintenance will not call you back, even if you leave an emergency message. They will only respond to online requests, which take them at least a week to respond to. Office staff is HORRIBLE. They are so rude and no one ever seems to know whats going on. You consistently get a different answer from each employee. They never answer the phone or return messages.The buildings are falling apart, the wood on the stairs and the porches is rotting. Roaches everywhere. The place constantly reeks of trash and cigarettes. This place is a dump. You get what you pay for. DO NOT WASTE YOUR MONEY.
I have lived here for 3 years and I am about to renew my Lease for the fourth year. I was sad when my orignal office lady that signed meUp relocated because I always try to make personal relationships with people, everyone from the office people here, to my bank people, to my local gym employees, Starbucks workers, ect. Since Lauren left I personally always ask for Tierra. She knows me by name and has always gone over and beyond to make sure my needs are taken care of. Even when I had an emergency in the middle of the night. I’m not the easiest person to deal with sometimes but she has always had a great attitude and been very professional. And like I said going over and beyond for me, like still being helpful when off the clock to make sure work at my unit got finished. I fully appreciate her!The complex could clean up a little more but I have stayed so long because of the staff and I feel safe here, as well it’s a good location.XoxoChelsea BrooksVERY UPSET!!I currently moved from my 2bedroom to a 3bedroom. I spent hundreds of dollars to move in the 48hr time frame they gave me because I am 4months pregnant and had to hire movers, but that’s fine, I did what I was suppose to. However after 3 years going on 4 this is the most disappointed I have ever been here. The unit was said to be “move in ready” but it was anything but this! I paid full amount for an apartment that had the following issues: no bathrooms fans, no bathroom electrical outlets, door hanging off frame, water to dishwasher not connected, no dryer connection in wall, concave closet door, storage room door doesn’t unlock, and sliding door did not even have a working lock on it!!! And I am on the ground floor! I believe that is against legal rental code!! It was like pulling teeth to get the workers to give our unit attention. I couldn’t do laundry for a week, which my work depends on. Then there was a bad storm and I woke up to soaked bedroom carpet. The carpet people did such a bad job and did not get all of the wet padding out, so by day 3 our apartment smelled of mold and being pregnant it was making me so sick I had to sleep on the couch away from the room.This apartment was anything but “move in ready”!!!!! When the workers changed the lock on the storage room finally they still DIDNT even look inside it! There were still chairs inside left from the old tenant!!! I was then having to remove the old tenants items!!!! Ridiculous! I am pregnant and work full time and dealing with this! This shows no one ever did a correct walk through after the old tenant moved or before I moved in. We only have a few days left of the month, the carpet just got fixed today, the bathroom fans still don’t work and my sliding door on the ground level STILL DOES NOT have a working lock on it!!! The manager I contacted about all of this apologized but when I asked him what he thought was fair for me to pay in rent he ignored my question. I have already paid a whole months rent to live in hell, I do not think it is fair to again pay a full amount for an apartment that is STILL NOT MOVE IN READY. I have always been nothing but a good tenant as I even paid extra last month to ensure I would get this unit and have a credit on my account. I do not think any of this is acceptable.To anyone looking at this comple: Before you move in, do your own walk through and just know any issues will not be resolved in a timely manner.Unappreciated TenantCB
Pros: location and floorplans. Pretty much the only things that cannot be changed by poor management.Honestly, these apartments would be $800 2-beds in any other part of the world, but Steadfast Management has for some reason decided that these lackluster amenities are worth $1k and up.The building itself is worn and bugs infest the lower floors. Trash service, which they charge you monthly for, is infrequent at best, and at worst is piling trash 10 feet high in and around a spare rolling dumpster since the trash compactor has not worked since Dec 2016 when we moved in.The management team is only there to accept money and has no sense of urgency when fulfilling maintenance requests. Our apartment had tile falling off of the fireplace since move-in and it took a YEAR of office visits to convince them to do something about it. Our ceiling caved in over our washer from a burst pipe and they didn’t even bother to clean up the mess after finally patching the hole that made our apartment reek of urine for a week. We had to clean that up ourselves.There is about half as much parking as needs to be, and there is no enforcement. Neighbors double-parking and a boat taking up a spot for an entire year and a half, which is a violation of lease terms, were never enforced by towing. If you work past 6PM, expect to either face passive-aggressive parking enforcement letters for parking in front of their garages that are filled with maintenance equipment, or walk a quarter mile to your place when you eventually find a space.The staff is really just there to take money and sign up lessees. If you have any feedback to provide for their staff, don’t bother. As we experienced multiple times, they are only trained in damage mitigation and conflict resolution. They do not have any say in anything that goes on at this Leasing Office. Steadfast Management determines the “market price” for the listings, and provides a “gym” and pool so that it can spike that price. After that, everyone just passes the buck to whoever is not there, and marks requests as “done” if they do not want to deal with it (see above about my year-long service request).So, if you do wish to sign a lease there, please be sure to stop by the leasing office and see if they are abiding by their listed hours that day or if they are taking an extended lunch during a day rent is due.
My experience here was awful. I signed a 12 month lease that ended in January. Prior to us moving out, we werent informed that pricing for the complex was going up nor were we given an adequate reason. Our rent, which was $963/month at the the time, was going to be raised to $1162/month. I had to go to the leasing office to inquire about this and wasnt given any written notice about the pricing increasing until I requested it. Me and my roommate decided not to renew our lease as a result. When it was time for us to move out in January, we informed the leasing office that we would not be renewing our lease and that we were packed up and ready to go. Management informed us that we shouldve put in a 60 day notice stating our intentions which sounded absolutely absurd to me. As a result, management informed us that we were obligated to remain at the location for at least an additional 30 days and would have to pay the new rate of $1163 for the last month. Because we didnt anticipate this, we informed them that our payment would be a few days late and they agreed and said that would be fine. Well obviously that was a lie because the following day after our payment was due, they put an eviction notice on our door. The staff at 1800 does a horrible job communicating with tenants and always seem to be oblivious when you present them with questions. They never pick up the phone to talk to their tenants. Also they charge you a pest control fee monthly, but not once did they come out and treat the property. If after you read this, you still decide to sign a lease here, make sure you read the leasing agreement entirely and be aware of the 60 day move out notice.
DO NOT LIVE HERE!!!!!!! I never leave reviews, but this time I had to. I dont even know where to start. First of all, management is AWFUL. Dont let the inside of their office fool you, it may look nice but this place is far from it. They are rude and unhelpful, and maintenance doesnt do their job either. They charge you for things on your account that are wrong and then dont even apologize for it and have the worst attitudes. And good luck with any work orders you put in for your apartment, maintenance never shows up (most likely because someone from the office never put the work order in for you in the first place). This just happened to me, I waited over a week for someone to come by and fix something and never had anyone follow up with me about it because it was never even put in the system... The walls are PAPER thin here, and the apartments are falling apart and are SO run down!!!!! They dont maintain the premises and there is constantly trash everywhere, especially the stair cases you have to take to get to your apartment. I am terminating my lease early, just so I can get out of this place. PLEASE do not live here whatever you do!!!!
The staff are very welcoming and nice but don’t disclose hidden fees or properly handle issues with apartment agreements. They made me pay two $75 late fees ($150) when I wasn’t informed that there was an issue with my account. (And I was trying to pay months in advance.) I would have been okay with paying the first fee but both.. NO! But felt that since they gave me a couple weeks to pay it that should be good enough.
The 1800s at Barrett Lakes was one of the first apartments we looked at. From the beginning, Andrea made this place feel like home. Although the floor plan we liked wasn’t available immediately to look at, the minute it was available, she emailed me to come over and see it. After some changes, we decided to look at a two bedroom and we were moved in that week. Since then, Andrea has not only been so warm and welcoming, she has been on top of getting the little things fixed for us and EXTREMELY responsive. The move in process is always stressful but Andrea made it that much better. We love our first home :).
My Leasing agent was Veronica. She was extremely helpful and thorough throughout this entire process. When you rent here speak to her. Everything will go smoothly. Very pleased with her service.
UPDATE: Not only are the people that operate this complex incompetent, but you and your property are not safe here. I had a package delivered and put into the packages mailbox. It was forcefully opened and everything was stolen. The only options the office gave me was to file a complaint with USPS. Thanks for your help. I really feel like Im living in a reliable apartment complex who cares about their residents._This apartment complex used to be Century Crest Apartments. I have lived here for almost two years now, and I have to say, I was a very satisfied customer under the old management.However, something in the way they operate has obviously made a drastic change. We are still waiting (7 months after putting in a work order) for them to fix the water damage that effected our ceiling and kitchen counter when our upstairs neighbors dishwasher flooded. When our air conditioning unit broke down, it took them a week to send anyone out to look at it. This was AFTER I called several times and complained. Last year under the previous management, before they hired a whole new team of incompetent, rude, lazy office employees, it was perfectly fine. They got things done in a timely manner, and the apartment we lived in happened to be in one of their newer buildings, so it was clean. When we transferred over to a larger apartment, they wanted myself and my two roommates to make TRIPLE the rent INDIVIDUALLY. We were also forced to pay a $300 pet fee when we originally moved in and when we transferred...for two KITTENS. Yeah. Outrageous.My husband went in to pay our rent this month, and we renewed our lease last month. The employee told him it would be $500 more than what we normally pay, because we failed to renew our lease and we are now month-to-month. My husband demanded she was mistaken and made her look for the paperwork we turned in. She conveniently found the paper work and let us pay the original rate we agreed upon. This mistake was completely unacceptable. Not only were they incompetent, but also rude to my husband and I. If you want ANYTHING done here, go straight to Kim. Shes the only decent human being in that office that obviously wants to help people with what they need. As for everyone else I have come in contact with, not so much. We will not be renewing our lease again.
We were in a time crunch to find a place to live, and Andrea was able to help us through the entire process. She was up beat and completely went out of her way to help us in anyway that she could! Her service was better than any other apartment employee that I have ever spoken to! More than thankful.
Great location and great staff on hand, yes staff members will come and go, but the 1800 has always been quick to fix and communicate any issues I have had and when I say issues they have been few and far between. The complex is quiet and the management is always in contact to keep its residents up to date and informed. This is the best bang for your buck, everything is close by as far as restaurants and shopping, but you dont feel like youre on top of them when youre in the complex, it feels secluded. If you have a chance to live here, I highly recommend it. A+
Denise is such a fabulous maintenance supervisor! And the team that comes with her! I’ve seen such an improvement in the community and I love their go-to attitude. I hope she is here to stay and the welcoming nature she brings to our homes.
I lived in this place for about a year. Application and approval process was painless and quick, which was nice. The apartment for the most part was fine, I never had any bug problems or loud neighbors. I lived in an underground/bottom floor unit.Here are some issues I had:- AC went out in the summer. They had to order a new one,, but they did supply an individual unit for me while it was on the way.- Bedroom ceiling fan fell out of ceiling while it was on. Luckily I wasnt underneath it (it was right behind me while I was on my PC) and it landed on my bed. This one took them a few weeks to get out to fix, and at some point they deleted my request without fixing it so I had to make it again. Not sure why.- No cell service. It wasnt that bad, but once I had to job search, it was rough since I wouldnt get voicemails until I left the neighborhood.Overall 3/5. Maintenance is actually very good, but could take them a while to get out to you. A polite visit to the front office helps to expedite an issue you may be having (dont be a dick, if youre nice it will go a long way.) Location is good, price is decent, but its not the greatest apartments. Remember, the buildings are very old, and sometimes it shows.Might rent there again, has some issues but its bearable.
Gus has been helping us out for a couple of months the now. Tremendous help and huge improvement to the apartment complex. You guys did a really good job with bringing him in and he deserves a HUGE bonus and pay raise 🙏🏽🙏🏽
Been living here a month and its been nothing but headaches. The apartment we got has foundation issues, and is falling apart at the seams. Not to mention there was a hole under the sink in the master bathroom in which possums keep entering freely and the place is now flea infested. Management brushes off the issues and nothing ever gets resolved in a timely manner unless we do things ourselves and pay for things out of pocket. Not an ideal situation for living.Update- The master bedroom is now uninhabitable, if you sleep in there, you will wake up with your body covered in flea bites. The issue remains unresolved, and is now becoming a nightmare. Paint is slathered everywhere in a sloppy fashion, and the remodel job was literally a patch job. Everything is chipped ,and damaged, and crumbling.
Though I do not live there potentially yet, the service alone given by Andrea Lopez makes me want to just because I know Id be in good hands. The staff seemed joyful and friendly over all, but Andreas efficiency and realness was a breath of fresh air and quite the delight! She was super helpful and made these apartments shine. Theyre a winner in my book!
The maintenance is really great. They were fast responders with us with our emergency (Licking from the roof) and punctual with appointments. Thank you so much
I have lived in this complex for about 5 years, throughout going to school at KSU. I lived in the complex back when it was Century Crest, so you can definitely trust my opinion on living at this complex. Recently, the management has made a significant change, for the worse. They are so disorganized and maintenance is SO SLOW to do anything! I’ve pretty much given up on putting maintenance requests and fixing things myself due to having to wait so long for them. The complex is FULL OF TRASH! The compactor company is having some kind of dispute (?) with the trash collector company, at least that’s what their excuse was. There’s literally dumpsters of trash all over the complex. The pool has been vandalized, then subsequently closed for almost 4 days during the summer. They won’t even allow pool floats at the pool (?). Stay away from this complex! I used to think this was a decent place to stay until this new management company stepped in and no one cares. I am ending my lease early next month and moving to Revival on Main. They are one of the highest rated complexes in Kennesaw, and I will gladly pay more for better management and living experience. Do not move here!!
We moved in just about a month ago based on the decent reviews, close vicinity to both Kennesaw Campuses, and overall the cheapest price for a 3-bedroom apartment. We locked in our lease at the price of an un-renovated apartment and we were required to wait over 2 weeks to move in due to them deciding to renovate the apartment that we were moving into regardless. There were 5 major issues with the apartment as we were moving in as well.Of these are:Scratched mirror in bedroomPatio door doesnt lockBathtub was chippinggarbage disposal didnt workLight switch didnt work in a bedroomOf these. They only came out to fix the chipping bathtub upon maintenance request. This bathtub started to chip only 2 weeks later even after waiting 72 hours to use the tub. We were told a mirror was ordered, and nothing else happened for any of the other issues. The mirror never showed up or was installed for us either.Upon signing the lease there were hidden fees for trash pickup and pest control. This wasnt a big deal as they were rather cheap, but I have never seen a pest control van, and trash pickup will occasionally not come for weeks at a time. Recently trash had not come for over 2 weeks and we had an overflow of trash bags (since it wasnt being picked up) and we were charged $50 for having too many trashbags outside our apartment.The leasing office is incredibly slow to respond to you, and on the off chance you can have a conversation with them over email and you ask a question slightly different than what you first contacted about, they will tell you just to email the general email and start all over again. As well as this, the Leasing office itself will only have person inside of it. They are labeled as open between 9AM - 6PM, but they often close at 2. They also receive packages from USPS which will sometimes be locked within a mailbox and you will receive a key for it, or they will keep it in the leasing office and you have to ask for them to retrieve it. From the 3 times Ive had them retrieve a package for me, they couldnt find it twice even though it was shown that it was signed for and I had to claim a lost package through amazon.Overall, the staff and management were beyond sub-par and despite the cheaper rates at this apartment complex, I would never resign a lease here.
Beautiful property and amenities. Veronica has really gone above and beyond to work with us and help us through all of the issues that came up during our appointment. Overall she was super genuine and pleasant and I cannot thank her enough.
Stayed here for a month and couldn’t take it anymore, the place is a dump. Popcorn walls and ceilings for a “luxury apartment”. Never any parking spots at night, plan on walking a mile to get to your apartment because they didn’t make enough parking. Trash service would be nice if your trash wasn’t sitting out in front of your door for days before they pick it up which is smelly and gross. Do not recommend.
Honest review and I never write reviews. As my first review, I am disappointed to say this complex is years overdue for renovations as a whole. The porcelain on the sinks was painted over instead of replaced (and it peels off if you do a thorough cleaning job). No matter how much you clean the everything will still look dirty after from years of use and band-aid fixes(bath tub, wall tiles, toilet, counter-tops, etc), ceiling has leaked in 3 different places including my daughters room, walls are paper thin and allow you to hear everything above,below,beside you. These apartments are decaying and being patched up with quick fixes. Bugs, roaches, ants, humongous Jumanji sizes centipedes all make themselves at home and even they tend to break their lease because they cant live under these conditions( However they return constantly). The complex recently had the exterior of the units painted and I had a few issues with this. Some areas of the paint job were two-toned meaning they used two diff shades of the color because they ran out of the primary. The painters disconnected electrical boxes that have still been hanging off the side of the unit for months now(even after I reported it). Electrical boxes with exposed wires still not covered back up. Ok the list goes on and Im tired of writing.I havent even got to maintenance yet. I will conclude saying this place is not horrible. The community is diverse and pretty quiet. The location is amazing in terms of distance from interstate, grocery, and retail stores. The complex also just hired security to patrol the neighborhood at night. Decent layout and size of apartments. I wanted to give this 2.5 stars but the options not there so I rounded up to 3. Ive lived 3 years and cant force myself to stay any longer. This complex has serious potential and I would like the new management to make a valid effort to keep tenants happy and address all reasonable concerns.
Do not live here!For what the apartments actually are, they are charging WAY too much. $900+ for a luxury apartment... luxury my ass.They left my building four different paint colors for 8 months as they tried out new colors for the renovations. Yet they care about the communitys appearance as they also left spray paint/graffiti all over the buildings and stop signs and left the trash dumpster a mess, always piled up with peoples old mattresses and furniture.Youll have to pay every month for pest control... I never saw anyone spray for bugs EVER and dealt with all manner of foul vermin in my two years here.If theres a problem with your apartment, good luck ever getting maintenance out there to deal with it.... Except when you dont want it, at 6am, when strange dudes are using ladders to climb onto your balcony to repaint it for the renovations so they can charge people more money for being luxury. Or when the painters, who you were given no warning would be coming, get paint all over your outdoor furniture.The water pressure is a joke. The amenities are a scam.DO NOT LIVE HERE
No one answers the phone, no one answers emails, they say “oh maintance will be there today” and no one shows up. 3 stars bcus I like my apartment and the layout, and when I moved in Amber wAs awesome. Sadly she is no longer there. Other then that office and maintance could careless about you. Sucks when you spend thousands of dollar was month and they can’t even answer a email or call, or fix a problem.
They do not deserve one star, but that is the lowest rating. I normally dont write reviews but I feel like expectant residents should read this. I would never live in this community again, or any complex that is associated with this name. I moved in and could not set up power because I had an open account existing (since I was in a current lease). I let management know and a month later got a fee for not setting it up, which was not their problem. Because my apartment is on the hill, the settlement is moving and my door was impossible to open. I let management know a month prior and several times, but nothing was done. It got to the point where I had to kick it in and then use a oven mitt to open it. The response I got was You shouldnt kick it in. Well fix the problem and I wouldnt. Had mold on the celling and again, didnt get fixed. I had to leave a note on their door letting them know I would call the health department before it was fixed. My bathroom flooded and I called the emergency maintenance line, the resident line, and corporate. No returned phone call, so I left work early to stop by the office, no one was there (during open hours), left a note and five minutes later got a phone call. The person that responded said they had another line that I could call besides the emergency one and I told her I called all three, and she had nothing to say. Besides the awful management which changes often, no gym, no one ever in the office, I am trying to finally move out. I called asking why my rent was not prorated and their response was it is my responsibly to let them know within 60 days. That they are not required to do so, but then later told me they gave me notification. So you lied? And no mam, you did not give me notice. I check my email, phone, and mailbox. I asked her what exactly they do in the leasing office if they dont work on leases. I have lived in several apartments and I always get notice. So should I guess what my renewal rate is? No! So after she lied to me about multiple things on the phone I will be contacting corporate. Please do not move here!
I know this is a little long, but Im basically just going to chime in on the same tune everyone here is singing. The biggest problem is that if you have any maintenance issues, expect to wait months for it to be patched up (I didnt say fixed, dont expect it to ever be fixed). Twice weve had part of the wall in our shower cave in and it took several months for them to come both times and patch it up with mismatched tiles. A water line broke above us and they had to tear out the ceiling and lift up the carpet for like two months to dry it out, but when they finally came to fix it, they left the carpet with a big gap where they had cut it and it had shrunk from them drying it out. they said theyd come the next day with a carpet stretcher to fix it, never did. Pretty much any repair that requires more than a screwdriver is contracted out, but for one reason or another, they never come back to finish. Numerous times, when wed put maintenance requests, they would mark it as complete when no one had ever even come to look at the issue. We had an intermittent leak over the fridge for a couple months. Electric is screwy and if outlets completely stop working (usually happens to several outlets all at once), theyll never even come look at it. The list goes on, but all of the issues Ive mentioned so far have only been at the most recent unit weve been in. Ive lived here for almost three years in three different units and its gotten progressively worse and more expensive. I have friends who live in another unit here and theyve had constant issues with sewage coming up in the bath tub. They refuse to fix it and are saying its gonna take weeks to even process a request to be moved into another apartment. Thats unacceptable! One of the girls living there has MS and her medication compromises her immune system. Shes moving back home this weekend because she cant stay there and risk getting super sick. One of the staff even laughed at her after hearing of what was going on!Location is great, but check out other places down the street, dont bother even considering moving in here. I will be looking elsewhere as soon as our lease is up. Kim tries her best to be helpful, but she has to do everything herself, everyone else is new and doesnt last. Frankly, the screwy electric alone is gonna cause this place to burn to the ground someday (if the place doesnt just fall to pieces first!) and I dont think anyone is gonna miss it. I just hope no one gets hurt when that happens.
The office staff members are very pleasant and make my stay amazing. I have been here for several years and any maintenance issues that I have had are resolved expeditiously. There is a family atmosphere here. The office personnel is more like family. When you enter the office you are greeted with a smile and warmth. I wouldnt live anywhere else in Kennesaw!!! Thanks Adriana; Andrew; Tierra; and maintenance for making this place a home!!
“This is your appointment confirmation for 6/24/2021 9:00:00 AM. We are so excited to share our community with you.”I requested the morning off from work to visit the 1800 office with my baby and my wife to rent a two-bedroom apartment.On the way to the entrance, I was informed by a lady who says we open only 10:00 am; I tried to explain to her that I had received confirmation of the visit at 9 am, the woman screaming at me to stop talking and says “I have to come in to do my clock-in.” (Screaming again).I was approached by an employee of the property who tried to understand the problem; then, another woman left the office to confirm that it only opened at 10:00 am; this woman was calmer and listened to my explanation. But there was no longer any desire to think of living on this property.Hoping they have cameras in front of the office to see how their are treated future residents
Youll pay at least $300 a month in electricity alone. Your apartment will sit at about 80 all summer long. Their A/C units couldnt cool a shoe box and it runs constantly trying to cool my apartment. Just inflating your electric bill.Ive put in 5 work orders to get tbe A/C fixed but the office is telling me its fixed. I dont understand how 80 degree apartments is acceptable to them.Their apartments are market price but you might as well go somewhere else about $200 - $300 more per month because youll be paying for that in small fees and outrageous utility bills here anyways.This apartment complex is not worth the price theyre asking. I promise.
Okay please do yourself a favor and DO NOT MOVE HERE! Honestly this is the first review I am writing just to save some people from the mistake of moving here, or at least to warn you of what is to come. The only good thing about this place is that the maintenance guys are really sweet. Thats it. Oh, and youll be seeing them frequently during your lease.So the first year I lived here we had an EMERGENCY move out after 8 months because the condition of our apartment was harmful to our health. It was labeled unlivable. First there was a massive leak in the bathroom connected to my room that ruined my furniture and I had to live with a loud fan in my room for a week. The the roof by the laundry room and inside my roommates room started leaking ALL OVER THE PLACE and we had to get that fixed. Her closet smelled like mold for the rest of out time there.Now heres why we had to move out. The tub in the other bathroom started backing up with someone else sewage!! Two months before they would constantly come and fix it and then they finally said it was a pipe so they fixed the pipe and it still backed up. Finally my roommate got sick and the doctor said it was because of the toxins in the air. The only reason we were moved out the next day was because we threatened to call the news. They didnt compensate us any of the moving costs.Now we have been in this new apartment for 4 months and the water heater was out for three weeks at one point due to the fact that they kept ERASING out maintenance order from the system accidentally. Really. That was the only reason no joke. I was pissed. Then the new one started leaking two weeks ago so they came in, ripped the wall out, put a big fan to blow for a week and then covered it up again.Now every time we walk into the office to get packages this guy looks at us and says what do YOU want? Um, Im sorry Im bothering you your compete is making my life hard to live comfortably??? Anyway this place is a trip and not a fun one...
This place is the absolute worst place to live in Kennesaw. I should have known from the first day we moved in. The carpets were soaked because they waited until the last minute to clean the place up for us to move in so we couldn’t really even move in due to fear of our things getting water damage. The front office likes to put on a nice appearance but if you have any problems they will not help you. They don’t care and they don’t offer the best service, especially if your apartment is basically falling apart. I’ve had several problems in which maintenance can’t fix or they don’t care to fix the problems. I’ve talked to several people who have lived here and to several companies who have come here to fix problems ( I see them regularly if that doesn’t tell you anything) and they have basically told me that this place is barely held together with duct tape and whatever else they use to create short fixes or problems. If you don’t believe me just go ahead and look at other reviews that are similar and you will understand. The only people that have put up good reviews are either people that have just moved in and haven’t experienced problems yet or are people that work here or know the staff in some way
If you move in to the top floor, be prepared to have no light fixture in the living room or the guest bedroom. Also, I hope you love squirrels living in your roof, because thats going to happen and theyll take ages to respond to it.Water randomly gets shut off for hours with no heads up from the office staff.The parking situation is awful as well, the spaces are tiny so youll have to squeeze out of your car to not hit the one next to you.Avoid this place if possible.
I have been searching for an apartment in the Kennesaw/Marietta area for the past couple of weeks and my sister told me to visit this complex. THIS IS WHAT IVE BEEN LOOKING FOR! I was taken on a tour by Cynthia who I believe was the manager. She provided amazing details on the property and about the surrounding amentities. She made me feel like this could be a place I can call home. I will be putting in my application.
Our Electric bill has consistently been at least 300 dollars for the last two months. The maintenance shows up unannounced. We have put in at least 4 work orders regarding our AC, with no resolve. Regardless of living on a third floor apartment building and heat rising..we should not be paying an electric bill consistently equal to living in a 4 bedroom house in the middle of Florida. We are going broke just trying to maintain 78 degrees. Maintence does not care. The front office does not care, and has said many time “this is an emergency..yet done nothing.” The doors are literally falling off the hinges and do not close properly. Our front door lock is stuck. Also, they literally painted over the internet coaxial cable so when we first moved in our internet was not working and we paid 60$ for him to tell us it was painted over and unusable.
Wow...just wow. I toured this older property a couple of weeks ago looking for a new home and was shocked by the horrible condition, and lack of cleanliness of this property. The bold face and confident stride of the leasing agent showing me this dump was equally shocking. There was dead foliage, tenant garbage and furniture scattered in the breezeways, under stairs and in the grass on the terrace levels. The model and vacant apartments I was shown were infested with live spiders and littered throughout with other dead bugs. Unbelievable! The on site management team should be ashamed of themselves for not only showing this filthy property...but being the face of it.
The worst management ever so the apartment complex decided to change the pipes in the hole building so they started changing them while they have still people living inside disturbing them. I have some people cutting holes in my room and bothering me trying to take a class online . I spoke with the manager he didnt seemed to care at all so basically you are paying rent so your apartment can be like construction site for a week.....they could done that when there were NO PEOPLE living in the apartment no list it and have people inside!!!!!!!!! there no reason that Customers of their apartment complex have to endure things like that so please stay away.......
My friend lives in these apartments and it has been a nightmare I do not even live here and I get mad at the things that goes on. The AC was out all weekend and they refuse to bring down the rent price. They also destroyed the apartment and put holes in the walls as well and didnt put any of her stuff back. She has called the office multiple times and has not gotten any help she has had mice as well for months and they acted like she was a inconvenience. She had to buy some mouse traps at 2am so yeahhhh I say invest in some mouse traps. This place is a joke for the price they charge and its not upgraded I suggest going down the street for $50 more its worth it. You would have to PAY me to live here and the walls are paper thin an the air filters are not replaced when maintinace came to fix the AC the filter was BLACK!! Please please do yourself a favor and pass on this place. However maintenance does care but as for the front office you guys need to check Google for the definition of EXCELLENT customer service.
My girlfriend has recently moved in and the management at this place is a complete joke. The staff had done next to nothing to prepare their apartment for the move in. When we got there on move in day, the first thing I noticed was that the door frame looked like it had been kicked in. After that I looked around the rest of the apartment. The ceiling in the washing room was falling down, the master bed room smells like mold, and on top of all this, half of the electrical outlets either dont work or wont hold a plug in place, the toilets barely flush, and management doesnt seem to care in the least little bit. To top everything off the power in one of the rooms failed to work and it has now been not working for three days and management doesnt know when they can get someone out to fix it. Absolutely absurd.
I love this apartment.. In my years of being in the Atlanta area, this was the absolute best apartment EVER! We had the one bed and one bath on Elite Lane. The ladies in the office were nice, the maintenance team came within a decent time frame, our neighbors were nice, the complex had a lot of social things to do during the week and on weekends. I lived here from 2013-2014 and it was then known as Century Crest.
This place is awful and extremely inconsistent. I tried to be linient because my roommates said they hated this place for a while. I finally was pushed over the edge. First, they said we have until the 4th to pay all bill without late fee. Apparently that means until the end of the 3rd, not all day on the 4th. Okay fair. Secondly, they took away the option to pay with money orders. Being college students, this makes it extremely easy to pay quickly. Okay fair, we can use the app. The rent app is awfully set up. It doesnt even give detailed information about our expenses. It did allow us to use seperate payments. Then, they took away the option to use separate payments! So instead of sending us an email to tell us that we cant use separate payments anymore, they decided to just cancel our account without notice, but expect us to pay rent on time. I dont understand. Maintenance is slow and does not fix problems. The ceiling began changing colors because of a roof leak. I literally watch the guy come in, and spray white paint on the ceiling and walk out. All of the doors are falling apart. You have to lift all of them up to close them. Ive had this knocking sound in the AC unit since Ive moved in. I could go on and on. It is seriously ridiculous. Ive stayed in some horrible places, but that was expected because of the location. This place should be held to a higher standard, its in the heart of Kennesaw, and right off Barrett Parkway. Im over it, and can not wait to move out.Edit: I must add, that the office staff, including maintenance, was nice. Maintenance may not do their job well, or efficiently, but theyre cool. The place is cheap in comparison to the rest of the area. I also understand that the office has to do their job. With that being said, who ever is managing or making decisions around there needs realize that if you satisfy the residents FIRST, the money will come. Geez...
Do no I repeat do not move her we stayed here for a year and had nothing but problem first when we first moved in we had ever since bug you can name issues. The office still charge you for pest control and they never come. The office claims they put you on the list and you can sit home all day and no pest control comes. The other thing is management is horrible they tell you one thing and then their another. We never had issues with management until they not new management. You have to pay for valet services and some nights they say they suppose to come they never show. It take maintence forever just to come and fix the problems. This place is horrible if you want to spend your money well spend dont go here because they dont care
After informing mgmt that my apartment was infested with millipedes, my maintenance request was marked closed with no follow up. There are still tons of millipedes coming through the floors, doors, AC vents, and crawling down the interior walls. Ever sit on your couch and have black worms fall from the ceiling next to you? This is after paying mandatory pest control fees each month. Apparently living with hundreds of small worms is acceptable to management. I would not recommend this dump to my worst enemy. The only reason I have not moved out already is due to the large penalty fees. Renter beware.
This place is awful. hated it when i moved in but made the best of it. there is no parking in front of my building after 7. All the slots are full and you have to walk a ways to get back to your apartment. The waterbugs and centipedes are ridiculous! Paying rent is not an easy process. I was never able to pay online and there is no drop box for payments. I was 7.57 short on my rent (due to miscalculations) and they said i HAD to have it paid or else they were going to charge me a 120.00 late fee. there is no lighting..too many trees...and the apartment is just old and ragedy! The walls chip from this cheap mess they put on the walls. There are no light fixtures in the bedrooms or livingroom. I had to purchase lamps in order to have lights, but there are switches on the walls though (for what IDK). half of the outlets dont work. I gave them two years of my money. im done!
I appreciate the maintenance team for keeping the Christmas trash cleaned up this holiday weekend! The girls in the office were so nice to me when I came to look at the apartments! The apartment was fabulous!
Ive lived at Century Crest for about 2 years now. First, I moved into The Barcelona (2BD/2BA) for around $800. For my first apartment, it was great. I really enjoyed the roommate floorplan. Luckily, our building was one of the newer ones built so it wasnt technically renovated but it was decent quality appliances, cabinets, countertops etc. However, the basic, non-renovated ones were way below my standards, especially for the price offered. Collectively, this apartment wasnt bad. Of course we had loud neighbors, kids, and some cases of bugs but it was to be expected.My second apartment was the 3BD/2BA for around $950. This was split between three people so we could afford the renovated model. HUGE upgrade in comparison! Nicer countertops, nicer appliances, plenty of storage space for dishes and cookware (and I like to cook so I have a LOT of cookware). I was lucky to have the biggest bedroom with the jack & jill bathroom. All in all, this apartment hasnt given us too many problems either.So GOOD POINTS: Excellent service from employees. They do a great job of communication. The grounds are clean majority of the time. You always see someone outside picking up trash. Decent type of demographic living there. Lots of college kids, and some younger couples mainly though a handful of moms with children. Most of the tenants are fine though. Best part is the LOCATION. You are 10-15 min away from everything, 75, 41, Barrett, KSU, Chastain, whatever. Its right in the middle of everything and Im going to miss that.BAD POINT: Terrible quality of apartments. You can tell they rushed through clean up and repairs. Caked on paint jobs, poor construction work. Theres mold growing under my tiles in my bathroom that are causing them to rot and cave in. Holes under laid carpet and linoleum. Lot of light sockets dont work. The pool is always crowded with loud children, obnoxious drunk college kids, and sometimes weird older men? I usually go next door to Heights of Kennesaw for their pool. They also have a weird way of billing utilities. You pay Marietta Power for water and power, but you also pay Century Crest for their utilities (valet trash, pest control, etc.) that seem like unnecessary charges.So like my rating states - Living at Century Crest Apartments is okay if its your first place but if you have some decent income, Id try for something else with a bit more quality for your buck.
These idiots have money to pay for a repaving project in the middle of the day and screw everything up, but we can’t get a professional to come remove BLACK MOLD from our unit. The maintainence workers are very nice and try their hardest. The leasing office is full of morons like Antonio who has no respect for anything and doesn’t care about his job. If I could give negative stars to these idiots I would.
Unless this becomes a last resort for you im sorry but do not move into this complex. These are very old buildings and they are out of date management / maintenance doesnt replace anything until it breaks. the cost of rent her is also steep for these outdated complex as well as the extra fees you have to pay for poor trash valet and pest control that never comes around. All of the breezeways are filld with cobwebs and critters that will quickly enter your home the moment you open the door. The Grounds in the complex is gross because people leave trash lying around ( some due to the trash valet) and you cant walk on any green space with out seeing or smelling dog poop that owners refuse to clean up. As for the staff in this place they have a very quick turnover and noone seem to ever have an answer for you right away, you are always left waiting for your answer sometimes as long as the next day. There is no communication between the leasing office and their residents as well as maintenance and the residents. nothing gets fixed in a timely manner nor will it get fixed correctly the first time. Maintenance also is careless if you have pets in the house and have been known to leave a door open and had a cat escape never to be found. you will never be happy in this complex and regret signing a lease with this place and having to break it because you cant afford the rent anymore.
So far we have had a pretty good experience at 1800! Everyone is very nice and thankfully we had amazing help in the front office from Adrianna. My roommate and I were in a major time crunch and she helped us get settled in as quickly and easily as possible
Fantastic to say the least. One of the smoothest apartment hunting experiences I’ve ever had. It was a pleasure working with Veronica she was very attentive, professional, and charismatic.
I like it here very much. I like that it’s an established complex. Big trees, brick building, fireplaces. The walls are thick, I never hear my neighbors. My apartment stays cool, the porch is big, and I’ve only seen one bug hanging out. I truly have no complaints. I’m happy to live here.
I’m torn, because on one hand, the maintenance staff is amazing and speedy and super nice. Gus is especially great. On the other hand, whoever is in charge of this type of thing has chosen to repave the only road leading out or into half of the apartment complex at 6pm on a Thursday afternoon. You win some and you lose some, I guess. Other than this and some other minor issues, this has been a pretty nice place to live. Gus gets 5 stars, the complex in general gets 3. Whoever decided to repave the road at the most inconvenient time possible gets negative stars.
Working in this industry I have high standards when it comes to apartment upkeep, curb appeal, customer service, and attention to resident retention. I see plenty of families living here, and of course a good number of college kids. I have to say, living in multiple complexes from Miami all the way up to Michigan, I have seen the worst and the best.That being said, I can only speak for my newer Barcelona. My girlfriend and I live in our 1200+ sq ft Barcelona, and dont even use one of the rooms. The room mate moved out, so we decided to just furnish the room and leave it be. Our apartment is located in the back portion of the complex, providing nice tree cover, and plenty of sun exposure. The grass, and plants are trimmed what seems like weekly or so, and are kept at a nice height. The neighbors have mostly all been social, and very friendly (we have 1 military family by us, an army college student, and two or three other neighbors). For those of you that dont know how properties are managed, the complex managers, leasing professionals etc... can not choose where they think people would go best. ie) placing families in one portion, then college kids in others. I have lived in some apartments where you feel the walls are paper thin, but this is not the case for Century Crest. I like having my sports turned up, and it does not bother any neighbors. If there is a party going on next door, I hear practically nothing.Upon move in the rooms were spot on clean, walls perfect, kitchen pretty great (we only had to change out the range disks), the dual garden tubs in each bathroom were great, and upon request they changed the water pressure to our desired levels. Our central AC works amazingly with what seems like 0-5% escape from the unit. Our porch is very large, we only have one but it gets the job done. The maintenance techs are friendly, polite, and go the extra mile to help...even though that is not required.On to leasing:We had the pleasure of dealing with Kim, who is by far one of the nicest people I have literally ever met. She remembered exactly what type of unit I wanted even 6 months after our initial interest was shown (talk about being a Mission leasing Pro). Since then I have been able to speak with all of the leasing team members, to my surprise they all are as happy, and retain the same memory over time as I saw in Kim.I have wondered what the retention rate is at this property, since it is close to KSU, and 5 minutes from everything. I think retention would be high in all other residents, but this is not my specialty. The management at Century Crest is hands down the best I have had the chance to trust on. They are prompt at warning about weather systems, about any local activities, and local issues to be aware of (not that there are many at all). The parking lots just got re-painted and touched up, so they have curb appeal on lock. I have gone in to pay for rent, and they welcome with open hands :P (who wouldnt take money with a smile?).So in wrap up, I give this a strong and solid five stars, because I couldnt give any more sadly. I will likely re-sign, and recommend this complex to anyone within the $700-$1100 range (versus the $1000-$1500 tag on Amli down the road).Thank you to Emma, Danielle, Rodrick, Sparkle, Elizabeth, Willie, Dwayne, Rachel, Kim, Richard, Damar, Stephanie, Chad, and Cindy. You guys rock!
The maintenance man is efficient and he comes in no more then two weeks from when you call in a needed repair. But don’t even bother putting in any special requests when he arrives such as “Call before you arrive” or “do not come if someone is not home” or “Do not unlock my door”. He doesn’t read the notes they give him. He comes in and asks what needs to be done.
I really never review anything I got to say this time I couldn’t hold back! The trash compactor that is located in front of the office and by the main entrance my opinion it shouldn’t be there since it is not maintained good, when I went on tour I was really surprised by the site and smell of dog poop everywhere, very foul and disgusting, the buildings exterior looks like the paint is peeling looks very outdated, I overheard residents saying how long it takes maintenance to reply for a submitted work order, the staff just seem really animated, I felled a sense of phony ness, so I end up moving to much nicer apartments right down the street, newer property and nicer staff.
Im at the ebd of my lease and its been one of the worse experience i ever had lets start by saying that whenbi first move in i request to change the ceiling fan on the room and no one came to fix i call 3 times finally it got cold so i left it alone. Then a couple of months ago on a Sunday there was a leak on yhe water heater it got to some cable and it started making electric noise i try to call the emergency maintenance but no one answer so i had to call the fire department. I had left voicemail and the following day no one call me back i call and said they will come a take a look, during that whole day no one call me and finally i call before they close and said i will have to waiy because they need it to order a new water heater. The following day they said they couldnt fix it because they need it a plumer, another day with cold water. Then when the maintenance came in they broke my HDMI cable. I was told i would get reimburse and when i vall again and spoke to a manager they said they never approved for that to be reimburse. i had call 4 times about a strong smell of Marijuana they never came in to investigate. And right now i actually just started a new jobband cant afford someones mistake i call about 3 months ago and ask how much notice i have to give if im not renewing my contract. They lady at the office said 30 days so i call today to give my notice and different lady tells me that actually is 60 days and im too late now so now i have to pay $1,7000 and stay another month in here! And now thanks to someones else mistake i have to pay money i cant afford !! Please do not move in here is the worse place! Trust me!!!
The first day of moving in here we had bugs , & after a week the a/c went out & later the thermostat broke , at this place there are consistent problems, each building is dirty people leave trash ,dog feces , food inside the walkway area , I’ve put in maintenance request that didn’t even get addressed for 4 weeks !!! We had a running toilet so imagine that is costing us money for those 4 weeks & honestly I don’t even think it’s fixed now , bugs are the biggest for me I’ve had pest control come 4-5 times in the last month & we still have bugs , I have 2 sets of friends that live at 2 completely different buildings & they’re dealing w/ roaches & other bugs also , I dread the fact that I still have 2 months left at this place , I promise no matter how good the price they offer you it is not worth staying here pay extra money or find a different area because this is not it at all ! Don’t move here save you’re self the trouble & headache
Okay, after reading multiple reviews and immersing myself in a physical experience here touring the complex and multiple amenities, I must say that this is the right home for me. My roommate and I toured several different complexes among this one on this day, and this one takes the cake by far. I owe this all to Nicole in the leasing office. She is a beautiful, sweet, and certainly down to earth agent here. She greeted us with pure, genuine kindness upon arrival and it didnt stop there. This complex was a no brainer for us, and I highly reccomend giving this place a shot, nothing but pure happiness and peace here.
Veronica was extremely helpful and always answered my and my girlfriends questions. She really went out of her way to make us feel heard and I appreciate it very much. We are excited to move in!
Eh, these apartments are maybe just okay. I was there visiting someone, and the exterior of the apartments look pretty rundown in some places. The interior of the apartments units (at least the one that I went in) didnt look that bad though.
Only getting one star because I couldn’t give it 0. This was the absolute worst living experience I’ve ever had. Mold never attended to. A/c broke 5 times for multiple days at a time . Trash company don’t take your trash. Maintenance and office workers are ignorant to the fact that they don’t do their job...
Ehhh not the best won’t be renewing lease, shower issues, bug issues, a lot of issues that need to be fixed that they have been contacted about . Wasn’t what I thought it would be moving in.Also.....the online survey is bogus....gave my honest feedback. I got an error and it said it wasn’t able to save my response...went back in did it again put all 10’s....and it saved.Also. They try and price gouge their residents with fees. I have so much to say I might even report them to the news at this point.
Dont really have issues, but when I do, Kim and the rest of the staff do a great job in getting it fixed right away. Pet friendly, close to Barrett Pkwy, the 41 and the I75. Wish they had basketball courts! Other than that, great location and affordable (especially the 2+ bedroom plans).
Just move in the 1800 at Barrett Lakes.Brandon did a really good job in making sure I had everything that I needed when I first move in.Also Gus has done a great job with the maintains that needed to be done in my Apartment, responded very quick.
Lived there for around 6 months and ended up paying to leave early.NOISE: The apartments are very old and do not insulate sound very well. You can hear almost everything going on in the apartment above you. Even the sound of them walking around was very loud. It would cause the ceiling to make cracking noises that were extremely loud.BUGS: Constantly had bugs. Spiders, roaches, ants, house centipedes, and millipedes. You name it we had them in our apartment.Stray cats EVERYWHERE. Door was left open for a short time to get groceries and in that amount of time a stray cat got into our apartment.
I think its a great place to live if youre a college student or have a family. Yes there are bugs but what place doesnt have bugs. It has a great location. Near the mall and many eateries. Management has been great and Ive been here since July 2014. We are now under new management so who knows whats to come.
Andrea Lopez is extremely rude and stuck up. I said i will report her to the manager and she said shes the assistant manager dont bother. I was calling to see if i can renew my lease but it looks like i might not renew it since this is not the first time she been rude to me.
Currently reside here. Rent was a little less than 1,100 for the Barcelona floor plan back in November. Now in May my lease is up and if i were to sign a 12 month lease with them they want to charge me 1,300 a month. This is an 18% rise in rent in under a year. ABSOLUTELY RIDICULOUS. What you’re getting is an updated apartment with no stainless steel appliances and a 10 year old furnace/HVAC unit that costs exponentially more to run than the apartments that are brand new and charge $50.00 less a month than here. So i will happily pack my things and move to a brand new apartment that is on main street in roswell for less than what they are charging here!
I’m new to the area and been here for almost a month now. Me and my bf love it and Teirra is awesome. She’s been very helpful/patient and always stay on top on things for any questions or concerns about the apartment. I would recommend living here. This complex have great affordable prices!
Literally one of the nastiest apartments I have ever stepped foot in. Smells of weed and cat pee. Staff isnt personable, just save yourself the headache of this place. it is not worth it at all. We are saving ourselves and going ahead and paying $200 more for decency.
The apartments are pretty nice on the inside however the walls are paper thin. You can hear everything within the entire apartment. Maintenace is kind of slow. Parking is hard to find after 5pm. But over-all its an alright place
The new maintenance team is great!! I was visiting a friend and ran into Denise. She helped me find my way and even had a treat for my pup!!
I would like to appreciate the excellent service and professionalism I receive from Tierra. Every time I visit the office, Tierra is always in an ebullient mood and first to speak. Always has a smile on her face. If I have any maintenance requests or any issue she makes sure it gets handled. She is outstanding at what she does!!!!
I have to say that administration changed, so maybe things will be different, however, representatives of the leasing office have bad communication skills, they dont answer the phone frequently and apparently theirs no communication between them and the maintenance crew. I called yesterday and one of the representatives (aka Molly) told me that all my requests were “fixed” on the 23th when NONE of them havent. I asked The representative that send me my renew lease if they could at least clean the carpet of the apartment since this is going to be my 3rd year living there and they raised my rent above $120, she said yes, however it didnt happened. I learned to fix a couple of things on my own because maintenance instead of fixing the problem makes it worst, but the things happening know I cant fix them. I always pay on time and I dont give any problems to my neighbors or the leasing office. I deserve better.
I MOVED TO 1800 Barrett lakes two weeks ago, the staff helped with the process of the move, and gave excellent pointers on utilities needed. The property is clean, and the staff are efficient. This is a place that is safe,for a reasonable price, and in a great neighborhood.
I lived in 1800 for two years and moved out for five months then just recently have been moved back for three months now. Tierra is awesome! She is so patient and very helpful with answering all my questions and concerns. She has made this much easier for me since this is the first time I’m having to do everything on my own. If it wasn’t for her I would be so lost! Thanks Tierra your the best!
My daughter rented a two br unit.The water heater broke and flooded her apartment.It took over a week and multiple complaints to get the management to fix it.It still smells like mold.I would not recommend them.
Jay twisal I’m sorry you’re having trouble getting your deposit back but there is something you can do find you a lawyer and sue this place I’m sure it’s illegal to steal you’re deposit. The property management is owned by a company called steadfast and if you google steadfast they have a history of hiring criminals. Good luck and I hope you get you’re deposit back soon
Andrea Lopez is AMAZING! She helped my daughter and her friends find an affordable place; in addition, she helped the girls step by step with the whole process! She left a very positive impression on me and them! :) Julianna thanks you!!
This place has good the hell. the office is very polite be incompetent and nothing gets done. repairs can take up to 2 months before someone even takes a look at the issue even emergency repairs like broken fridges and A/C heating issues. worst of all is that with these issues they provide no compensation to help with these issues and will actually throw extra fines on if you complain
AC did not work ALMOST half the time here. And most of that time we had to hit the AC a unit for it to start.A maintenance guy opened the unit and there was a deteriorated filter in there. He didn’t replace it. He just placed a filter on my couch and left the unit wide open.Garbage maintenance people.
Veronica was very helpful with our move in and got back to me extremely quickly with everything. Her attentiveness & constant communication ensured our move in was a breeze!
I was a guess on these apartments I thought they were very beautiful. Lots of construction going on updating roofs. They appear to take care of the property and landscaping.
Just moved in and me and my family are troubled by the amount of weed that the neighbors smoke, we don’t know where it’s coming from it is constantly a strong odor of weed inside my kids room and ours too! Management told us it was nothing to be done so me and my wife are going to get out of this lease it is very hazardous to our kids health
Adriana and the rest of the staff in the leasing office are great! If you ever need anything they are always there to help. Thank you for everything y’all do for us tenants!
Great price for quality of living. Cyn made my time there worth it. She is the sweetest thing and was always willing to find a solution.
I have been at the 1800 st Bartender Lakes for over 6 months. They have treated us with almost respect. Tierra Warrick is just the diamond in coal mine. She takes care of whatever we have asked about or for.
Thanks Gus for helping me get into my apartment. Maintenance there is really handy. Nice area to live and really quiet
This place is the ghetto it really has rats place is crawling with beg bugs roaches they call remodeling putting cheap cabinets and cheap paint a remodeled apartment when they still leave old water heaters that bust all over the new baseboard there are better and newer apartments right up the street if your going to pay this much money on a place at least make sure its worth it
Could be kept up a little better, trash was all over the parking lot. Foliage was outgrown
Management is no help ! Maintenance is sorry !! Nothing gets done the correct way !! And the rent is high as hell for some apartments thats not even well taken care of !! I would never recommend anyone to move here ! Their talk is sweet, but their game is LAME !!
Justin the maintenance guy was EXCEPTIONAL! Was super helpful and friendly. Keep him around!
Pipes bust inside my apartment my next door neighbors apartment the guy upstairs apartment I can’t believe the lack of incompetence of the office staff they completely don’t care about humanity all they care about truly is the rent at the end of the month know matter what happens to you or your family after the pipes bust inside the ceiling the ceiling came down all of my clothes my wife clothes and my children’s clothes was completely ruined my furniture and tv was completely destroyed they apartment was completely soaked with water everywhere I had no choice but to go get an hotel room for me and my family that night thinking the office staff was going to reimburse me after they told me that same night my apartment flooded that they had to reimburse me well I never got reimbursed and on top of that I didn’t have rental insurance because I’m the only bread winner in they family just simply couldn’t afford another bill so not only did I lose all of everything I owned thanks to the leak I’m still waiting on the office to solve the problem after two weeks ago
Been living here for awhile and the staff is quick about my concerns. Tierra has great customer skills that makes me feel like things are going to get done.
Do you like high rent, awful matainance service, and incredibly shabby apartments?Then try The 1800 at Barrett Lakes today!Save your money and your time look literally anywhere else in Kennesaw.
DO NOT WASTE YOUR TIME/ MONEY.
Had issues with my water heater, maintenance man Justin hooked me up with a new water heater next day first thing in the morning. Thank you sir
Current resident, management has always been sorry even new management. Things are changing now but for currents residents they’re trying to run you out.
I have been here for over a year and havent had any problems. All maintenance have been handled expeditiously. The office staff has been awesome.
Great place to live, updated apartments for a reasonable amount. Tierra, Adriana, and Andrea are always helpful.
Ivory did an amazing job fixing our dryer, very polite and informed on the problem and fixed it quickly.
I love the office and the maintenance is super fast at responding to work orders. We are renewing for our second year.
I wish I could give this place a zero like the staff really are zeros, lack intelligence, motivation, and they also lack common sense this is not a business, more like con artist!! Deserves 👎👎 maintenance team lmao is that what they call it, more like idiots
Maintenance is terrible seems like every other week a new lazy maintenance guy joins the team they can’t hire a experienced maintenance guy I saw one maintenance guy looking up google and YouTube to try and fix a problem I had and the maintenance supervisor is highly stupid if you have a maintenance request here you might as well hire a outside contractor to fix your problem if you want it done and done right at all maintenance will make you wait for a longtime to simply not fix the problem if they do show up
Maintenance is amazing especially Denise. She’s the best!
Enjoy the staff anything that i need they a super willing to help. Andrea helped me one weekend when she was the only one in the office. thank you all for being very helpful
Absolutely love the apartment. Amazing attentive staff and Veronica was so helpful and caring!
Very responsive to questions and concerns we had. Veronica was on top of everything when it came to moving in and always was in a great mood
Leasing office management is great! Thanks to Andréa Lopez! Great prices for a one bedrooms
DONT MOVE HERE maintenance absolutely blows they do not do their job if I could give zero I freaking would the management here is incompetent not to mention theres bugs everywhere this is by far the worst complex in Kennesaw
Veronica was great ! She provided great customer service and addressed all questions and concerns that we had.
Awful reoccurring cockroach problem. Multiple requests with no fixes. These negative reviews do not lie. I am not quite sure how this place is still in business. Complete disaster.
I’ve been here about a year, this is how every fake comment starts off, instead of making fake profiles to create fake comments, created by the manager and employees, why not actually start caring really, and fixing the real issues, but it’s a clear example how they really do business,they rather lie and cheat and hide, instead of doing the right thing👎
Gotta love Mrs. Denise, will take care of you and is very attentive.
The staff here is really helpful especially when it comes to work orders. They resolved my issue quickly and efficiently.
I really love this place. The maintenance crew Denise and Branden especially address any issues right away.
Every place has its teams and star players.For the 1800s that would Ivory he cares about what he does in your home.He doesnt just just get it back to working and he is done.
Thank you all for your reviews. I am looking to move from NY to Georgia so the honest reviews are very helpful. This complex is off of my list.
I like these apartments nice clean even the one bedrooms are big
Talia is so helpful and nice ! Loved working with her!
I love living at the 1800 at Barrett Lakes. You enjoy the office staff and would recommend anyone to stay there
Maintenance came inside my apartment and left my lights, t.v. And PlayStation on and when I watched my video tape they even went inside my refrigerator and ate my food and went through all of my stuff don’t live here!
Total reviews rating 3.1
199 Reviews for The 1800 at Barrett Lakes 2023:
Review №1
2022-01-07Do not believe the good reviews. When I moved in the pantry doors were broken, closet doors were broken, closet racks broke as soon as I hung clothes up. Bugs everywhere, and pest control does not help.(they say pest control is included but you have to request it each week if you want it) I killed about a million centipedes and they would not stop coming. The wood was rotting on the patio door which would let more bugs in. You pay rent plus about an extra $200 in fees. The front office literally would not answer me or my roommates calls unless we used *67 to block the caller ID because they did not want to fix anything. Not a safe area either. Popcorn ceilings, but also, popcorn walls because they paint over any and everything. The AC/heat unit was so loud I couldn’t sleep for the first 5 months and they would not fix it or replace it. If you live below someone you will be able to hear they’re entire day of walking above you. My mail was constantly lost in the parcel pending and the front office was no help ever. I would have to call parcel pending directly every single time I got something delivered. The payment portal went down twice and the front tried to say we didn’t pay rent and up charged us multiple times when it was their fault. Worst experience I’ve ever had renting, and I’m so happy to be gone, trying to help other people so they do not live here and don’t waste their money.
Review №2
2022-07-07I have put in a request for maintenance more than four times since I moved in in April. They have not come and fixed anything but a leak in the apartment above me. All my requests have either been canceled or marked completed EVEN THOUGH NOTHING HAS BEEN WORKED ON. The maintenance guy was rude the one and only time he’s been at my apartment for the leak. None of my other problems have been addressed. I’ve gone to the front office and all they do is tell me to put in another request. It’s been over 2 months.
Review №3
2022-06-24Since I’ve been here the work orders never get completed. They mark it as complete but never come out. The new African American women in the front has been outstanding with my Ac maintenance request and has been doing very well following up with me. Everything and anyone outside of her i can’t say the same. Thanks to that women who has been stepping in when everyone was out she did amazing and helped me get my AC back working
Review №4
2022-05-23The community itself here is great, and our upstairs neighbors are super quiet and/or the ceilings are well constructed. However, weve had issues from day one that have yet to be resolved; the leasing office promised to address them but never followed through.- Weve been waiting over a month for the leasing office to fix foundation leaks that are flooding the carpets. They initially said it was a leak in the a/c system and they just needed to reconnect a hose. The a/c promptly stopped working and the leak persisted. They finally came by to look at the actual leak, cut the hallway carpet in half, removed the padding, and left fans saying someone would be there within a week or so to look at the foundation... no word since.- Theres black mold in the walls of the porch closet. Something within the walls itself is leaking. No response to the maintenance request I placed when we moved in.- This complex is not smoke free and does not enforce their smoking policies. They additionally do not clean the apartments with this in mind. When we first moved in it smelt rancid and the leasing offices response was essentially we cleaned it but well check again -- which they never did. Ended up investing in a carpet cleaning machine and, as expected, the carpets were saturated with smoke particles and grime.- Community cleanliness sucks. Our neighbors keep their furniture in the walkway. The leasing office promised to issue a violation but the issue has persisted. The non-optional trash valet service also doesnt pick up half the time causing a widespread trash pile up. Then they only pick up the one bag in the 10-gallon trash can. Why am I forced to pay for the valet trash service if Im consistently forced to throw the trash away myself?- Lastly, the apartment itself. While I definitely still like the way it looks overall, it does seem to be falling apart or look poorly repaired in some areas. Also was not expecting popcorn walls and for the apartment to be missing the microwave and fridge depicted in the virtual tour. Not the biggest deal but definitely noteworthy.
Review №5
2022-04-14The staff is absolutely terrible. When I first arrived my apartment wasnt even ready like it was suppose to be. And after living there I put multiple maintenance request and not a single one was answered. I had to physically go up to the office a plethora of times just to get a response and even then it took months before my requests were met. This place only cares about getting your money and nothing else. Wouldnt wish this place on my worst enemy.
Review №6
2021-11-21Had a scheduled tour set up and no one showed or called. Had to call the off site answering service and all they could do is tell me that they show the leasing office as open after confirming I did have a scheduled tour. Drove 2 hours to tour an apartment and they didnt have the decency to let me know they wouldnt be here. Verify before heading this way that someone is in the office. I sat here from 320 pm to 430 pm today which is Sunday and they are supposed to be open 1-5 pm per their sign, answering service and website.
Review №7
2022-04-28I have to start with “the administration changed”, so “maybe” things will be different, however, representatives of the leasing office have bad communication skills, they dont answer the phone frequently, emails or even the messages that you leave in the answering machine. apparently theirs no communication between them and the maintenance crew. I called yesterday and one of the representatives (aka Molly) told me that all my requests were “fixed” on the 23th when NONE of them havent. I asked The representative that send me my renew lease if they could at least clean the carpet of the apartment since this is going to be my 3rd year living there and they raised my rent above $120, she said yes, however it didnt happened. I learned to fix a couple of things on my own because maintenance instead of fixing the problem makes it worst, but the things happening know I cant fix them. I always pay on time and I dont give any problems to my neighbors or the leasing office. I deserve better. Eli from maintenance is excellent!!! Thanks!!
Review №8
2022-06-24I don’t really have any complaints about living in this community except the delay in trash pick up, spiders and roaches was a shock. But I learned that coming from Michigan to the south the invading bugs are a standard part of living unfortunately. But the positive part was they sent an exterminator immediately who educated me in the new way of living.
Review №9
2022-05-03Rip off! Outdated apartments with mold! Every month it’s a new misc. fee added to rent. Do not! Do not move here! It’s so many other better apartments to move into. Trash is everywhere on a daily basis
Review №10
2022-06-22JUST DONT! Unresponsive, band aid fix’s, no empathy, rude staff.From day one nothing but problems. What a sad experience for my kids and their friend moving into such a dump. Constant poor communication starting move in day, not cleaned, discussed 2nd time not cleaned.Last tenets didn’t coordinate with company to move washers and dryers out before we moved in and then .hounded us to get them.Roaches immediately were noticed all over. 1st bedroom I thought may have been a previous smoker: black ceilings, dust and debris. Smells bad. Later found poor HVAC system along with mold!!! mold all over. Again difficult to get follow through with company, met with irritation. It was so bad coming down there to think everyone has been breathing this in items are ruined! Contacted top corporation no news back. They prey on college kids and small families within a budget, who either lack the experience, knowledge, or money to push back and have the problems fixed legitimately and not cheapest way out. Who sprays bathtubs with spray paint? Don’t just look at nice office, really see where lack of maintenance to structure has been. They nickel and dime things. Daughter had her MacBook stolen on property as well:(