The Oaks at Johns Creek in Duluth
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Duluth, Gwinnett County, Georgia, US
Site: https://www.oaksatjohnscreek.com/
- Monday:8:30AM–5:30PM
- Tuesday:8:30AM–5:30PM
- Wednesday:8:30AM–5:30PM
- Thursday:8:30AM–5:30PM
- Friday:8:30AM–5:30PM
- Saturday:10AM–5PM
- Sunday:Closed
Do NOT rent here. SKETCHYSo many reasons: would not give me a copy of my lease renewal to review outside thief office. I had to read it under supervison. I contacted them to find out how to notify them that I was not renewing. Here is the response from the manager:I am sorry to hear you are planning to move. Your lease end date is June 24, 2019. If you don’t mind me asking, why are you moving?Just a reminder a 60 day notice to vacate is required therefore notice would be due by April 23 and all notices must be received in writing.Please let me know if I can further assist you. Thank you,TinaNothing mentions I cannot terminate now but “written” means that notification through the resident portal is not in “writing”. Weird. That is words and writing. No mention that I can’t notify until 60 days + 1 or 2 weeks or that additional paperwork is required. I try to drop off written notice 3x this weekend during office hours. Finally found someone on 3rd try. Other times the door was locked. Staff memeber says she “can’t” give me paperwork or enter my lease termination until 60 days + 1 or 2 weeks. Then I explain all the issues I’ve had and that Tina’s email or my lease mention nothing about this. I have to go back again to get my lease ending confirmed. This is a sketchy complex! Why?- They won’t tell the whole truth- They misrepresent the truth- They ‘’monitor” review of a contract you have to sign to live there.- They are never in the office. Fedex tried to deliver a package at the office for me 4x last week during business hours. Couldn’t do it. No one was in the office. Must reroute to Walgreens.From 2017:The apartment itself is gorgeous but the staff is rude and lazy. They fail to respond to requests (e.g. My packages were not delivered and maintenance didnt have them...turns out they were in the maintenance garage), misrepresented valet trash as an additional fee but I cant cancel it (sounds like part of the rent), lights are out on the main floor hallway of my building, maintenance makes the requested repairs but never notifies you (how do I know my garbage disposal is now working?). Ive been at the complex for just over a month. Cant get my gate code to work. Sent my 16 year old daughter to the office to find out how to operate the gate (office has very limited hours). They have her a code as well but it doesnt work either. During the exchange, the assistant manager was abrupt with my daughter. Normally, I would question my daughters behavior but Ive had a similar experience. The assistant manager called to tell me my 1st rent was late but I paid online. She was quite snippy with me as well. Dont even ask me about Ginger...she is either totally lazy or doesnt care at all. When I arranged to move in, she wouldnt email or call me back about questions. She asked multiple times for my Renters insurance even though I gave her a copy when I signed my paperwork. She denied that my packages (see above) were delivered to the wrong address. She told me to make a claim but fedex wont take the claim until someone checks the apartment. Several days later...ginger checks but maintenance (who ginger said never takes packages) had it all along. I cant get a breakdown of my rent and there is no online statement. The monthly rent due is shown but thats all and they dont even load that until the last 2 days of the month.I should have expected this kind of service from a complex with a 2.2 rating.
Ive been at the Oaks for about four months now and I absolutely love it. Im not sure why the reviews on here are so negative. My experience with the staff has been excellent and I have had no major issues so far. The apartments are beautiful, inside and out, and I feel very safe living here. The price is lower than other comparable apartments in the area. There are walking paths all around through beautiful wooded areas and Ive never been nervous to walk them alone. I definitely recommend this complex to anyone looking in the area!
Stay away - Since Sentinel has taken over, they are more concerned with corporate policy than tenants. My A/C went and was out for 3 days. At first, the office assistant was apologetic and said she would get someone to my apartment right away. Entire day goes by, no one. I go down the next day and the management states that the temperature outside has to be 85 or above before sending someone to service the A/C. If anyone is familiar with Georgia humidity, this is just crazy. The apartments are small (I have a 3 bedroom) and from cooking to drying to blowdrying hair, my apartment gets very hot. Ms. Sarah Magee, seems to be use to managing lower rent properties. For a company the size of Sentinel, 50-200 employees, to be so far removed from reality and the needs of their tenants is unacceptable. As a small business, I would expect the company to specialize in a much more humane approach. With Sentinel, there are no exceptions regardless of the situation. Policy first and …..thats about it. A lot of people share my sentiments. My prayer is that another management company takes over soon Or they will get tenants to match their approach. The kids have no supervision and leave trash everywhere. The lady that lives above me has 6 kids and the noise is unbearable. Not sure why a family of 8 would ever be placed on the top level. We will be moving after 2 years In July 2015.
HORRIBLE! HORRIBLE! HORRIBLE! DONT DO IT!Extremely overpriced for cheap construction inside and out. Constantly harassed by management by problems theyve created. Not enough parking spaces so you park where you reasonably can then they threaten to tow your car. WTH! who does that to their own residents?They expect you to park far from your building and walk a country mile with packages while you never see them walk anywhere but whiz by you on a golf cart as you struggle uphill with bags! Constantly entering your apartment for this and that with or without notice! Residents walk around unhappy and many are just waiting for their lease to end.
Weve lived here for several months and the complex is lovely, however new management just took over, July 2014 and they are atrocious. The former management, Greystar was an awesome team and went out of their way to take care of residents. NOT ANY MORE! Dont move here!!!!! The new management treats residents like criminals. We can no longer access the clubhouse during normal business hours...so no computer use, TV or lounge. They are horrible communicators and simply unkind. They came in, made changes and communicated none of these changes to residents. They are clearly used to running ghetto apartment complexes, but this is JOHNS CREEK! We know the new owner could barely afford to buy this one...they were doing mandatory inspections of apartments whenever they felt like it before they bought it and thought they could come in whenever they felt like it. Since they are used to owning cheap complexes that must be all they know and the care of the place has rapidly declined in just 3 weeks! Rude, arrogant and treat you like youre rental trash. This is an expensive place to live and to be treated so uncurtously is UNACCEPTABLE. MULTIPLE RESIDENTS ARE LEAVING because of this change. We will not renew our lease, we advise you stay away, dont be fooled by the lovely apartments, when management sucks, the complex sucks!!! Come back Greystar these unprofessionals need your training!!!!!!!!
Moved in with my husband in August of last year and loved it here. That is when Greystar operated it. They were bought out and it is just horrible now. When i try to pay rent they cant access my account and then patronize me when i tell them i misplaced my bill. I literally stood in the lobby waiting to be acknowledged for twenty minutes. We miss the old crew. They were friendly upbeat and were one of the reasons we moved here to begin with. I also noticed that their webpage is now down and I have been trying to call the leasing office with a concern for the past 3 hours and i keep getting their answering machine.Definitely moving far away from here:
I read a review that commented on a lack of adequate parking in the reviewers area of the complex.I have lived here nearly two years, and I have parked right in front of my unit, every day. No exceptions.There is an area at the end of the complex where more parking would be convenient. However, the new management group is moving aggressively, and I believe effectively, to obtain governmental approval to add parking.This is a great place to live
I am living now at the oaks at jonhs creek.I wanted to move from 2 beds to 1 bed last last week.The office staff(viki) said “You will pay transfer fee, you can move”So I had signed and paid on 11 / 05, then vicky sent to me letter(It contains “Thank you for choosing sentinel commnuity.”)Then I Think I had a contract.But viki email to me “she does not know about aptments policy(1 bed = 2 occupants) and We(1 adult, 2 children(11 & 3 years old) could not move to”So I told her “Could We already had a contract?”Viki & Her manager tole me “ It is not contract, just appliaction. You just bring back your money”Evenmore They do not say sorry.I have some questions about this situation.1. Why did not you tell us that we can not move to 1 bed before we signeddocuments and paid deposit?I have been visit 3 times before did it.Did they never examine our present contract?2. There are no detail definitions about occupant on your policy.In the USA, Most hotels do not count/cost 3 years old kid.If new married couple in 1 bed has a baby within the lease terms(12 months), they have to move?3. As the principle of good faith, this situation is contract.I trust your mention(“You will pay transfer fee, you can move to 6108 on 12 /04).So I paid consult fee to the law office for extension of stay in the usa.Furthermore I did prolong My house’s lease term in my country.As the law, The contract is always higher than policy, rules. And your workprocedures have a substantive defect.
We have leased here for a year now and I have no complaints. The staff is very accommodating anytime we have a question or concern. Very few problems with apartment or property that are worth mentioning. Only issue that should be address is not with the property or the staff, it is the few people that cant seem to put there trash in the dumpster on the weekends.
Lived here for a few years. Very friendly and attentive staff. Liked my experience living here. A silent and well maintained community with lots of woods around.
One of the worst apartments I ever saw in my life and horrible place to live.Maintenance was not good. Leasing office guys doesnt respond properly towards tenants.Lots of Cockroaches and bugs in the apartment.I see some dirty stuff in the community surroundings and parking lot.Management is very unprofessional and rude.Its better to stay away from this apartments.Management doesnt allow to place plants or lights at least on Christmas day.I recommend not to move here.
Boy do I have a story for all of you. Please read and heed my warning about these people. I work in the insurance industry traveling, all adjusters please stay away!!!I made a trip of 12 hours and arrived at this place around lunch time. I was coming here for a job. I was dealing with an indivdual named Vicki. She seemed really nice and willing to help at first. She stated to me that I had to retain renters insurance on the apartment before even seeing it. I was okay with this at the time as I trust people normally. I went through the lease with Vicki. I signed. This was around 12:00 pm. I went to the apartment. I unloaded and unpacked my things. By 3:00 pm that day I received a call from my boss saying the job had been cancelled. I rushed to the leasing office to let Vicki know. She advised that I was locked in since I had signed the lease. I asked for refund as I was leaving that night back home. She told me no. I asked to speak with a manager above her. She said the lady had been in an accident and wasn’t showing up to work. I was extremely concerned as I had just handed her a 2000 dollar money order (oh yeah guys! They don’t accept checks or cards!!!! Hmmmm I wonder why that is lol). She made me a deal that she would drop everything if I sign that I was okay with the amount I put up intially was okay. The 2000 I was requesting back. ( I wonder why she felt the need to do that. Lol) so I took videos of the apartment and left that same night. Now here am months later and without saying a word to me these people sent me to collections!!!!So I was here less than 6 hours. They bullied their way into making money off of me. Which I don’t have a lot of. And now they have come back for more. Some of the most disturbing people I have ever dealt with. Shady doesn’t even cover it. Please feel free to contact me with any questions about this incident. I will gladly answer.Please do not feed these people money. Watch your back seriously. They will steal from you in any way that they can......
Do not rent there, i just moved out , they will do them best to take all you money like deposit, credit , they charge like mark on wall , not clean properly stove ,floor .....even you clear very well , with no any conformation or pics , just a paper you ask on site ,when you move out , you will not allow to put any a litter bigger trash in bin , they have camera upon the bin . or change you $700 ..................
Are the apartments nice? Yes. Here is the problem and why you should not rent here. There is no place for kids to play so they play in the parking lot, darting out between cars, riding skateboards around cars that are backing up and laying in the middle of the road. We have come close to hitting various kids so many times, I am loosing count. I have already seen one kid on a skate board slam into a car backing up. We have talked to the management numerous times and emailed them. Nothing has happened. It even happened today in front of the leasing office. Living here is not worth the risk.
Thank you Ginger Myrick!!!I havent had the greatest experience with this place mainly bc of the tenants above me. However, Ginger Myrick has gone above and beyond the call of duty and her customer service skills are spot on! One time she even gave up her own gate remote when I had problems with mine.. anytime I call the office she attentively returns my call and makes sure to respond to my concerns. She has really made my experience a lot better and I cant thank her enough!Please keep her around!
I think if you are petty, delusional, selfish, evil, vindictive, hate single parents, hate diversity and think the world owes you something youll have a hard time living here.People who complain about living under people really need to get a life or move out. Anybody with even an ounce of sense knows that you will hear people walking above you. If you are that sensitive to noise transfer to a top unit or shut up.Youre not going to dictate what goes on in someone elses unit unless youre paying rent there too. No one is going to walk on eggshells for you. You will get a certain amount of respect as any decent top neighbor would provide, but NOTHING MORE, but be careful because if you give some of these people an inch they want to take a mile.
Wow!! What a dishonet group of staff! My parents rented a 6 month apartment while waiting for the closing of their new home in Florida. They even paid up for 3 weeks that they would not be there and turned in their keys 18 days early. They asked the front desk if that was all, and the staff member put everything into the system and they were good to go. NOW, right after the hurrican hit the area, they alerted my parents that they owe another $300 (including a $100 late fee) and they would be reported to collections if they don’t pay in another week. Ummmm a late fee can only be incurred if they were GIVEN A BILL! This is poor communication and a scam to me. Why would you give them a ‘final bill’ of 900 then turn around and aay ‘oh wait, no there is more and you are late’. Stay away! I am reporting them to BBB and alerting my attorney of this information.
When: I moved to this apartment recently.Howz It: All apartments are with wooden floor. Looks good with good kitchen design and shelfs.Maintenance: I have called the leasing office to replace the light on sunday evening, they replaced monday morning; Thank You So much.What to know before moving: No kids play ground.
If I could give the a half of star I would. The half star would be because the apartments are nice. THIS IS THE WORST MANAGEMENT TEAM EVER IN THE HISTORY OF APARTMENT RENTALS. But they are not the nicest in Johns Creek. You have apartments in Johns Creek that has all the amenities in the world, like free starbucks, two pools, tennis, volleyball, basketball, play ground, dog park, walking trails, garden tubs, up graded cabinets and flooring. The Estates at Johns creek is THE BEST APARTMENT EVER. Any how my point of this review DO NOT MOVE TO THIS PROPERTY. THE MANAGEMENT ARE THE WORST ON PLANET EARTH. Go to a place that will treat you with dignity, respect and kindness. You pay a good price for rent and you should not be treated like you are not even human! AVOID THE OAKS AT JOHNS CREEK AT ALL COST. YOU WILL HAVE A HEADACHE DEALING WITH MANAGEMENT. GO TO THE ESTATES AT JOHNS CREEK, A FEW MILES UP THE ROAD FROM THE OAKS. THE ESTATES HAS MORE AMENITIES THAN YOU CAN COUNT AND THE STAFF IS THE NICEST ON PLANET EARTH.BY ALL MEANS AVOID THE OAKS AT JOHNS CREEK
You can tell a lot about the place by how a staff member treats you over the phone. I just called and unfortunately the person wasn’t even trying to be helpful. Unfortunate, cause im ready to move in but just prefer not to even come close to this place after that.
No padding under carpet, moved in to a unit with a broken dishwasher, a hole in a door that had been repaired with tape and paint to cover up, they arent giving the referral deposit to my coworker because they logged my reason for visiting incorrectly, found a black widow spider in my second bathroom the other day, my neighbor plays technopop at 2 am, I can hear EVERY SINGLE CAR that drives by, there is large trash all around the property by the garages and end buildings (things like entire tv stands, bedroom suites, and a pile of beer cans the size of my truck!).... I would say its livable but I wish I had chosen something more on the property and less on the location- their only redeeming qualification.
I found my living experience with the Oaks at Johns Creek above satisfactory. When I needed the assistance of Sarah, the general manager on site, she offered helpful options in a polite and friendly manner.
Terrible and mean staff, buildings not well maintained, lacks a place for kids to ride bikes and play with sports balls.
Just signed my lease today.Everyone at the Oaks is extremely helpful and answered all my questions thoroughly. Quiet and peaceful location right in the heart of Johns Creek. Move-in day cant come soon enough!
Chilling like Bob Dylan!Lived here several years and once additional parking was added, it has been an amazing place to live. Staff is prompt and friendly. Grounds are well attended and any concerns or issues are quickly addressed and resolved. Highest Recommendation.
Beautiful amenities and nice place live.
Staff at oaks very friendly. They always warm welcome and whenever there is any issue they solve it right a way. Luv there customer service and my kids luv the donuts on sat
Spectacular property in an upscale neighborhood. Safe area to live.
No privacy, walls too thin, management is trash
Nice place to live. Wooden floors, pools and a lot...
Great property with friendly and very helpful staff. Tina is an awesome property manager!
Great place to live
Top notch apartment community with just about every detail you would want in one.
Love living here.
Very friendly staff, Facility is new and well maintained.Great convenient location and quiet surroundings.
The place is beautiful and well maintained. With that being said, Management and Leasing Consultants (Abbey) need serious training on Customer Service and Building Management. Its amazing that in 2019, Sentinel requires you to sign your lease in person and manually sign the longest lease I have ever had, as well as provide a check for the first months rent. Theyre just old fashioned you could say but when youre moving from another state and cannot be present for move-in day with your partner, the solution should not be for Management to mail you the lease, you sign it and have it notarized, then mail it back on your own expense. What if your partner was deployed? Keep in mind, Management had to get involved as the Leasing Consultant was providing inaccurate information and not willing to work with us to identify a solution.Then on move-in day, you write out a check for the amount verified by the Leasing Consultant only to receive an email an hour later that she miscalculated the amount (you owe more), then sends a follow-up email stating she miscalculated the new amount and oh by the way, the new check has to be submitted before the office closes at 5:30pm. Due to the Consultants incompetence my fiancé had to cancel 3 meetings in order to get back in the area before the office closes.The entire move-in process has been absolutely ridiculous and I hope this isnt a sign of things to come. Get it together ladies!!
Excellent management team
Seems nice
My rating is toward the unprofessionalism of the office staff -
Superb! !!
Great
Nice community
Jennifer is awesome
Terribe, terrible place,
Total reviews rating 3.3
54 Reviews for The Oaks at Johns Creek 2023:
Review №1
2022-01-26A man lived with his emotional support dog at a Georgia apartment complex for over a year before management gave him an “unauthorized pet” notice and tried to kick him out, according to federal court filings.Now the property owner and management company owe his family $35,000.Federal prosecutors reached a deal with property owner Johns Creek LLC and its management company, Sentinel Real Estate Inc., to settle allegations they discriminated against the renter in violation of the Fair Housing Act by ignoring his request to let the emotional support animal live with him and failing to renew his lease, the U.S. Attorney’s Office in the Northern District of Georgia said in a Jan. 21 news release.The renter died before the case was resolved, prosecutors said, meaning the money will go to his estate.“People with disabilities who need assistance animals to support them with daily activities should be allowed to keep these animals in their homes,” U.S. Attorney Kurt R. Erskine said in the release. “A person who needs the continuous support of an emotional support animal should not have to face continuous obstacles to simply keep their pet at home.”A representative for Sentinel and a lawyer representing the defendants did not immediately respond to McClatchy News’ request for comment on Tuesday, Jan. 25.Representatives for Johns Creek could not be reached for comment.According to the settlement agreement, the renter moved with his emotional support dog into an apartment at 11000 Lakefield Place in Johns Creek, Georgia, just outside of Atlanta, in April 2017. The address belongs to The Oaks at Johns Creek, a 264-unit apartment complex.The renter first received notice in August 2018 about an unauthorized pet on the premises, which prosecutors said he used as an emotional support animal to cope with a “mental health disability that limited his daily activities.”There is a difference between emotional support animals and service dogs that are trained to perform tasks for someone with a disability — such as a guide dog or seizure response dog, according to the Americans with Disabilities Act National Network. Emotional support animals are akin to therapy animals that “provide companionship, relieve loneliness, and sometimes help with depression, anxiety, and certain phobias.”The renter’s lease agreement didn’t allow dogs, court documents state, and he was put on notice regarding the pet in August 2018. He reportedly gave management a copy of his dog’s identification card under the Service Dog National Registry in response. He also followed up in October that year with a note from his doctor regarding the dog’s status as an emotional support animal.But management never responded, prosecutors said.Instead, they reportedly waited until his lease was about to expire in March 2019 and told him it would not be renewed. Court filings state they gave him until the end of April to vacate the apartment.“The Complainant did not want to move from his residence, and he sent multiple letters from several doctors to be able to renew his lease with his requested reasonable accommodation,” prosecutors said in the settlement agreement.The property owner and management company eventually agreed to sign a new lease with him that included an animal addendum. But the government said their previous actions violated the Fair Housing Act, which bars discrimination against renters and homeowners based on race, color, national origin, religion, sex and disability.The act specifically requires housing providers grant a reasonable request for accommodation regarding service and emotional support animals when there is proof of a disability and other qualifying factors are met.
Review №2
2022-03-15Absolutely a nightmare. The office is absolutely useless. Extremely loud and inconsiderate place. Poorly built complex, cheap building materials. Absolutely a waste of money. AVOID AVOID! Stay in a tent under a bridge before coming back here.
Review №3
2020-11-16Visited this property today with my wife cause we are looking to move due to our current apartment not working with my disability accessibility. As soon as we drive through the gate it was beautiful especially the scenery we did a quick drive around the complex it was just amazing. As we approached the leasing office for our appointment the woman was not only very professional but very knowledgeable with every question we had. As soon as she took us to do our tour we fell in love with the beautiful layout of the apartment and especially the easy accessibility we were literally sold instantly. From start of our tour throughout the the end of tour we were amazed. We applied literally as soon as we left the apartment complex hopefully I’ll get to enjoy this apartment complex in the future.
Review №4
2020-05-21If I could give this place 100 stars, I would. Not sure why there are such low ratings, ite been the complete opposite for me. I have had previous apartment experiences that were nothing short of terrible. But from the moment we moved into The Oaks, we have been pleasantly surprised. Abby was our main source of contact when we first moved in and she was so sweet and helpful, but I think she is no longer working here. Nevertheless, Alessandra, Lorena and the Property Manager, Tina, always go above and beyond to make sure things are taken care of and are very helpful with answering any questions you may have. The property is beautiful and well kept. The maintenance staff are ON IT, unlike any other apartment Ive seen before! The property is clean with beautiful landscaping and the amenities are always well-kept and looking nice. Valet trash is amazing and super helpful. The pool/grill area is gorgeous, very relaxing and its a saltwater pool- how cool! The gym is nice and perfect for anyone needing a quick workout. Saturday mornings they have donuts in the leasing office! As far as the units themselves, I am in love with my apartment. It is huge, spacious, hardwoods and carpet and the appliances are very up to date. I feel like I live in a luxury apartment! I just renewed my lease for a second year and I wont be surprised if I stay for another after that. I truly appreciate the hard work of the staff at this apartment complex and I love living here. Thank you, Oaks at Johns Creek! :)
Review №5
2017-06-16This place have the WORST STAFF members, rude and cruel. They never apologize and have bad reputation. Even though the apartment is well built and nice inside, the staff members are so unprofessional you will want to move out immediately after having some conversations with them. They do not know how to apologize after their mistakes. Also, they will never greet you except for the day of contract. Overall, if you want to consider a nice place to stay with a friendly staff member(this also is considered service), this is not a good place to be recommended. However, the apartment neighbors and house is nice! I have way more things to said but it will be over a page.
Review №6
2021-08-07Dont know how anyone can give this place a 5 star rating...Staff is beyond awful and mean. Apartment is dark with no real sunlight. Anytime the apartment under me cooks i can smell it in my apartment. Not worth the money. Would never refer anyone here.
Review №7
2016-11-19Very spacious, luxurious apartments in a nice city. The units feel private and its a relatively quiet complex. However, the gates malfunction fairly often and are sometimes unusable. They require a valet trash fee, but the trash crew doesnt always take your garbage, without reason. Minor complaint: the refreshment bar is typically dwindled down to nothing (coffee machine needs cleaning, no snacks, out of creamer, etc.). They dont keep the grounds very clean: landscaping could be better, and the breezeways could be cleaner. Maintenance crew is quick and friendly. Rent isnt bad compared to many other apartments in the area, but for the price, it could be a little nicer.
Review №8
2019-12-03I just renewed my lease for my second year. I dont know why this place have such low reviews. I have had such a great experience here. From all the great ladies in the office to maintenance who goes over and beyond everytime. This is the only apartment complex in Johns creek that provides school buss transportation to both Northview and Shakerag top rated 10 schools. Apartments are very nice and spacious. Bonus is Valley trash pick up by your door extra $25 a month but well worth it. Grounds are extremely well taken care of for an apartment building. Pool and club house is very nice and clean. And again cant say enough about all the ladies in the office from leasing agents to managment. Always friendly and helpful. I would highly recommend this place. Almost forgot to MENTION location location!. In the heart of Johns Creek.
Review №9
2017-09-03Matt, Ive lived here for 2yrs, how dare you say ignore these comments, theyre just disgruntled people. Thats super rude and inconsiderate because during my time here, Ive had numerous issues with management and Ive never seen you put up your dogs poop not once. I will not go into the details on my displeasure here but what I will say is Im glad Im finally moving, Ive had issues with management, work orders and maintenance, parking, and there are rotating changes in team members. I pay to live in a certain place with certain accommodations which this is not it. Ive also had a heated debate with the lady who is over the property manager, I believe the DM, her attitude is disgusting, it makes one kind of understand why the staff here dont seem to care. These beautiful apartments will hit rock bottom, if this management stays. Something is seriously wrong with this picture. Theres a reason there are low rated reviews and so many of them! I gave a 2 star because at least Vicki, the assistant property manager, makes living here tolerable, well until I move, especially with the amount of stress shes under! Thanks for everything Vicki.
Review №10
2015-03-26I moved here for temporary corporate housing and Im glad its temporary. Management is lacking in professionalism and any basic understanding of customer service. My move in was disorganized and the property is managed inconsistently. Id like to come home to a quiet place, but I come home to unattended, screaming children running around on a daily basis. My neighbors across the hall tell me its even worse come summer. There is no insulation between the units. My car has been run into several times. Footballs are thrown at the building and hit my window on a regular basis. There is no respect for others property and management will not address this. I have found Sara and Joan to be unresponsive and ineffective. All of the construction dirt and noise across the street just adds to the headache. There are some trees and it seemed nice at first, but thats were the peacefulness ended. The property is just not well maintained. Management is only concerned with the bottom line and shows no focus on customer satisfaction or retention. Everyone is nice at move in, but its typical lip service. I dont recommend the Oaks for corporate housing. Executives would be much happier at much nicer apartments in Johns Creek that are run with good old southern hospitality. The only plus is heading into my office every day.