The Retreat at Johns Creek Apartment Homes in Duluth


Phone: +1 770-637-6897
Site: https://www.retreatatjohnscreek....
Opening hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–7PM
  • Friday:9AM–6PM
  • Saturday:10AM–5PM
  • Sunday:Closed
Edit info

3.5 (156 comments)

Review №1


Ben from the leasing office is the most driven and helpful agent Ive met in the area. Despite only working with Johns Creek for a year, he was a wizard of knowledge about the property, rental policies, and surrounding area. The quality of the properties was expected, but it was Bens knowledge and charm that sold me. He deserves better and should rightfully be recognized for the quality of work he puts into providing and knowing for his community. Ben - thank you so much, we are looking forward to moving in.

Review №2


My family and I had a great tour experience with Ben a few weeks ago when we came to visit the Retreat at Johns Creek. We went to visit and were considering it as an option as we are relocating from another state.Both me and my husband called the Leasing office multiple times a day during business hours AND I send an email which was never responded to for the past 2 weeks since the tour and have never been able to speak to a live representative yet.UPDATED REVIEW: We were able to speak with the Client Services Manager, Elena who apologized for the issue and was able to answer our questions.Thank you!

Review №3


We lived there more than 1 and half year, initially we loved the apartment. Once my neighbor complained my 3 year old kid running sometimes during day time too. We explained the management but they simply ignored whatever we said and sent a notice and did not extend our lease. So in my opinion its not a good place to stay with kids . The mail box system is another horrible, they were replacing the mail boxes since years so. we always need to stop by the leasing office to collect the mails :(

Review №4


Update: I have removed my 1-star review as we have seen some positive changes since it was posted.- Management is aware of tenant habits and have been proactive in communicating courtesy expectations. They have continued to mediate and encourage neighborly actions.- Office was very quick to respond to my review after I posted it. They have been kind and empathetic.- Gate is still frequently broken, but that is a community problem, not a management problem.- Mailboxes have been fixed! Tenants no longer have to go to the office to get their mail.Things are looking up and will continue to improve as the community becomes more courteous and aware. Management is trying.——————If you are looking for reviews, please note: The Retreat/Management does NOT respond to the emails sent to the account that they post on their review responses. This is misleading and all about optics.This apartment complex has created so much stress and this list is just a snapshot of our frustrations. We are paying our rent, staying in compliance, and getting out as soon as our lease ends.1. Residents are rude. If you live near the playground, children will scream and run out wild and parents will not intervene. They will run into traffic. They will run into breezeways yelling without consideration for the neighbors living in those hallways. I wish we had been told our unit would be so close to the playground so we could have negotiated a different unit or found another complex.2. The office staff/courtesy officer will not reach out to residents to solve issues. They tell you to call the police. We have had noise issues with our neighbors running and stomping since they moved in (prior family were never heard—just normal living sounds) and we were told to call the police. On children. Not okay.3. Gate is always broken. Don’t expect that as a form of security. The residents/their guests are so rude, bust down the gate on a monthly basis.4. Weekly/daily emails with messages and reminders of protocols fill my inbox. This complex loves to threaten tenants but they never seem to check their own email to address problems.5. You will find that facilities and Maintenance are lacking. We have had to make repeat requests and the resolutions take an unsatisfactory amount of time.6. Instead of fixing the mailboxes in the complex, they have kept all the tenants mail in the office, only accessible during office hours, and have no game plan to fix the mailbox situation for the whole complex. Which means any packages we receive and don’t make it before close of business, has to wait till we can get there. They will send your items to the post office if you cannot work within their timeline. For people who work long hours—this has caused problems.7. We received an email the day before the 24th that the office would be closed through Sunday. If you ordered something to arrived before Christmas, this puts residents in a jam because they cannot grab anything from the office on the 24th.8. On their holiday break email, customers were told they would be fined if they called the emergency line about: broken stove burners, lock-outs, “minor” leaks in pipes, clogged toilets or sinks.9. Oh yes—and all that you are reading about the roaches is true.Maybe move in if you have friends here and don’t care about living in a calm and courteous complex. This is not a retreat.

Review №5


Questionable maintenance, unhelpful every-time. Something is always broken. Our ceiling had a giant leak and it took days for someone to come and fix the leak. The basketball court is always extremely hot and the net is broken. The kids terrorize the people that work out in the gym, and during the summer the pool is hardly cleaned (if it’s not closed.) the cyber cafe computers are practically torn apart, the tvs don’t work, and the board games are missing many pieces. The racketball court is never open. Many air vents in my house never work and the rooms feel like a sauna while the rest of the house feels like the arctic tundra. Don’t be fooled by the pictures.

Review №6


Quick update: our issues with patio have been resolved. Thank you Jessica for the quick action!This is a pretty decent community at the Johns creek area. Homes are good in terms of amenities. We have been living here for the past 6 months and our maintenance requests are always taken care.

Review №7


The floor quality is pretty poor. You can hear thumping noise on the roof even if someone is simply walking. Staff keeps complaining about being short staffed. Does not easily heed to the complaints. Multiple follow ups needed with assistant managers and managers sitting in the cabin and the attitude is pretty rude. Ben is the only guy who is helpful.

Review №8


If you have to work or go to school in the area, these apartments might be your most affordable option. Your rent will likely be raised by $100+ after a year, and predatory business practices are used to attempt to coerce you into signing a new lease several months before yours is even up. Don’t want to sign their first offer to renew your lease 4 months ahead of time? Don’t worry, your first offer expires a few weeks after it’s sent to you and the next one will be even more expensive! You’ll also be paying 50$ a month for their cable/internet even if you don’t use it. All that being said, the maintenance team is great and responds the day-of your request being made, they’re always helpful and kind.

Review №9


This community is having full of roaches, and the reviews on roaches are correct. And the pest control is no use as well. Roaches are still coming after the pest control has been done. Management have only one answer they are short staffed.

Review №10


I love the entire staff!! The community manager Jessica has always been nice and understanding to my needs. Keep up the AMAZING JOB Team Retreat 😉

Other Apartment complex Nearby:
  • 3.9 ·(45)

    Avonlea on the River Apartments

    from this place 1 mi

    I lived here a little over a year (moved because of a job in a new state) and I loved it! I have ...

  • 4.1 ·(112)

    ARIUM Johns Creek Apartments

    from this place 1 mi

    I have been living here for 8 months now and it has been great.. really good maintenance, if any...

  • 2.8 ·(72)

    The Foundry Duluth

    from this place 1 mi

    I love the maintenance tech Joe! He has always been friendly and professional. We just recently g...

  • 3.4 ·(123)

    The Crest at Berkley Lake Apartments

    from this place 2 mi

    Although my time living here was brief, due to a major tragedy in my family, Valerie Cruz and the...

  • 3 ·(74)

    Berkeley Landing Apartment Homes

    from this place 2 mi

    Would not recommend to anyone. The apartments are ran down and if you file a request for somethin...

  • 2.5 ·(22)

    Woodmere Trace Apartments

    from this place 3 mi

    I made an appointment for today 7/23 and Ms Golden was absolutely the worst leasing specialist I...

  • 4.1 ·(9)

    Everleigh Duluth

    from this place 3 mi

    So pleased with the customer service provided at this location. I was greeted at the entrance by ...

  • 3.4 ·(57)

    Aylesbury Farms Apartments

    from this place 3 mi

    When the option came to renewing my lease after the first year of living at Aylesbury Farms in Jo...

  • 4.5 ·(21)

    Evoq Town Flats at Johns Creek

    from this place 3 mi

    Evoq is a beautiful property. Very clean and quiet. Has a lot of social events that you can atten...