Toyota South Collision & Glass Repair in Forest Park
Site: https://www.toyotasouthatlanta.c...
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:Closed
- Sunday:Closed
I got much more than I expected. The service I received was exceptional. Before my vehicle had even arrived Leland was on the Job. He made sure all of my paperwork was completed to ensure no delays. He let me know when my car had arrived for service and how long it would take. Keep me abreast of the progress and any changes. He explained my repairs and even showed me visuals on the computer. The costs were as expected..no surprises! I was called when the repairs had been completed.. When I picked her up. She was sitting looking pretty. They had washed and vacuumed her. We were happy...Me and my Car!!
They did great Allie is amazing and was very patient with me they just low key took a little to long whe man it came to the smallest things that needed to be finished
This is a super bad company. I was unfortunate enough to choose this store. Inefficiency, no credibility, all kinds of lies.
They did a fantastic job on my vehicle
Sacrifice quality on profits and speed, Brian Clair brings lots of excuses why the job is poor, excuses that are not valid because that’s why they getting paid. On top of that lack of honesty, never again
Clean Impeccable customer service
Lie about balancing wheel when didn’t, loose grill, loose door molding, 1/8 of an inch door misalignment visible, poor cleaning up on return car.
There good they keep me updated on my car, they ordered tha wrong part tho...
Service was awesome Driver very professional and courtesy
Informative helpful and professional. Alley was great to work with
They do an excellent job; it is expensive, but it is excellent.
Great work!!!
All excellent
Total reviews rating 3.6
23 Reviews for Toyota South Collision & Glass Repair 2023:
Review №1
2022-05-27I absolutely recommend this place. Despite all other shops giving me ridiculous drop off times, Toyota south collision got me in within days. They gave me an estimate of about 2 weeks and a half for work. They finished a day ahead of time, kept me up to date w text, so it was no need to call. Brian was very pleasant to speak and work w. Photos are before and after repairs on my 22 corolla
Review №2
2022-04-26Toyota South Collision & Glass Repair did a great job on our car! We went in for a damaged exterior and Brian and his team were amazing! They walked us through all the steps, they were speedy with the repair and above all else professional. We are really happy with the job they did.
Review №3
2022-07-25Interested in spending money and being mistreated? This is your place! While admittedly, they did good work, the interactions (or lack there of) with managers or customer service agents is just terrible! I brought my car in for minor repairs and they gave a timeline. The timeline passed, so I gave an extra day understanding that businesses are having a rough time with staffing. I called only to check in and the customer service rep that I had was so disrespectful! He acted as if i was bothering him after no update on a timeline HE PROVIDED. Eventually, after getting my insurance and Toyota Cares involved, I got my car back, and it was in pristine condition.After some months of separation, and being a glutton for punishment, I went back to see about a quote for a possible paint job. The place was empty. Not a customer in sight. The front desk agent went to notify a customer service agent to provide a possible quote. She told me they were on the phone. In that time, 2 additional customer service agents passed multiple times with me waiting, they refused to help or even ask what could be done. One was within eye and earshot, she told them what I needed, and he refused to get up from his seat. After a while or being clearly ignored, I left. No need to try and spend money with a business that see’s no value in you.
Review №4
2022-06-09To start out, Allie & Doug are the two people I worked with. Both are exceptional at what they do. I got in a accident with a tractor trailer a while back and it tore up almost the entire passenger side of my F-150. They did an awesome job on the body work and I’m surprised & impressed at how little bondo inconsistencies there are. Honestly good and professional work from the techs as well.However, not everything was butterflies and rainbows because I got my truck back being unable to lock/unlock the rear doors & one of the mechanisms was jammed. It took some time to facilitate, but Allie really knocked it out of the park on the communication side. She got me fixed up, no questions asked.Overall, I highly recommend taking your vehicle here. Not just Toyotas. They did a great job on my F-150. They might take a little longer than other shops, but it’s because they are doing it right.
Review №5
2022-04-06First of all, Ive used their services twice before after 2 car accidents. No problem. I used them again 2 years ago after a lady hit my car. Long story short, the bumper was replaced. I went home, it began coming off. I went back. The guy stated that the mechanic forgot to do something. They fixed it. It came a loose again the next day. I called State Farm and explained the situation. They told me to go somewhere else. I went down the road to Caliber Collison. They told me that Toyota used glue instead of what they were supposed to use. They also didnt replace or repair the fender. Long story short, they took Toyotas money and didnt repair the car correctly. State Farm told me that they will be doing an inquiry and filing a complaint.
Review №6
2022-08-04It really looks as good as new. Thank you very much for the repair, I left there a happy customer!
Review №7
2022-06-16Do not trust them,They are going to fix one part and damage other part in your car!Stay away from them if you like your car!
Review №8
2022-06-16Warning,Worst place ever!!!!I brought my Rav-4 2019 for collision here and they burned the GPS and told me since nobody can prove it we are going to fix it for you!!!Believe me, not a right place for you!!!
Review №9
2021-06-28I’ve been dealing with Toyota since I was a teenager and this is by far the most unprofessional center I’ve dealt with. I dropped my car off May 1st and it took 22 days to receive it back for work on my front bumper. I understand we are recovering from a pandemic and labor isn’t what it use to be. COMMUNICATION would have settled A LOT of troubles that arose. Leland’s lack of communication and attitude will be the downfall of this establishment. After a certain point to remain professional on my part I allowed my insurance company to be in contact with him and they even said he’s aggressive and not friendly. If you needed more time, quote the time you’ll actually need not what I and the insurance company wants to hear. That was a huge inconvenience and made me not able to pick up my car until today and it was done last Sunday. He didn’t communicate with the insurance company on payment so I had to for 3 days then I had to leave out of town for work. I will have the work cross checked by Toyota this week and hope the best for this establishment.
Review №10
2021-10-20My car was towed here on September 6,2021. They have text to keep you updated. No one ever called me. Once they passed the deadline they had given me of September 23,2021. No more texts were received.I had to go up there to find out my car was ready. I would not recommend them. My car was ready on October 20,2021