Kerbside pickup
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
So I’m a man who was in store picking up some items for my wife. I’m not a frequent shopper at this beauty store, for obvious reasons lol. So when I was sent to pick things up I knew I’d be lost. THANKFULLY there was an associate by the name of Shay. While I was on the phone with tracking down certain items,Ms. Shay was leading me to exactly where they were.She was extremely professional and a true life saver. Thank you for your help!!!!!
For the second time, I had a horrible experience with the Brow bar at this location. The first time I booked the person was an hour late, the second time I book I show up and to be told “someone will be with you shortly” to “ are you sure you booked it we don’t see it” yet I had the text confirmation and confirmation from the ulta page for this location. After waiting around 10 or so mins someone came to tell me “the person no longer works here, we don’t have a brow bar now” of course I expressed my frustration to the individual and she flat out told me that when people book online it doesn’t really notify them….so what is the point? I get it not her fault at all but I’m sure if I go online to try to book an appt with this location it will let me….would be nice if the store would update their system so people don’t waste their time driving x amount.
Customer Service was extremely lacking. Wanted some help, had questions about some different foundation, sales staff didnt even walk toward me, she shouted across the store asking if I needed any help. When I asked about the foundation, she mumbled an answer, never walking over toward us. My daughter and I just left and didnt purchase anything.
Great variety of products. They stock a shampoo and conditioner that my wife and son love and my daughter loves their beauty products.
If you dont mind spending a lot of money for the same thi g you can get elsewhere for less expensive this is the place for you. The people are nice & helpful. Too over priced for me, but, I had a gift card so I went.
Very friendly staff and every sort of device & application that you could want or need. Prices tend to be higher end. Also, great stylists, waxing and make-up folks.
First experience was great, second time not so great. The warm and fuzzy feelings have worn off. I will be ordering my items from ulta online. Better service
Worst Customer Service ever.Waited for someone to help me as I stood at the end of line trying to make eye contact as employee walked past several times.I finally walked to front of store and approached her and she engaged in conversation with another employee. I explained I needed assistance picking out a new type and color of foundation. She was snappy and I obviously bothered her. She did walk with me to item I was interested in. I stated I wasnt sure of color how could she help me. I was told not to touch the bottles to look at the colors and pick like that. I stated 40.00 for a bottle I would like to attempt to match to my wrist. She repeated her self. I said thanks and walked out.
Ms. Isabel did amazing on my hair ! So sweet and professional also, definitely will always come back to make appointments with her. Sis understood the assignment !
Expensive and limited selection of nail art tools. Really not all its cracked up to be. I found the store itself to be overwhelming. The staff was great at the front counter, though, and friendly, just didnt have the selection available in other stores.
I visited this location for the first time on 12/26 around 11:00. Although there were more employees than customers in the store at the time, none of the workers asked if I needed help after wandering the store for about 10 minutes. They were too focused on their own personal conversations. As I approached the register to check out, a heavy set employee I believe is named Ashley (according to the name on the receipt) was VERY unfriendly. She initially never acknowledged me when I got to the register by asking, How are are you? Did you find everything ok? or a simple Hello. She just proceeded to ring up my items without saying a word. To break the ice, I cheerfully asked her, How are you today!? She didnt give an immediate reply when I spoke, it wasnt until about 5 seconds later she responded with a annoyed Hi. After this experience, I dont think Ill return. She didnt make me feel welcomed AT ALL! I was made to feel as if I was a bother. Please retrain your employees on customer service etiquette and courtesy because quality customer service doesnt exist in this store.
I like to visit Ulta Beauty and treat myself to some nicer products. I appreciate that the staff here are less annoying than other locations about the Ulta rewards card. They have the typical Ulta selection, so I can always come back to get products I enjoy. Also, the staff doesnt follow you around asking over and over whether you need help.
I used to truly love Ulta. However, each time I go in they’re out of something I need. I have noticed they’re carrying less and less stock. I know I can order online, but colors online don’t always look the same as in person. Ulta is just okay now, and that’s coming from a MasterCard Rewards member.
Store is clean and staff seemed friendly. Salon service was amazing! Alisa was my stylist, she listened to what I wanted, then executed the cut and style to perfection. She even paused to discuss my upcoming color plans with me. Shes a great stylist and a tremendous asset to Ulta! I cant wait to see her again!
I wasn’t going to post about my experience, but it was the most unpleasant experience for a first time customer. I made a hair appointment yesterday which was scheduled today at 12. I was a little early because I dread being late for anything out of respect for people time. I know it’s a pandemic going on so I understand extra precaution. When I arrived I couldn’t get in, but a young lady did come to the door to acknowledge I was there. I told her I had an appointment for 12. She went to speak with the stylist and came to inform me that I was early and the stylist was still with a client and asked that I wait in my vehicle. Completely understandable! However, I waited outside till 12:45, no one came out or called to give me an update( phone number was provided when appt was made) as far as how much longer I had to wait. I left because things happen for a reason at least that’s the way I see it. In the future, please communicate with your clients. Very unprofessional and customer service has to get better. Not just here but everywhere. Hope you’ll take this as constructive criticism and improve.
This past Monday June 8, 2020, I came into the Warner Robins Ga location to get my hair colored after not having it colored for many years and was very excited for a change. I showed the manager who I had my appointment with the picture that I wanted to try to get close to which was a rose gold color. At first it felt like she was trying to scare me away with the price of the service but I saw it online prior to my visit when I booked my appt. After her trying a couple diff things she could not get even close to the color I wanted. Basically the only change to my hair is the lighter strands from where they were bleached and when I asked if there was a reason the color didnt take she said she did not have all of the stuff necessary due to delivery delays which I completely understand but that would have been nice to know from the beginning not at the end when Im expected to pay $195 for something that is not what I wanted nor much of a change from what I had originally. Im very displeased with the service I received for the amount of money I was charged. I sent an email to Ulta directly since the person who did my hair was the salon manager and that gave an auto reply that they would contact me within 24 hrs and nothing and I sent a chat message to the company and was told by the person in the chat that they would send what happened to the store and district manager to contact me and nothing from them either. All I wanted was my hair corrected for the amount of money I was charged and now they have made it to where I never want to do business there again.
Help solve my problem and were very polite
Terrible customer service. I walked in the store and no one greeted me. I walked around and noticed an associate posted up at a station that looked me dead in the face and didnt say a word. She then went back to doing whatever it was on her cellphone. I walked over to another isle and as customers were coming in they were greeted. An associate walked right by me and still didnt say a word while I while I was shopping for lashes. I then decided not to make a purchase and walked out the store.. With some many companies going out of business you would want to satisfy as many customers to keep your business thriving Ill drive to Macon to make a purchase before ever entering this store again.
I love this location but i am VERY disappointed with their staff. I bought my niece a Kylie Lip Kit for Christmas ($30). I gave her the receipt in case she didnt like the color. She went to the store to exchange the pink for a more neutral color. At the register, the employee accidentally refunded the Lip Kit back to my debit card. She told my niece she was sorry but there was nothing she could do. The money has not returned to my bank account, and my niece is without a Christmas gift. This is COMPLETELY unexceptionable. I understand that accidents happen, but saying there is nothing they can do and for her to leave the store empty handed is sh*** customer service. My niece was told she would get a call from the general manager Sunday and that did not happen. She called up there today (Monday)- only to be told AGAIN that there is nothing they can do.
My granddaughters and I had a great time in Ulta today! Great staff, helpful and friendly. Even on Black Friday toward the end of the day, every one of them were all smiles! Carlye did our brows and has done them before. We love her! Shes professional but not stiff. Shes knowledgeable about all areas of the store. She does a fantastic job on our brows and honestly, shes the reason we came back. We are hooked now! Thanks to every employee who braved Black Friday today!
The store was clean we found exactly what we needed! And it was on sale the staff was friendly! Great service! This store is is a plaza with the old navy home goods cato home depot dollar tree and I believe a rue 21 and bookstore! We got a LOT of Christmas shopping done here and also a hibbits sports was located in the plaza too and it was close the Walmart getting in and out was a breeze!
I get frustrated every time I shop at this location. The employees are unprofessional in every sense of the word. Half of them are too busy with their loud, personal conversations to even notice you, and the other half pester you every ten seconds to see if you need help. The crazy thing is if you actually take them up on their offer, they either disappear, or tell you they are out of the product. They seem to be out of most everything Ive ever inquired about. I went into the store today to purchase a few things. I walked around the crowd of employees who were chatting amongst themselves, and a girl popped up from behind them to see if I needed help. I told her I needed a cuticle cutter. Within 30 seconds, she suggested I go to the dollar store, Amazon, and Sallys. I asked her where the nail care area was. She proceeded to show me, and low and behold, there was a cuticle cutter with no price. She just shrugged and said, shouldnt be too much as she walked away to continue her conversation. The salon employees in the back are so loud, you can hear them at the front door. The icing on the cake-when you go to check out, and the cashier barks at you. NUMBER! No hello, nothing. I dont know who runs this store, but they have a lot of work to do with their staff.
I’m not at all pleased with the little conversation me and the rep had. I understand you want to sale your products and all, but don’t tell someone they have dark spots on their face, and then TOUCH their face! Luckily I was in a good mood, because you don’t violate someone like that. It’s common sense. Another lady lied about what kind of facials they offer. She only named the expensive ones, instead of ALL the facials available. I’m so disappointed with the lack of good customer service that wasn’t provided. This is ridiculous.
I have been shopping at Ulta since I began wearing make up and have lived in many cities, and EVERY single time, Every single city, I have always gotten great customer service... Thats what has kept me with Ulta ... Until now. This store has some of the RUDEST sales people. Their Customer Service is horrific. They will literally argue with you even though they are wrong. They give nasty attitudes when youre in the store... Not helpful, or knowledgeable. They are clueless half the time on the specials they are running, refuse to match online sales (when it DOESNT say online only). I will absolutely be going to Mac and Sephora for now on, until I move from this town. That Ulta is absolutely a shame to the Ulta brand.
First time I visited, about 3 weeks ago; and my shopping experience was good. Found the blue shampoo I was looking for and was assisted in the makeup brush area. Needed to replace one I had. Was provided great advice on a foundation brush made by urban decay and I love it. Thank you!
I was excited about visiting Ulta, I was looking for a new foundation as Id never had a nice one before. I approached a group of workers and when I was asked if I needed help and I said I was looking for a new foundation, one rolled her eyes and one started to help me. Overall the girl who helped me seemed more interested in her conversation with her coworkers about what to get for lunch than in really helping me. Felt like I was just annoyance to them.
I always love going here. The staff is always friendly and helpful. Everything is always organized and easy to find! The sales are really good too! Love this Ulta. Keep up the great work!
This store has just about EVERYTHING!!! It was very clean and organized. I wish they had the perfume I was looking for, but I kind of figured they wouldnt have it. They had perfume I didnt expect them to have. The young ladies that work there were very helpful!!
I used to love shopping here. But for the past year and a half the customer service has went down hill.There is only a couple of ladies that are actually friendly. The rest are rude and do not even greet you. They never have what I need in stalk and when I have returned a item the assistant manager I think her name is Ashley (dont quote me on that) and another one of the staff that is always at the front are always so rude. I spend way to much money here. I feel uncomfortable even coming in here now. I will do all of my shopping on line only until I relocate or I will travel to Macon for a more welcoming atmosphere. Ulta I would recommend either training your employees or replacing them.
Went to get a beach wave perm and it was a wonderful experience! The salon manager Sandra Williams did an excellent job with the perm. My family absolutely loved it! Will definitely be returning in the future! She also ended up cutting my daughter’s hair perfectly since my daughter has extremely thick and curly hair that’s hard to cut right! Definitely found a family salon with a fun and friendly atmosphere!
The ultimate beauty store. Actually one of my most favorite places in the whole wide world to shop. They have all the higher end brands you could possibly want/need. I also love how they have samples of all their make up so you can try what it is that you are wanting to purchase to make sure that you like it first. I highly recommend going there if you havent never been.
Some of the staff members are extremely rude. The Warner Robins store seems to be low on stock. Or slow on stocking shelves. You are better off ordering online.
Staff is so rude! They watched my friend and me (who’s a cosmetologist) our entire time in the store as if we were going to steel. We were humiliated. The staff made the experience so uncomfortable that we left and didn’t end up buying anything because we felt so unwelcome. Staff needs to be fired. Will not be returning.
Always love the variety of products offered.
Usually I go into ulta and don’t really ask for help. Reason it seems like I am bothering them. Honestly, but today I really needed help and I asked. Imagine my surprise not only did one associate help me Raven and when she could not find the exact color match she was not afraid to bring in another one named Ariel. Today I was very pleased with the service I received from both these ladies. They went above and beyond and I thank them so very much 💜💜
So I have heard of Ulta trying to scam customers before with putting used items on the shelf but had never seen it before until today. I bought a well known brand of concealer today and after opening the tube this evening I have found myself with NO concealer. The tube is completely empty. How exactly does that happen?
I restocked my favorite new Living Proof brand products... while finishing up my shopping...I had the perfect opportunity to have received the best brow makeover ever by Ariel at the brow bar. She is super awesome at Ulta in Warner Robins!
Excellent shopping experience. Well staffed. Employees are knowledgeable and helpful. My make up was in stock and easy to locate in the store. Enjoyable shopping experience. ~SI
T Germany is an excellent consultant. Beautiful personally, kind spirit, and friendly disposition. I highly recommend her for service. Eye brow, Eye lashes, and hairstyle. You wont be disappointed 😉
Can be pricey but do get points for purchases. Have a great selection of products and today the staff was super helpful. Needed suggestions and help with makeup for my daughters wedding. Lots of Urban Decay my fav.
Not the best Ulta Ive ever been to...customer service should be better. There is always a longer wait time for checking out than most places. Lastly, no one seems to ever be at the brow bar on Sunday which is very disappointing.
Went to get my hair highlighted for my birthday. Wanted to get blue chunk highlights in my hair. My hairs pretty dark and curly. I made an appointment and got in an hour early. What should have taken 2-3 hours ended up taking almost 5. She kept walking away leaving me sitting in the chair. Ended up not taking my hair light enough. Had to do another round of blue. WHICH ENDED UP FADING AFTER THREE WASHES TO LIME GREEN!!!! Even better though is that I asked for semi permanent dye and now I have this one blue streak almost 3 months later. So now I have a giant green blob on my head with one blue streak that will never fade. NOT WORTH THE ALMOST $120 WE SPENT THERE!!! The only thing keeping this from a 1 star is the fact she ended up figuring out why my hair could never grow.
This store has great employees. I wish the hair dye selection were bigger. There werent many choices for at home dye kits. Other than that, I was able to find all my favorite makeup brands.
If gives could give to zero Stars I would. I have went in two days in a row and spent more than an hour with $200 in my pocket to purchase makeup with yesterday as well as today even sat down in the land comes here and waited for 30 minutes ,and to not even have as much as a can I help you find something? when obviously Im sitting there waiting for help. It may have been diffrent if associates were busy, instead of sitting around chatting, on Snapchat, Instagram, Facebook and everything else. Personal conversations at work that no customer needed to hear. And I even had an associate bump into me as they walked past me to ask someone if they needed help when I had been standing there already for at 20+ trying to find tarte Foundation, mascara, bronzer, eyeliner, brushes, face and brush cleaner as well as tarte face powder. Didnt even apologize for bumping into me. Im so dissatisfied I did not purchase one thing and probably will switch my makeup even though I love it, because of their terrible customer service. Im so dissatisfyed, disgusted and brokenhearted. 2 days back to back, over an hour each time... Boy things just aint like they used to be.
I had my wife purchase a shaver and some other equipment as a licensed cosmetologists. They did require the seing of said license. They also recognize CNAs who purchase products for their patients. They carry high quality merchandise.
I could leave a BOOK for a review but Ill try to keep it short lOlSo, I went into ULTA desperate to find a makeup that would cover some bumps on my face that came out of the middle of nowhere 😲 After being there MAYBE 2 minutes... I was approached by this very helpful lady that was asking if I needed help. So of course I began explaining what was going on as she was carefully inspecting my face, & then..... she made a LIFE-CHANGING suggestion that has in fact been just that....life changing! She told me to stop using pore minimizing primer (its what I had in my hand) and to try using a hydrating primer instead....(as she placed the bottle in my hand) Then she walked me straight to a table in the front and suggested that I began using a moisturizer in the morning & at night. She said she believed that ALL THE BUMPS appear to be from my face being overly dry. Guess what, she was 100% right! My face DID start breaking out real bad when we had our 1st few really hot days bc I was sweating profusely. So to say the least... Ive been using these 3 items religiously since and my face is completely clear again!!! I recommend everyone that loves make-up/beauty to this place. Yes, theyre a little pricy BUT.....you get what you pay for! Cheap make-up aint good, & good make-up aint cheap... Pick which youd rather have 🤷 Im sticking with the good make-up aint cheap and paying that extra buck so Ill be back yall 😃 👌When I went to cash out, I received a .24 FL OZ tube of Clinique Moisture Surge FOR FREE!!! Its almost like it was meant to be! ❤ It might be a small amount but this little tube has lasted a very long time! A little goes a VERY long way with 90% of their stuff. But again, cheap is no good, and good isnt cheap! 👌 Sorry for such a long review, I just had to share 😊
Staff talks amongst themselves more so than to the customers. I like getting my hair done here by Dawn, that would be the best part (and I would give her 5 stars) but I dont really get much help otherwise. Id rather shop online at this point.
I visited this store today to pick up a kenra product that was in the sale ad. I entered the store and asked the counter lady if they had the product, I had brought the ad with me. She directed me to a young lady working in the salon area. She took me to a shelf, and said they were here yesterday. After we stood there for a few seconds she offered to look in the back and said we dont have any. I asked if it could be ordered on line by this time she left me and was at the computer, she taps a few keys and looks at me and says no. She tells meI could call Macon.I got in my car, pulled up Ultas website and placed the orders.If people are wondering why customers shop on line and not at the brick and mortor stores, this is the reason. Customer service is not a priority at this store I am certain about this.
I came into the store unsure about what color tarte foundation i needed and was considering buying some liquid foundation.But there was no one in sight to help me.When i looked around i seen several of the employees laughing and talking to the employes at the salon. I then found a girl at the benefit counter and requested that she find someone to help me. She went to find someone, but after standing there 10 minutes waiting for someone to come help me i got frustrated. I just decided to go to the register and order a tone of foundation online since they didnt have what i wanted to buy in store, in hopes that it was the right color. Then 2 out of the 3 cashiers walked away leaving one girl to handle a long line. This store has major customer care issue and rarely has anything in stock. After today i will NEVER RETURN TO THIS STORE!!!
I will NEVER EVER Shop or Buy OR Recommend Anyone to ever shop with this store again. I came last year and got my makeup done here and it was ok. Staff was ok except for the the young lady that did my makeup at the time. But yesterday i had the most disrespected experience yesterday. April 20th about 4:25 p.m.. I called them just to see if they could do some last minute makeup for one of my daughters sweet 16th Birthday Party which was that day and they told me yes. So when we arived there we were told to walk to the back of the store to sign in. And this black lady, one of the employees that is told me to put my daughters information down on this paper that she gave me and so i did. So when i finished she started to put our information in the stores computer. Thats when she told my daughter to go ahead and sit in the Chair. So when she told her to do so my other daughter walked over as well. As my other daughter Stood there suggesting That her sister gets another Color glitter eye shadow. This employee that was putting in the information Blatantly told me in a VERY NASTY, VERY NASTY way. TAKE HER WITH YOU!!!!, TAKE HER WITH YOU!!! Dont Leave her here. Then she told my daughter to be Quiet!! All because my daughter was helping her sister pick out a color of eye shadow. There also was anothet employee that was doing hair at the time that also Agreed with the NASTY employee. To bad that dont remember their names or i would post them. But i do remember their faces and could go right back a point them two right out. My daughter stormed out of that store Mad, Embarrass, and Feels Hurt. All because of these none Professional Ass Holes that this store has for employees. This was Very Uncalled for and i think that both of my daughters Deserve an apology. Because i choose not to get my daughters makeup done, do to this. Bad, Bad Business!!!SincerelyA Mad Mother
The staff were very rude and unprofessional. I love to shop at ULTA, but this store In particular was not the best experience. They watched me the moment I stepped foot in the store like I was going to steal something! I felt very uncomfortable and didn’t even find what I was looking for, and when asked if they carried the brand they informed me in a very rude way that they did not.
Ulta Beauty in Warner Robins does not even deserve ONE star.. oh wait there was only two employees who were helpful and sweet after all the times Ive been in Ulta in Warner Robins. The employees need customer service classes ASAP. If it wasnt for the products, I wouldnt ever go to the Warner Robins Ulta. its worth driving to riverside I promise you!!
I cant walk out of this store without getting angry every single time. They never have any thing in stock or testers available. Some of the staff is helpful but majority of them do not want to help you. Ill be driving to Macon from now on and I live in Warner Robins. Im fed up with this Ulta.
I made an appointment on my lunch and came back in for a 6pm highlight and cut.2-13-18 I gave the gal the color codes and brand of product for my hair. Yall had the brand. I was suppose to blonde with a violet tint and Im a dark ash never been this color and I hate It. My hair looks dirty it is gross. It was after 9pm as she was finishing my trim and the stylist kept saying she had to hurry up to go home. Dont hurry do it right!! The stylist was not a friendly gal very hard to conversate with. The manager on staff that evening was yelling at the salon printer and was not very approachable. I wouldnt reccomend this place. I have never felt the need to complain about a salon before. I did call corporate today about this. I would stay away from this place.
Nice stock. So much variety and selections. They had a new selection of Kylee Jenner. I was looking for Lancome or Clinic lipstick. That selection was either non existent or very limited.
No one helped me and I was there for forty minutes. I understand I came in forty minutes before you close but seriously? All I needed was help with foundation match and that surely doesnt take forty minutes for one employee to do. On top of no one helping me, they didnt have any of the shades I needed stocked up so it made it incredibly difficult to make a decision so I left. Thanks for nothing.
Terrible services. The lady doing my girlfriends hair was the rudest customer service worker iv ever had an experience with. She charged us for stuff she didnt tell us about before she started. I honestly cannot express how rude she was to not only us but to all the customers she talked to. She was rushing us so she could do her brothers hair. She told me I could sit in a chair and the chair had bleach on it and it bleached my sweater.
Great selection of products. Got my eyebrows fixed at the Benefit Brow Bar after an overzealous nail tech took the liberty of reshaping my eyebrows. Ariel got my brows back to perfection. This is definetly my new place to get my brows done.
Visiting from overseas and went into Ulta Centerville to pick up some products; picked up products and went to counter to be very rudely met with whats your number I was taken aback as I was at least expecting a hello first, I said I didnt have a number as didnt live here, she then looked at me dumbly and said whats your number I said again I dont have one and then she just grabbed my stuff and started scanning. She then said do you know anyones number here - I said yes my mother and gave her the number she then turned to her colleague and started sniggering, not really sure what was so funny. Anyway not a great first experience in Ulta, dont think Ill be going back.
The store is very clean and organize. The employee greet you when you walk in and if you need help, they show you around
My experience at this ulta has been somewhat VERY UNCOMFORTABLE!! I feel like I am being judged soon as I walk in. I am a regular customer you would think that they would know Im not a theif by now. They follow me, and 5 different people ask if they can help me. I respect the gesture but I know they are following and stereotyping me because Im black. Sad part is, I make 2xs more than their associates and have a $2000.00 credit limit on my ulta card. I have no reason to steal. Meanwhile, I watched a white customer slip something in her purse. They didnt see it because they were too busy watching me. They should respect everyone spending money in that store not just based on Who they ASSUME is a theif.
Ulta beauty is a beautiful place its fun for any female to go in there its clean neat organized and great lighting. They have all the latest beauty products and are well-stocked.
If you love makeup you will definitely be on overload!! I suggest you bring backup to keep you from spending all your money!!! Im poor now but atheist my face will look great!!!
Sam was very helpful finding a foundation for my granddaughters skin tone.
This place is awesome Im not even into makeup or anything like that but it was well-lit had a great supply of makeup or whatever is carried there and everybody was. Mens cologne and hygiene top notch.
I only shop in Ulta for waterproof eyeliner and the best one I found was $20?! A little pricey and it didnt last very long and I dont wear makeup often.
I always have a wonderful experience in the salon. The stylists are amazing. The esthetician is phenomenal and the beauty advisors are knowledgeable and trendy. I will refer everyone I know to go there because they are all things beauty.
They couldnt match my daughter for foundation and then did her eyebrows and she immediately took the make up off. Need trained staff that can deal with all skin types and colors.
Very nice saleswomen. Very helpful. Usually go for hair. Stylists are very knowledgeable, listen to you and skilled in thier craft. Love them!
Got my hair & makeup done today & im madly in love. Brandy is so professional and sweet & I walked out looking like a rockstar! So pleased with the overall service, will be back soon.
Between 2:00pm and 2:30pm on February 20th the two young ladies at the check out counter share their unfriendly customer service with me. Friendly engagement and helpfulness goes along way in customer service. I do not believe that they represent the ULTA brand that I am used to. ULTA can do better.
The girl at the desk is RUDE af. I left & I’ll just go to Sephora. like wow. heavy set girl with the raspy voice. As much as I shop there I’m done.
Went to try new foundation, the person that helped me acted like she didnt care one way or the other if she helped me find anything but she was standing around doing her own makeup. Ill stick with Younique.
This place has sooooo much! I shop this store in most places I travel to, if they have one. Getting brows done, getting professional lines of hair care, and getting my Urban Decay fix all in one place: gold.
I had a great experience at Ulta Beauty in Warner Robins Georgia coming to see Dawn Noel getting the steam treatment I really love the way it makes my hair feel
Saturday afternoon. One person in the checkout. She called the manager to help her open a credit card. If the manager walked any slower she would have been going backwards. Laziness and retail do not go together.
Excellent location service.. so many products to choose from..I love ulta.. so much to see.. Hard to leave. You know women...gotta look and touch everything.. very nice experience..thank you, Lynn Bishop
Very crowded without people there to help. Only checkers but no service. I was so confused and there was zero help.
Dawn in the salon is amazing! Thank you Dawn for everything. All the stylists are awesome and all work hard to make sure you leave happy and satisfied!
I was picking up a curbside order it was quick and efficient.
Its Ulta, service was average.
ZERO customer service...absolutely hate going to this location. The women that work there do nothing but chit chat in the front and barely acknowledge you. And in the instance you have a question, they snicker and laugh after making snarky comments. Really disappointed with this store.
Love my hair dye from there. Thank you for helping to keep me beautiful
The wife loves to get her makeup here as well as getting her eyebrows done. Theres lots of affordable items if you shop smart.
Awesome staff! I visit the salon at this location every two weeks and the service I have received thus far is impeccable. Thanks for a job well done!
Meghan was awesome! She went above and beyond to help me find my wifes birthday presents.Great job!
Awe man i love the help I received on this location. She took her time and matched me with my foundation and she helped me more than anyone could ever.
Not a huge selection of Elf brand brushes. If youre looking for cheaper options you might have better luck at Walmart or Target.
Went to ultra beauty in warner robins ga on yesterday. No one ask can I help you. I had to go find someone. Just poor customers service period. So I left and went to walmart
Went with daughter. Nice place, lots of choices. Very clean. Too pricey for me though
I love ulta because it had a large variety of makeup and face cleaners and have very good customer service
They always have great customer service. Love going to Ulta.
I visited the salon. Sandra was my beautician. Shes taken care of my hair for years, and Im glad that I found her. The only reason I took away a star is because of the congestion in the store.
I loved this place because it has all the makeup supplies you need.Alot of pretty stuff there💄💋💜🌹
This store has everything makeup related but is sooo overpriced even for items you can get at other stores for a fraction of the price
Helpful staff and everything you could need for beauty in one place. Lots of empty shelves from the holiday season was the only issue.
The store manager and some of the store associates were loud, unprofessional and rude. I would rather drive to riverside than go here. Also the store is unorganized and give false advertisement.
Never been here. Google wont believe me because I am at HomeGoods next door. Seems like a nice place but have never been inside.
Phone system not working and cant switch from answering message to department.Trying to find out if they have a product they did not have in stock.
They never have stock on the sales floor. Its in the back however, the workers are too lazy to go get it. My app always says items are in stock yet those lazy women say its not in the store.
The employees are rude and obviously don’t want to be at work. They speak to you as if your incompetent.
I love my hair stylist at Ulta. This is a place I definitely recommend for makep, hair, facial
The website always tells you they have stock of products once you arrive its none existent. They rarely get any new products in.The customer definitely could be better.
Two very very lovely people helped me and my mother so much. They were super nice and so helpful.
First visit here I had to hunt down a person for help. Then the person I found thinks its ok to respond to text messages while helping me.
Good visit everyone was really helpful...I just need to keep the nyx butter gloss stocked
This is the only place I can get my make-up for my sensitive skin. Their staff is very knowledgeable and friendly.
Friendly staff, very clean always willing to assist you! Go there quite often never had a bad experience...love it!
Always love ULTA, have so many varieties and disxounts and not to mention their loyalty points add up quick.
The sales people were helpful and I found what I was looking for.
Excellent customer service and so many choices for beauty needs!
Dont shop here ,i bought some hair products and wasnt satisfied and they wouldnt refund or exchange so i just left the product there,they dont stand behind their products
Sandra is an excellent stylist. I look forward to our next appointment.
T.Germani gave me a wonderful experience through a new hairstyle n make up, n eye lashes. Thank you.
Everyone has great customer service clean store... DAngelo is very polite and helpful new hire!🤗
Workers are so friendly and helpful. Means so much to be helped with a will of want to and smile.. Thank you guys..
They have the only mascara I am not allergic to.
They have everything but lacking in good deals everything seemed to be at full price but I could be wrong
Staff is always very healpful, they have every beauty product you could ask for! Favorite place ever!!
Always snobby, no matter what department, racist to anyone who isnt white, rude. Ive been here several times to confirm this.
The prices can be a bit high, but its worth if for the service and the quality received. The store is always immaculate.
Good customer service, but sold me expired makeup.
Staff was very helpful and attentive even though the store was very busy.
Love...love...love me some ULTA!!!! Clean store ..friendly staff and great products.
So glad they are back open! And handing out masks to all shoppers!
Got some good stuff but she forgot my free cup
Wonderful service and great deals 🥰
I love this place for all things beauty! Great rewards program too!
Love this place, they need more help to attend to their customers
??? Went to eye surgery next door! NO VISITING ULTA BEAUTY! Im already TOO HANDSOME!!!
Brow services are AWESOME
Salon,hair & make-up specialist all in one place. I can spend hours in this place
Prefer the friendliness of employees in this store compared to my Albany store.
They always look like theyve been shopped hard and prices can be a little on the high side
Very helpful. I was completely lost and the personnel was awesome to help me find what I was looking for
Great product selection. Employees not that helpful or friendly.
The customer service and attentive associates was much appreciated.
IF YOU GO, ASK FOR MILACENT! SHE IS SO AWESOME!
Awesome job and the young lady was very professional.
Great selection; however customer service lacking.
The manager was so helpful and friendly!!!
Do not get a perm here!!! Unprofessional and left me to go get food. My hair is fried!!
Not enough help
Will always love this store!
Awesome collection great customer service
Great! No problem with shopping at all.
The salon team are dynamic, supportive, and professional!
Usually I can find what Im looking for and satisfied
Expensive & lacks certain items. Friendly staff.
Great place for all of your beauty needs.
ULTA BEAUTY has a great styling team
Customer service was great.
Friendly employees. I found just what I was looking for there.
Helpful staff
Short and sweet. Very organized
Amazing selection! Friendly staff!
Make up and beauty supplies
Very helpful staff, nice selection
Love this place! Love make up!
Lots of products , great service..
Was only in the parking lot not the store
Buy online and pickup in store is EVERYTHING!
Super helpful staff!
I could get lost in this place!! Love it
People there r always so nice
Too many vendors from different lines
Love ULTA. Best employees
Great Staff and Selection.
Very nice and helpful when u walk in
Very helpful staff
The ladies at this store are awesome!!!
Friendly staff and clean store
For all your beauty needs!
Friendly & very helpful staff
Have good perfume
Thanks as always Ladies!💇🏾♂️
Great as always
Love it
Love!
Love ulta!
Love the place but expensive
Great place to shop
Messy sample displays.
Extremely expensive
My happy place 🙌🏽
Marissa was amazing!!!
Nice
Love this store
Love
4 (199 comments)
Review №1
2022-01-12This month I purchased YSL libre, Black opium, & Very good girl. I love all three!!
Review №2
2021-12-24Great place to shop. Sometimes we just need things right then and not wait for orders. This Ulta has a great variety of items. Its nice that I dont have to wait. The associates are readily available to help and answer questions. The store is easy to maneuver through with a wheelchair. Plenty of parking.
Review №3
2022-05-26Crooks!! Wont honor company return policy!! I will NEVER shop there again!! It was my first purchase there. The receipt clearly states on the back, that you have 60 days for refund. However, the store will NOT honor it!! They say only 30 days to get full refund! After that, store credit!! I called corporate to report them!!
Review №4
2022-02-28The store is well-kept throughout the day and a variety of high-end and drugstore products. It is pretty easy to get in and out if you know what you are looking for and familiar with the set up. The check-out area and the brands close by that location can get crowded and overwhelming very quickly during their busier times of the day. I am not a huge fan of the customer service, I understand that the staff may be struggling with COVID-related issues such as size, restrictions, and product, but even finding a staff member to help you with a simple question can be a chase because they are usually at the register and some honestly really are not that helpful with their short responses. I am glad that testers are back out to make some things easier for a lot of people.
Review №5
2022-05-03Great experience looking for new products. Milli was very knowledgeable and we enjoyed our trip to the store. We also made several purchases thanks to Milli’s help. She’s a great asset to Ulta!
Review №6
2022-04-19Third time in a row I’ve gone to Ulta in WR and they are out of over half the products I intended/wanted to buy. Had to opt for more expensive options in some areas. Stock overall was very low. Testers and samples were messy and busted. The highlight was the great customer service! A young lady that was at the register literally hunted for a perfume that my niece wanted to wear for her prom, because there were none on the shelf. She found the only one they had (in the back stock room)!
Review №7
2022-03-29Great service at this location. Many products/lines out of stock though which most likely has more to do with supplier issues than Ulta issues. Lots of sales available and alternatives if you are not set on a specific product that’s out of stock.
Review №8
2021-12-22Inventory for nails supplies are still very low. I have shopped at Ulta in Raleigh and Warner Robins and the nail supplies inventory is low in both areas, not sure whats going on with that. And this is before the supply chain issues.Staff here is blah. Either Im.not the target client or the staff is just bored/not interested in being at the store. Unless I really need something, I have been going directly to the product website and pirchasing directly. Takes longer, but Im getting what I want/need; its not like the staff is helping me anyway.
Review №9
2022-05-1705/17/22 I called their corporate office they are a joke as well as their store managers no one never called me back. THEY LOST ME AS A CUSTOMER NEVER COME BACK HERE AGAIN!!!! LAME AND TOO EXPENSIVE ANYWAY!!!!This is the most unprofessional and rude store and staff I have ever seen in my life everytime I come staff are talking on cell phones or other staff about inappropriate things they never greeted you or try to help you! Today 03/07/22 I walked in there they had stuff everywhere I walked behind a opening where a open desk was because it was no where to walk to get to the item and no one would help me this lady turn around and gave me a nasty look and kept staring at me and when I looked back at her she proceeded to say Hello in a scarastic tone I ignored her she needs to be fired very rude and disrespectful! I want something to be done about this location she made me feel very uncomfortable a manager needs to address staff
Review №10
2022-02-14They had the typical selection. Being a guy picking up for my wife I usually bring pictures of what I need. Normally I just ask someone to help me but the only help there were super busy at the registers