Vanguard Truck Center - Adairsville GA in Adairsville
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Adairsville, Bartow County, Georgia, US
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Site: https://www.vanguardtrucks.com/
- Monday:7AM–5PM
- Tuesday:7AM–5PM
- Wednesday:7AM–5PM
- Thursday:7AM–5PM
- Friday:7AM–5PM
- Saturday:Closed
- Sunday:Closed
Vanguard Truck Center - Adairsville GA in other cities:
Extremely nice staff, I was here because of a breakdown and this was one of the two Volvo dealerships in the state but the reviews for the other one were not so great. This is a bit on the smaller side so down side is that it is not 24/7 but it also helps with less wait time...they were able to do a quick look at my truck the same day to make sure it was not a little issue...but they ordered the parts and got me back on the road in a few days...I would highly recommend this dealership...the service department is exceptional...and if you do have to stay overnight they drive you to the local Ramada that is maybe 4 to 5 blocks down the road and you get a drivers discount there as well. So I would highly recommend both the dealership and the Ramada that is not to far from here.
Eric Traylor went above and beyond what I expected. I was a first-time customer an owner operator who was very broke when I came in there.Eric helped me to afford the items that I needed. So Eric in the parts department I just want to say thank you very much and God bless you and I hope your store continues to have great success
They sell big trucks, semis etc..., So Im not really a customer. I have seen a lot of business in and out and they have electric fencing around the property. Why does that matter? It doesnt. But, I like them because I park there occasionally to drop acorns for the doe and fawn that eat by the woods next to them and they dont hassle me for it.
Total reviews rating 4.3
54 Reviews for Vanguard Truck Center - Adairsville GA 2023:
Review №1
2022-02-03In September 2021, we took our tractor to Vanguard to get scheduled maintenance. Our first service writer was Justin. We made our requests and Justin issued an estimate with reasonable pricing. Once the technician inspected our tractor and we requested additional quotes on additional services, Darren Thomas was assigned as the service writer. Darren sent me multiple estimates with higher prices for the same services that were on the FIRST quote. I became extremely suspicious and requested from Darren to give me access to the ASSIST system (Volvo’s computer system), so I could review warranty work and the multiple estimates. As the total price increased from approximately $6,000 to $15,000, I deferred most of the services to obtain a SECOND OPINION.After Vanguard completed some of service on our tractor, I took my tractor to BIG MOE’s ALIGNMENT. Per DARREN’s estimate at VANGUARD it stated that the left leaf spring was cracked and needed to be replaced for $4,000.00. During the inspection, it was discovered that the left steer axle wheel was cracked rather than the leaf springs. I saved over $3,800.00 by getting a second opinion.Therefore, I WILL NOT return to any of the VANGUARD LOCATIONS in fear of being deceived and being charged for unneeded services. Darren and the technician were well aware that there weren’t any damages to our tractor’s left leaf spring, yet they were DISHONEST IN THEIR BUSINESS DEALINGS.I DO NOT RECOMMEND VANGUARD FOR ANY BUSINESS TRANSACTIONS.
Review №2
2022-05-02Im a heavy truck mechanic. I never have had any problems ordering any parts from this place. The staff is extremely helpful in any way they can be you make sure you receive the correct part needed. Staff is very friendly. Recommend this place to many drivers who need bigger repairs.
Review №3
2021-11-24I called and the receptionist was beyond helpful. Her customer service was impeccable and the way she spoke on the phone was a fantastic representation of this company, I truly hope they know how lucky they are to have such an amazing employee, her name was Tangela Cox
Review №4
2021-09-08Great, Great, Great!!I just picked up my Volvo 780 after repairs were completed and the truck is running excellent now.Matt, Dan and the WHOLE TEAM ARE GREAT..I’ll always bring my truck here, if and when repairs are needed.Highly recommended
Review №5
2022-01-06Great people to deal with, my service advisor Darren is amazing. He is always nice and polite!
Review №6
2022-06-22I called from ATL & they Had the parts waiting 4 me
Review №7
2021-03-12*Phenomenal sales and service departments: Extremely knowledgeable and they provide intuitive service! They go above and beyond to meet the needs of their customers!The mechanics work very hard and are highly skilled.
Review №8
2022-06-17These folks went above and beyond with customer service.
Review №9
2019-12-03Sent my truck here for an air leak. They did find an air leak ($417 later!!). Their labor rates are extremely high at $168 per hour and they charge for their time spent diagnosing a problem. In 8 years we have never paid for time spent diagnosing a problem! My driver didn’t even make out of the parking lot and he’s still having the same exact problem as before so we are now at a different shop!!
Review №10
2021-05-25Great people, easy to talk with..overall I had a great experience!! Don’t hesitate taking your truck to them best place around!!