Kerbside pickup
Yes
Verizon in Columbus
Categories
Location on the map
Columbus, Muscogee County, Georgia, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 800-880-1077
Site: https://www.verizon.com/stores/d...
Site: https://www.verizon.com/stores/d...
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–7PM
- Sunday:11AM–5PM
Verizon in other cities:
Comments (199)
Horrible customer service!!! The worst I have ever experienced at a Verizon store!
I was having troubles activating my new phone so I came in and I was able to talk to Brian. Brian was very helpful and was able to set me on the right track in a matter of minutes. Thank you for the great customer service
Service was good in the store however bad service with not setting phone up so phone is activated when leaves store.
I love my phone
The gentleman that helped me today was nice, polite, and patient. BUT the lack of available stock, in the store, is awful. Also, the employees not being able to properly assist Business Accounts is ridiculous! He had to sit on the phone for probably, atleast, 45 minutes just to get my account to where I could purchase items outright because VZW was trying to charge me a $400 down payment for items I was trying to purchase... not make payments on, not order, but had the items in my hand and wanted to 100% buy.
I don’t usually take the time to leave a review, but after Margo’s superior customer service yesterday, I feel compelled for she really went above and beyond. Because of her patience and perseverance, after 4.5 hours, I was able to walk out of North Columbus’s Verizon store with one of the only iPhones in town. It took so long because we literally spent hours on the phone with the fraud department to clear up an issue on my account that I can’t even believe was able to occur. So while I’m not thrilled with Verizon right now, Margo saved the day and managed to retain me as a Verizon customer. She even made the situation comical. 5 plus stars. (Posting this review from my phone…)
I purchased a mifi device using the Verizon app, so as soon as I walked in my purchase was ready and waiting (I paid completely online).Staff was helpful, and even answered an extra question not pertaining to my purchase.
Made an appointment, got in and got out quick. Ruben was our sales rep and he was helpful and informative which made it easy to decide on which phone to get.Unfortunately, we were in a hurry and kind of rushed him.Ruben, thank you for your patience and understanding, we appreciate your help.
I had been having issues sending and receiving text messages for about 24 hours prior to coming into the store. Upon entering, I explained my situation and my associate, Nicole Brown, did an excellent and diligent job of resolving the issue. It took her about 4 hours and 3 technical support personnel to figure it out, but the main thing is the issue was resolved. Nicole was truly dedicated to resolving the issue and providing an excellent customer service experience.
Improperly trained employees, tried to get a phone replaced, I informed them that I was a representative of the account holder who could not come in because of Covid. 2 different employees said the account manager had to be there and when account manager arrived they ordered her to leave and because as we already informed them but they didnt listen she cant be there because of covid!
The staff is extremely kind supportive and very helpful
The last 2 visit has been quick and my phone problem resolved. Both store clerks were knowledgable and were able to help me resolved my issues. I just wish their prices were cheaper and have adequate supplies available.
Place in order online after a issue with Manager at Macon Rd location received email confirmation only to arrive at store for the manager to tell me he cant help me because Macon Rd store called and told them not to help I never gave no access to my account at Macon Rd store nor North Columbus but they went into my account and canceled my order and lords knows what else ask for someone from corporate to contact me havent gotten a call yet and still having issues with my account after the Manager tried to fight me yelled out derogatory statements about me and yelled out to pay my bill all because I was switching from AT&T to Verizon but guess where all my 60+ business lines is still located because of him Ill rather pay more than to deal with someone of his nature
Heres on for ya. Ive been a Verizon customer for 17 years and 11 months and I just got off the phone with Verizon. I ordered a new phone couple months ago. Super happy with the new Kyocera Duo Force Pro II. It had a software glitch so they sent me a used (refurbished replacement). It has battery stability issues. They promised to then send me another brand new phone of a different model after I expressed my concern for paying full price for a NEW phone and was sent a refurbished. What I received however was a Pink Galaxy s21. Im sorry, they say its Violet. Looks pink to me. Either way, the phone that I received is not what we agreed upon. Upon calling customer service, they refuse to exchange or replace their goof up and expect me to continue paying over a thousand bucks for the original phone that I purchased and live with the Pink Galaxy. They did say that I could TRY taking it to a corporate store and MAYBE they would swap it out. So, how was your day?
Horrible service. I sat in the store an hour and a half maybe two until I recieve service. The service I got was horrible. She pronounced my name incorrectly so I gave her the correct pronunciation of my name. She just brushed it off and said but thats you right and asked me what was I looking to do today. I told her upgrade and her whole mood change from being like okay to let make it happen. Once we got to the phone she proceeded to say we have no phone in this column.If you do not have a specification type of phone that is something you should let the greeter whos checking you in know so that people dont spend 1-2 hours in a store for no service.
Hateful employees if you need help dont go here
Friends dont let friends buy Verizon! Horrible customer service after they rob you blind!!
Ordered an iPhone 12 mini indicating home delivery, which started a bit of a fiasco ending with time and financial losses. Overlapping was a UPS late delivery at 2030, instead of by 1900 as listed on the app. Tried transferring information from iPhone 10 to 12, resulting in multiple errors, updates and factory resets until about 0200… Working with the only viable tech assistance via Facebook messenger. Racked out at 0200 then woke up at 0530, to try it again. Took it to the Verizon store at 0900, outcome was being informed to take the iPhone 12 mini to the local Apple store for updates then return. Result, returned and refunded for iPhone 12 mini then had to get a new SIM card for the iPhone 10. Was almost charged for $50 in store restocking fee which was in turn credited to the account. Was trying to work with the 611 number after, but it didn’t have any functional result. So, was shot a text for Verizon IM then informed that I want to verbally talk with someone. Got a call from Verizon, only to be informed that the most that they can do is $100 for the troubles, and that the store $50 restocking fee good up was part of it… Also, that a supervisor would call me around an hour after 1100. The phone call never came. The IMs both Facebook and Verizon are unproductive at best. Recommendations, in store phone customer service and upgrades only. Oh, and the entire ordeal also effected a trip to Savannah with forfeit of one hotel night stay.
Fixed my wifes phone problem, in and out @ 15 minutes I was so happy for her, because she were with out her phone for five days. The lady helped us were nice and knew her job
Verizon never settles in just good service. It has to be topnotch and exceeds expectations. Oh, did I mention the they are Americas most reliable network? :)
Nice freindly staff. Wait too long but the trade deal was worth the wait. New Galaxy phones on hand. Got to wait a week to get them FedEx. On backorder.
The two employees I worked with are the most immature and condescending people Ive met this year. They made me feel terrible and uncomfortable the entire time. They rolled their eyes at me multiple occasions due to their unclear instructions and directions. They made the process misery for me and I left with nothing. Ive only done 6 reviews less than five stars out of my 220+ reviews. This is the worst place in Columbus Georgia. I plan on making that at well-known to corporate and every person I know. Avoid this location and if you have to go call corporate and report these employees. I saw an elderly couple in there that looked absolutely miserable. Rolling your eyes at me and treating people that way... Ive been in marketing for 12 years and Im ashamed of the way they do business.
Very friendly but watch out. Some of them will get you like used car salesman. Theyre new thing is the cheapest plans which is fantastic but what we werent told was that in order to get the new deals on plans you have to have 4+ lines on the account. Otherwise what we got was $80/month per line.
If I could give negative stars I would. I ordered a new phone and they sent it to the wrong address on the account. They told me it was their mistake and they would reimburse me to have it overnight shipped to me from Montana to GA ($83). When I went back with the receipt, they said overnight shipping is only $15 and they couldn’t reimburse more than $20. For THEIR mistake! We have been customers for many years and this is how we were treated. Anyone who has shipped anything overnight before across the country knows it’s not $15, in fact most of the time standard ground shipping is more than that!Terrible customer service from Darci Jo and the manager DiAngelo. They made a mistake and made us pay for it. DO NOT choose Verizon and do not give this store your business.*after response: If this was true, then you’d MAKE IT RIGHT.
Even though it was busy the staff was very friendly.
Store service is fine but we haven’t had service at our house for more than three weeks. After spending more than two hours on the phone to try and resolve the problem the Tier 2 rep still had to submit a ticket and she said it would take 5 business days before it might be resolved. We live two miles from a 4G tower. When I contacted a rep on fb messenger I was just referred back to calling customer service. Round and round we go. And with 7 devices on Verizon service it’s probably time to change.
So after my 5th trip here I still can’t get my overcharges for a phone I don’t have fixed. I also was lied to about a hum device I could return within 30 days. Staff is always friendly and helpful. Just find out every month after nothing changes. Good bye Verizon as soon as possible!-9 lines on this acct
The employees they don’t know what they doing (Casey and the manager) if you have to fix multiple problems. I switch from T-Mobile with new devices that I brought from T-mobile and the can’t connect the watches with the cellular plan they just told me that I have to buy new Watch to fix all the problems. I was in the store from 10:38am to 6:00pm and they never make it work. Next morning i went to a different store and they fixed everything in less than 10 minutes.
Lost my wallet with everything ID everything that I had a photo static copy of it on my phone state ID and he said I had to have it physically I talked with yall this morning and they said it would be fine to do that just I pick up my new phone Ive got three phones already then went to 13 years and I went over there for nothing and I have to put somebody else on my account now which I did not want to do that to pick up the phone that I bought
I was going to not do a review, but I work in customer service. I felt it was necessary to write this. I walked in ready to upgrade my phone. Casey helped me. My email was incorrect. The manager talked to me and said that Casey said it was basically my fault my name was misspelled in the email. Then I waited for another hour. I told Casey that all she had to do was say “Sorry, how can I make this better?” “It was an accident.” It’s not her fault it was entered incorrectly. She then told me I had an off vibe as soon as I walked into the store and made the atmosphere tense the whole time I was there. You never say something like this to a customer.... you have no idea what they are going through.
Recently I have had two experiences in this store. In both cases the sales associates were VERY knowledgeable about all of the products and plans available. They were also very helpful and I felt they were looking after my best interests. The first visit I worked with Immanuel. I inquired about the plan I had at the time. He determined the cost would be less with a different plan. He switched me over with no problems.The second visit I thought I had a technical problem with a phone. I worked with Keon. He was able to solve the problem. When I looked at a new phone that was currently on promotion I decided to make the switch. He made the data transfer etc. painless and seamless. He really went above and beyond when later he put me in touch with someone who was looking for my old phone which was no longer useful to me. He made two parties very happy. What a great representative of Verizon!
Kristy.. was able to solve my problem. From Executive Relations . Thank you.
In and out quickly. Friendly service. We came in to switch back to Verizon. Its more expensive but its hard to beat better service. The store is clean and the sanitize the displays. Its always fun to go through the pictures on the display devices lol.
Had to stand outside in the heat. They only wanted to let one person in at a time except the children could go with parent. When I told him my special needs grandson could not stay outside by himself he just looked at me. Took phone inside, came by out and I informed him they were letting other children in. He said well let me ask my manager. He finally came back and said ok. I understand about covid but still not acceptable
Waited an hour to purchase a phone only to be told they dont have the phone in stock. Terrible waste of time, do yourself a big favor and go to best buy, they had the phone I wanted for a better price, less than 15 minutes to set it up.
The customer service wasnt that great. Nobody gave us a friendly welcome greeting at the door. Verizons store basically isnt for customers with prepaid phones. Hopefully the store offers affordable prepaid phones soon considering not every person cares about having the latest expensive phone.
It was a fairly quick service time but they conveniently wont have the phone you want. BUT, they have all the phones with tons of storage in stock, ready to go. Also, if you say youll wait until another time, the prices for the higher storage phone magically change and become lower. Its amazing!Another thing, and I understand sales tactics from 15 years of retail management, but if I say I do not want a phone case, dont spend 15 minutes filling a basket with them. And dont get upset when I dont buy one.I love Verizon and their service but the retail sales side needs major improvement. Ill continue to use Verizon because of their coverage area but will do my business online and just have it shipped.
Store is clean. The phone salesperson seemed bothered that I was using cash to pay for a cover for a new phone, instead of just adding it to my account. Dont try to tell me the original screen film on new phone is a protector (it is just a protective film to have in place until it is sold but I am ok with putting my own screen protector on. Just dont try to sell me the fact the film does the same thing, it doesnt). They treat you like you are stupid. But they were fast... I feel like I could have saved more money too.
I went to buy 2 phones. A lady representative was assigned to help me with the purchase. She was so out of her role, rude to the core, no smile mo greeting. Gave wrong information on the plan (didn’t match the website price). It seemed like she just didn’t want a new customer in Verizon. I left the Veterans pkwy store and went to Peachtree Mall, got my phones from there. Verizon, why would you hire someone like her?who’s a threat to new business!
Good customer service in store. Phone plans are a bit expensive but what phone company isnt? Still having difficulty adding my military discount but hopefully will get resolved shortly.
They dont really care about what the customer want all theyre trying to do is get a sale and very pushy about it too. I dont recommend this particular location.
Never happy to have to visit Verizon. Service is slow, and the attempt to fix the problem with my phone by the manager did not work. It is worse now then before I brought it in. Manager spent very little time with me
The customer service was great, friendly and helpful. HOWEVER, all that played into the salesman lying to me and hurrying me to sign the handful of agreements. After leaving there thinking I got a good deal on a tablet because traded in my old phone. First bill was a complete shock. Equipment fees and such that were not told or shown to me while at the store were on my bill. Be careful, their sales people are well trained on up selling telling you half or less of what they should be telling you.
The 1800 customer service number gave me the worst experience ever. It took 5people before I found out what was wrong with my order . Chelsea helped me get to the right person and gave me the best service l could ask for she was awesome and friendly. Her associate cece also helped me with my business needs. They were great if I ever need help again I will be sure to ask for them....
Had to change my plan and break off with my daughter and son in law. I felt like i should have been holding my hands up after being robbed with their prices. Like getting a prostate exam. No dinner no flowers just screwed. The young man on the phone was polite and well polished.
Chelsea the other day was awesome. She is the one that sold me the new phone and helped my son and I get squared away. Unfortunately, the wireless Google chargers didnt work through our cases and only charged intermittently. I took them back this evening for a refund or exchange, but when I explained to the gentleman tonight that they only charged intermittently, he asked if I was sure, then went to check on a demo charger on the sales floor. My phone was already fully charged and it stopped charging so he proceeded to school me, saying it cuts off to protect the battery. My phone was at 35% at home and it did the same thing. The rest of the conversation continued to be condescending to me, so I asked to speak with someone else but he said he wasnt being that way so we continued. It ended up taking over 30 mins to process a refund and exchange which is crazy. It could have been done much quicker if he did not feel the need to try to educate me over and over instead of speaking to me as someone whose intelligent. I dont believe he ever even told me his name. If I hadnt been so irritated, I would have looked at his nametag, but I didnt. I dont do many reviews for negative experiences, as I believe you should emphasize great service instead, but tonight I felt the need. Besides, my Google Pixel asked me to. Lol 😋
After my phone wasnt working and I tried problem solving for several days, I visited this Verizon location twice. Both times, I felt like the problem wasnt thoroughly investigated and was led to believe that the only option was to buy a brand new phone through them. I contacted Apple and the repair my phone needs is fully covered by them as its a malfunction with many iPhone 7s. The difference is a $0 fix thanks to my own investigating compared to 100s of dollars on a new iPhone. Im giving two stars because I was treated very kindly when I went in, otherwise it would be one. The associates should be more aware of helping the customer and solving the problem and less aware of commission on phones.
While VZ might have the best network, the customer experience quality in their stores (especially this store) is hit or miss. Its not fair to all the employees to give them a one star. It is also not fair to management for me to give them above 3 stars until the quality is consistent.In the last 2 years, I have gone into this store for business at least 10 times.On another note, their business team/support is TOP NOTCH!
I usually have an ok, normal experience here...but not this day. Lets just say they messed up everything that they possibly could and wasted 2 hrs of my time and I left with nothing. And the person helping me was more worried about the time and getting off work than trying to resolve my issues. Pretty much just kept trying to get me to go order it from home.
The staff was really nice and helpful and the manager told me so much that by the time the sales person got there (only about 10min) I pretty much had my .mind made up. Very nice,and knowledgeable every time Ive been.
Service is friendly and fast. So fast I feel totally rushed. They are well knowledged employees. I am not technically anywhere close to understanding everything they say or some technical words used. If not careful I get frustrated and not able to think clearly. I tend to use smaller stores just as knowledged employees but less store volume or rush. I find I am less frustrated and get better understanding of devices and their opperating options. But thats just me, I see many my age and older that hang right in there with all the knowledged employees. Great stores good company and very highly recommended by me for years.
Im so mad I could spit!!! Do NOT let Ryan assist you, if you go there. He seems to think that lying and upselling are the same thing. All I needed was a new, glass screen protector for my 6+, simple, right?? First he slithered over with one that would black out my screen so others couldnt see it and told me that he brought it because they didnt have the clear ones. This one was $45. I didnt like it at all, but if there wasnt a price difference, Id just get it to save time. I asked how much cheaper the clear one I wanted was and he said about $10 less. But I really didnt like the dark one. So I said Id wait and was going to leave and miraculously he did have a plain, clear one in the back. Imagine that!!! As he was about to walk off he offered me a new road side assistance device that they just started carrying and as an introductory offer, it was free. I told him no thank you and he looked shocked, but went to get my screen protector. He came back with it, by the way the price was $24...which is $20 less Ryan, and was about to put it in when he asked me why I wouldnt want something that was absolutely free!! Didnt I want my family to be notified if I was in an accident???? I explained to him that nothing is free, not even their new product. He promised me that it was, until I asked him what the monthly charge for the service was, and he said $15 per month. I replied that it was not free and he gave a sneaky grin and reminded me, while patting the box, that they hardware was, so technically he was right. I understand that Verizon is in business to make money, but they shouldnt have to lie to customers, twice in one transaction, to do it. Im terrified for people with less cognitive ability than me to go in there and be raped by this type of selling. Verizon has great cell service in my area, the best of any, and they should be able to make profits on providing good products and service! Offer the products to me and let me decide. If you have to trick your customers to buy your products then you are in trouble as a company. I sure hope the Ryans of the Verizon world are not indicative of the way you train your employees!
This was one of the worst experiences Ive ever had. Employees were just standing around and did NOT appear to be interested in assisting me at all. The sad part was the store manager was right in the group. Very disappointed in the level of unprofessionalism.
Buy online and not with sales agents. Long story short: gifted an iWatch and needed to get it added to account. Also needed a newer phone as current iPhone was not compatible with new iWatch 5. Wanted an iPhone 8 but agent said we could get an X for same price (~$500) if we agreed to take it out on payments for 24 months. If we bought the X outright it would be full price of ~$900. We agreed. Bad on us for not being more diligent in reading the quickly presented tablet each time for a signature. We are now paying full price of $900 for the phone over a 24 month period. Very shabby ethics IMHO. Going elsewhere next time.
Brian Ditchfield is the best Verizon associate I have ever encountered. He was fast, polite and intelligent. As much as we pay for phones I think every experience should be like this. I will ask for him my name when I go back. By far the best experience I have ever had at Verizon and Brian actually listened to me too. Kudos! Hes a keeper for sure!! Give this guy a raise!
Stopped in to ask how to find how I pair devices to the hum app they talked me into getting so I can program my emergency contacts & fix the car wifi. To busy for staying on devices reading. Had this talked me into getting. I come in once in a blue moon like last time to find out how to get photos off of phone onto memory card that was installed when I purchased phone. Its just frustrating when you have problems learning new things. I came in after 10 a m he told me more associates would be in after 11 a m . I could not come back .its been 90 days since putting it in on bill mabey we will be able to use it the way its designed before to long.
I had a very good experience with my Salesman, Devilat. (Mispelled I know) He was very helpful, knowledgable and kind. However when I got home my photos wasnt downloaded. However. I got on the phone to the phone store and the g hentleman helped get my photos restored. Otherwise, I would have given a 5 star rating.
I have a love hate relationship with this place . I hate the fact that they shove salesman in your face when you walk through the door. If you are just looking they blow you off. Once they have seen your credit isnt perfect they blow you off. It is confident though to have an actual place to take your phone if you have a problem.
My daughter took me into the verizon store on vetetans and now i have tested positive for corona virus. Im 82 years old and i only went there and back to my home. Its going to affect me deay because im 82. I juat got the tedt back today.
I wasnt happy by the wait time at this location but the service I received was wonderful kind and compassionate
Good customer service
Well based on my experience with Arianna on Wednesday at 11:45, we will be moving our service for our 7 phones to another company. Awful attitude coupled with poor service is the only reason we will be leaving this company after 20 plus years! We are a customer not just another number!!! Thanks Arianna!!! #Karma
Five stars only because of Marco. He is super at what he does. He has always helped and explained things where I can understand. Verizon ........still have bad feelings toward them. Wish Verizon would ask me and take to heart my feeling about Verizon.
Went to the store monday, since we cant wait that long they made us an appointment for the following day. Went there Tuesday for the said appointment but the store is closed! What a waste of time! They even sent us a confirmation msg for the said appointment.
Very Helpful!! Marco helped my mom with getting her new phone. Answered every question she asked and explained everything. Even tried get her games back on her new phone! Lol We were unsuccessful but my mama was still happy with the service we received. Two thumbs up Marco!! Appreciate you bruh!
The customer service at Verizon is always excellent. They go above and beyond to meet your mobile needs. Most of the customer service representatives are fairly knowledgeable about the products they carry. We have been with Verizon for many years.
I went to get a replacement phone, and remove a phone from my account. The sales rep was texting on his personal phone the entire time he was supposed to be helping me! He failed to remove the phone from my account! He also, ordered the wrong replacement phone!!!
I needed help from a Verizon representative with my minor problem. Jeffrey from Verizon was able to open my billing account find error and get it resolved with someone Verizon on the phone. It did not take all that long to accomplish this. Jeffrey, was very in tune to my issue. He insured before I left my problem was resolved, and I understood exactly what my plan offered me. Therefore my Thanks goes out to Jeffrey.
Heather was absolutely one of the worst sales associates that I have worked with. She is extremely rude and wouldnt let me or my father finish a sentence without interrupting us. She made it clear that she was the one that was going to talk. As you can imagine the issue did not get resolved and my 83-year-old grandmother is now without a phone because of the famous words water damage. We insisted that she show as a new phone without water damage but she never did instead she told us to go home and put the old phone in a bag of rice what a big help that was. She was even so helpful as to bring me a Sandwich bag to put the phone and rice in. Verizon seriously needs to work on her customer service skills
Very courteous staff. No pressure shopping.
They hide in the back and share memes while you wait in the cold outside. I gave up after 30 minutes. Not a single other cell store in Columbus does this. I’m going to take advantage of the deal T-Mobile has going on.
Never was called to come in the store. Others just walked in. I was told 3 customers in front of me. They came out.
These folks erased my voicemails that I had for years. My daughter is 21, I had her baby voice saying she loved mommy. Got a new phone and they were erased during the swap. I was told that they were gone and there was no way to get them back.
Kiarah is great!! amazing customer service
The sales guy actually saved me money by pointing out my insurance was not bundled. A very good experience.
Customer service is secondary to this stores sales quota!!! Stores operate on their own authority! I had an approval from customer support, but store would support corporate managers decision? How does a customer negotiate with such disjointed policies?
Had a great experience.Davier was the bomb diggity very informative and kind. He help my fiances and I pick a great plan that fits our lifestyle. We praise Verizon and its employees its the Chickfila of phone companies.
Lazy, incompetent, Liars. The first sales person wouldnt let me get a word in regarding what was wrong with my phone. The second person couldnt figure out how to process a claim for the 1 year warranty. The blonde manager told me I was not eligible for Verizons one year warranty because I purchased my phone from Best Buy. I called verizon and was told this is completely false! A new phone is on its way! Thanks for nothing!!! 🖓🖓🖓🖓Came back again because the replacement phone wasnt working.... they tell me they cannot process claim because my original phones warranty is out...NOT TRUE. The replacement phones have a 3 month warranty. Once again I had to call Verizon and get a phone shipped. 🖓🖓🖓🖓Went yesterday to swap out a broken car charger--was told 9 people were in front of me and I had a 30+ minute wait. Ended up getting help sooner than that. Glad Verizon chargers have 1 yr warranties and that the workers know how to process those warranties (at the very least)P.s., buy a phone at best buy. Its a better deal. Useless end up getting a gift card.
I went in to find out how to limit my childs data usage. All the salesman tried to do was move me into an unlimited data plan. I guess they work on a commission basis
The guy was very nice, but completely powerless to help me. He didnt try to problem solve or do much beyond saying do it on the website.
Nice customer service but there needs to be an option if you are just coming in to by an accessory. If you want to buy something simple, there should be a cash register you can just take it to.
Staff spent extra ordinary amount of time to help me get Apple watch connected with phone. Very pleasant and capable.
Gave phone in bag didnt check. Went back in no help. Went to best buy with phone I bought there to have them program my phone.
Waste too much time waiting for someone to help you with phone issues. Employees give you a price and your bill in the mail is much higher. Verizon is getting about as bad as Sprint.
Skylar, one of the sales reps, printed my phone number on his business cards. Then, despite being told several times that the wrong number was on the cards, continued to hand them out to his customers. If you currently have one of Skylars cards and need to get in touch with him, just call the store. If you call the number on the card you will reach someone who doesnt work for Verizon. Though it seems I might be more helpful.
I thought the issue was simple but I didnt get the help that I needed.
Excellent service from helpful and knowledgeable employees. Service is quick and you are given everything you need to set up a new phone.
Fast and easy service with excellent customer service... My rep made sure to get all deals possible and assist me with issues. Big ups to my fellow military spouse
Good variety of items to purchase and friendly staff.
Customer service from two different empolyees today was absolutely horrible and i say two because the 1st young lady who was helping me rolled her eyes and just acted like she didnt even want to assist me in getting upgrade so i told her i wanted someone else to help me and she bobbled her head and asked why and i told because her attitude was horrible and i wanted someone else to help me so as im still standing there she goes over and talk to other coworkers saying she wants someone else because she said somethings wrong with my attitude as they discuss the sitaution amongst themselves a male coworkers oh okay ill take care of her i explained to him what phone i wanted and he took me over to the phone and kept insisting that was the phone and i advised him it was the wrong phone and color and he just stood there and didnt even attempt to be a salesperson im here wanting a new phone but couldnt get either salesperson to sale me one so i left, im not going to beg anyone to take my money.
Service is a bit slow. Once I was waited on customer service was good. Some how just cant get in and out in less than 90 minutes.
Slow slow slow. Even for the simplest need you will wait 30+ mins. At least they could serve drinks to make your stay more enjoyable.
Worst store ever! Rather than providing help and customer Service, the employees play around with their phones, pretend to be busy, and chat with each other! Go and complain so you finally will be helped! No customer care at all!
The gentleman that helped me today was kind and patient. Superb customer service!
This Verizon outlet is excellent! Two times there for seperate issues, served by Justin Brock and then DAngelo Whitehead - both are exceptional sales representatives. Nothing is too hard, they know their business inside and out, and they go out of their way to get you what you need. One of the best businesses I have encountered in Columbus. Wont go anywhere else now.
Called the store several times but they were very busy with the in-rush of customers trying to buy the new iPhone 6. Couldnt get anyone to answer but I understood why. Recently, I had bought my wife a Samsung Galaxy 5 with a new service plan, and was helped by a very friendly Sales Associate by the name of Justin. He was super helpful and very knowledgeable about the products and services offered through Verizon. I told him I wanted to come back and get the new iPhone 6 at the time of the purchase of the Samsung so he gave me his card and told me to call once I was ready. Well the phone came out yesterday and theyre currently sold out of the black 4.7 inch models. I called Justin and he told me he would not only call me once one arrived but hold it for me. What an awesome guy! I tried calling the Peachtree Mall store before I had called Justin and they told me they couldnt discuss device availability over the phone but I could come into the store. What a load of crap. The guy was a jerk. Peachtree Mall is a dump anyway.
The service was good but, the line outside waiting to be seen was long and there were no chairs to sit.
Verizon is very good network but this Store few staff members are very irresponsible. they will not fill full their promises on time and they will not work for their commitments on time.
Customer service is terrible. They didnt help me with my phone, only told me to go to an Apple Store because its Apples problem.Graphicom next to Lowes and Winn Dixie helped more than they did.
All steps are really friendly. Even tho you dont buy a phone or switch carrier to them, they answers kindly and actually trying to help out about your questions.
Refused to connect my phone to the car. The excuse used was Covid 19. Also I have unlimited data on my phone yet when I got my phone said no internet connection.
Waited 30-45 minutes to be told we are out of stock. The salesperson said the S2 was Bluetooth only. Which is is not. Poor subject knowledge.
Everyone was super polite! The gentlemen who helped me (cant remember his name Im so sorry) was pretty hilarious lol
Always great service at Verizon. Friendly, knowledgeable techs. Replaced phone....took some time, but got what we wanted.
As always they wont do nothing, they want you call costumers service and costumer service wants you to go to the store...Never ending circle of nothingness and run arounds
Great service when its not crowded.
All of these people are great. If you are old, do not be shy, let them help you. They get me up and running all the time.
Awesome customer service.... this store is great compared to the store on Macon road ... cece is outstanding. Thanks so much for your help !
Very short, really didnt seem to want to help and seemed just too busy.
I completely understand the times that we are living in, but I still expect my service that I am paying for to be A1. I felt rushed and questions were not answered.
This store is horrible!! Had to go to the store 3x and call customer care 3x and the issue is still not resolved! Reps are not knowledgeable and tell you incorrect information causing you to not get what was promised!! Thinking of going back to TMobile as they treat customers fairly!
Very professional. All customers werent required to wear a mask even though that was the policy.
I love Verizon I get the best service, I love my phone, they have help me every time I called them. I have had a lot of different cell phone services but theyre the best
Meh I have had better experiences at a Verizon store, they didnt even activate my sons phone
Luck of the draw, the person helping could be a 5* or a 1* cell service is good they are not afraid to charge too much, and they will few you to deth.
Went in to simply get a new phone (which they didnt have and wouldnt look at sister stores for) and was harrassed for a half hour about purchasing their overpriced accessories for the phone after repeatedly saying no thank you.
Gotta stand outside? I work outside all day that is just cruel. T-mobile across the street let me in and I was out within 5 minutes.
Great staff, during peak hours parking is questionable but the store itself is a great experience
The man who took care of me was very helpful and i was out of there in a few minutes. Great personality and manners
Customer service was appalling. Went to see if indeed a new charger or maybe my phone was not working right. Asked to use a charger and the guy gave a dirty look and pointed at the chargers. Nobody offered any help.
I’m always treated respectfully. Never had a problem with the uniqueness of my situation as an arm forces member.
Very terrible experience. First even for one question i have to wait then i get a sales rep that is very rude. Third time i got this person when i came here. Some asian guy he was very rude.
Yea not a fan of being served by someone that looks like he should be pimping out on a corner. Ill wait and come back another time. Bad enough phones are outrageous now but to have someone with a 1 chain hanging around their neck... Come on...
Everything went well. I got everything that I went there for and they seemed to be very covid compliant.
Jessica was amazing when helping me upgrade my phone!! She even helped me with getting a phone case and putting on my screen protector!
Very good staff... Cautious about covid-19 and are taking necessary steps to keep everyone safe
I hate Verizon...just saying
I always go to this location for all my Verizon needs they are friendly they have the best customer service team there is they take care of the customer do not go to the one on Macon Road it sucks
Large location many phones and gadgets to look at. Sometimes there is a wait if theres a lot of people in line. Ive always gotten whatever was taken care of before I left.
Excellent Customer Service
I use Verizon prepaid it meets all my needs in a moderate way. I could always use bigger and better. No one else is able to beat them all the way.
Get shocked with my phone. They said that is normal. Never had a phone before this one.
We didnt have to wait long it was a quick in and out
Terrible customer service. Walked around for 20 min no one approached me to see if I needed assistance. I just walked out. Thinking about changing carriers.
Darci was awesome! Made the experience fun,fast,and efficient. If you go here I recommend Darci!
No help as usual. They sell you something and dont tell you about a grace period. So Im stuck with a crappy MiFi.
Great store, but some salespeople got robbed at gunpoint while closing last week - for what thats worth.
Very much satisfied they will go the extra mile to help there customer
Have visited this location several times and never had a good experience.
Ask for Mike the manager or The Will. Theyll give you the straight story. Some other employees dont know whats going on.
Rep at store was very helpful in canceling our service!
Come in to get number switched from one plan to another! Employee handed us a business card with a number and a phone and the employee said call this number and follow the directions and walked off!!! Piss poor customer service!!!
You go into the store and normally it takes forever to get served. Sales person that we had was pushy and not very helpful.
Extra long wait just to have someone tell me to send the phone in and do e everything online....
Always get great service at any Verizon store. Same here. Great staff with outstanding customer service skills.
Always a wait. Could not fix a problem and did offer much more assistance
Great selection, helpful- knowledgeable about their phones people. I got my phone from here. 😊
Nice staff, quick and pandemic cautions taken.
Awesome customer service. Thank you Davier for your tremendous patience!
No WiFi available at store, and you have to put your name on the list when associates are milling around without a customer.
The person fixed my phone in a flash
Staff is always great. My go to store for any local questions or to shop at.
Love the variety of stock and the support they provide when you buy new phones.
Calling the store to get information S U C K S !!!!!!!!!!!!!!!!! I HATE automated calls that do not give you the option to SPEAK to a person to ask a simple Question. CUSTOMER SERVICE IS HORRENDOUS!!!!!!!
Terrible experience, the sales rep was extremely rude and disrespectful She told me that because I bought a phone from an indirect store not to come back to the corporate store
They are very helpful at this store. Ask for Marco he has never led me wrong.
Incredible staff working at the veterans parkway location to find you the devices and services that best fit your need and budget!
Very helpful, knocked one star for the pushy upsell. I dont need a $120 bundle.
Last time I was in there, granted it was close to closing. They acted like they didnt want to be bothered.
Has some of the best coverage ever where I go. It may cost more, but its well worth it.
53 dollars for a screen protector and after I paid for it they refused to put it on the phone because employee wasnt good at that worst service ever
Long wait times always only fair service
The associate that we had was rude and brash nothing polite about this associate. Worst experience ive had in this store.
I have had Verizon for years. Everytime I visit it doesnt take long to get help and the staff is always super friendly. I like this place.
Been with them since before they were Verizon and I have always been awesome to me even when I have problems paying my bill
I was scam by one of the workers there more huddled , didn’t explain things and just in a hurry to make an sale !! Will never go back there just disgraceful.
Great service been with them for years and the staff at this location are very helpfull
Went to upgrade my phone, staff was helpful and friendly.
Very good service courtesy the sales person was excellent
My son and daughter-in-law carries my Verizon account but so far I love my phone
They fixed my phone quickly. User error
Nice and friendly associates, they Greet you smiles and kindness!
The best verozin in town, they get the job done
Great service and customer care. No wait time.
Good servive but incredibly slow. Plan on spending at least 2 hours for anything
No wait time, Aiesha was very sweet and professional..
Solved my problem very quickly and easily. Great folks and quick service.
Malcolm is very helpful and kind. Thank you for everything. Go see Malcolm at Verizon in Columbus, Ga.
No customer service at all unless you want to buy a new phone then they will bend over for you.
Great staff. They have everything you need for your life
If you want the best cell phone service, its these guys. All the others are phony.
They gave me one price, only to have it increased by $15.00 before turning on my phone. Two trips.
For the amount of time and money we spend in here the experience should be a whole lot better.
D’Angelo is SO helpful!! We will definitely drive back to see him!
Very busy place but staff is always friendly and helpful!
What they tell you in the store and what they tell you over the phone does not match. I have had Verizon for years but IO have started having issues this year
Love this store. They help you quickly and are knowledgeable.
We were there with our son and they were very helpful to him and very friendly.
Were quick to answer my request, Tim was wonderful, polite and very helpful.
Total reviews rating 3.8
199 Reviews for Verizon 2023:
Review №1
2022-08-13I havent been to a Verizon store in a while, and Im really pleased with what theyve been to the place. I came here to pay a bill, due to the Verizon app not letting me do it with a card that already exists. I was pointed to a kiosk, and using it was an absolute breeze. Now, I wont mind making the trip. Nice work, Verizon!
Review №2
2022-05-14I ask the young lady at the front if they could help me setup my new phone and she said no. She then gave me a peace of paper with directions. She never did ask me if I needed anything else. It was as Id I didnt exist. First time that has ever happened to me. They have always been real nice but not this time.
Review №3
2022-06-10Cant help. Just want to sell..no service. Call on phone no one can answer any questions. Duh! Why have a store if you cant service the product. Call service, wait on phone or try to play online. Money..money..money only. Kept trying to sell me a new plan..more money. 👎
Review №4
2022-05-08Terrible customer service! The assistant manager of this Verizon was the absolute worst. The manager and other sales representative were life savers. My issue was making a purchase online and then again there. The online store and Verizon store have to ve in sync. They are like two separate companies, but we purchased a phone online and had to redo the whole order at the store after hours on the phone with customer service. The lesson I learned was to make my entire purchase online and have it delivered instead of same day pick up or just go to the store for the entire purchase.
Review №5
2022-06-30Do not believe the posted hours. We drove all the way to this store arriving just under a half hour before closing and the manager refused to allow us in the store because there were too many people ahead of us. You can’t process a return in 25 minutes?
Review №6
2022-03-08I know people talk about how expensive the cell phone service with Verizon is and it is pricey but I love my cell service. I have coverage everywhere. I almost never drop a call or have no service unless the Verizon service in Columbus, GA is down. Went to the store yesterday to move a phone number from one account to another account and it was very easy. The store was packed but they had enough employees that the wait time was minimal. Our associate was very helpful and the process was easy.
Review №7
2020-09-22The store takes good care of the customers most of the time. I had 2 visits and twice well taken care of.
Review №8
2022-04-26Best experience Ive ever had w Verizon in general. Quick& easy, honest, upfront, didnt try to upsell, fixed an issue I didnt know I had &tht all describes the man that helped me. Kerrion I think is his name if I can remember right. Anyway, thanks! 🙃
Review №9
2019-11-08The place is nice the employees courteous. Parking is ok. The employees are actually bound somewhat as to what they can do (apparently), and often I end up leaving after being told to call Verizon (a hassle, because it can be difficult to get in touch with Verizon). Also, this store is extremely busy, so there may be a bit of a wait when you first walk in.
Review №10
2022-05-03Yet another store where the employees wont own up to their mistakes. Verizon as a hole is going down the drain. They used to have awesome customer service. Becoming no longer worth the price.