Kerbside pickup
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
I didnt find the flowers and vegetable plants I was looking for. The selections werent the best- but it could be due to high temperatures weve been having lately! I will try again soon!
Almost empty shelves, some very nice employees, some employees just dont want you to bother them. Never enough check out lanes open. Self checkout always has a line wrapped back to produce. Seems there should be a better way.
Its walmart, never enough check out lanes open... and I hate self check, still only use it if I have a couple things. Why should I pay full price and check myself just so they dont have to pay an employee to do!
We did grocery pick up and I swear to gawd they were waiting on US not the other way around. It really freaked me out. It was totally awesome. Tho they did crush a couple of boxes. Our angel hair pasta was REALLY crushed and so were our BelVitas. It may be a tad bit inconvenient because we have all our prescriptions at the Blackmon RD Walmart so this SuperCenter will, for now, will be our back up grocery pick up site. Boy howdy them folks over at the Blackmon RD one needs to learn from the Gateway DR one. It was awesome! Wed make this our go to Walmart (its closer to where we live) but they dont have a drive thru for the pharmacy. ☹️☹️
Come here often because it is convenient. Often out of food items I regularly use. Sporting goods, hunting and camping items have a very limited selection.
Watch your prices at the register... this rang up for $3.54 on both cans and the customer representative asked me if I wanted to put it back when I questioned it... I had to leave the register and go back to the aisle to take a picture of the sign on the shelf myself... then she manually price fixed it.
My sister and I both shopped for summer clothes and found some nice pants, tops and shoes.
I wish items were stocked up but given current situation i understand. I dont like self check out.
We are 6 months into this crisis and their commercials brag about being there for their employees & the community but they still cannot even keep basic supplies in their stores.
Always clean easy to find items usually has the best stock in Columbus area especially the grocery section
What a wonderful stop. Larg lots for RVs and 18 wheelers. We had a restful sleep.
Gateway Walmart is absolutely the best Walmart that we have visited. ALWAYS super clean and plenty of staff..
Employees walk around like they do not want to help anyone or they are busy on their phone (personal calls). Prices seems to keep going up.
It was very clean.. literally.. the meat dept and dry goods were cleaned out... I dont blame walmart tho.. But overall experience,1st time in This store and by far is the cleanest and neatest 1 Ive been in here in columbus Ga.. They had cashier(s).. The human kind.. who wanted to ring you up vs pointing to check out... Pleasant experience..😊
I shop the this store 3-4 times a week and I drive from Harris county, I always use self checkout when I leave and especially because of Covid I went today with my daughter ringing everything out this woman walks over and not only embarrass’s me by questioning me not ringing my things out which I was still in the process of doing she picks my things up that were in my buggy. I do self checkout because It help with social distance she was so rude and never even apologized for just being so rude and questioning my honesty. I’m an ASM for a big store and this would never be okay
As always, were able to get what we need, pay, and leave... I enjoy quick Walmart trips
I always love Walmart, they have exactly what I need and want at such great prices!
Like most other Walmarts but the employees are focused on pulling orders not restocking the shelves and by afternoon....lots of missing inventory. In person shopping is not enjoyable anymore! Update, customer service desk actively trying NOT to assist commercial sales as the point of sale software makes ringing up a thousand dollars in gift cards inconvenient for associates! Huge waste of time!
2 items on my pick up were unavailable and instead of letting me still pick-up the available items today they rescheduled me for tomorrow. I tried calling the pick-up number several times and no one answers.
I feel like disgusting bathrooms is the normal in Walmart now. And where are the cashiers???? Why do I have to work for Walmart with no pay? If I have to ring up my own stuff should I not get an employee discount? They are seriously turning me from going in the store. And I cant have them deliver from the store cause if you order in the morning you are lucky if you get it by 6pm. The service all around has gone down. And I better get an employee discount card in the mail soon. 😤
Walmart doesnt have the Price Check tool anymore. Had to track down employee and take them away from work. Even then they werent able to help. At the of check out had to do it then line was held up.But mainly, for the amount of business this company does, they have very long lines and not enough cashiers.Not sure about every location but this Walmart didnt allow cash at self checkout. Was informed AFTER I waited in line to get to one and ringing up entire order.I feel bad for the cashiers. They need extra bodies hired just for that AND better self checkout service.Big Thank You to the cashiers and other employees
I dont enjoy Walmart shopping much. But I did have a positive experience.
I enjoyed this walmart more than the others in the area. They have alot more stuff and it Simi organized.The employees were a hoot. And helped me without even seeming like I was bothering them.
I love this Walmart! They are usually very clean and helpful. Notice I said usually, occasionally they will get staff that do not want to be at work. The only reason I did not give it 5 stars is because certain things, they never have in stock. Like my filters for my AC 20x25x1, they never have those in stock. A few other things, but I hope they are just selling out of them. The online stock is usually pretty accurate so I cannot complain. They were out of my gain beads, so I wanted to give one star; however, pettiness is not what this about. Overall, my shopping on this day was very good. Even the long self checkout line moved so quick I forgot it was long.
I love shopping at Walmart. I get great deals on just about everything in the store. Most of the employees are very respectful and will help ëyr when needed. Best of all, not all WalMarts the sáme.
I was able grab few things no long lines during my shopping.
Gateway Walmart is not too bad. I dont like the long long lines and the crowds of people, but I guess that comes with the territory. I wish they would have more cashiers on registers. Most of the employees are nice and helpful.Sometimes Walmart is out of stock of specific items however their employees are always restocking the shelves but they just havent restocked my specific item. I will continue to shop there because they are close to my house.
Only had one register opened and there was a real long line. There was also a line at the self checkout but not as long. Pretty sad.
Have tryed to get a job with them for a long time ,have a lot of experience, the openings are there but no call ,I Shop there all the time ,just dont understand
Always a great option for grocery shopping.Best value products is always a good option
Walmart was great as always. But the McDonalds was horrendous. The floor behind the counter was covered in trash and food. The employee just mopped around the trash. For some reason an employee pushed a cart of trash into the dinning area and left it there for the whole 30 minutes I was there eating. I strongly recommend not eating there.
This store is ran by Dumb and Dumber! I purchased a power washer on Wal-Mart.com with store pick up. Well-- got an email said it was delayed. I needed a cable of the new monitor I had purchased. So, I went to Wal-Mart ,while I was I went over where the power washer were on display. There were 28 of the EXACT model of power washer I had purchased-- so I grabbed one put in my cart. Went to customer service. They said they could find it the system showed the the email receipt and the additional email about being delayed. They refused to let me leave the store and threated me with arrest for stealing if I attempted to leave the store with the power washer! Talked four different managers, called Walmart. com filed a complaint. They said they deliver it to my home within 48 hours -- well its been five days now. I just got a refund from Wal-Mart .com.
Left my debit card at self check out, by the time I came back to get it about a half an hour later, it had already had been turned into customer service. I picked it up and I was good to go. This location is my favorite, will definitely be back. Thank you thank you guys for being honest and so on the ball!🙂
I cant believe Im doing this, but these Cowboy cookies I bought on a whim at Wal-Mart are absolutely AMAZING and deserve a proper shout-out SOMEWHERE. Whoever these cookie concocting angels are, they deserve a raise.
Has everything we need and very nice employees
Post pandemic there have been a lot of changes everywhere. Finding items on shelves is important. The people that put the items on the shelves act as if you, the customer are in their way. But, hey when you want something you can find it! For excellent delivery services, you must tip!! Get in and get out, the best time is early morning!
Even during the holiday season it was well stocked and clean. Plenty of staff working during the rush. One of the better Walmarts in Columbus
Same issues of not having enough registers open. Even the self-check out had a line all the way into the produce section. I specifically went to purchase spices however only about a third of the spice/seasoning section was stocked. I have to give credit to the cashiersthat were working that day though. Although the lines were a nightmare and the wait times for either checkout were exceptionally long, the customer service was still intact. Garden center staff were very helpful also. I will not shop at this location if the future if I dont have to.
So disappointed. I finally download the Walmart app and they have uniform shirts on sale for 2.00 and it says in store only. When I go to the store they tell me they cant honor it even from their own app they wont honor the price. The lady tells me it happened before with another woman and a tv. I really think Walmart should do better. If you wont honor your own app and your own sales, why should we as consumers trust you?! This is not ok and Im uninstalling the Walmart app.
A young man by the name of Cy at Wal-Mart Store #4283 was very kind and so helpful in helping me locate what I needed. When I came to check out, I was so impressed by the respect he showed me. He is definitely the epitome of a great employee and of a young man that is going to be a success. Today, the biggest change I noticed was that werent many bargains...prices have really skyrocketed.
Honestly I only bought a drink and received cash back. From what I did see they stay pretty busy but kept the flow moving
This Walmart was clean and well stocked,and the cashier was friendly.
Needed 2 of a certain toy in 2 different colors. Shopped Gateway Dr and they only one but a color we needed. Went to Whittlesey Blvd and thankfully they had only one of the other color we needed. Went to customer service to call Gateway to see if they could get them to hold it till I could get back and even pay there at Whittlesey. Said they couldnt do that. Sign saying customer service needs to be changed to refunds/ returns and not customer service..
Never have enough cashiers working, even at their busiest times. Always only have cashiers at one end (grocery area). Just have been really unhappy and only go if absolutely only place that has what I am looking for. Self service always has a ridiculous amount of people waiting in line. Have left my one or two items right at front area and left. They have plenty of people walking around getting curb service purchases who get in your way and look out for them, you will get hit in a New York minute. 2 or 3 staff at the dressing rooms. They have staff that they can put on registers during busy times.
Since covid-19 Walmart has changed as far as cashiers. Theirs never enough lanes opened, so I choose to go to the self checkout. I think Walmart should invest in 2 self checkouts because although the line moves pretty fast most of the time, it gets pretty backed up at times.
Well for one I see people being allowed to walk around and shop without a mask on..... even though they say they require face coverings. Then theres always only one cashier line and the self check outs always have a long line. No doubt due to the fact.... there are no cashiers... there is always always employees with carts full of stock in the way.... like in every other isle.. and the main isles. The prices are great for the most part but... they come at a cost...
Love that they have multiple cashiers open during the evening, but they are always out of something in all areas of the store, and sometimes the store looks very disorganized.
Store wouldnt honor their return policy...I understand that I have no receipt but its clearly never been used and its under $100 and Ive never returned an item without a receipt...customer service I think not
Walmart it self is a Trash Retailer This Walmart & Few Others in Town are by far the worst Walmart Ever associates have nasty attitudes towards Customers Management in store do absolutely nothing when coming to them about your store experience There more Focus on the money you spend in the company I do not like Walmart If you’re looking to grocery Shop Go to Winn Dixie or Publix there associates treat Customers like Customers Hopefully soon Amazon will take over the retail industry as they already have two stores up & running & more stores to Open Soon !
Well stocked for the most part and they carried a couple items I was very happy about. (Real sugar sweetened Dr Pepper. SCORE!!!) No distilled water (bummer 😞)Employees were busy but still helpful and friendly. They all wore masks.
One of the cleanest stores Ive been in.
This store is always clean. The electric shopping cart are usually available and fully charged. This is a great benefit for disable person like myself.
This used to be a great location, but things have gone severely downhill over the last month. Today was the worst it has been. In the grocery section everything was picked over and disorganized; employees that were supposed to be stocking the shelves were just standing around, clearly not wanting to do their job and getting in everyones way; and worst of all, the freezer section had clearly had a malfunction in their freezers... The doors were all condensated and the insides were full of ice crystals. Clearly the freezers were turned off or malfunctioned, so the safety of the food inside was questionable at best. No attempts to prevent people from buying possibly compromised meat, etc. at all. Will probably not come back to this one after that.
Large store, kind and courteous employees. There wasnt any distilled water which I need. Otherwise I found most of what I wanted. Produce looked good, too. Thanks for having Dr Pepper in bottles made with sugar and also for stocking alkaline waters!!! I also liked the large selection of body washes. Actually yall had a good selection of womens shorts in colors as well. The 5th star was for having 2 live cashiers! (On a large order I dont like doing it myself)
My Super Wal-Mart is always clean. The most helpful employees. I was there to return an online order. Quick and easy process.
I love Walmart and will keep shopping there
Found what we needed here. Such a big store with much to choose from.
Went to two diff walmarts for sim card. Neither store had it and staff dosent know anything
This is one of the better Walmarts in the area. It is frequently crowded though and I feel they need to understand their customer flow a little better in order to accommodate more cashiers which is the only reason I am giving 3 stars. If they can fix this issue I will update.
Great cashiers, clean store, preferred location now. Keep up great work! Would b 5 stars but yall still need to hire more cashiers because standing in line is just too long & if it keeps up Im going to have to use th sit-n-shop again just because of standing too long (medical condition).
Well stocked and clean on my first visit. Kind and helpful employees.
Always able to find what I need!
They always have a great variety and are typically pretty clean and organized.
Love that Walmart on Gateway! More clean!
If they don’t have it at Walmart Supercenter, you don’t need it! We love shopping here and they have a good variety of everything. Lots of clothes and lots of things to look at! Love us some Walmart!
This Walmart use to be one of the better ones but now it is just a joke. The employees do not care about doing their job or the way they treat people. We had some drinks and juice put in our car for a grocery pick up. The problem was 4 boxes of the juices leak all over our Expedition. They would not do anything about it and told me come back to get new juices boxes. The problem is we live 30 min away from here. I am more upset that my 3rd row is soaked and they wont do anything about it or seem as if they dont care. When explained what happened the lady got mad with me and hung up on me.
I enjoy shopping at this walmart. My concern is the setup of the store. I sure wish the pet food was closer to the food section. A lot of space to cover especially for the elderly customers.
Great store. Clean and well stocked. Even can cat food!
20 employees all standing around talking while its a 30 min wait to check out.
Since covid theres times where there is nothing at the store. When placing a pick up order youll more than likely have items that are unavailable
Specifically went for Garden items and parked in area. Garden Entrance Doors all locked. Had to enter near Pharmacy...go down to Garden area to get items....THEN walk all way to Grocery end of store with loaded cart to check out. I am a Healthy 70 year old and fully able to walk and tote items, But this store is Quickly Gone Down with regards to Customer Needs and Service.
This is one of my favorite Walmart locations. Any other time they would get 5 stars but yesterday the store was a mess. I dont know if they are only ordering small quantities of certain food items or what but so many food items sections were empty. I know its no fault of the store that some customers dont have home training so they make a mess and instead of putting things back were they got it from they act like 2 year olds and throw it anywhere. I watched employees trying to keep there areas neat and tidy but due to certain customers just throwing stuff wherever, I saw the frustration in the employees and understood why they started walking off.
I absolutely love going to Walmart, I used to go to it alot for groceries especially if they are on sale and rarely rent a movie for Redbox in there. Its just that people tend to still wear a mask during this pandemic. Employee worker were polite and nice, they like helping people if needed.
Im at Wal-Mart everyday, it has everything I need.
Good local Walmart might not have everything you need ,but great service and clean store great deals.
The cashier was very rude. She did not want to ring my items up at the regular register. Anytime you have cash, they are to open it. I will not use the self check-out registers in Walmart.
Had a blow out on Manchester Expressway. Went there to get a new tire at 4PM. They turned me away saying that Managment said not to do anymore tire services today. Will not go back or suggest going there to anyone. Very disappointed and upset.
Kind, helpful, and most friendly associates!Unfortunately, removed two stars due to:poor state of the parking lot, incorrect placement/pricing on the grocery side, and zero shopping baskets? 😯A manager stated they no longer have baskets (only carts) available, since 25 were stolen two years ago? Wow! 👀Every other store location has convenient shopping baskets?🧐
Self checkout closed 4 lanes open 5 deep at all
Always great stop and shop.
Not very crowded but I know why, 4 manned registers open and line for self checkout was about 15 to 20 people deep, was on my lunch hour to get some shoes.Got out of there with about 15 minutes to spare and got back to work
We were from out of town. So not familiar with location of products. Employees very helpful in helping us to navigate store. Lots of produce and clean store.
It all began with the mask greeter at the door.. She was very courteous, kind, and welcoming. The pharmacist line was flowing. There were no waiting no longer than5 minutes. Which is great when you are in a rush...Walmart visit was Awesome.
This Walmart had items that Alabama stores no longer sale....was sooo 🤗🤗🤗
Excellent store for groceries. Clean & well organized. Items are good quality & in abundance.
Knowing Walmart has a mixed reputation, I did not experience anything bad. In fact, the opposite. Store was clean, not too congested with holiday merchandise, and our cashier was an absolute pleasure! Smiling, friendly, and very personable. A pleasant visit
Cant go wrong at Wally World..
For what ever reason...There are NEVER any registers up front open. Then the front staff wants you to do self check out. I dont work at Wal-Mart so why would i self checkout...bag my own stuff??
Usually, I don’t do reviews because I understand the busy stores get but I find it so disrespectful when I called the store holiday pick up the phone to hang up directly in my face. Respectfully, it’s not my fault that you work at Walmart. If you don’t wanna work at Walmart go apply for another job.
Generally nice staff, usually stocked with what I need, good prices, though Deli staff are nowhere to be found. Have to either yell, yes yell, or wait 10-15 minutes for someone to mysteriously appear.
I ordered my groceries for delivery 6 hours in advance. Got the notification that it was prepared and ready for delivery an hour later. When delivery time came I called because they were not here. The lady at the store told me “oh sry we are about to close and can get it to you tomorrow morning.” That was dinner for my family tonight I have waited all day for and paid for in advance. There will be no one at my home tomorrow morning for groceries to be delivered because we have these things called “jobs”. Worse experience ever I will stick to Publix delivery.
Walmart usually has everything we need but when it comes time to check out, its absolutely RIDICULOUS! There were a total of 3-4 cashiers and the lines not counting the self checkout line were 6-7 deep. My husband usually sends me to the truck because I cant stand that long and he stands there to wait forever to pay for our items. I wish Walmart would get more cashiers.
Rude staff no riding carts for seniors with mobility issues and when ask about one seems they could careless walmart of all places should have riding carts went to 2 different Wal-Marts and treated the same rude way and no carts I just left I know they dont care i left
The staff was great but the refrigerator was very small and it needed to be larger for guests who were staying longer than 1 or 2 days
Went there coming from El Paso Texas the worst customer service I have ever experience in my 51 years of living. Told my brother-in-law about my experience and he said I stopped going there 6 months ago. I called the customer service hotline did a report no one called me back dont waste your time going there.
My Boy EZ gon get u rite every time 💪🏾💪🏾
People rude .what the heck has happened to customer service? Also no matter the dang time you should be able to go to pet supplies and get what you NEED. like house training pads. It sucks raw eggs not to mention prices are outrageous. Not a good place. K Mart needs to come back😢
The different departments are clearly marked with fairly large signs up high enough that it doesnt take long to find what you need. And the customer service is very good with plenty of friendly staff personnel to offer assistance whenever you need them. And their prices cant be beat by any other place in town. My wife and I are very faithful customers. If you look at our bank book, you cant help but notice that about every other entry is for Walmart purchases, lol!
The folks at this Walmart are nice and helpful and I’ve never had problems with them.The important thing is that they stand by their product and are accommodating when a refund or exchange is needed. On this visit I found everything I needed plus a few things that I didn’t realize I needed until I got there.
My family and I had a great experience at this Walmart tonight. It was not completely packed and customer service was great!!!
Meh, its Walmart.. long lines, messy cramp islesIt is what it is. They need the large self checkout conveyor lines since people with full baskets are now using the small self checkouts.
Great experience in the grocery pickup. Shayy helped me out and was so nice and courteous. I really appreciate everything from her. Thank you so much! I highly recommend the grocery pickup from Gateway Rd. In Columbus, GA!
The, Young Man that helped me today with the four-wheeler I purchased was the best ever!. He, Helped me with my order, check out, getting me to another register to get out the store faster loaded my car up in 95° weather and still had a positive attitude thank you very much Walmart for hiring this young man!. I hate I didnt get his name but Thank you Grand-kids happy today!.
Had to get my daughters vehicle serviced though the wait time was 2 hours we were in and out with good service in an hour and 39 minutes.
We saw associates working hard in every department we went to. This was a better than most other trips to other walmart locations. Late Saturday morning shirt wait to check out very friendly helpful workers.
The price you pay for your food you will like your food to be hot several occasion I have went and purchased my food and it was cold by time I left the drive-thru and realized it on my lunch break and you couldnt go back right away to get hot fresh food and it was at lunch time LOL the waiting time whats horrible
Everyone in my checkout lane was complaining about how slow the checker was. One lady in another lane had left her FULL cart in the store, because her lane was slow. And to top it all off, the store is not stocked well. It looks like it does around Thanksgiving, but its the first of August 2021.
Rude cashiers ... Even worse at service desk ..On thier cell phone , air pods in ears , chatting away .. Then roll thier eyes bc you need to pay a bill or send money ..Attitude from hell.. Dont say a word except to tell whomever to hold on..Its all on camera and I guarantee nothing will be done even if management watches tape ..They are just as bad and good ole friends ...Wish this place was better!Its sad ...and so wrong...
Not organized whatsoever! Do not go here to get anything that requires assistance from staff at the self check. There were at least five people needing assistance and the one employee stationed there was too engrossed in helping a customer with multiple gift cards and didnt bother to look to check the other registers. After waiting five minutes and seeing all of the other customers needing help, I found an employee who was nice enough to listen and help. As soon as we reached the self check area, the too busy cashier stated that another customer was first, not me, which was bothersome, but we were all in need of help and the nice employee quickly solved our dilemmas.Management should place two employees in or around that area on busy holiday weekends (Memorial Day, no less!). Poor business practices.
This Walmart was very clean and orderly. The bathrooms were clean. Our cashier was friendly and they had a lot of lines open on a Saturday. They were enforcing masks which was greatly appreciated.
This is most slowest Walmart ever. They customer service is horrible. They only have three lines open when they know they have alot of customers. This is ridiculous and when you need help. Nobody around or they act like they don’t know where nothing is.
Good experience nice store.
The Other Day I Went To Walmart and The Experience Was Great. I Went There To Return An Item Just After Christmas Thinking It Was Going To Be Hectic, but To My Amazement It Went Smooth. This Is By Far The Best Walmart I’ve Been To. I Recommend This Walmart To All My Friends and Family and You...
The self checkout I was using was very slow. Had to be rebooted. Sales lady was very helpful. And seen(as well did my 12 year old son) some girl get out her car with clearly no pants(nothing) on with a sweatshirt that was barely covered it as she walked in. I hope she was going to buy pants......
Never can find anyone to help me to get some down.
We were unable to purchase our items due to the fact they were closed. They said we didnt hear the closing announcement BC we were shopping in outdoors and auto. What a disappointment n waste of time! One employee said that we could purchase items outside of the glass cases n that wasnt true BC at the register they came up restricted
Clean details organized very helpful employees
The people who work the floor are not very friendly and wont even help you look for something. Otherwise its stocked up, and its close to my house so Ill continue to go. But if you have a question, better read peoples energy to find someone to help you otherwise you are on your own to find out stuff yourself.
The self check was really slow and had to be rebooted. The associate was really helpful. Seen( as well as My 12 year old son) get out her car with clearly no pants on(nothing) with only a sweatshirt barely covering her area and confidently walk in store. I hope she was going to buy pants
We all know WalMart has everything you need. If Walmart doesnt have it, you dont need it. That said, for years now there has been a declining number of cashiers. Understanding that as the minimum wage goes higher and higher, Corporations are moving to a self service/checkout business model. This is great but more cashiers are needed. There is no excuse for lines all the way across the front of t he store isle and self checkout to be across to the produce isle. I blame management for not hiring the staff that is needed to make the store run more efficiently. If I return I will look at the lines before I shop.
Let me tell you. I ordered canvases to be shipped to walnart and it was suppose to be picked up days ago but it says DELAYED for days now but its at the store. NOBODY IS PICKING UP. One person did and said hold on and hung up in my face and when I call back i stood on the phone for an hour then I called another number for this walmart and nobody answered. CUSTOMER SERVICE IS VERY POOR AND I HOPE SOMEONE SEES THIS AND I WANT MY MONEY BACK BECAUSE YOU GUYS ARE NOT DOING YOUR JOB AND IGNORING PHONE CALLS FOR PRODUCTS I PAID FOR. -0
This used to be my favorite Walmart but that is far from the case now. I dont know what is going on with Walmart but something sure is and it aint good. About a week ago my friend & I went to Gateway Walmart and will not be going back if we do not absolutely have too. The first thing is that they now close the garden center at 6pm. ??? You can walk out to where the registers are but you could not walk out to the plants. One of the main reasons we went there in the first place was to buy some tomato plants. The fact we could not even look at them was just a little irritating to say the least. Oh well, so off we go to do some quick shopping. When we go to check out they have 2 cashiers checking people out and the self checkout open. Both lines with cashiers are almost to the back of the store. The self checkout looked about the same. We stood in line for about 20 minutes and had made it all the way to 3rd in line to check out when suddenly a yellow shirt appears and informs us that they are closing this line down and we can either go get in the other line or we can go to the self checkout. I objected to this and asked her about having to get in the back of another long line and wait for 20 or 30 more minutes after having stood in this line for such a long period of time. She did not care about that at all, shrugged her shoulders and walked off. My friend asked her why she didnt open a register since there were yellow shirts everywhere standing around talking, laughing and doing nothing else. Certainly not concerned about the customers. She just kept on walking like she did not hear the question. If there were somewhere else to get dog food at 10 pm we would have left our items right there in the middle of the floor and walked out of that place immediately. And to top it all off when we get to the self checkout the man in charge of that tells us that you cannot pay in cash, card only. He tells us to go back down to the other end of the store and check out there. We tell him they are closed down there and they sent us up here. It was to no avail because he could have cared less either. I was so infuriated I was very close to blowing my top. This is the 2nd Walmart that has blatantly shown no regards for their customers at all whatsoever. From now on they will not be getting any more of my money if I can help it. I will pay more and go somewhere else before I ever go to any Walmart again. I am not talking about the grocery store Walmarts because the one on Buena Vista Rd has always been very courteous to me, the employees are nice and willing to help you instead of acting like they are doing you a favor in doing their job. And one more thing Walmart. I do not come to your stores to work and I should not have to check myself out if I dont want too. You should be sending me a W-2 form. It seems that since COVID came along you have developed the attitude that people have to shop at Walmart. I assure you that is not the case. If you do not get a hold on your store managers lack of good customer relations then you stand to lose the loyal customers you have. If it isnt too late already.
Awesome place to get all needs and wants
It doesnt makes any sense that Wal Mart have all these employees but dont none of them be at the Cash Registered. What did yall put up the Registered for if yall wasnt going to have any of the employees working them. Just a waste of all the money the company got. Sad!!!!!
Close to my home service always friendly
You have no professional audio equipment the items are to expensive your worker in that department dont have any knowledge of the items or will not take the time to explain anything to you so I will never ever buy any audio or even electronic devices in store or online
Decent section but you need to price check, sometimes the clearance price is the normal price. They tend to mislead their pricing on theses items.
Went to Murphy USA for Gas and then went into Walmart for a few things.
The employee spotting at the self checkout is a really good idea. It’s helping customers get to the next available register quickly. Thanks for making it a little easier.
The store was not well kept at all, and the merchandise was not organized. Additionally, they did not have what I was looking for. That actually worked out because waiting in line would have been horrible. They were very busy, but had only a couple of checkout lines open.
Used the Walmart grocery app to place my order and pick it up at the pickup location on the side of the building. Service was quick and excellent, top marks to the employee ( didnt happen to catch his name ) who brought me my groceries but he provided excellent customer service. I am going to try and find out his name and let his manager know how good of a job he did.
Thats my kids favorite place to go is Walmart
The employees absolutely will NOT help you! They are rude, inconsiderate and act like their customers are NOT supposed to ask for ANY help for ANY reason! How can Walmart survive with employees like some of these?! HELP WALMART CEOs! HELP!
This Walmart Manager hates on truck drivers even when they want to buy a couple of stuff and get going i didnt get towed but the manager is very rude came up to my truck and started complaining because i parked in an area were no one parks many many spaces free towards the truck area come on lets be real and human a couple of minutes or an hour will not affect anybody . I guess they want to give something to do to the towing companies here .
Very clean and a good place to shop
Best Walmart hands down! Monia and returns was extremely helpful and I will not go to any other Walmart I continue to only go to Gateway
Good store overall, best prices for sure on everything except meat, I usually buy better quality meat elsewhere for cheaper. But they basicly have everything I need in stock 90% of the time. I just use self checkout and show them my receipt. Quick and easy unless a holiday. Wish a neighborhood market would come to Manchester, GA but I have to drive 40 minutes to Columbus now...
Here lately we have been adjusting to people & employees that dont like the new customers, or the new promoted owners,and investments.
This Walmart always have what Im looking for, or they carry items the other Walmarts dont usually stock. Its always clean, and they normally make it pretty convenient to get in and out. My only problem with this Walmart, everyone is not customer service friendly. In fact some might want to take a class. Other than that enjoy your shopping experience here.
Clean and well stocked, employees masked, some customers were not. If masks were mandated rating would be 5.
Auto center: went in for four new tires. After a while I get a call from the manager telling b me I don’t need four new tires. I was honestly shocked. I appreciate the honesty. Most people just want the money. She didn’t.
I love shopping here. I can find everything I may need. The only downside is the checkout time.
3 registers open. 10+ people in line at each register. They open another register and take people from the back of the lines. Spoke to the assistant manager Darrell and he advised this is how it’s done. Walmart needs to learn from Bestbuy and other places that care about customer experience. Put up ropes and take the next on line. It’s sad that we basically have no other options than to be treated in this manner. The assistant manager opened another line and the gentleman behind me who thought it appropriate to cuss me, went ahead. I don’t mind waiting my turn, you expect a wait when you go to Walmart. I do mind being treated rudely, run over by a handicap buggy and being cussed at. The assistant manager said and did nothing to alter the situation. He allowed the person behind me to cuss me and be waited on ahead of me. It’s sad that I’m Columbus GA we have limited places to shop for day to day items.
Shelves were really bare and out of stock of everything.
There was a young lady that work in the hot food department. She was so helpful and friendly beautiful personality. She help me with looking for great value French vanilla which the store was out and great value Walnuts. She came out her department to help me. Walmart didnt have everything I wanted but her help very friendly attitude made me felt good. I wish I had got her name she African American My name a Ella Brown. I love Walmart
Clean place. But the employee s were very rude and wouldnt help me at all and 1 was very rude about it.
It would be better if they cared more about the customer! But when 8 people are in line with full buggies and they only have 1 check out lane opened that shows they care very little about the customer! Other than that its a great place to get everything you need in one place and its a clean store with good produce. The people stocking are helpful if you need help finding something. The parking lot is not so clean though. They have buggies scattered everywhere.
I placed an on line order went in and checked in to wait for my item. Someone came and asked if I had a pick up and I told her yes but the gentleman sitting in the nearby seat was there before me. She went and got his purchase and went back I thought to get mine but then she just came out with a cart of stuff and left and never came back. Finally about 20 minutes later someone else came and took care of me.
The store was full of people but I was able to find everything that I wanted. Cashier was very helpful .
I dont even have words for how terribly this store is ran I understand shortages and I understand being exhausted to have been essential during all this but when you ask 4 different people to unlock a case and they all say theyre getting someone for you to continue to sit for 45 minutes waiting it begs the question of whether youd like me to spend my money elsewhere.
Our world is changing fast and so is Wally World. I guess stuff is disappearing off shelves and they are reorganizing. There was a lot of empty space in the building. Shopping was relatively simple though...
Went to purchase tires advertised on the Walmart website as available in this store. The automotive department was inexplicably closed, but there was a large display of tires (only single example tires), but no directions on where to get the stock. No sign listing hours or where to contact anyone if you wanted to purchase anything. Went to customer service at the front of the store where I was told the automotive department was closed due to the pandemic. Let the customer service agent know that I didnt need tires installed, just needed someone to grab them, put them in a cart, and let me buy them. I could not get them myself, as the rolldown door was closed in that area and there was only 1 tire of the brand and size I wanted on display. Apparently no one in the entire store was qualified or had the authority to roll up that door, grab 4 tires off the rack, and let me buy them. I would order them online, but the tires I want are listed as an in-store purchase only.
What can I say. Its a Walmart. Theres plenty of parking. It is wheelchair accessible and huge. Dont come in a hurry, even with self check out you may have a line.
It was a pretty smooth shopping experience. The staff was hard to find though. So that Made the propane exchange REALLY frustrating. But overall it was an easy store to shop at.
Was looking for some Univ og GA souvenirs the first one asked didnt he was from another store the second one didnt know the third one gave us directions to the paint dept the third said they didnt sale souvenirs and the fourth one told us were to look if he was at his store so we left since nobody knew anything.
There has been nats flying around the produce the last few times I have been. And they never open more than 3 registers, lines are always extremely long due to it. I’m sorry but 90% of the people that work at this Walmart are lazy. It’s not just the produce section. I’ve had problems with the photo center too (all the machines are always out of order). Shopping carts are always out in the parking lot and in parking places. I hate to leave a bad review but seriously management needs to do something.
This Walmart is very well kept. Clean and orderly and very rarely do they block the aisles, except very late at night, with merchandise. The staff is friendly and has offered to help me find things on numerous occasions. The restrooms are clean and as far as I know maintained regularly.
Walmart prices just cant be beat! This store is always clean and staff is always friendly and ready to assist when you need help! I often go to walmart to find omeperzole tablets and Walmart offers a much better price than all the pharmacies! (Believe me I checked lol) If you dont have a mask they will give you a disposable one as a courtesy which I think is great!
A tidy Walmart compared to some. Lots of staff around and helpful to questions. Decent hours in this covid world.
Its ok as far as Walmarts go. Abit messy and unorganized at times. Staff friendliness and helpfulness questionable.
They was in a rush because it was raining and forgot half of my food. When you put in a job application they ask you what position you want if you didnt want the job find another one.
They make us wear mask (I have asthma and cant breath) and want us 6 feet apart but only have 3 registers open that take cash! Waited 30 mins to check out for a 10 min trip to the store.
Chris H. in Pickup went above and beyond to resolve my issue of missing items in my order for pickup/express. This is to recognize his efforts. Thanks again, Chris H. Keep up the good work Gateway Columbus, GA Walmart!
I practically live in here! I love the prices and love the fact the its a one stop shop. The cashiers arent always in the happiest of moods but I mean who is? Be ready for long check out lines and rude people that feel entitled to cut in front of you in line. I had to curse out several people for this but other than that I love Walmart!
3:00 PM on Sunday afternoon.Two entrances blocked.Check out.......3 registers open.Lines formed back to the isles.How are your customers supposed to practice social distancing.I, personally will never darken the door of any Walmart ever .
It was a good store, but because its a neighborhood store, lots of items that I needed, werent available.
You shouldnt be sweaty when you finish shopping. Not enough air moving , cashiers are sweaty too. Noticed 40 and 50 cent price increases on alot of items in the grocery section. I love the cashier love to get in her line. She was hot too.000369
Customer service from the cashier was good. We just found it not family friendly location with employees making out in the parking lot like very passionately also smoking weed under the carport where they smoke cigarettes and loudly cussing on the their cell phones while working. Very disappointing.
Great value for shopping
Outstanding keep up the good work
I usually always received fast service but today in automotive they could not even open the door. Also no cashier, no scanner, and just having the worse ever. Really need to do cross training. In all it ended well once everything was completed
The manager on duty didnt want to solve problems just wanted to make a bigger problem letting me know she was in charge, and I answered to her, use to be a good store, helpful staff friendly service now this store is on its way down hill like everything else walmart does, they start out with good people, and then faze them out, bring in control freaks who dont care if they work or not, take my advice go to local stores keep them in business
I went to this Walmart to get a repair for my car. However, when I got to the counter, the young lady did not advise me not to purchase my product, but she did give me a suggestion that was a lot cheaper. Dont want to mention the product, because I do not want to get the young lady in trouble. But I have to tell you, what she suggested saved money and it worked just like she said it was. To that young lady I say Thank You. Also, she was very polite and friendly.
No one available to help in fish Dept then check out at the garden center took for ever, the register went down and the lead cashier had to walk from the main part of the store and she was in no hurry sashaying across the store, no joke it was painfully slow but like I always hear the employees say, dont matter dont rush we get paid by the hour. I should have gone to the pet store further away, it would have been quicker. I do not like the slow cashiers or lack thereof at this store. There are too many patrons for so few cashiers. Poor management!!!
I love shopping here. Always clean and friendly workers. I drive 30 mins out of my way to shop here. I probably have 3 closer locations I could shop at, but I dont. I come at least once a week and sometimes more. Stocked shelves...clean...friendly staff...what more can you ask for?! Thank you Gateway Walmart. :-)
Manager would rather argue and tell me Im wrong instead of walking with me to see the price then was to mad to say anything when I genuinely said have a great holiday. Just goes to show when you work for a multi-billion-dollar company you can treat the people how you want because no other stores can compete!!
Nothing really to like or dislike about the store besides don’t count on them being able to see much on the cameras on the outside. Get mugged, wallet stolen, car hit, killed, etc, cameras won’t see it.
Nearly every visit we finds well stocked shelves. Most employees seem to be helpful and knowlegable. However, never ever enough registers open. Doesnt matter if you have two items or forty. If I should need help and have to ask associate for help, Im pointed in the direction to what Im looking for.
Actually not over crowded considering Time of year. Most staff at the back was too busy gossiping with each other to be much help( youre interrupting our talk eye roll when you do need help.).Sporting goods cashier/help never showed up after 20 min wait(other employee supposedly informed him of waiting customer).
This store I cant usually walk in get everything I need pretty quickly
Okay so I cannot even think about the store right now in general. All I can think about is the check out experience. So I have 5 loaves of bread, a bag of sugar, a can of beans and a turn over. Of course I head to the self check out line. Its long and wrapped. I wait and finally its my turn. Its 8:50pm now, not too late at night at all. I got people in front of me self, checking out with like 30 and 40 items. I look around at the registers and see all red lights, I see only 1 green light on a register and a lady using one more register. I said, what in the world? The lady monitoring the registers, checks me out. Not that bad right? Wrong! I get home and she has completely mashed my lemon turnover with the big can of baked beans. Ughhhh, very upset!
Had a great time today on my first visit to this Walmart. I’ve visited every other Walmart in the area and this location is by far my favorite. The store was busy because it was mid day on a Saturday but still had plenty of room to move around.
Theyre not the same anymore. They dont stay open 24hrs, they had like 1 person checking out so many people. And when it was an hour before closing they had so many people stocking I couldnt even shop.
Big signs out front stating they require masks all customer and employees. Not true. No masks on alot of customer. Then saw female customer walking around with no shoes on! Can we say health code violation? I spoke to a mgr and she said that she had seen the customer but thought she had left. No one had spoken to the cust. I told mgr she was still there. When I repeated health code violation she got on the walkie and told employees to watch for cust and talk to her. Disappointed!!!?
This location had some of what we needed. On the pet toy aisle, we saw some other items from different aisles thrown about on the floor. Theyre also in desperate need of more cashiers!
Went to Walmart Friday 3/9/18. We had a grocery list with us we had gotten finished with our shopping. We were getting ready to check out. Got to the front went to looking for an open register and all of the register were closed. The only ones open were Self check out. I looked at my husband and told him if I had of known by the time we got ready to leave that no registers would be open we would of never had a buggy full of things. So we started checking out and after about scanning 6 items or so it said please wait for assistance. Well after a few minutes it went back to scanning. After about 6 or 7 more items it says the same thing again. Now after this happening many more times and we would stand their a minute or so it would start working again. After about 20 or 25 minutes of this I had about 7 or 8 more items and it told us again please wait for assistance well this time we stood there for almost 5 minutes and my husband said we are not going to keep doing this. Well I looked around and no one was even on their way to help us. My husband said lets go so we walked by someone that was working there and we stopped and told her you see those 2 buggies over there well someone can put all of it back.. She looked and said I dont blame you... So if you need to buy a lot of stuff after 10 or 10:30 pm you dont want to go to Walmart on Gateway in Columbus.. Just wanted to let you know..
Its one of wal marts best stores I been in the people are real friendly here
Everytime I think their customer service in any department cant get any worse, they continue to surprise me and go above and beyond to achieve new heights of not giving one single flying mother trucker
Poor amount of help, complete lack of American made goods. I have started bying through Amazon for convenience. Store is generally not very clean. Handicapped scooters are used by oeople too lazy to walk and Walmart does nothing about it. Sometimes two or three adults are riding on the scooters. Nothing is done about it.
4 (199 comments)
Review №1
2022-03-01A couple of thing I can say about this Walmart in Columbus. It is very clean and the people are nice and friendly and I also can say that about the staff. kind very helpful and very considerate about others. I can say that about the ones I come in contact with. But Im pretty sure there are some people in there are not that way. but I didnt run in to any one of those persons. so Im going to give everybody the benefit of doubt and said its a good place to shop at.
Review №2
2022-04-24Beware!!! Zero Stars!! I had the most horrible and ugliest experience on yesterday at this location!!! I had a curbside pickup order. The order was not huge at all. I called in to let someone know that I was outside. I was rudely asked which lane was I parked in. I said # 7 .. the young black lady said “can you move your car to #1” I said why … she said “because it’s hot outside and I don’t want to walk that far”. Her response blew my mind. Mind you I wasn’t parked that far. I was parked near the doorway that they bring out your items from. I told her “no I’m not moving; that’s wear and tear on my battery and starter”!!! Horrible customer service that you could ever imagine!! I will never bring my money back here again!! The employee Cari came out (Curbside) with my items and didn’t speak or greet us!! The employees are sorry and lazy and don’t want to work!! Get yourself another job and become educated so you can do BETTER ‼️‼️‼️
Review №3
2022-06-02Better than some other local Walmart locations but absolutely major room for improvements in every possible way....staff, stock, cleanliness, management is horrible to the staff but worse to customers, garden center is deplorable and 95% of plants are dead but not marked down or removed from the rest of the plants. Dead roaches in plain view inside in the middle of the isles is a regular sight. Will say the restrooms 🚻 are probably the cleanest areas in there shamefully but a clean restroom is a good thing at least. Only ever shop here out of necessity when my local grocery store is out of stock for my pets brands of food and treats and even then I try Petsmart first.
Review №4
2022-04-27AUTOMOTIVE SERVICE TODAY. BRAKES CHANGED, OIL CHANGED, PURCHASED NEW TIRES AND TIRE ROTATION. WAS ABLE TO JUST WALK IN AND GET WHAT I NEEDED WITHOUT HAVING TO MAKE AN APPOINTMENT. MOST PLACES YOU HAVE BOOK A APPOINTMENT. WILL BE RETURNING WHENEVER CAR NEED TO BE SERVICED AGAIN.
Review №5
2022-06-03Almost got robbed here walking through the entrance in the store. The greeter at the door noticed something was up, pretended not to see and started cackling— just really odd behavior.Later when shopping, a worker was shopping in their uniform, for whatever reason put their basket right behind me semi blocking me in on an almost empty aisle…just 0 situational awareness.Just driving around the parking lot for a spot the buggy person was strolling all over the parking lot with a mile long row of carts…that you had to swerve around. Felt like the twilight zone here today.0 stars overall, but kudos to the guy that works in self checkout out, who speaks and gets the line always moving. Very helpful!
Review №6
2022-06-28We love this walmart! The staff is so sweet and friendly! My 2year old daughter loves Danny the door greeter thats her buddy, she cant wait to give him our receipt when we leave! He makes our shopping experience so great everytime! Thanks Danny!
Review №7
2022-06-09I bought a black max weed eater from this store Monday. I go to unpack it today to use it and realize that it not only is missing parts (the spool that holds the line and the line) but is has obviously been used (grass all over the bottom portion of it). So I go spend 20 more minutes packing all of the parts back up and taping the box and drive another 15 minutes out to the Walmart and wait in line for 15 more minutes and customer service. The first lady was nice enough to give me my money back when I explained the situation. I wanted this weed eater and so I went to look for a replacement and they did not have that particular one they had one that had an edger component also which was about $25 more. In my opinion they should have done an even swap because 1) they sold me a used weed eater that didnt have all the parts and I had to spend an hour of my time bringing it back and 2) they did not have that weed eater that I had bought. The lady and customer service was less than courteous and even offered less assistance or an apology for my wasted time and effort she just told me it doesnt work like that. I used to go to this Walmart for five times a week but all my paint supplies everything from there and I will never step foot in that s*** hole again
Review №8
2022-04-19I just was at this Walmart today and there was a verbal fight between a customer and a associate. The customer was cursing so good in English and it was very nasty and beautiful at the same time. I think the associate will get fired. I’m out.
Review №9
2020-02-17Wal-Mart you never fail to disappoint. I stopped here for a few minutes to pick up some groceries as we were not close to our regular grocery store. The selection is ok, store reasonably clean. Unfortunately, the person ahead of me’s check/credit/debit card declined and ended up waiting for manager to come and correct. Never fails. Lines are slower than proverbial molasses.
Review №10
2022-07-01Never have stock, employees are rude, I hate going but I love convenience, so I do what I have too.