Kerbside pickup
Yes
Walmart Supercenter in Rome
Categories
Location on the map
Rome, Floyd County, Georgia, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Planning
Quick visit
Yes
Recycling
Plastic bags
Yes
Phone: +1 706-236-9595
Site: https://www.walmart.com/store/65...
Site: https://www.walmart.com/store/65...
Opening hours
- Monday:6AM–11PM
- Tuesday:6AM–11PM
- Wednesday:6AM–11PM
- Thursday:6AM–11PM
- Friday:6AM–11PM
- Saturday:6AM–11PM
- Sunday:6AM–11PM
Walmart Supercenter in other cities:
Comments (199)
This is one of two Walmart locations in the Rome area. Nothing stood out in general about the West Rome location as its referred too. Typical layout but it does have a Health center. It shares its parking lot with Sams Club, so that could be a plus for those with a membership. Grocery side seems to be stocked as best as it can be in regards to current supply chain issues some retailers are having. Friendly staff for any I have encountered.UPDATE : Despite the known shortages hitting the food industry, this particular location has been hit harder than most grocery stores in the area. I was shocked at the empty shelves. You may want to check ahead of going so you dont waste time and gas.
This is our favorite Walmart. We come from Talladega, Alabama to shop here. Also very convenient to shop Sams club.
West Rome Georgias Super Walmart on Shorter Ave. is my favorite of the two Rome has to offer. It is kept well stocked of the most popular products and its food market tends to have more variety. It is a busy store so be aware of what times are the most hectic which tend to be one pm until closing on most days .
The tire center is pretty good. The young man named Jon was very helpful. He seemed to be the only one actually working despite everyone else being on they’re phones.
Salad was good. Food was ok. Why are the rolls always under done. One of my pet peves. Senior citizens dont usually eat a huge amount of food so why dont restaurants offer senior portions like in Europe. I dont like taking my left overs because of the distance home.
If all your posted hours are until 11, why do you have associates at your door at 10:30 turning people away, keeping people from coming inside and saying that you close at 10:45? Even if you close at 10:45, 30 isnt 45 is it?
PDQ boxes sitting on the floor in middle of aisles. Prices missing on some of the grocery cart rail. Staff was abysmal. One friendly lady in Jewelry and I wish I had gotten her name. This location needs some help.
Great place to get everything like groceries and clothes. Staff needs to be more helpful and more cheerful.
May 20th at Walmart on Redmond rd customer service for fitting room horrible. Waited for employee open door for about 20 mins I kept calling front desk hung up phone.
This is a really nice Walmart. Clean, friendly staff, and nicely stocked. Its great to have a good experience at a Walmart.
We love this store and the employees especially Tim the CSM. Hes always there to help us
Love that they have most of the stuff. I need so I dont have to go separated stores. Since my last post. Walmart closes at 11. And they never have things I need. I know the world has changed but the one thing. They could keep some things the same.
Love my local Wal-Mart simply because its on my daily route to/work. But lately the shelves are bare. Not sure why but its super irritating. And I frequent their money services counter also and have been stopped in a few times recently only to find out theyre closed due to short staff. Inexcusable. If you dont have enough staff to open that counter, the customer service counter should at least be able to provide at least some of those services to customers.
Seems to be ever changing on the in side, but the friendly workers will gladly help you find something. The store is very clean and had everything I was shopping for.
Automotive department has the laziest employees. Worst customer service experience I’ve ever had. They will literally turn away work to just keep sitting around on their butts. Told me they can’t swap a trailer tire…, offer me to use their jack and do it myself… absolutely no reason other than laziness.
It was okay we could have more people to help you you have to run around looking for someone to help you theyre pretty stocked up right now I guess thats the only thing that bothered me was you have to walk around all over the store looking for someone to help you
My shopping experiences at this location have really improved. I gave it 2 stars last year. I am very impressed with the turnaround here. The employees are all much more helpful and friendly. Thank you so much!
Two people at the checkout lane were very unpolite.Like a cashier and a person over the cashiers.Not good for the store ratings.I will go back because I like the store alot as far as merchandise goes.
I would rate walmart a 5 star, but west rome Ga. I was highly disappointed in.
The seem to be cutting staff no one to answer the phone most of the time
Well, I have not been a big fan of Walmart’s across the country. The self checkouts are making me a temporary employee and I am doing their work. So....my latest purchase with just a few items made since to go to the self checkout. I scanned the items then payed with cash. As I fed the machine my cash, things were going good until the last two dollars. The machine gave me a message that there was an error so I summoned the clerk over and she told me the machine was out of money. I told her I was not taking money but putting money in. She called her boss and he was incredible...he took my money and solved the issue with a smile. I was impressed. Thank you Walmart...keep up the good work.
In the middle of a remodel so it was a bit chaotic. But plenty of check out lanes.
It was nice, but they are in need of more motorized carts
They didnt have the vacuum I wanted in stock!
Im going to share the following about the Auto Center:From the Manager, assistant manager, cashiers and the technicians, KUDOS!!!! Keep up the great work!!!!! Im very pleased with their commitment to us, customers. Even my kids and family members are so pleased with their service!!! Keep it up guys!!!
Ok, they are always rearranging the furniture,lol. Location of foods. Make for a bit longer to get in and get.
I love the clearance section. Good products and good prices for the value.
It’s easy to find what I need and the people that work there are very nice and very helpful
I can go right in and find what I need and get out fairly quickly if they have enough registers open and people working who know what they are doing!!@!!
It’s always about the same. I guess they do the best they can with the help they have. I don’t understand why their prices keep going up. It’s totally self service including check out. If you can’t find something just keep looking because the folks working there don’t have any way to check for you.
Went in for a phone card. Was in and out in just a few minutes. Took longer to find a parking space.
Walmart employment lady are very rudeWhen I bought shaving razor in the wrong spot with a cheap price on the shelf label. I pay cashier then I checked receipt paper shaving razor item: $23.97 made me confused and I thought it’s $14.97. That item must in the wrong spot with a price on the shelf label from someone put it back in the wrong place. I went to costumer service and I want refund for I bought item in the wrong spot with a price on the shelf label. I grab my phone and I wrote it show to Walmart employment lady read it about I’m deaf and I can’t speak, I wanted she coming with me and we walked back to shaving and cream store for explaining to Walmart employment lady about that’s where I find it. I wrote explain on my phone show to her: I find shaving razor on the wrong spot with a cheap price on the shelf label I thought that price $14.97, this item $23.97 from top shelf label when someone put it back in the wrong place. I want refundWalmart employment lady wrote me she said “No, It’s $23.97. Not $14.97”, I relayed wrote to her I just find it in the wrong spot because I thought that price shelf label say $14.97 that’s where shaving razor stand on there when I find it. I want refund because $23.97 is too expensive I thought it was $14.97. I tried explain to her but she get upset and argue with me she keep told me “$23.97 is right. Not $14.97” I told her what I saying again but she won’t believe me and she wrote me she said: “false advertising price and I will get security” I was shocked and scared then I stopped talk to her and I leaving WalmartWhy Walmart employment are so rude? I just want refund for I find it in the wrong spot with a cheap price on the shelf label :( I know they are worse rude with deaf because they don’t want to take time to understand what the deaf is trying to say.I’m sorry for my English not good. Thank you
Employees are very rude. Not just one employee but many.
Usually pretty clean. Plenty of self checkouts. Trying to call is pretty much a lost cause especially before 1pm, overall an slightly above average Walmart.
Two lanes were open noone was friendly had no help finding what I needed
I shop here and Ive worked here and its a good store
Its Wal Mart. Hope you like self checkout, and waiting for people that do said self checkout at the speed of the DMV sloths in the Zootopia movie.
It was kinda messy but people were working on it. I found almost everything I was looking for.It was cleaner this time when I went in there.
The last 5 times I have been to this store there hasnt been any carts available in store. The ones they do have outside roll terribly. And also they hide the small carts. Who does that? Store employees are always in the way when you try and shop. Can you tell management has problems? I could go on but you get the point. Quick stop is ok, if they even have what you need, but dont count on it. Im moving on to Kroger. At least they are pretty well stocked and have small carts available. Ill even put up with Brunhilda the disembodied checkout clerk. Bye Walmart!
Clean, well zoned, well stocked. Associates were not very friendly or helpful. When you could get their attention (most were standing around talking to other associates) they only would point in some direction and it still took me a while to find what I wanted
I went to West side Walmart in Rome, Ga to buy some spring water. As people are panic buying items because of the threat of Covid 19, water has become scarce. There was only three 12 packs of Deer Park water in the entire store. All of them were located at the far end of the shelves. I managed to get one on my own by going under the second shelf and pushing it forward by sticking my fingers through the wires, , but the other two were on the top shelf.and I couldnt reach them. I saw Keeli, a Walmart associate, and asked her to help me. Keeli went above and beyond her duties, by utilizing the proper equipment, to get me the water. Keeli provided exceptional customer service. She honored my request joyfully, and also inquired if I needed assistance with anything else. She also thanked ME for shopping at Walmart!Keeli is an asset to West side Walmart in Rome, and I hope that the management there takes note of her dedication to her job, and recognizes her accordingly, promotes her, and encourages her to advance her career.I also hope that they appreciate having her as an employee!
You might get lucky and find what you need, if not go to Kroger.
I hate Walmart, been there twice in 4 yrs living here!
Awful generally speaking anyway, but today I needed a gallon of paint. After a 45 minute wait which included three different people telling me theyd get someone to help, a 4th person finally came, only to tell me they didnt have the tint they needed to make the paint.I get it was early in the morning, but if a section isnt ready to open, close it off or at least have a sign so people dont waste their time.
Im sorry to say it was horrible. My husband asked service desk why there were no shopping buggies and she rudely replied they had 100 buggies and there were 100 people shopping in store. Said people were stealing them. Guess well choose to shop elsewhere.
Well stocked store.can checkout east.Like this store
Would much rather visit over other walmarts in my surrounding area.Usually anything we need is in stock, the store seems attended to. The shelves arent a mess and customers service is available when needed and are helpful.The pharmacy is nice too, I expected a 35min wait getting in line but they are good at what they do, I waited maye 10mins before being taking care of.I refer to this as our better walmart in town.
Used Walmart for directions because it was near where I needed to be. I didnt know the name of the place but knew it was close to this Walmart.
Fruit was molding, employees in produce department working, but dont see how mold on fruit wouldnt be removed quickly.
Clean Store, Vegetables are always just about ready to rot at the time of purchase, most cashiers are miserable to deal with. The only thing you can buy is non perishables or the food goes bad in two or three days.
Love the remodel but prices are higher
Friendly employees. Willing to help you with questions or find items, if you can find them. Convenient, one-stop shop. Sometimes may be out of s grocery item you might need.
Its the same as always. They did open the garden center entrance which is good.
I like Walmart alike but this one here everybody and I mean everybody is nice and helpful as they can be a couple items I wish they would carry but they would never change me visiting this place two thumbs up way to go Walmart thanks for all yall do
Great day for shopping if youre needing it today and not three days later from Amazon
They help me find things I needed and was very nice to me I appreciate it very much
Prices still lower then their close competition.The store was keeping up with stocking the shelves while I was shopping the other day. Yea!!! Pretty much found everything I wanted in one store. Hey saves me $$$ on gas, now I can get those extra lottery tickets 😃🥰🥰🙃🤣🤣 Maybe Ill win something BIG!!!.🤩🤩🤩
I live within three Walmarts about all the same distance away, l shop this one because always in and out. A little cleaner.
Good and bad experiences, customer service is shotty at best. When you call youre lucky to get anyone to actually accept your call, one staff member said they will take the phone off the hook and hang up if it rings too much or too frequently. Must be a bummer to have to do your job.They claim to be short staffed, which is funny because I see tons of employees, Atleast 4 at the actual customer service every time im there. If you do need help and the only employees around are stocking, which most are, they act like its bother.The star I give is for the pharmacy because they are competent and nice.
Its Walmart 100 registers and only 3 are open. Great prices but no one works there if you need help
Prices are always competitive and quality is good. And inventory is enormous.
This Wal-Mart is better then the 5151 store(Cartersville Hwy one), they (Redmond one) actually use common sense. Even tho they are sometimes behind they try their best and are accommodating. This is only Wal-Mart in my town I will give business too.
Will never shop at Walmart no more the shelves are always empty and now that the good employees are quiting or getting fired. Now stick with very rude and hateful people Walmart has gone down hill in believing lies on people Walmart makes me sick!!!!!!?
I used scan and go at Walmart on the day after Christmas. Best trip to Walmart EVER!
Fine except the checkout lines are ridiculous, all the bums that dont want to work is in line spending the hand-out money and ebt cards that takes 30 minutes just to pay the bill.
Walmart is convenient and their prices second to none. Only thing is the wait to get checked out at times is too long.
This Walmarts pickup is my far superior to Walmart on Cartersville Hwy. The staff is very nice & you never have to wait long for them to come out with your order. Youre not ignored. I love it!
Im not too fond of Walmart these days. Theyve installed barriers that sound an alarm when you dare go the wrong way through them. Not to mention the dystopian style lot cop monitoring systems theyve installed all throughout the parking lot. I understand loss prevention but I really dont want to feel like Im in North Korea every time I need groceries or motor oil. Ive made it a mission to get all my shopping done without Walmart. They dont need me and I sure as hell dont need or want them.
This is a good Walmart that keeps the store clean and updated. The staff here are always nice to me. Walmart continues to increase their amount of cute and affordable house decorations and clothes every year. I’m impressed!
Check out the tru blu brand at Walmart. This brand is definitely a couple floors up from what the store used to offer. I bought my entire summer wardrobe from there. So very happy with the styles and sizes. Take a chance like I did and be fly for the entire summer.
I am still surprised at all the empty spaces on the shelves.
I drive across town to for tires and oil at the auto care center as I did today. Marcia at the desk and all of the technicians are always friendly and in good humor.
Store looked beat up....wow.Its really sad people are SO LAZY and dont wanna work, cause theres nothing on that side of town for people to grocery shop ..So customers buying alot and people not working to stock . At 745pm It looked bad ..But hopefully theyll get it back together
More organized than it used to be. More items than they used to have. Much easier to check out
Open only 1 or 2 check out lane ,thats is so terrible for a big grocery store to have.
Restrooms were awful. Other than that not to bad...
Cashiers are brilliant. Refused my ID because my two year old had colored on the front of it. The crayola literally wiped right off.
They Have Way Better Stuff And Variety Than Other Walmarts..Also More Variety In Food Products And Makeup.Its Not Even Back To School Yet But Things Were Already Sold Out.
I was given a dvd as a gift that I already had. Customer service girl said that my unopened dvd couldnt be brought back without a receipt. I know they can scan it and see it was bought there but she did not do that.
Stupid that you dont stay open 24/7 anymore. Youre not battling a virus, youre helping to spread it. Corporate Walmart is educationally punerious. You had people crowded into one doorway. Social distancing is not effective. Funny how we ignored the who and adopted the cdc, which had no experience whatsoever concerning the matter and are politically controlled. There was one foreign scientist in the Wuhan lab who transparently advised that the virus lives 28 days on plastic. Im not a scientist but I was forced to attend and pass a science class in summer school. Viruses connect with surface particles on a molecular level. The entire atmosphere of the earth is saturated with plastic waste particles at the same level in all areas, populated or not, therefore the virus lives airborne for 28 days and social distancing has no effect whatsoever, as do all covid viruses. The only thing that does have effect to prevent transmission of the virus are n95 coolflow masks which are still not approved for public use due to government hoarding. Social injustice isnt a racist thing, its a government against citizen thing. Now they worship vaccines. Blue lives murder.
Lady behind the return and refund type area handled my situation swiftly and efficiently and she very polite about it all while multi tasking..i was impressed...which is rare for a WAL MART
Has a lot of things. You can shop for groceries to having oil changed, buy tires, plumbing ect. Every store Ive ever been in needs more cash registers open. It takes to long to check out when you want to shop for your self. Thats one problem Ive encountered at every store Ive ever been in....
Just a quick run in and out, easy quick trip! Was great for me!
Great location and great customer service
Its the trailer park of super stores what else should I say.
Packed all the time wish the hours was back to normal open all the time
I went to this Walmart location to sell old cell phones at a recycle kiosk. Although some of the phones had no value the process was very simple and easy and it gave me automatic cash. I really appreciated the convenience of having this kiosk and Walmart has many other services such as this. You can copy your keys, make name tags for your pets, count and exchange your change. This Walmart location in Rome Georgia is far bigger than the two that are closer to my home. The selection is greater and the shelves are never empty.
Went to buy a dress outfit this morning, first ties that are advertised were not available and I was told they dont sell anymore? Had everything but that in my buggy and ask to try on one girl told me yes I started for the door to make sure my items fit and another lady turned me down from doing so saying dressing rooms were not open yet? So after two negatives I left my buggy sitting and left! Disappointed but you guys lost a $100.00 or more this morning.
Nobody wears a mask in this store. Management doesnt enforce public safety standards. They offer contactless curbside, which is the only safe way to buy anything here.
Great place to shop. The pickup service at this location is the best. 95% of the time they have my complete order.
I found products at a good price that I couldnt find in any other Walmart
Clean, Organized, Great Customer Service. I went to the Self Serve Line 10/29/2019 around 7:00 pm in Rone, GA to pay for my purchases. I requested $20 in my transaction. When my transaction was complete, I waited for my receipt, but forgot the $20. I left the store without it. After 30 minutes, I realized that I forgot the $20. I rushed back to the store hoping to see the clerk on self serve watch was still there to help me retrieve my funds. He was there. And he had my funds ready to give me, immediately. I was so relieved for this was the only funds I had. I dont remember his name, but God does. May The Lord continue to Bless him and his family 10 fold for what his heart lead him to do - My family thanks you.
My fabric rang up for the wrong price by over $20. I immediately went to customer service where Courtney was awesome and help to refund my money. While she was helping me a young man named Raymond took my fabric and disappeared for 10 minutes. When he finally came back I asked if the barcode had been changed so I could purchase it. He said no. I asked him what I was supposed to do to purchase it. He started walking away while telling me I dont know. You figure it out. When I asked to speak to his supervisor she brushed me off. Most everyone was nice but that dude shouldnt be treating people that way. #walmartatwestrome
Very clean and tidy...even with all the Christmas rush?! Found the My Life Jeep, I had looked for everywhere!! The stock people were so helpful. I had just left the Hey 411 Walmart...a mess, didnt see many stockers...so many returns buggies you couldnt get by after you checked out. One checker...not Friendly At All!!! The Walmart on Shorter Ave did not have a single checker!!! I had to use self checkout!!! I have never used one and had I not needed the Jeep for my 5 year old granddaughter.... I would have walked out.... I have before at that very Store!!! I will never use a self checkout again....if a store cant have a real person to check me out.... I will go somewhere else.
I had to pick up a call in order about 10 a.m., today @ 2 of your employees, Dayce @ Brandon delivered the order. They both were extremely polite, friendly, @ helpful. Something you dont see enough of in this day @ time.
They were out of chicken breast and hot franks.
This is the Walmart closest to my home but I do prefer the east rome Walmart. There always seems to be more choices at the other Walmart and they normally keep clean and stocked
They have so many employees standing around chatting with each other but none that know how to work the different departments or that can give you any help its amazing to me how rude their help can be at times and they still have a job Im glad that during my 20 plus years of nursing I never treated people the way that Walmart does
Customer service is terrible. I shop at Walmart about 3 times a week and lately it seems like they’ve stopped stocking the shelves. Every time I go in there the shelves are almost completely bare. I understand that there’s a pandemic going on but people still have to get their necessities. Seriously people, get with it.
Poor management. I use the money center very often, always one person working and 8-10 people in line. You can easily wait in line for 20+ minutes. Thats just the start, twice this week I have walked back to the parking lot to get my own cart because there wasnt any inside the store
You cant hardly ever pay cash anywhere in there. Plus theres so many mystery shoppers i cans ever stop shop in peace
Multiple shoppers were not wearing masks. Two employees werent either. When I asked one employee who was wearing a mask, he said it wasnt required. Second one said it was required but they couldnt enforce it. I left my cart with produce and walked out.
Clerks that stock the shelfs are about worthless. Asked for help finding Zinc supplement and was told if you dont see it we dont have it. All vitamin were arranged a to z. Guess what zinc was above the a to z section right above vitamin A.
This Walmart has gone above and beyond in order to help deal with the COVID-19 issues and social distancing. As we continue to navigate through this situation, the store has tried to keep the shelves as stocked as possible. I enjoy shopping here.
I love the pick up for groceries, the people are always friendly and fast! Sometimes things get left out. When this happens I call and they take care of it.
Staff is friendly, what is in stock is good, and need to do away with self checkout.
I love using the Walmart grocery pickup. That is always my go to; however, I decided to go in this round. I was very disappointed in the store. You cant get through the aisles due to all of the random carts left around and almost everything was out of stock. Section upon section with huge emptiness as merchandise is being pulled by consumers and not bring replaced due to either lack of inventory or staffing. At least the staff is still for the most part friendly.
Great clean place. Best Walmart I believe Ive ever been to
Way overpriced vegetables heart of a low-quality no help
Sometimes you have a little trouble finding a parking spot but if youre interested in getting a little work out and getting all the things you need at reasonable prices definitely a great place to go
I drove 45 minutes to pick up a specific product. I called ahead to make sure it was available twice. When I got there the employee in the electronics department didnt have a clue what it was I was needing and it took three additional employees to figure out my situation. Perhaps more training for the employees maybe necessary for future customers.I am pleased to say I did walk out eventually with want I had came for and its working out quite well.Verizon is the only carrier currently that has a mobile hotspot that offers a unlimited data plan with no cap for $70 or $65, if you do auto pay. And the Rome store is the only place around to get this deal.
Always helpful and nice.
Still a circus inside the store. Typical Walmart with all the cliches you can imagine. BUT..... If you can, use the pick-up service!!!! Use their grocery app to buy, choose a time to pick up, and youre done. They load your car for you and you dont have to deal with all the ridiculousness of the inside. It used to take me over an hour, and now its no more than 15 minutes. My rating is based solely on the grocery pick-up service. Hopefully it will be around for a long time. BTW..... You can buy basically anything in the store on the app, so its not limited to only groceries. I think it brought my stress level down considerably.
This particular store is almost completely automated, as in no visible employees. It has some advantages so long as your not buying lots of stuff.
I love Walmart supercenter its one of my favorite stores that I love to go shopping in West Rome Georgia. I am also a customer to them too.
Like Walmart, wish they had a better selection of Russell sportswear like the Walmart on the westside. other than that I always find what I need.
Bought a wireless keyboard and mouse and when i got home and opened the box its painfully obvious that it was previously opened and a return product. It really gets me upset that they are selling returned items as new and at full price.
Im seriously not liking this store! The produce isnt the best quality and the shelves are staying empty! Its ridiculous
Leneer came out of her department to help me in fabric. Excellent customer service from this young lady!
Got to love finding good deals
Sucked, customer service nonexistent.Self check out only half in use and the only 1 cashier overly swamped with a line to the clothing dept! Whats the other 15 registers for?
I have had to use the pick up services not only for my family but our aging parents who live in another town. You are providing wonderful service and I want to say thank you for helping me keep my family safe. Amy and Jacob you are great thank you again. God bless and be safe
Im not on the payroll!!!I shouldnt have to check my self out!!!I used to spend upward of 75-100$ a week at Walmart. But I have started shopping other stores Walmart is my very last choice now.
So, I live in Rome, GA..I dont have much of an option to not shop at Walmart occasionally. Theres no getting around it. During this past Christmas before COVID, I picked up a few orders via the Grocery Pick Up & the vending machine thing inside. All of the ladies I encountered those visits were kind and helpful. HOWEVER my visit today was far from my past experiences. The cashier (Ive got her name but Im not posting in publicly. Ill deal with the manager on that one.) was EXTREMELY rude, hateful and cold. As we walked to the checkout payment terminal, she had no words, only a look of disdain on her face. I tried to speak, to be kind and ask her about her day. I know she heard me, but she didnt respond. Thats okay because I know I did what God would have me to do, to show kindness to all. I pray she finds the Jesus that Im blessed to know. At one point during checking out our items, she walked away without a word and had no comment when she finally returned. In addition to the poor customer service, or lack thereof, the purpose for driving all the way to the west Rome Walmart was to purchase items the app showed in stock. They were not. Whilst Im certain that the hateful lady at checkout could care less, we wont be patroning that store any longer, no matter what. Ill make what purchases I can online. And when Im unable to do so, my patronage will go to the east Rome Walmart. The employees on the westside need to take a page from Christa and the eastside Walmart employees who have always been kind, considerate and helpful.
They should just fire the people who answer the phones. Called 5 times yesterday to speak to the GM. First time I was put on hold for 25 minutes. The woman who picked the phone up asked “Man, who have you been on hold for?” I said the manager, she asked who, I said the manager. She goes, “Okay then. Bye.” And hung up. Third time I called she took my name, number and reason for calling down and said that the manager was in a meeting and that she’d have him call me whenever he got out of the meeting. That was at 2:30pm today. Still no call back. Had another lady do the exact same thing.
Scary. In my short visit I had to avoid 6 shoppers, 4 men and 2 women, with no mask and no attempt at social distancing. Shoppers are not necessarily the stores fault, but one employee was wearing her mask below her nose which is almost as bad as no mask.
Holiday weekend. 1 check-out lane open. ,8 people in front of me, 6 behind me. Even lined up 5 deep in the self checkout. And they want me to order and pay for my things online and pick it up curbside. No thanks. I aint sitting in the parking lot waiting on them if I have to wait that long in the store, you might want to bring a change of clothes if youre wanting in the parking lot for them to bring it to you.
There is a shortage of help and there are hardly ever any electric carts or they are all dead. They have stopped carrying many items I used to buy and they have ruined the savings catcher (I guess it was costing them too much) and if I have to connect my bank card to participate it isnt worth it. I will be looking to other places to do my shopping. The employees for the most part are always friendly and helpful.
Got my car serviced as always at Walmart, just got this car and ask them to make sure they checked all fluids and air filter and replace if necessary. And on the check list they said they did all that. But I noticed the oil seemed too dark to have drained all the oil out, and the oil filter seemed old also, so I called to tell the manager that I didn’t believe they serviced my car at all!! He assured me they did and they have a great reputation for doing good work. So I ask him again your sure you topped off all fluids and checked the air filter? And once again he assured me I had nothing to worry about. Well turns out the air filter looks like something had been living in it for years!! Very dirty and should’ve been replaced!! I needed a little power steering fluid as well as a little brake fluid, these guys do awful work and I’ll never trust that crew to touch any of my vevicles anymore!! They will rip you off and management will back them while they do it!! Wish I could post my pics on here for you to see for your self!! Hopefully this reaches the right management team member and they get it fixed cause I’m sure they don’t have a clue what’s going on.. until then I’ll take my vehicles some where else even if I have to pay a little extra!!
My family uses this Walmart for almost all of our shopping needs. Its very clean and organized and for the most part the associates are helpful and nice. Although there are a few that could have a lesson or two on customer service. But all in all I love this Walmart and wouldnt shop any other place.
I had a Great shopping experience at Walmart today.
The online order pickup still has a ways to go. I used the app to alert them and while they had the item picked they didnt exactly know I was on the way as they were supposed to. And still making us sign paper receipts with a pen like its 1994 isnt exactly high tech and having to hike all the way into the bowels of the store is pretty inconvenient. At least put the pickup counter somewhere near the entrance like other stores do. I prefer Walmart to Amazon and actually think Walmart does e-commerce better than Amazon but the order pickup at Walmart feels incomplete. Bring the stuff out to our cars!
It is okay. Needs cleaning, and more smiles.
I miss the old store hours before Covid..
Very clean and good selection
Just pray before you get in there, you probably will find what youre looking for,Great signs Over Head, Customers visiting 🗣️MY LORD DONT SEND YA CHILDREN TO BOUNCE BALLS UP AND DOWN THE ISLES,😈. Again Then my thoughts on the Medal Entrance Bar Is it to prevent or Represent,, And The wholesale purpose is what? 🤗☝️🙄
Lines are ALWAYS long and its cool when their shelves are stocked
The deli was closed n i wanted some of their wings .lol came out with some Christmas gift lol
Well, its Walmart so what can I say. The prices are reasonable And the store appears to be clean enough. No, there are rarely any cashiers working and you have to do most of the check out process on your own. There are public bathrooms. I dont believe there are any that the men and women shared. The store is handicap accessible. Id like to say that the staff and employees are friendly but since I rarely see them in the store I cant comment on that. this Walmart is very conveniently located. There are other stores in the shopping center if you cant find what you need in Walmart maybe you can find it there
For a Wal Mart it was excellent.Clean And well stocked.Every Wal-Mart I go to beats the one in Sumiton Alabama hands down.
My husband and daughter are in and out of the store much faster than they use to be. The new system they have seems to be working great!
Good, I ordered a curtain rod on like. The website tried to send me to a store way far away to pickup my order. I went to the other Walmart in town and found my curtain rod.
It’s Walmart. Love going in here because you never know who or what you will see. We use the eye center very frequently and they are great. I highly recommend.
This is usually an ok Walmart. Its normally a little more organized than the one closer to my home but the past 2 times Ive been to this location it is messed up! I understand they are going through a major renovation but its like theres no management. The store is full of people, I mean seriously full. 2 registers open with at least 8 people with full carts. Self checkout on 1 end closed, garden center register closed. Why?
I have shopped here for a year. Every, single time I go to this store, I leave without things I intended to buy because they were out of stock, even on their own branded items! It’s incredibly frustrating. Today my list was short: cereal, peanut butter, wine, and lettuce. There were 3 cereal possibilities, out of stock on each one (one was a great value brand, the other 2 were national brands). Peanut butter, out of stock on the brand I wanted ( great value), wine, out of stock on the type I wanted, lettuce IN STOCK! Yay!, except they heads were all brown and visibly rotting. I have no doubt that the store POS system is tied into inventory management/ordering, so how do they manage to be so consistently out of stock on thing? The first rule of retail is “IF YOU DON’TSTOCK IT, YOU CANNOT SELL IT!”.
The pharmacy was Great.Best service Ive had in a long time.My friend was having a specific specdure done,We were both clueless but the pharmacy took her time and explained and actually twice for reassurance.Thxs
You will not be ready to check out and only see 1 aile open with 20 people in it! Paying for your items will be quick and easy.
This is not our regular walmart. We were running errands in Rome and decide to run it while we were close. They have electronic entry only security gates at the entrance forcing you to go through checkout even if you arent buying anything. Store was clean and fairly well stocked. Having to wait in line to have our receipt checked after checking out was a little inconvenient also. I have never had to do this at any Walmart store before....makes me wonder if this is a high crime area....we probably wont return to this store.
I shop at only the best place you need to go to the clearance first before anything else! Keeping up with the COVID-19 but need to make the mask required to many people not to be safe!!!!!
The one I was at is in trion and they need there lay a way back it helps parents get their children gifts on time and in a timely matter
You pretty much can find what you need & Its great that they have the wheelchairs charged & ready to go. Thats new! Use to be dead& just sitting there. You mostly can get help when you need it, theyll get the right person for you! Bathrooms are clean & the people at checkout are so friendly! Ive only had one bad encounter around Christmas & you could tell she had something on her mind. I told her to have a blessed evening & I could tell she needed that, she smiled! So dont forget were all human! Slow down!
Was busy lot of people shopping on Sunday
There is an associate that works in bedding I guess you would say that he took at least 20 to 30 minutes to help me pick up comforters you just dont find that in a lot of places everyone was very friendly the store was clean the employees were very busy stocking shelves but they did not hesitate to stop what they were doing to help then there was a young man at the exit that walk me to my car I have to use the motorized carts I did not want to leave the card outside and he did not hesitate to go out and help me thanks to all of you Walmart has a bad name in some places but not in mine again thank you Walmart
They absolutely refuse to help me with jewelry purchases after 7pm. They said that the jewelry counters were not staffed all night. Well is there not a manager somewhere who can make sales
Great place with great value. The amazing thing is also their savings catcher! If there is a lower price for something you buy somewhere else they will return you the difference to an electronic gift card. Always packed so check out is a little lengthy but u can always pick up a magazine from the side.
Philip assistant manager doesnt know the first thing about customer service! Item was priced wrong, instead of honoring price he said if he was to honor mistakes on shelves all day he would never leave the front. What kind of response is that?
Shopping was alright...The New way to scan Savings Catcher is a scam and waste of time... following directions when you scan the QR code it charges your debit card ..they should just tell you that theyve rigged it to be frustrating so customers want use it..Even employees havent the slightest idea how to use it now..Honest opinion...Just say its no longer available so that customers will not hold up the line trying to scan a code that is obviously no longer usable....I guess they got tired of other stores having the better prices
Money services was.very polite to the customers in the line today...it was a true blessing to have good kind hearted people working with u guys...thx
Pharmacy staff is professional and always working hard to ensure customer satisfaction.
Walmart has always been a store Dr anything u need. It not in the store then order it before u get there.
They get one star for product availability. There were no heaters in stock. Its March 5 and cold outside. This store gets no star for customer service. Of course no one had a clue where the heaters went or solution on how to serve me, the customer. Other than sorry.
At all the self check out was for cards only they should of had some that took cash had wait in a long line to purchase my items that was uncalled for
Always quick and convienant love the new changes they made there is alot more space and more items to choose from
Cleaner than most stores Ive been in. But it has your usual Walmart issues. Not enough cashiers.
Not much custom service.
Prices has changed so much and not for the good
Love Walmart go there several times weather at home or at the beach in PCB we love Walmart. It has great prices. Plus everything you need in case you forget something on vacation you can run right in and pick it up.
I can always go in and out of this store. Not a lot of waiting which I like😍
I do t like the fact that they are no longer using the savings catcher. They have always touted having the lowest prices, but now they are not proving it. I guess we will have to go back to the old price match system.
Had bad experience with them for the past three times Ive been in there I will not be going back
They need to have more than 1 person loading. All 10 spots full and 1 poor girl running her behind off. AND in the rain. Other than that it was perfect.
Just your average walmart. Always clean and well stocked. However, help is rather hard to find and the lines are usually ridiculously long.
Has almost everything needed. Found some really great buys.
Ah yes, the mighty Walmart ! I guess ratings would depend on which city or neighborhood you go to. My only concerns are two :1) Starting to see fewer Walmart brand items in most locations now. Perhaps theyre getting a good deal on name brand items (?)2) How about some larger shoe sizes? I wear size 15 and my son is size 16 - 17 depending on the style. Kids are getting bigger nowadays and it might be a good idea for the future. Largest work boots Ive seen so far were 14. So, theyre almost there! Unfortunately anyone who wears larger than a 14 has to go to a specialty store and spend well over $100. I would absolutely LOVE to be able to buy shoes at Walmart one day !
LeAnn is the best ! She was fast and and did a great job ! Ill be back to see her again next tax season
A nice store, would have given 5 stars if more than 3 registers had been open.
U cant help but love walmart ... What I dont understand is they run short on stock of things bought on a day 3 day basis! Like Great Value clean linen disinfectant or Nilla Wafers for instance??? If the products sell this well there is no such things as over stock right?
Store was very crowded and hardly any cashiers at registers. Shelves were out of stock in lots of places.
Denied hiring me, and mostly I rated low because they didnt even give me an interview just because I failed there assessment test. Publixs assessment I aced and I answered the same way. Go to publix I highly recommend them over Walmart (for groceries) anyday!!!
Seems like its our 2nd home
Other then the fight that they do not have enough electric chairs for the handicapped people that come to the store nor are they ever charged completely I was saying did my visit there whats good and the help and the cashiers excellent.
Love that the store was fully stocked at the time of my visit,they had everything I needed,and had more than 2 registers open was a plus for me,I dont use the self check out because it not only take away jobs it is a magnet for thieves, I dont like to see people stealing food
I like wrangler denim cargo pants big and tall you need to order some more.
Staff was helpful with check out
I wish the bakery had sugarfree cakes cookies cupcakes. They use to now i have to go all tje up to a store in Calhoun Ga to get anything like that out of a bakery section
I visited this Walmart about 2 weeks ago, when I drove all the way from Atlanta to Rome to visit a friend. I must say its a pretty nice clean store as well. with me saying that that means a lot because some of your Walmart or just dirty and unorganized. One thing I will say there pharmacy and health and beauty section was a little claustrophobic. also they have many other varieties of clothes and other products that other Walmarts dont carry especially like my store that I work for in Atlanta off of Cascade Road. And of course I always have to check out every Walmarts meat department, they will full and in stock and have very little outs
Had the worst experience ever. It took 5 white employees just for me to get a price check in Electronics. Then when the manager, who also was white, came back there, she told me to calm down before she had to call someone to escort me off the premises. I was shopping at this place every week for years and now I dont ever want to shop at the other place in Rome GA.
Low prices and selection was good
Great Walmart to shop at! Good, friendly associates and good options for everyone! Clean bathrooms and a good overall feel to the place!
Total reviews rating 4
199 Reviews for Walmart Supercenter 2023:
Review №1
2021-12-05As I am a insulin dependent diabetic, I usually shop, let me rephrase that, I use to Try to shop very early, as I must read each ingredient. with recent events? No More Major Major Problems Across The Board With Management, And This Whole Inept Staff. First off, the employees who shop for others? They will not move no matter how many times I Say Excuse Me,And within the last 2 weeks, They will flat run into and over you with the shoulder high blue bins, in fact one almost did this morning.. I said I cant Stop You, Bit It Meets The Legal Definition Of Assault.. They Cannot See My Heart My Lungs, Or Arthritis,This Is Bad Enough... The Store Opens At 6 am, never stocked??Many Isles I Cannot Even Get in, in-between the vendors and Wal marts shoppers,But Two Major Issues, No Employees, Or Management Will Even Come Close To Hearing..The Listed Price On The Shelfs And Whats RingUp At The Check Out.. This Is Major Major FrustratingThis Morning? A Box Of Trash Bags On The Shelf.98 At The Register. $1.48, When I Call The Employee Over, She Very Clearly States To My Face..If You Go Back There And Take A Picture IllCorrect The Price. Now Im Angry?Im Already Doing Her Job, Checking My Self Out..And Now MY HONESTY IS BEING CALLED INTOQUESTION BY WALMART AND OF ITS EMPLOYEES?THIS STORE HAS SIGNS UP ALL OVER THE STOREUNDER VIDEO SIRVALANCE NOW JUST STUPID AM I TO EVEN THINK ABOUT LYING??I GO TAKE THE PICTURES, 10 WIDE 20 DEEP ON THE SHELF. I GO BACK AND ASK HER IF THIS OS GOOD ENOUGH PROOF..SHE RESPONDED NOT HER FAULT.OTHER ITEM IN MY BUGGY SHE HAD ALREADYRANG UP AND BAGGED. OK.NOT JUST THE TRASH BAGS, THIS IS A EVERY DAYPROBLEM AT THIS STORE, I TELL HER, THEN I TELLTHE LADY, IN CHARGE, NO MORE WITH ME.. I HAVE NO WAY TO CHECK THE PRICE MYSELF, AND THIS STORES EMPLOYEES WILL NOT DO SO WHEN I ASKSO THIS OS THE ACTIONS ILL NE TAKING..WHEN I GET TO CHECK OUT, THE FIRST ITEM THAT RINGS UP DIFFERENT THAN WHAT THE PRICE IS ON THE SHELF, IM Calling THE EMPLOYEE OVER,AND SAYING NOT MY FAULT. YOU INEPT EMPLOYEES CAN PIT THE WHOLE BUGGY BACKI CANNOT AFFORD OR PAY FOR IT NOT KNOWINGWHICH PRICES ARE RIGHT. CALL THE POLICE IF YOUWISH? ILL SHOW THEM MY WALLET, THE PRICE ON THE SHELF, THE ALWAYS HIGHER PRICE AT THE CHECK OUT.IM POSTING PICTURES, AND EVEN OF THE PERSONTHIS STORE SAYS IS IN CHARGE??BUT HE IS NEVER AVAILABLE.Do You Personally Care Enough, Does WalmartCare Enough To Attempt To Keep My Business??
Review №2
2022-06-13Im a little shocked to learn that Walmart is becoming a scan it yourself check out. So what is going to happen to the cashiers now that Walmart is upgrading? But other than that I do love shopping here. Everyone is so nice and always willing to help you when its needed.
Review №3
2022-03-21Wish I couldve bought more but I ran out of money too soon! 💰💵🛒 Walmart has great products at lower prices than most any other store around here. Thats why I wishI hadnt ran out of moneybecause there was so much more that I wanted to buy!
Review №4
2022-06-21I went in to pick up a few things and try and get my ring sized for the 8th time. The older lady at the jewelry counter was more than amazing. I have never enjoyed going in any Walmart but this woman thoroughly enjoyed her job and that made the whole visit enjoyable. After working with her and doing all the paper work to ship my ring off to be sized, I went to grab a few groceries and noticed there were a lot of corn husks. I asked 3 employees about getting them for the horses and none of them knew what to do or who to ask but the last kid made it look like he was doing his best by running all over the place trying to figure it out. Finally I just went back to the jewelry counter and asked the joyful woman who helped with my ring and in 2 minutes she had me standing in front of the managers who told me I was more than welcome to take the husks with. I was extremely shocked and grateful as well as my horses when they received the husk treats the next morning.
Review №5
2022-06-23This review would have been four stars if the plants sold were in better shape. On more than one occasion the plants kept in the outdoor section are severely under watered with withered, crispy leaves and wilted stems and most are almost dead. On one visit there was a cart of plants with several pots of caladiums that looked as if they were about to be trashed. I noticed a few of them had some new growth and when I got to check out I asked if they could be discounted since they looked like they were going to be they were going to be thrown away and all the plant was nearly dead so they asked the manager and they wouldnt reduce them from $6 a piece. This feels like Walmart would rather sell me what now basically looks like potpourri for the full price or throw them away than discount it. If it were any other item that was inanimate then I could understand the decision but when its something living I just think it says alot about their values. If they want to sell plants and want people to feel happy with the product and the price then they should put a major effort into making sure that the plants are taken care of well and hire people specifically for that position that have basic knowledge on how to keep them alive and care for and about plants. On my last visit to the garden center every plant in the areas that get a lot sun almost all of the plants were dead. The temperatures have been extremely high and I see several employees walk in and walk out and even one sat right across from these dehydrated plants in a chair just looking at them. Since she came in a sat down she had done absolutely nothing other than sit in that chair and watch me browse the plants while toting a hydrangea that had thankfully been marked down to $5 and watch people enter and exit the store and stare at all the plants desperately in need of water during a heat wave. So, the employees there definitely see the plants need water yet they arent getting watered regularly and no one cares to correct it. Either take care of them or dont sell them at all.
Review №6
2022-06-09Ive definitely had better experiences at every other Walmart Ive ever been to. The greeter at the door could have been kinder and the grocery entrance is completely shut down. Not to mention it was poorly designed.
Review №7
2022-02-08Generally, they have everything I need at a really good price. I mainly shop there for my dog supplies, but last week I was also able to find a few DVDs and CDs as well. A quick check out time too!
Review №8
2022-03-13We had the best pickup experience of any of the locations today. Stephanie was nice and spoke to us the whole time she loaded and was very careful to make sure any items were properly stored in our car.
Review №9
2022-07-03Awful customer service. Except for the deli, they would have had to acknowledge me after standing at the deli counter for 5 minutes in order to provide me bad service, but I got none so what can you do except walk away. Not worth it. Go to the other wal mart in Rome, it’s much better.
Review №10
2022-04-20Grocery aisles could be labeled better. Dog groceries are way across the store from people groceries. There is no rhyme or reason on grocery stock layout when compared to some other Walmart stores. This West Rome Walmart is OFF my list for shopping