Delivery
Yes
Wendys in Columbus
Categories
Location on the map
Columbus, Muscogee County, Georgia, US
Service options
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Counter service
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Groups
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 706-288-7235
Site: https://locations.wendys.com/uni...
Site: https://locations.wendys.com/uni...
Opening hours
- Monday:6:30AM–1AM
- Tuesday:6:30AM–1AM
- Wednesday:6:30AM–1AM
- Thursday:6:30AM–1AM
- Friday:6:30AM–1AM
- Saturday:6:30AM–1AM
- Sunday:6:30AM–1AM
Wendys in other cities:
Comments (199)
My favorite fast food place the prices are great and food is good. The lines at drive thru however is always slow.
They were fast and friendly. The food seemed like it wasnt super fresh. That why they are getting 4 stars.
Food was good. Long delay at the counter until they took my order. No working faucet in the mens room. No soap in the ladys room.
Always good food could have better staff
This is the worst fast food place I have ever been too and its not because of Covic,they were slow and unorganized way before that!!!!!
Was making a drive out to Florida for a long weekend, and needed some fuel to get me through 6+ hours on the road. My squad loves Wendys so we decided to swing in.Despite being short-staffed, this location was very clean and the employees were very nice! We ordered our food, got our order exactly (with fresh and hot fries!) and were back in the car in no time.If you are spending quality time with the open road, Wendys makes for pretty good company. Totally recommend it!
Late night snack it was okay my hamburger bun was not tasty. It should have been heated or something was not good.
System was down as usual of all times it had to be during lunch but oh well Im going to stay going to the one in Columbus because they seem to have their system down all the time
I had an online order and the person at the window was taking orders, having them pull around and get their food before taking another order! The line was to the street for no reason!
Taco salad was yummy the fries not so good tasted as if they had been fried in old oil
A good spot to stop to eat. Bit tricky at times to enter/exit depending on your direction and traffic volume. Nice place compared to other locations.
Staff was very happy and polite. Easily the best salad I remember having in years
Horrible service! Horrible customer service! My orders constantly messed up or Im charged for stuff I dont receive. Then when I call I can never get anyone on the phone no matter how many times or days in a row I call! Ive requested for the general manager to contact me multiple times including in person to the store manager and once again no response. How can I reach cooperate? I have video and recordings of what most of the crew here think about there job!. Please reach out to me!! And fix this constant ongoing issue!
Still the best Chilli for the price. Always good. Remember to get a lot of crackers with the large Chilli. They need a Chilli Meal... HIMT HINT HINT HINT😁😁😁😁😁
I was there tonight, but I wont be back again. Took almost 45 minutes just to order. I thought maybe they were short staffed but had 4 or 5 workers. They wouldnt take your order until the person in front of you had left the pay/pickup window. I got a chicken Jr that was literally inedible! It was was cold and too tough to even bite or chew! Done with this one.
Lobby is closed. Why? Reasons. No problem.. Hop in our line that currently has 32 cars in it. Dont worry though, no more than 5 to 10 minutes per car to get through. Ridiculous.
Pulled up in the driveway around 9PM. Waited for about two minutes, nobody answered. No other cars were in the drivethru but there was someone on the inside.
They refuse to answer the phone. Also, there dinning room stays closed even for uber drivers.
They need to change their frying oil more frequently. But the hamburgers were good, the lettuce fresh, and the tomatoes were good too.
They made my sandwich wrong, forgot to put my fries in the bag.,.
This Wendy’s service is very slow employees have no customer service it really saddens me 8/24/21
Ordered food and paid for it online. When I got to the Wendy’s I was told I could pick up my order at the drive through or the lobby. They confirmed my name and order. The doors were locked so I went through the drive through. I waited 30 minutes in the drive-through line. When I spoke to the same person I’d spoken to first, I was told that they were no longer taking online orders and that it was a mistake and I could ask for a refund.
I love their vanilla frosty and salads are always fresh. Customer service is great and courteous
There were a number of errors made with my familys lunch order today. The drink was wrong, no napkins provided, our dipping sauces were missing, the fries had not salt and the food was not even warm. The ONLY great thing about this location is the Great friendly customer service.
Food was decent, employee had bad attitude after i ask for condiments.
This is the Wendys on victory drive pretty good if you go there late night from 11:00 to 2:00 a.m. youre going to sit for about 20 minutes to a half an hour and wait for fresh food other than that theyre very busy all day with mobile orders and the foods usually fresh 8 out of 10
Service was a bit slow but food was typical Wendys. However I did say no onions on one item and was assured it didnt come with them anyways, only to find out it was stacked with them when I received my order. Oh well I just picked them off and moved on with life.
Need new staff customer service is awful and time management is awful
I sat in the drive thru waiting to and no one answered. I drove around to the window and asked if something was wrong with the mic. I was told we are changing shifts and we dont answer during that and that I needed to drive back around. These are the most unprofessional people I ever seen. At the very they could have acknowledged someone was waiting and let the customer know what was going on. Never take my business there again. 😠
They have the slowest drive-thru Ive ever been to and not just for Wendys any drive-thru in general!! Unless you have at least 35 to 45 minutes to wait in the Drive-Thru dont waste your time going there. Go to the restaurant off of Macon Rd instead they are much better!
When I arrived at the drive thru there was one car pulling away from the menu and two more cars in front of me, yet I sat there for 30 minutes. We were there so long cars started pulling out of line. This Wendys is always very very slow. After waiting all that time when I got my food it was cold. This is the worst Wendys in Columbus, GA
If I could rate a zero I would. We waited for 30min no food after being asked to pull up to the door. Then the girl with the lashes and bad quick weave came out and said, Umm. What are you waiting for? I nicely informed her that we hadnt received any food. We then proceeded to wait another 10 min only for them to still miss a chicken sandwich. Then when I backed up to the window they completely ignored us for like 5 min. Until they finally came to the window and she said with attitude, Yes. And once again I informed her that we were missing a sandwich. She realized they made a mistake earlier and gave our entire order to someone else. She did come back and say, You were right. But if she had proper customer service in the first place she would have realized that.
If I could this place 0 stars I would. Customer service is always terrible. The system is never working properly. Last 3 times going here was told they were closed at the drive thru. This issue is when you place the order on the app it doesnt tell you about the problems they are having. Always mess up the order here and you always spend 10-15 minutes in the line waiting on your food in your car. Avoid this location at all cost. Some of the rudest employees I encountered at any restaurant wether it fast food or a dinner work at this particular location.
Usually good service, but waited in drive thru for 10 minutes. Just as I was driving off they finally asked me for my order
The website said they close at 1h A.M but workers said they closed right now and it’s 00:18.
Everybody here needs to be fired, they wait until nobody is at the window in the drive thru before they take the next order causing the line to be backed up and they lose plenty of customers. After being the only one in line for 15 minutes, I get to the window and all the workers in there laughing, playing and eating while in the drive thru then I had to wait another 15 minutes just to get my food. They didn’t even want to make any more lemonade so I had to settle for a powerade. This is so ridiculous
Horrible experience, ordered uber eats through them and our order was all wrong + missing items! Do Not Eat Here, not worth it! Luckily our driver was nice enough to go back and grab the missing items but, our order was still half wrong. I will not be coming back or order from here. Drive to a different Wendys, I would give ZERO stars if I could.
Check your food before you leave! Half the order was wrong (completely different meal). Also didnt receive the cookies. I would call but I dont plan to ever give them money again! Always something wrong with my order.
I went through the drive through and purchased a 10 pc chicken nugget meal and a chicken sandwich meal. I ordered 2 strawberry lemonade, 1 for each meal. The chicken sandwich was very dry and the toppings looked about 2 weeks old.
Too long of a wait for the drive thru and lobby. Crew member bagged food without gloves. Customer service is why I am giving them 3 stars instead of 1. Clean facility for the most part. Food was so great I regret not getting 2 of the burgers I ordered.
Many times I have been at this location I am always told that they do not have any salads available. Time range of my visits are between 3 pm and 7pm.
Do not go here more than twice in a 2 week period, if youre going to place even a medium sized order. I made that particular mistake. As I was heading out the door, the cashier and one of the kitchen staff started talking about my order rather loudly the order was for 4 people. They joked about me most likely eating it by myself. All I did was look at the cashier and she immediately tossed out a half hearted lie of an apology. Is it that hard to wait until a customer leaves before whinging? I think not. Food is edible. Most of the staff are only there for a paycheck and little else. Dont like the job? Find one you do. Not really that difficult of a concept
Worst experience ever! Although it was late, the employees seem unconcerned with the quality of service and more interested in breaking down and going home. It was at least 2hrs to closing , it literally took an hour for 3 orders of similar make.
Awful!!!! Just awful!!!! The place was dirty, the employees not wearing hair nets, the lady at the register was holding empty cups with her fingers inside the cups while filling them with ice. Her fingernails were over 1inch long.Even the walls were dirty, as much i could see from my car. God knows how it looks where customers cant see. It is a shame that our fast food restaurants look like this and nobody takes any action to fix it, as long as it makes money! Sad!
Not much to say about the food other than it was a little below average quality wise. The hamburger i got was thrown together and my daighters nuggets were barely considered warm. The staff is the main reason for the 3 stars. Ever had food thrown at you in a paper bag? This is the place to go if you enjoy that.
The oldest, coldest most disgusting food I’ve ever tasted. Nobody seemed to know what they were doing. It took 15 minutes for 3 cars to get food. Stay away!!!
The food was awful. The bread on the chicken sandwich was hard on side, the nuggets was cold and the chicken patty was half cooked. The only reason I gave two stars is because the strawberry 🍓lemonade was great!!!
The Wendys on Victory Drive is not the best that I have eaten from. The customer service could use some improvement. One thing that Wendys prides itself on is hot fresh fries. The fries that I got on my last visit were cold and old not hot and fresh.
Pulled up to order. They took one order then I wasnt done. They gave me a total. I pulled around and asked if I could edit my order and they wouldnt do it. Then they tell me to pull forward and wait for my food. Well turns out I didnt have to pull forward and they gave my food to someone else.
Waited almost a whole 5 minutes to place my order and finally heard the cashier greeting. Its sad this location used to be great. My order had no lettuce or tomato...just meat and bread. Fries were cold..smh. IF YOU DONT WANT TO WORK FAST FOOD THEN DONT APPLY!!! I want my damn money back or replace my entire order.
If you’re looking to get “Fast” Food then this is not the place! They lock the inside when it gets busy, sometimes it’s open and sometimes it’s not. Drive-thru line is almost always a long wait for cold food or an incorrect order. Customer service/food industry is not for everyone! By far the worst Wendy’s I’ve ever been to.
Kind of hard to like this place when I cant even get food from it. Been months of driving cross state for work in a semitruck sized penske and I cant use the drive thru
This Wendy’s doesn’t have good customer service on any shift. They need to release all staff and get someone in that knows how to run a business properly.
Worst Wendys experience. Server was rude and acted inconvenienced that I wanted food. Waited 5 minutes just to place my order. Would give negative stars if it was an option. Have been waiting 45 minutes since paying.
The daytime shift is fine but for some reason at night, when you come to the drive through, they make you wait 10/15 min at the drive through before they speak to you.. when I can last time I waited a while.. then they proceeded to tell me the systems were down and they were no longer taking orders.. this is my second visit and I don’t know what’s the hold up. Please do better. The line is wrapped around the damn building waiting forever.
Frosty was great half and half is my flavor
I dont have a Wendys any closer to where I live which is most unfortunate. I do like their burgers. Next time Ill get just the single tho. To much meat at once for me. Fries were a little old but other than that.... Great.
This location really gets the job done. They are always friendly, fast, and efficient. I can count on them to get every order right. When my family visits, they know what we like and usually have it started when we arrive and they notice us. If we ask for something to be cooked fresh, they do it without raising a fuss, or questioning the order. This location is always clean and the bathrooms are always clean.
You guys Kno that in orde for the drive thru to work you have to be ready to take orders especially if you to lazy to open the dining room.
Horrible customer service the food looks like it wasnt properly made and just thrown together. The ppl working the drive thru service was terrible and the staff was rude and you could bearly hear the person in the com and sounded like she couldnt be bothered to do her job and at the pick up window the lady gave us our food and said nothing in return and slammed her window.
Had to wait about 20 minutes in drive thru ordered the 4 for 4 they gave me bar be que sauce instead of honey mustard like I ask for an they forgot my jr.bacon cheeseburger the girl at the window talking about she tried of these folks smh.
The chocolate frosty is delicious & the Daves single never fails for me. The only bad thing sometimes is the long wait in the drive thru.
Slowest service I’ve ever received at a fast food restaurant. If you see 3 cars in the drive thru expect to wait at least 30 minutes.
Im all about the hot crispy fries (hcf). If I get hcf, then just about every thing else is going to be ok. This Wendys is always fast, accurate (except for that one time that they forgot to put my dressing and napkins in - must have been a newbie in something...), but its a good one.
Absolute slowest Wendy’s in existence. Spent about 30 min in the drive-thru in the early afternoon. There were around six or seven vehicles in line, total.
I was out of town and was going to stop and get something to eat and Id use the restroom but there was no place open in the dining room for you to be able to go in... I went down the road to waffle House and was able to use the restroom and get a fresh cup of coffee
This is one of the most unprofessional, nevermind this place is just plain ghetto! I have never been to an establishment with customer service as bad as this wendys. The wait time is ridiculous. My order was completely wrong. I would not recommend this wendys to anyone
Waited 15 minutes in the drive through and when I did get pulled up to the window to pay and let my window down to pay for our food that as the Wendys Employee opened the drive through window a ROACH flew out of the store window and right into my truck ! I will NOT RECOMMEND this place to anyone !!
Ive waited in the drive thru for thirty minutes. No one took our order and once the cashier responded they told us to hold up. I dont have patience. NEVER COMING BACK!!!! Just lost a customer.
Food is good but customer service is horrible they take two orders at a time and will have you waiting at the speaker for half an hour before they say anything or respond wouldn’t recommend after 11:30am anytime after that is a disaster
Absolutely awful service. The women taking our order flat out told us a spicy chicken sandwich would take 10-15 min. To make. Doesnt give us our sauces. Just tossed everything in the bag and spilt the fries and nuggets all over the bag. They didnt give us one of our drinks and got our spicy chicken sandwich wrong after waiting 15 min for it. Worst customer service Ive ever seen from a fast food restaurant.
This place line is always at least a 35min wait to get to the window and who knows if they will even have your food ready by then. No excuse the others only have drive thru and they move at a decent pace its ridiculous.
Very slow today. Drive thru only even though there is no sign indicating dining room is closed. And soggy fries and my wifes order was wrong.
Horrible customer service. No hello, no thank you, no have a nice day. They just stare at you while you give them your money and they hand you your food. Food was good though.
Twice I’ve been here and twice my orders have been wrong. Even after having them repeated to me correctly. Incorrect condiments each time and a diet drink of the wrong brand even though the lid was punched correctly. Never again for this location.
Good hot food slow getting through drive through understandable in the times we live Ill go back soon
Its ok. They did have my chocolate frosty. But they do 1 car order at a time which makes their line very long.
This Wendys Restaurant was so organized and well ran. The food was very fresh and the customer service was amazing. The employees were very courteous and the restaurant was very clean. The Cashier KENYA was amazing. She was all the over the place. She made sure nothing was out of order and way she handled the line of customers was flawless. She is definitely a gem for this organization. I was very impressed. I hope this review reaches the Top officials in this food chain.Respectfully,Greg GWEST WestUS Army, 1SG (Retired)Buffalo Soldiers Motorcycle Club, Columbus, Ga.
Horrible service.. Food was not fresh, fries were disgusting! Do better
I love wendys but the last few time I went to this one ( Victory Drive location) it has been nothing but terrible customer service. Its been times when my food would not be fresh & my burger and fries taste like they have been sitting out all day. The staff they have are rude and unprofessional . One night I pulled up to the drive through and waited for someone to come to the intercom and I was out there for 5-10 mins waiting. I had said hello into the intercom and still no one came. I decided to drive around and I see the workers on the inside sitting at the table on there phone and a few was eating. There was one person in the back on their phone also. I have not been back to that one every since.
They didnt want to take my order because I didnt get there in car if one dont have a car they wont serve you
Their website said dining in but when we got there no such luck and the drive-thru was incredibly long and slow so we moved on
And bacon cheeseburger but they were supposed to hold the cheese... I went through the drive-thru I was already down the road quite a ways, took my first bite and it had cheese. I didnt go back, but I did eat it.
The woman that was taking orders was very rude, which I ignored. I proceeded to the second window after paying and the woman passing out the food had a horrible attitude. I was not greeted upon approaching the window. She threw my sauce in the bag once I asked for honey mustard for my chicken nuggets, also I was missing a chicken nugget for my four for four she yelled to the kitchen then passed them out with no apology or acknowledgement, she should be fired! Very poor customer service.
Horrible wait, had to ask the person making out drink to remake because sh wasnt wearing a mask. Very rude and bad survice.would have change my mind and went else where, if I hadnt already paid.
Horrible, not clean at all. Wait was extremely good over 15 min, cars lined up. Food was not fresh..
This is exactly what I crave if I spend time at tempest next door.Their food is so good and would do very well if it became a restaurant. Its like food truck food but better.The team that staffs this place is also nice and funny. They make it too easy for me to spend all my money here.
Went through the drive thru and customer service was not there. They were rude and felt rushed but the place was empty. The food was decent but definitely needs to pick up their customer service and politeness.
This location used to be a great joint. But my last three visits they have messed up my order; the most recent visit the drive through attendant practically threw my food at me and glared at me as though I had just kicked her puppy when i asked for ketchup. This is why she is stuck, as a 30+ year-old woman, at a minimum wage dead-end job.
If you mess up my order 1 or 2 times thats good but everytime I go they are either really rude or just mess up my order. I always order the same thing a #3 with no pickles add mayo and they put raw onions on it instead of the fired onions when I told them thats not what I order they got loud at me because they dont know whats on their menu. When udating menu please train crew according...thanks management!!!
For fast food its a very slow! Ive had to leave the drive thru line after a 1/2 he wait more than three times.
I believe they’re in the process of a remodel but their Mobile POS system isn’t working correctly but The Shift Manager Kenya was ABSOLUTELY AMAZING she took care of my order regardless & the service she provided was WORLD CLASS nonetheless I definitely recommend her getting promoted to store manager!!!!!!
I love the chilli and chocolate frosty
Drive thru experience was good. Was treated with patients and kindness. Got a special order bbq chicken sandwich, baconator, 4 for $4 with special order cheeseburger and a chicken nugget kids meal. Everything was good. The fries could have used more salt and they forgot the sauces for the nuggets tho.
The evening crew is very slow and unprofessional. We waitied so long in the lobby that I got in my vehicle to go thru the drive thru. The guy that brought our food out had to stop and take a few pulls from his e-cigarette. The crew seemed untrained , lacked motivation, and no sence of effort
Great fast food restaurant in a confident location near Fort Benning. Great service and staff is pretty good. I do like the salads in the menu if I am trying to get something quick but still trying to be a bit healthier. The burgers are ok when you need that quick fix.
SERVICE SUCKED. We waited for 20 minutes everyone got their food before we did so we went up to the counter and they asked do you need to make an order UM NO WE ALREADY ORDERED. She asked what we ordered and then started arguing with the kitchen staff about crossing out the order before we got it. And then when we were still waiting for our food THEY STILL proceeded to get other orders out before ours. WILL NEVER BE ORDERING FROM HERE EVER AGAIN!
By far the worst Wendy’s I have ever seen just waited thirty minutes to order and get my food at the drive thru and I mean waiting at the microphone to order watched 13 cars get in line then get back out of line then saw 7 employees inside 5 on their phones literally not doing anything but laughing, and playing inside not to mention the profanity if I could give it 0 stars I would
The service was absolutely horrible. The guy I front of me was just asking to skip onions and ketchup on his burger, and the cashier was being so rude that even I was offended. And then when it was my turn to order, all I got was go head. Im not expecting the workers to come and kneel down and serve my food on a silver platter, but enunciation and polite customer service go a loooong way
Lobe the remodel but even before the remodel the Team at this location are all respectful & know their customers. I love coming thru the drive thru and having staff that just doesn’t act blah but instead ask how u you’re doing even if their day isn’t good. Food is always hot and fresh
After a very long day on softball field had not eaten anything me and my aunt decides to eat here and after giving my order and the lady in drive thru repeated it back to me it was the completely opposite everything was dry and cold will never go there again ever!!!!!! HONESTLY THEY DONT DESERVE THAT 1 STAR
Best breakfast Ive had in a long time from a fastfood place
My friend and I order through drive through, we had to wait in the parking lot approximately 20 minutes. After we got the food, one order of the French fries was cold/frozen, and the 4c chicken tenders were 3c+1nuget+2strips of French fries along with the chicken tenders.
Went one night around 10pm and was told they werent serving. Went another night and they didnt have anything I tried to order. I left to spend my money elsewhere and wont be returning to this location.
Employees are super rude, have a poor attitude, and make you seem like a terrible inconvenience. An you wait forever to just get food that is cold and the fries are soggy.
Rude and argued at windows when told we were missing food. Took over 15 minutes from ordering telling them we were missing food to another 5 minutes to get us or missing food.
Very sloppy food, it showed carelessness
I got a couple of combos to eat for dinner . I got my food at the window went home and had raw meat and chicken nuggets was cold as like they been setting out for hours.... I dont recommend this restaurant
The drive through worker had a very unpolite and unwelcoming attitude. After payment, at the window for food, we were given the wrong order. The food was good excluding the frosty that was runny!
The short wait was worth it . Because the food was good and hot . So it was freshly cooked .
Very slow with servicing customers and VERY unprofessional! The food was cold, like it had been sitting out for awhile. Avoid this location.
Visited the drive thru that speaker didnt work paid $16 for 2 burgers that I had to wait in the parking lot for 20 minutes for and was still cold. The girl that took my $$ look like she had just rolled out of bed wrinkled shirt. We want better things for the southside but the south side need to DO BETTER!!! :(
I had to wait over 30 min in the drive though, missing fries no receipt & the cook had a tank top on preparing food.
The systems is down. No sign outside. Just wait in the line for drive-thru for the attendant to say sorry system is down. What does that mean, can I order or not. This location could do so much better.
The food at this Wendys isnt bad but someone needs to work on the customer service the drive-thru window staff is friendly but the staff inside when you come up to the counter is terrible. This restaurants staff including a couple of their managers could really benefit from a customer service training course.
I went through the drive thru today, the customer service was poorly. Didnt get greeted at all and it makes me not want to go back at all. And the food wasnt all that only thing was good was the beverage. The one on Victory Drive is RUDE. !!!!
Worst stop for food on a long road trip ever. We couldve ate our own vomit and been better off.
Wendys on Victory Drive in Columbus Ga, is by far the best wendys Ive been to in a very long time... fast clean friendly atmosphere rating 1 to 10 definitely a 10
Typical Wendys franchise as seen on the commercials. But the service left a little to be desired. I was pretty indecisive about what to get because I dont frequent Wendys, and while ordering, I changed my mind on a few things while still deciding what to get for my little ones, it seemed as though the cashier got frustrated and growled into the microphone, loud enough for all the passengers in the vehicle to hear. I like Wendys, but Id probably go to another restaurant just to avoid the feeling of my business being unwelcome because I cant decide completely on what to eat. What couldve been done is the cashier couldve made suggestions on what to order.
Great fries/wedges for breakfast
This establishment is ridiculous! Its not my first time having a bad expirence its the 3rd! DO NOT GO HERE! I asked for a chicken sandwich 4 for $4 & they gave me a junior bacon cheeseburger! I can deal with that but I asked for fresh food with intentions on waiting they made me wait for 10 minutes & my food was not fresh! Some of my fries were burnt! If you are looking for a good Wendys resturant I advise you go to Wendys on Whittlesy Blvd! This establishment needs to go out of business its the worst in Columbus, GA! I went in to advise the manager of this incident & he did NOTHING about it! DO NOT stop here the crew is rude & do not care!
HORRIBLE CUSTOMER SERVICE!!! Rude employees on Victory Drive at the window ... Have attitudes and act like they dont want to be bother... Where is their customer service skills? ... Prolly in the trash!!.
The food was cold the lines was long and it was an argument in the inside...the manager and employees can out yelling screaming .....a girl came beating on the door wich was locked they let her in....it was terrible...
Customer service was great, but the store was not really so clean. All the trash bins were full, a mop bucket with dirty water on the floor with no sign and no employees around.
My burger was fresh, fries were hot and the frosty 🥶 cool. Great lunch from Victory Drive Wendys!
I use to like going there but for a long time now the service is unprofessional. I have been through the drive through several times and told to pull to the 2nd window to make payment; get to the 2nd window and then be asked to back up because the person that is supposed to be at the 1st window was back there now. I did it like twice and after that, I refused to do that. That is an accident waiting to happen. I can just see me backing up and someone come up behind me quickly and us smack into each other. It is ridiculous to asked to back up after being told to come to the 2nd window to make payment. They need to get it together. Now the people are just rude since I refused to back up the 3rd, 4th and 5th time that I have been asked to do so. I avoid going there most of the time now just for that reason.
The burger was dark and the fries were old. My moms fish was also old. We came in at 2:30 in the afternoon. Ive worked in fast food so I know its what happens after lunch.
I sat in the dining area and cooled off from the hot sun while Classic used the toilet. There was a lady who came from behind the counter who pushed in a chair and kicked the other under the table, but she didnt wipe down any of the tabletops or clean the rug. The dining area appeared to be clean. There are no flat screens or plants. Dining area looks plain. The A C felt heavenly.
On top of the not-so-friendly staff at this location, I tried to go through the drive thru at 11:40pm, 20 minutes til close, and couldnt be serviced. All of the lights were on with cars in the parking lot, but the employees seemed to be ducked off inside the building. If Wendys wants to close earlier then the times on the website should at least mirror that. I cant get service 20 minutes before close? Pretty ridiculous.
Found plastic in my sandwich today at this location on Victory Dr...never eating at this Wendys location every again. If you hear a place is nasty from someone believe them or you will be like me this time and find out the hard way.🤦♀️🤢🤮
Chili had no meat beans just soup..
45 minutes in the drive thru line. Burgers were cold, the bun on one of the burgers was burnt black and the burgers were not what we ordered.
I cant think of the young lady at the drive-thru window she was so nice and had a beautiful smile and the manager on duty with extras nice also. They had great customer service
My friends were cold and I had to ask for some more I bought a baconator meal and my hamburger was so black I was afraid to bite it I think it was old I didnt eat it that was 9 85 down the drain
The worst I have ever seen service is trash my order was wrong and the wait time is sad urge inside was not open at 12 in the evening I would never go back worst ever
We showed up over an hour before closing time and they would not let us in or take out order at the drive thru. Your typical late night crew. Cleaned everything early and expected noone to show up
I was in and out of drive through . Very friendly staff
First I sat at the speaker for a solid 2 maybe 3 minutes with no car in front of me. Next they were not serving salads and then they were out of some other mix. Highly dissatisfied.
Food cold n order was wrongOrder spicy chicken sandwich gave me regular and missing 4 nuggets south side wendys never again Ill drive to Macon rd
Orders are ALWAYS wrong. Waited over 20 mins for an avocado chicken sandwich, and a pecan salad. Of course theres no avocado in the sandwich and the fries are cold with a hair in it.
They need to improve their service. Took almost 30 minutes to serve our order and miss to include our complete order we didnt receive. Our fries
Drive thru was broke, we went inside to tell the cashiers and order after waiting 10 minutes... They pretended like nothing was wrong. Food was cold and old.
The staff was rude and I didnt get any service. I was told they were not taking cars at 10:30pm.. with no reason why... they are open till 1am... Ive had more then a few bad experiences with that late nite crew... Never again
Drug deal tonight in the parking lot. Felt so unsafe that I literally had to drive away without my food. No one called the cops or did anything. Will never come here again.
So I was going to Wendys but literally we where waiting for like 30m but this guy was next and we where waiting but then he left and you know what they said 😒 THEY WHERE CLOSE WE WHERE WAITING FOR LIKE HALF A HOUR. THEY DONT SPEAK ON THE SPEAKER . THEY HAVE BAD SERVICE 👎.THEY TREAT BAD TO THE PEOPLE ON THE SPEAKER THEY YELL AT PEOPLE , THEY NEED TO CLOSE THIS PLACE OR GET NEW PEOPLE THAT REALLY WANT TO WORK
Took longer than expected to serve the 3 people in front of us and the food wasnt like Wendys that Ive before.
1 hour wait to serve about 9 cars total. Worst managed fast food Ive ever seen
Service was unorganized lobby and bathroom needed serious cleaning, ppl from drive-thru was coming back in for orders not being correct
The drive thru was extremely slow. Myself and another vehicle even had to park in order to receive our food. Imagine my disappointment when I got home and discovered that I waited extra time to get an incorrect order 😕.
Its an ok place.. Food was good... But only one of the workers was wearing there cap .. The cashier.. And the rest of them werent.. That makes it easy for hair 2 get in ur food... But good.
18 oct 2020 ordered breakfast and the sandwiches where disgusting, I have eaten here before with no issues, however i definitely won’t be going back here after that experience.
Service sucked. This is why u do not go through drive thro windows. U never get your intire order and 9 and 1/2 times out of 10 food is cold.
The wait to get your food is ridiculous! Twenty plus mins to get through the drive through, and sometimes not even your food.
My order was taken to go, however, the communication was clear and the customer service is spot on!
20 minutes waiting for my order to be taken at the drive thru is unacceptable. I should send Wendys a bill for the gas I wasted.
Cant get enough of that chilli and potatoes
Waited 15 minutes in line and worker ask to take order then say there system not working its well be ready in 2hours
Stopped in to get sonething for my wife and me, i got 2 jr bacon cheese, and the bacon was raw, when i took it back was told thats the way they cook it. So i asked for well done. Qhats with all the attitude.
Because my wife who been with wendy along time is working there now, give all glory God,praise his holy name
Very good breakfast, nice drive thru cashier ,but slow service
By far the slowest and most unorganized service ever... the girl at the window seemed less than smart... idk whats going on here, but I dont like it...
The customer service in this Wendys is worse by the day. Something needs to be done. The lack inventory, professionalism and it is sad since is one of the busiest in this area.
Drive through 30 min wait with 1 person ahead of us took 10 min just for them to take our order
Long line in the outside speaker system wasnt working very well but overall the food was good.
If they stop serving their frosty hours before they close, what is the point of staying open.
Worst Wendys Ive ever been to. Always dirty, unprofessional staff, the frosty machine is always broken. Fried always taste like old potatoes.
Went through the drive thru and was told to move up and theyd bring the food out...5 cars came after me and they got their order, 2 people parked, went in, came out with their order, and all I had was 2 items.... Slow pokes!
Wendys food fresh and hot but they need coordinator cashiers should only be taking orders coordinator get there order for them thats my opinion about the situation
Terrible..Do not go here..They are closed everynight by 10.. They always run out of food and the managers always say there system is down ... Do not go to this location
Friendly service at times but an inferior product compared to other Wendys locations.
I waited in the drive through for about 5 minutes and seemed like no one was there, so I waited inside for about 2hrs just to get one thing, food was good, but still the wait was horrible
Love my Wendy’s! Good,fast service! I always go trough the drive thru. My burger always taste awesome!
The cashier at the drive thru was very rude! Neisha is her name i think. Customer service is extremely horrible. This Isnt the way a professional establishment is supposed to run
Food slapped together. Customer service is nonexistent! Also they made switched on the drink sizes.
Tasty and usually there is good services, but 1 or 2 employees can be a little I do not want to work so hurry and go away
Last two times the weight has been crazy. Sat at speaker for 5 min..
Im not sure if its every shift but definitely night shift is very unprofessional and rude and dry lack any kind of effort fries definitely werent done and drinks werent right
I usually like it I was disappointed in the choice I made probably my fault theyre usually pretty good though
Long wait time and the food is always cold. Do not eat here
Made some mistakes in ordering and the window person was kind enough to help me. The person who took my money was very polite and friendly.
The cheese on the burger tasted strange and the fries tasted like the grease had not been change in a while.. service was good but the food was not.
Very rude dont let you finish order before you ever say what you want asking you what elsethen they forgot some of my food. Ill drive to a different one next time
Cashier was very rude and unprofessional. Not asking for clarification and trying to over charge for items.
Terrible service and attitudes. Stood around for 40 minutes waiting on three items not to mention it was a mobile order
They didnt get my order right when I went there on victory drive location around .9:30 on Sunday night I had to take it back.
Employees playing around. A customer took food back and it took 15 to 20 minutes before he got it back. Employee didnt have cap on his head and dreads hanging everywhere. Someone said something about his cap and he was bragging that the GM saw him without it on and she didnt say anything
I absolutely love there biscuit and gravy. Most delicious biscuits.
Pretty good, it was fast and my order was perfect.
Sour cream and chives bake potato seem to be reheated no butter or sour cream or fork to go with it and oh gave a spoon instead of fork really
Total reviews rating 3.5
199 Reviews for Wendys 2023:
Review №1
2022-03-16I went through drive through. They took order fairly quick. Cashier was extremely nice, and repeated my order back to me. No issues with payment and received my receipt. Ordered a few things, and no complaints with my order except my fries were cold. Everything else was hot, and nuggets seemed to just have been made. I should have requested fresh fries, but next time. Overall, Id go back.
Review №2
2022-06-21I visited this Wendys for breakfast. Everything was well made. I ordered the bacon, egg, and cheese biscuit combo and a Frosty-cchino, with sausage gravy and biscuit. The sandwich and sides greatly exceeded my expectations. The fried egg was the perfect consistency and not overcooked. Sausage gravy would do with a more seasoned sausage(more marjoram, cayenne, and black pepper).I did not like the chocolate Frosty-cchino. I believe they made it correctly, but it just didnt taste good. It had a strange aftertaste that I couldnt place. I went back to buy something different, but they served me a different beverage at no charge. Thanks, Wendys.
Review №3
2022-03-22Husband ended up with food poisoning within hours of eating from this location. Turns out several Others in his company did as well and his instructors were not surprised coming from this location. Best advice is to stay away!
Review №4
2022-06-22Great staff very polite and urgent. However the same cant be said for the food,the fries are wonderful but the burger was overly saucy snd poorly assembled. I would recommend this place but take heed
Review №5
2022-06-02Some of the nicest and friendliest staff at this Wendys. They also keep it clean and organized. Sometimes it isnt ALL about the meal but the staff and environment also. The meal was great but as well.
Review №6
2022-07-09Hello, I went to this Wendy’s and I attempted to order a frosty for me and my kids and the lady that was working said that they where down and honestly it 10:41tyey just didn’t feel like cleaning the machine but anyways I pull up to pay for my meal and 1 my food wasn’t ready and I heard LOUD PROFANE LANGUAGE so do better Wendy’s
Review №7
2022-07-02The staff was extremely nice , patient, and Ive never had to wait no longer than 5 minutes for my order.
Review №8
2021-02-04Im just beyond tired of this fast food place. This one REALLY NEEDS TO CLOSE DOWN. I paid almost $10 for this??? This is how you thank your customers with barely a strip of bacon and burnt onion rings! Just a sad place of business but I cant blame it all on the business, whoever had the audacity to make this sandwich should also be ashame of themself. This was supposed to be my dinner, thanks (NOT‼).Edit: My cheese wasnt melted and the fries were more like potato skins than fries (hard, dry, crispy).
Review №9
2021-08-16Fries came out cold. Requested for fresh fries and received burnt fries. Cashier was polite. Food not so good.
Review №10
2022-03-27Only one with mask working the mic to drive thru nobody wearing gloves and omg chrismas came and went twice bad thing was it was totally silent .....like what was yall smoking so i dont ever get that cbd lol