In-store shopping
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (96)
It’s 2021. You would think simple minded people would be over the disliking of a persons because of their skin color. Not this store. It shows that you don’t love yourself. Family ran business needs to attend some family therapy. I do NOT recommend shopping here.
Alex & Will!? Top Tier customer service and tennis enthusiast, players, etc. Wonderful experience
I wish i could give 0 stars . the manager slapped my friend’s phone out of her hand . Accused my friend of stealing from the store even though they didn’t even sell the shirt in question (friend brought shirt in looking for hat to match). very unprofessional. ESPECIALLY IF YIU ARE BLACK!
Cons:- Employees lack adequate understanding of tennis and their goods- Stringing cost $42 (outrageous price for stringing)- Was lied to / misled when purchasing a tennis racket (Possibly out of naivete on the part of employees).Pros:- Good selection of goods- Will refund goods if you dont use themFeedback:- Give your customers honest facts about your productsContext:- Purchased an older version of a racket. Was told the specs were exactly the same. At least 4 aspects of the racket (as compared to my currently owned latest version) are different. The racket handles different on the backhand, is lighter, stiffer, and lacks feel. I should have researched the product before buying it, but at least I was given a refund.
Ver knowledgeable staff, great selection, and quick service. All you can expect from a tennis store!
Sadly had a bad experience here, I was excited to come after being put on through a friend but if you are not the typical white athlete, your experience is not well. The vibe changes for POC as soon as you walk in the door, eyes immediately on you and it’s quite an uncomfortable situation. I wish it wasn’t like this because there collections are nice ... 0-1 starsEdit- they are also deleting the negative comments but now that I see more of them I should have read before going!! THEY ARE NOT FRIENDS OF POC!
Had a friend come in this store and be racially profiled. I have been a customer of this location and others but after hearing of my friends experience- I will not be back and will spread the word of how disgusting this location treated them.
Horrible experience a worker proceeded to hover over me while i was shopping it seemed as though they were racially profiling me because i am a person of color and the other customers were freely shopping with no one hovering over them. Just disgusting!
As a person of color this store has shown me no level of customer service. I truly believe their is implicit bias towards any non-white customer. If you are a POC please avoid.
My dads last wish before he passed was to see me win my tennis nationals from heaven. So I’m sure he was rolling in his grace when I walked into this establishment and they tackled me to the ground and told me that I was the ugliest tennis player they’ve ever seen. I think one of the workers by the name of Jane (?) I believe , was laughing at me while this all took place. If my old man could see this it would if broken his heart. Never coming here again
I’ve always had dreams of being a tennis star just like Venus and Serena Williams. Today, those dreams were shattered. I went into the store and as soon as I walked in, I was accosted by an old haggard woman named Jane. She started throwing tennis balls at me then grabbed two tennis rackets and beat me bloody while saying “YOUR KIND ISN’T WELCOME HERE! MONKEYS DON’T KNOW HOW TO PLAY TENNIS!” I crawled out of the store crying, bloody and battered. I’ll never play tennis again. Thanks Jane.
How is this store manager/management not fired? No apology for the terrible and embarrassing treatment of BIPOC customers. This will not stand. I’ll contact corporate and the Better Business Bureau. The mistreatment ends today.
A friend recommended this store because she knew I was looking for something my son needed. While I did find what I was looking for, I walked out with purchasing anything. I felt so ignored. No one ever greeted me, or asked if I needed any help.
In response to David Seiden review, it is the player not the racquet that matters
Disgusted by the full video I just saw on TikTok…… my black skin tone shouldn’t make me suspect! This should of never went this far….. you guys should be sued after all an apology means you accept blame.
If I could give zero stars I would. It’s the lack of the apology fir me. I have worked in customer service and it’s okay to be wrong. But a simple apology goes a long way.
Disoriented group of people who is poorly managed, especially when it comes to POC. They will harass you as soon as you step in the doors. Don’t shop here. If I could put 0 stars, I would.
Workers made me extremely uncomfortable while shopping. They literally followed myself, husband, and two infant nieces around the entire store while my husband searched for a shirt.
Love this place. Bought multiple rackets and shoes here. Staff is incredibly friendly, knowledgeable, helpful, and not pushy. Definitely recommend.
Wish I could give 0 stars. I walked in there and the owner said “my kind” weren’t welcome. I’m an African American woman & I felt very disrespected. The owner snatched my phone and spit on my shoes!!
I have 2 boys who adore tennis, so we visited this store while in the area. As I was browsing, I noticed a rack of clothing with a sign IN THE MIDDLE OF THE ENTIRE RACK that marked the items on that rack as on sale. According to the sign, if you purchased four items or more, each item was 55% off. My boys picked out a couple of shirts each and I proceeded to cash register with several items to check out. The shirts rang up at the regular price and I pointed out the sale sign to the cashier and we walked over to look at it. After noting that the sign appeared to apply to the entire rack of clothing, she called the manager over. The young manager, who was perhaps the cockiest person Ive ever encountered in a retail environment, claimed that the particular shirts we picked out were not supposed to be on sale. He then ADMITTED IT WAS HIS MISTAKE, at which time he refused to give me the discount. This guy, who clearly had a very high opinion of himself, actually told me he didnt have to sell the shirts to me at all. I said okay and we left. (After all, we can purchase the same shirts on Amazon for less and with free shipping.) What bothered me about the situation was the fact that in the few times this has happened to me in the past, the store has ALWAYS honored the sale price if it was their mistake. So beware. At this store, youve got a cocky manager with little concern for consumer good will and poor business sense (I can say this because Im a business owner myself). And if you find something on sale, make sure it rings up that way! They could be doing stuff like this on purpose!
Fantastic resource for players of all levels. Taylor and Alex were incredibly helpful in helping me choose a new racquet and answering any questions I had, and their 30 day demo program is great. Highly recommend this place!
I wouldnt even give any star if I didnt have too. Jane the cashier needs to be fired. They treat customers terribly and physically slapping a phone out of customers hand...booooo to this place
I asked the guy for a 10 day demo and he rung me up for a 30, which he should have caught considering I only took out one racquet. I assume some blame for signing off on something without double checking, but a bad first impression.
I would like to know why your manager physically slapped business cards out of my friends hand while she was being racially profiled and wanted to contact corporate ???
Arriving 15 mins before they open they kindly. Opened the doors and helped me buy a greatly needed pair of tennis shoes. Great selection of everything. After my lesson I returned and purchased quite a bit more. Ill definitely be back next time Im in Atlanta.
Would give negative stars if I could! They try to delete all the bad reviews but they could never keep up because they have so many! Never go here !!
Went in to get a pair of tennis shoes, and the guys in the store were very friendly, helpful, and honest. I also felt I received a great value in the shoes I picked out. Great experience! Thanks a lot! Ill be back.
I went in looking for a certain type of shirt since i am allergic to cotton and the manager told me i should “go and pick some” 🥺
Recently picked up tennis, I got a bunch of rackets from my uncle but came in to the store looking for some tennis shoes. The staff was very knowledgeable and helpful. Since I am new to the sport, they were patient with me and explained the differences in shoe styles and brands. They even told to me wear the shoes around the house and as long as I dont play in them I would be able to exchange them if I wanted. Plan on going back soon to have them restring my rackets.
They doubled charged me for items while following me and my husband around the store and when I told them they doubled charged me they accused me of stealing and calling the cops on us unprofessional business worth 0 stars
Quite frankly if I could put a negative review I would. Management was unprofessional and staff was extremely and not at all helpfull.
Very unprofessional don’t go here if you’re poc they’ll accuse you of shop lifting
I felt very uncomfortable with the store owners they had a very nasty attitude and they were following me around the store and making nasty remarks
Do not spend your money in a store that will automatically accuse of stealing. The are discriminatory and think this is the 1950s
Not a good environment to shop! Racially profiles guests and deletes negative reviews.
I had a much better experience at Serious Tennis in Toco Hills. Much more friendly and better selection.
Absolutely atrocious! The owners of this store harass POC ( People of color. ) & that is unacceptable.
Manager is harassing poc. It’s a shame it isn’t the 1950s anymore , please get out of that mindset.
There’s a very disturbing video of this business on the internet where an employee wrongfully accuses two of stealing and aggressively snatching business cards from them. Avoid.
Not a good environment to shop, Racially profiles guests and deletes negative reviews.
If you are a melanated person don’t come to this store as the chance of you being profiled is extremely high
Wish i could give negative stars but they was following be around and one guy asked did i want to go to back with him.
The manager needs to be fired poor management and customer service also store is super dirty
My favorite tennis equipment shop around the corner. Always friendly and I can get my racquet strung really fast most of the time.
Great prices and nice selection of tennis gear. Really enjoy coming here to get my tennis racket strung before hitting. Best tennis store by far.
I purchased an item that I later found out was a Nike replica. Highly disappointed.
Everytime i go I find what I’m looking for, even stuff I did not think about it then I buy it. Great CS and always helpful. I like it and recommend it.
I played tennis up until my early twenties and then gave up the sport. Now in my forties, Im tempted to pick up a racquet again and Your Serve Tennis has been a fantastic resource. For $30 you can take two racquets a week to see what feels most comfortable, with the fee being applied to whatever you end up buying. They have an enormous selection of everything tennis (gear, apparel, sneakers) and the staff is eager to help without judging you for being a spazz. #Buckhead #Tennis #LookOutWimbledon
Great selection and very helpful staff!
The staff was extremely rude. Also threatened to hit my friend and I with a tennis racket!! 😠
Very friendly and professional staff. They have a great collection of tennis rackets, shoes, clothing and more.
Seem to not like people of color and very rude
The post I saw is absolutely disgusting. You guys should be ashamed
Accused of shoplifting because you’re black..sad
Horrible experience due to rude employees ! won’t be returning
Unprofessional and disrespectful, they should be ashamed on how they treat people.
The workers are unprofessional and discriminate against people of color
Do not shopping this place! I just came to watch this video from tiktok
If you like horrible custom service, come here!!!
Have just what I need. Wonderful service and great products...
Easy and convenient for tennis equipment; however, a lot of the items are very expensive. Otherwise the staff was courteous and pleasant
Don’t waste your time spending money with this business
Accusing customers of shop lifting with no evidence
When you think all black people look alike.
Very dishonest and i am truly ashamed
Anti-Black. Will not be giving this place my business
Great experience! Great coustomer service, they are the best in atlanta.
Very informative. Always great service with a smile.
Selection is poor. Staff was impatient.
Pricing is outrageous for restringing.
Unprofessional...would not recommend
HIGHLY unprofessional, uneducated and disrespectful!!
Worst store ever
Very very unprofessional service
Unprofessional and extremely prejudiced.
Terrible customer service
DO NOT SHOP HERE
Dependable service and quality materials
Always a pleasure
All this attitude?? and for what??
Unprofessional!!
HORRIBLE STAFF
Great service
Unprofessional
Unprofessional
1.7 (96 comments)
Review №1
2022-05-17I walked in and started working with Will. He was very nice and attentive. After describing my beginner experience level, Will recommended a pickle ball racquet and off I went. Ten minutes into my first lesson, my instructor asked why I was using said racquet and who suggested it? It was all wrong and as soon as I switched, I played significantly better. Your serve would not allow me to trade it for a more suitable one. Very disappointed by the bad advice and will not be returning.
Review №2
2022-03-22I was thinking about coming here for my tennis needs and felt called to look at the reviews first. Their prices seem extremely high most likely given the area they wanna add what I like to call the “buckhead tax” if you feel the need to follow any POC around the store and accuse ppl of theft on multiple occasions that’s a major red flag for a mom and pop shop. I’ll definitely take this place off my list now
Review №3
2022-06-21I’m a return costumer and I’m not sure why all the bad reviews I NEVER experienced any bad moment.Their staff are amazing and I will def keepComing to their store !
Review №4
2022-04-19The staff at the Buckhead location are helpful/friendly and stock all your tennis needs. You can even demo tennis rackets with the newest technology!
Review №5
2021-09-14After reading all the negative comments, I was very skeptical to go to this store. This is the closest store to me, so I thought let me give a try. When we entered the store, we were welcomed and asked what we needed. Jane was very friendly and showed different products we asked. ( we went through their collection before going to the store and picked some to see in person) Gave us time to finalize what we liked. Overall my experience at this store was very nice. Not sure why there are so many negative ratings but we were treated well and I will definitely go back to them.
Review №6
2021-12-17I have been shopping at Your Serve for 25 years! This store is excellent. Always so helpful and friendly! They are always so prompt at racquet stringing and go above and beyond at getting what ever product or size you need. I highly recommend shopping local and supporting our Suwanee community businesses!
Review №7
2021-08-24Sad that they keep deleting the negative comments, but after recent light of the new information that has surfaced about the employees at this establishment boldly making accusations about shoppers who they “caught shoplifting” on camera without evident evidence, i will not be shopping here anymore. i refuse to shop somewhere where my integrity, as an honest shopper, will be questioned because they feel uncomfortable by my appearance not matching that of a customer who regulars here, especially as a POC.
Review №8
2021-08-16The worst experience of my life. Followed around the store, practically being harassed to purchase something or leave. I believe this was racially motivated treatment. If you are a person of color and would like good service. Do NOT GO HERE!
Review №9
2021-08-30I went to this store to get a racket for my vacation because my cousins and I wanted to play tennis. I came in and never got greeted then I was just walking around and they were staring at me just whispering. I go to the front and ask if everything is okay they said they were just taking and I let it go. I felt uncomfortable so I told them that I will just get a business card and come back later and as soon as I reached for a business card the manger slapped the cards and snatched the card out of my hand and my phone dropped as well! I don’t know why they would do that honestly I just think it is because the color of my skin because there is no other logical reason. 0/10 don’t recommend!!!
Review №10
2021-08-30As soon as I came in I was followed around the store. At first I thought they were just trying to be attentive but then when i put my phone in my back pocket to look at merchandise i was accused of stealing. When I explained the situation and emptied my pockets they still wouldn’t leave me alone. I was told that the theft was on camera which is impossible because it didn’t happen in the first place. I will NEVER be coming to this location again.